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Hilton Rosemont Chicago O'Hare

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Rosemont Chicago O'Hare

Coffee shop
Creator video
Cafe
Meeting facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5550 N River Rd, Rosemont, IL, 60018
  • Place, Donald E. Stephens Convention Center
    ‪3 min walk‬
  • Place, Rosemont Theatre
    ‪5 min walk‬
  • Place, Fashion Outlets of Chicago
    ‪6 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(3 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed – Junior Suite – Mobility/Hearing Accessible w/ Bathtub

Down comforters, in-room safe, desk, free cribs/infant beds

1 King Bed – Junior Suite – Mobility/Hearing Accessible w/ Bathtub

  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed – Deluxe Room - Hearing Accessible

1 King Bed – Deluxe Room - Hearing Accessible | Down comforters, in-room safe, desk, free cribs/infant beds

1 King Bed – Deluxe Room - Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds – Mobility/Hearing Accessible w/ Bathtub

Down comforters, in-room safe, desk, free cribs/infant beds

2 Double Beds – Mobility/Hearing Accessible w/ Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed - One Bedroom Suite - Hearing Accessible

Down comforters, in-room safe, desk, free cribs/infant beds

1 King Bed - One Bedroom Suite - Hearing Accessible

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed - One Bedroom Suite - Mobility/Hearing Accessible w/ Bathtub

Down comforters, in-room safe, desk, free cribs/infant beds

1 King Bed - One Bedroom Suite - Mobility/Hearing Accessible w/ Bathtub

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 1 King Bed, Corner

8.4 out of 10
Very good
(7 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Corner

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 2 Double Beds, Corner

7.0 out of 10
Good
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Down comforters, in-room safe, desk, free cribs/infant beds

Presidential Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Corner

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 2 Queen Beds, Corner

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Down comforters, in-room safe, desk, free cribs/infant beds

Room, 2 Double Beds

8.2 out of 10
Very good
(29 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Room | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Room

  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room

Down comforters, in-room safe, desk, free cribs/infant beds

Room

9.4 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed - Junior Suite

37-inch LCD TV with cable channels, TV, pay movies

1 King Bed - Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Hyatt Regency O'Hare Chicago

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  • Free airport shuttle
  • Pet friendly
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8.8 out of 10, Excellent, 2,413 reviews
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The price is $144
Mar 22 - Mar 23
Total with taxes and fees
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About the neighborhood

Rosemont

Hilton Rosemont Chicago O'Hare places you next to Donald E. Stephens Convention Center and within a 10-minute stroll of other popular attractions like Rosemont Theatre. This 3.5-star hotel has 300 guestrooms and offers conveniences like a restaurant, an indoor pool, and a free airport shuttle. Centrally located in Rosemont, the hotel is connected to the convention center and also a short walk from Parkway Bank Park Entertainment District and Fashion Outlets of Chicago.

What's nearby

  • Donald E. Stephens Convention Center - 3 min walk - 0.2 miles
  • Rosemont Theatre - 5 min walk - 0.3 miles
  • Fashion Outlets of Chicago - 6 min walk - 0.4 miles
  • Parkway Bank Park Entertainment District - 6 min walk - 0.4 miles
  • Rivers Casino - 2 min drive - 2.0 miles

Getting around

  • Rosemont Station - 9 min walk
  • Rosemont Station - 17 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 10 min drive

Restaurants

  • ‪Dunkin' - ‬8 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Kings Dining & Entertainment - ‬8 min walk
  • ‪Basil's Kitchen - ‬5 min walk
  • ‪O'H American Grill - ‬5 min walk

About this property

Hilton Rosemont Chicago O'Hare

Guests of Hilton Rosemont Chicago O'Hare have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 40 per day, or you can take advantage of the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. MP3 docks, coffee makers, and free weekday newspapers are also available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Bar (on property)
Embassy Suites by Hilton Chicago O'Hare Rosemont
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
8.8 out of 10, Excellent, 1,287 reviews
$130 nightly
The price is $149
Apr 5 - Apr 6
Total with taxes and fees
Embassy Suites by Hilton Chicago O'Hare Rosemont

