One word...Dirty. My husband and I checked out 3 hours after checking in. We couldn’t imagine spending the night. The bed was not changed from previous guests. The room smelled terribly like grease and the chairs in the room had old food and dirt on them. The bathroom had a dirty towel behind the door!
Good hotel. Room did not smell that good . Room smelled old
Love the fact its clean and comfy. Affordable prices . Very nice .
Didn’t feel totally safe in lot or lobby, once we were in room it was not well cleaned. We found hairs throughout the bedding and all over bathroom (yuck). Pillows and bed are hard, room has a funny smell. Overall just not what I expected and would have done a different hotel if I could do over.
I don't even know where to start. I first was given a room that the key didn't work. When they reprogrammed the key a hauled all my luggage back to the room and the door opened, only to be shocked by a couple having sex on the bed. Yikes!! I stay in quite a few hotels and this was a first. They supposedly upgraded me to a king suite to make up for my burning eyes. When I went to the new "upgraded" room the only difference was a king bed. I was the only one staying in the room so that didn't do me any good. The room was fairly clean. Nothing crazy dirty. My main complaint is that there wasn't anything in the room to use. No coffee pot, dishes and not even a plastic cup to drink out of. I typically stay at the Candlewood suites in Libertyville and they supply EVERYTHING and it is the same price. Unfortunately they were booked up and was willing to drive a little extra for (assumed) same accommodations. Guess I didn't read the fine print.
Nice hotel close to Great America. Walking distance to Hooters, Olive Garden and a few other places to eat. Hotel wasn't the cleanest but the bed was comfortable to sleep in.
Great people, good location, big room, quiet, close to shopping mall and restaurants.
I'm a heavy traveler and my Company has a choice to stay at any 4-5 star hotel. Extended Stay, (Especially Gurnee) is always my 1st pick. Some of the BEST people in Hotel Hospitality work at THIS location. Going over and beyond to make you comfortable. Though I've seen some Hotel Guests, being obnoxious and very rude to the staff, situations' always handled with professionalism. Hotel Manager (Kathy) absolutely the best!!! The front desk staff always on point and the even the housekeeping, super friendly!! I've never had such a "FAMILY" feeling from any other hotel Brand. Keep up the GREAT WORK guys. Always 5-stars from me. Your supportive guest: SD
My stay was okay, not excellent but it wasn't bad. My fiancé really wanted to go for a swim but the hotel did not have a pool and the breakfast to go wasn't really a breakfast to go it was Apple, orange and coffee. But the room was nice my favorite is that it's a studio so a full kitchen is in the room. The stay wasn't bad at all. Eventhough we had to change our rooms twice, plumbing problems. But the staff was really nice.
Very welcoming staff. And very clean and spacious rooms. Very close to food and malls. Restaurants within walking distance. Very nice area. And plan to stay again
Very clean efficient hotel - staff very helpful and friendly
The room setup was vary impressive. The room was clean but issues with toliet. The staff seemed unfriendly and not kid friendly atmosphere! Disappointed that there was no pool or workout! Also, it needs more cable channels.
For being my first hotel on my own, I felt very comfortable. The staff were some of most friendly people i have ever met and really easy to talk to. I was set up fast and efficiently in a nice room. For what I paid I got a lot in return. Just about any amenity I could need, complimentary breakfast, amazing staff, and a very comfortable room. Extended Stay America easily became my go to place when I'm out of town.
The location, comfort, and value keep bringing me back to this place (4 times so far?). It's not fancy or luxurious. But they handle the essentials well -- clean, nice bed and TV. Good enough internet. Simple grab-and-go breakfast. Why pay a lot more for just a little more features? My only quibble: Nicer bath towels please. But I'll be back (with my own towel).
It was close and cheap. It was obviously a smoking room even though I asked for non-smoking. Nice service people.
It was good. Overall I liked the cleanliness of the room and it was very a very convenient location for my business. The biggest downer was the matress was stained on one side fairly bad. Get rid of that matress it's not comforting at all. I alway got a smile from the staff, they were very nice.