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to midnight at scheduled times
  • Free area shuttle up to 5 mi
  • Secured self parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Liberty Tavern
  • Liberty Tavern Lounge
  • Starbucks

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 21,496 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay
  • Pet weight must not exceed 75 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 40 per day
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:30 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Rosemont Chicago O'Hare
Hilton Rosemont Chicago O'Hare
Hilton Rosemont / Chicago o`Hare Hotel Rosemont
Hilton Rosemont Chicago O'Hare Hotel
Hilton Chicago O'Hare Hotel
Hilton Chicago O'Hare
Hilton Rosemont Chicago O'Hare Hotel
Hilton Rosemont Chicago O'Hare Rosemont
Hilton Rosemont Chicago O'Hare Hotel Rosemont

Frequently asked questions

Is a free cancellation option available at Hilton Rosemont Chicago O'Hare?

Hilton Rosemont Chicago O'Hare offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hilton Rosemont Chicago O'Hare?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at Hilton Rosemont Chicago O'Hare on Mar 22, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hilton Rosemont Chicago O'Hare?

This hotel in Rosemont is within a 10-minute walk of Rosemont Theatre and Parkway Bank Park Entertainment District. You'll also find Allstate Arena and Fashion Outlets of Chicago within a short drive.

Will I be able to park at Hilton Rosemont Chicago O'Hare?

Yes, secured parking is offered for USD 40 per day. Accessible parking is also available for guests.

Does Hilton Rosemont Chicago O'Hare include a casino on the premises?

No, Hilton Rosemont Chicago O'Hare doesn't have a casino.

Will I find an indoor pool at Hilton Rosemont Chicago O'Hare?

Yes, this hotel has an indoor pool. Guests have pool access between 7:30 AM and 10:00 PM.

What will couples enjoy most about a stay at Hilton Rosemont Chicago O'Hare?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Hilton Rosemont Chicago O'Hare?

No, this hotel doesn't have a spa tub.

Does Hilton Rosemont Chicago O'Hare have a restaurant that serves breakfast?

Yes, Hilton Rosemont Chicago O'Hare serves a cooked-to-order breakfast for a surcharge each morning at Liberty Tavern.

Will Hilton Rosemont Chicago O'Hare allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Rosemont Chicago O'Hare for a fee of USD 50 per pet, per stay.

Are there connecting rooms at Hilton Rosemont Chicago O'Hare?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Hilton Rosemont Chicago O'Hare?

The closest major airport to Hilton Rosemont Chicago O'Hare is Chicago O'Hare Intl. Airport (ORD), which is 3.3 mi away (10 minutes by car). Another top airport is Chicago, IL (PWK-Chicago Executive), which is located 14 mi away (21-minute drive).

Can I book a room with a balcony at Hilton Rosemont Chicago O'Hare?

No, there aren't any guestrooms with balconies at Hilton Rosemont Chicago O'Hare.

Does Hilton Rosemont Chicago O'Hare have a wedding venue?

Take advantage of the wedding venue at Hilton Rosemont Chicago O'Hare if you plan to say "I do" during your trip.

Hilton Rosemont Chicago O'Hare Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 570 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Joyce

Traveled with group
The staff was outstanding. The room was very clean. The hotel was a little cold and it could’ve used vending machines on each floor.
Stayed 2 nights in Dec 2025