The room was large and spacious for the lowest cost at the hotel. the in room amenities are nice, full size fridge, stove, full set of dishware and cutlery. Had a nice large kitchen bar for dining and work. TV channels were a little sparce but didn't watch that much anyways. Location is within reasonable walking distance of both Gurnee Mills Mall and Six Flags Great America.
This ESA-Gurnee needs work. When trying to unlock the room door, it took many attempts. It appeared the door lock may have been tampered with in the past. Upon flushing the toilet, it was obvious it was plugged. When contacting the desk, I was told all maintenance staff were gone and she would give me a plunger and I could unplug it. After returning from dinner, I was happy to find that the problem had been fixed by someone else. The tv worked very poorly and when contacting the desk I was told that it takes a while for the tv to work. Thus, no tv to watch. This is a great location for Great America and the mall. The AC worked well.
Located within a mile (2 km) of Six Flags Great America, Extended Stay America Suites Chicago Gurnee is within 2 miles (3 km) of Gurnee Mills. This 101-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Chicago Gurnee, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
One word...Dirty. My husband and I checked out 3 hours after checking in. We couldn’t imagine spending the night. The bed was not changed from previous guests. The room smelled terribly like grease and the chairs in the room had old food and dirt on them. The bathroom had a dirty towel behind the door!
Good hotel. Room did not smell that good . Room smelled old
Thank you for choosing Extended Stay America. We’re glad to know you were impressed with our hotel, but we’re sorry for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Love the fact its clean and comfy. Affordable prices . Very nice .
Thank you for being our guest at Extended Stay America. We are thrilled to read that you loved our affordable rates and your clean & comfortable room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Didn’t feel totally safe in lot or lobby, once we were in room it was not well cleaned. We found hairs throughout the bedding and all over bathroom (yuck). Pillows and bed are hard, room has a funny smell. Overall just not what I expected and would have done a different hotel if I could do over.
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I don't even know where to start. I first was given a room that the key didn't work. When they reprogrammed the key a hauled all my luggage back to the room and the door opened, only to be shocked by a couple having sex on the bed. Yikes!! I stay in quite a few hotels and this was a first. They supposedly upgraded me to a king suite to make up for my burning eyes. When I went to the new "upgraded" room the only difference was a king bed. I was the only one staying in the room so that didn't do me any good. The room was fairly clean. Nothing crazy dirty. My main complaint is that there wasn't anything in the room to use. No coffee pot, dishes and not even a plastic cup to drink out of. I typically stay at the Candlewood suites in Libertyville and they supply EVERYTHING and it is the same price. Unfortunately they were booked up and was willing to drive a little extra for (assumed) same accommodations. Guess I didn't read the fine print.
Jeff, thank you for being our guest. We are sorry for the negligence of our staff and for any miscommunication regarding our in-suite amenities. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Also, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your room upon request. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
Nice hotel close to Great America. Walking distance to Hooters, Olive Garden and a few other places to eat. Hotel wasn't the cleanest but the bed was comfortable to sleep in.
Thank you for posting a review of your stay. It's nice to read that you had an overall pleasant visit and that you liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager
Great people, good location, big room, quiet, close to shopping mall and restaurants.
Thank you for choosing to stay at Extended Stay America. We are pleased to know our location was convenient for your visit and that you enjoyed the comfort of your room. Please reach out our hotel so we can accommodate your needs in a best possible way. We look forward to seeing you again soon! Sincerely, General Manager
I'm a heavy traveler and my Company has a choice to stay at any 4-5 star hotel. Extended Stay, (Especially Gurnee) is always my 1st pick. Some of the BEST people in Hotel Hospitality work at THIS location. Going over and beyond to make you comfortable. Though I've seen some Hotel Guests, being obnoxious and very rude to the staff, situations' always handled with professionalism. Hotel Manager (Kathy) absolutely the best!!! The front desk staff always on point and the even the housekeeping, super friendly!! I've never had such a "FAMILY" feeling from any other hotel Brand. Keep up the GREAT WORK guys. Always 5-stars from me. Your supportive guest: SD
Thank you for your feedback. We are sorry for the cleanliness issue you both encountered in your room and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management