6/10 Okay

Michelle

I was given room 710 and I got all unpacked, I had had surgery 2 days prior so I got everything all put away and was sitting in the room freezing after 3.5 hours I called down and told them I am freezing they said they would sent uop a portable heater they never knocked on the fdoor so I waited at least 1.5 more hours and i went to go down stairs and I i opened my door and it was this tiny thing, so I plugged it in 3 different outlets and none of t hem would start this heater it was 8 degrees outside and it was so cold in that room, Ibrought the heater down and the man came to my room and said my motor was broken from my furnace in my room , he then got me a different room but I had just had surgery 2 days prior and he left me to go pack up my stuff that I had already unpacked. so I had to do it all again and I got a room with heat finally,, Then I was trying to do some work, my laptop and tv went down not just mine Everyone's for like over an hour, it was so annoying and boring to have silence, I went down and told them this is not ok, they offere me points, I don't even use points, I don't travel that much so not sure what will help me but they did not care I had been miserable for 4 hours. I had to a busy time, restaurant wasn't bad just pricy and didn't have much to choose from and the christmas decorations were nice, Shower had great pressure and my bed was very comfortable. when things were working they were great. I would have been great to have some help to move.
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Stayed 1 night in Dec 2025

10/10 Excellent

Miguel

Stayed 1 night in Dec 2025

6/10 Okay

Graham, CHESTERFIELD

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
The room and staff were extremely friendly, but I specifically requested a room with a bath so I could soak my leg after a surgery. There was absolutely no water pressure when it came to the bath and the drain wouldn't close all the way. For how much I paid I feel like I should have been able to take a bath
Stayed 4 nights in Dec 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

6/10 Okay

Jose

Liked: Cleanliness
Stale
Stayed 2 nights in Nov 2025

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
They gave our King room away as our flight came in later in the evening. Ended up on a double murphy bed in the most empty bizarre room ever. Giant garbage can and tiny side table. No remote for TV. Nowhere to sit or eat. No mini fridges to hold leftovers. No microwave. Didn't have coffee machine or even drinking glasses. We did complain next day because i paid for a King room. They did some switching and did get us into a king room, however no bar or handsoap was kind of weird. Did get a coffee machine and drinking glasses, but still no microwave or fridge. Service and location are good. Just a disappointing first night after traveling all day and not being able to relax properly due to no amenities in bare room. No refunds or coupons were offered to reimburse me for first night of Hell.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffini

Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we enjoyed the most was the staff in the dining room for both dinner and breakfast. They were so pleasant it made our night and morning. The drinks and food were great too.
Stayed 1 night in Nov 2025

8/10 Good

Kelsey

Liked: Cleanliness, property conditions & facilities
Staff was great and they brought up a fridge when we asked. Very nice hotel but there was no temperature control in the room and it got very hot even in October.
Stayed 3 nights in Oct 2025

10/10 Excellent

Chunying

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to airport, with free airport shuttle, 7-10 min away. Quite convenient
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities
The property was a beautiful property located, conveniently close to the Chicago O’Hare airport with ground transportation available, and a staff committed to delivering quality guest experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Fumin

Liked: Cleanliness, property conditions & facilities
People at the front desk are very friendly.
Stayed 2 nights in Sep 2025

8/10 Good

Pia, Saint Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Ease of access to convention center and parking was a breeze
Stayed 1 night in Oct 2025

4/10 Poor

Christine, Wellington

Disliked: Cleanliness, staff & service, property conditions & facilities
Made me wait for my room for hours and then walked into a dusty and dirty room. Was harassed by the sales team to the point that I had to leave the lobby
Stayed 3 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 5 nights in Jul 2025

2/10 Terrible

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel is nice but a $40 parking fee with no close public parking felt exploitive.
Stayed 1 night in Oct 2025

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel, LONG BEACH

Stayed 3 nights in Sep 2025

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and beautiful place to stay...
Stayed 1 night in Sep 2025

6/10 Okay

Kenton

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The amenities at the hotel were very nice and having a Starbucks right on site was very convenient. The staff in the attached bar were very friendly and helpful. What I didn't like was the fact that I wanted to extend my stay but I had booked through a third party. The rate to extend one day was SIGNIFICANTLY higher and the hotel was not willing to work with me on staying another night. Because of that, I went ahead and got a room at a different, nearby hotel. To me, it is poor business to let a guest leave when they stayed 3 nights at the hotel already and there was a chance for the hotel to get another day of revenue.
Stayed 3 nights in Sep 2025

10/10 Excellent

Esperanza

Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2025

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