Chicago's Essex Inn3.5 out of 5.0
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Recent guest reviews
No public parking for customers The furniture was showing much wear. Bathroom way outdated.
Great veiw but thats about it, we got there and found out about a 75$ Deposit for BOTH hotel rooms. Online it said there was a pool and when we got there the Lady said there wasnt one. The room had NO AIR-CONDITIONING!! It only had a main pipe and they had it set on heat and so the hotel was Blistering hot when we were there. Our shower head was Broken so the hotter you turned it to the less pressure it had. The Glass door had a gap underneath so when we did shower all the water ended up on the floor. Chips caked the hallway floor and took a day to clean up. The Hotels were SLOWWWW you stood there for 15 min waiting on them to get to you. Our refrigerator wouldnt keep anything cold either. Just overall bad experience there. And this doesnt even begin to include Parking fees...if you decide on staying here GOOD LUCK!
The staff was wonderful. The room rates were good, but catch you with the valet fee per night. The hotel was within walking distance to a lot of places we wanted to visit, so that was great. The 3rd floor and up are completely outdated and our room was outdated too. The walls were cracked, the safe was broken and the alarm clock was stuck 4 hours later than the actual time. The website said there was a pool, but there is no pool now that the hotel was under construction.
The room was great but know microwave some lights in the room didn't work it took the next day to fix it.the ironing board was broken one of the lamps was unplug had to get on my knees and plug it up.I didn't want to park for 60.00 a day so staff told me about another place for 35.00 but their was a parking place next door that was cheaper tell Your guests the truth so they will come again cause parking might stop people from coming to the Essex.
The only good thing about the hotel is location and the staff. Apart from that this is a very bad hotel for the price.
Great price for a hotel this close to City Pass attractions. Rooms are somewhat small but clean and amenities are new. Stuff very friendly.
If you are looking for a budget hotel in a good location, this is your place. The hotel is dated and without frills but it is clean and comfortable.
Hotel makes you walk in through the back entrance between midnight and 6am which was inconvient. The drain in the tub seemed to be clogged. After 2-3 min of showering you'd be ankle deep in your own soiled watered. We struggled finding the thermostat to the room, we called front desk and the dial was always busy so we were freezing the first night. Elevators take forever, and at one point there was only one elevator running. Every time the elevator stopped at our floor, it was already filled to capacity with people as the elevators are tiny. Other than that, Braulio was top notch staff and the hotel is in a perfect location
Had an enjoyable stay at the Essex. Clean and well-run. Considering the rate was half of the market average, a terrific value for a hotel in the heart of downtown Chicago.
Awesome customer service, but hotel needs TLC...bathrooms, doors, carpet. Broken door knobs, cracked floor tiles. My grandaughter came back with over 8 bug bites...not sure if spiders or bed bugs, (sad). Among other upkeeping needs. Rooms were smaller than expected. Not sure if o would go back
Nicer than I expected for the great price. Except the nice rip in the carpet of our room everything was great. The staff was excellent.
The staff was very friendly and efficient. I found a weird customer talk in the elevator, that made me check more than once if my room was locked.
I have stayed here quite a few times, and always love the place...especially for the cost. But a strange situation caused a not so pleasant stay this time. The hotel is on a heating/cooling system that is set for the whole hotel...and then you can make it more or less of that setting. (Example - in the summer it is set on cooling, in the winter it is set on heating. So if you are cold in the summer...you are out of luck, just turn it off. Now for my experience - It was November and the temp was 80 degrees. Strange for Chicago weather...but the hotel was set on "Neutral". Meaning no heating or cooling. So it was HOTTTTTT in my room, and there was nothing I could do. Why they would leave it on Neutral when it is 80 outside....I will never know. So, my suggestion would be the hotel either update their system...or set the thermostat type based on the DAY...not the season.
Good location near good restaurants and bars and far away enough from the hustle and bustle of Michigan near the museum to have peace and quite , short walk to the CTA L trains. Rooms are decent, not large but all I needed. Staff was very accommodating and knowledgeable, across the street from Hilton, walk across to the Hilton which is very large for Starbucks coffee and breakfast in the am. I recommend this hotel and plan on staying there again.
We choose this hotel because the price seemed reasonable, the location was great for the activities we wanted to do and the pictures online made the rooms seem nice and clean. We could not have been more disappointed when we arrived. When we got off the elevator to our floor we immediately began to smell cigarette smoke which continued into our room. The room was small and cramped. We could have dealt with the tiny sink and lack of room if not for what we found next. The floor in the bathroom had loose tiles and what looked like a giant crack but what turned out to just be missing grout. There was this weird pipe sticking out from the wall which didn't go to anything and ended sharply and seemed like a safety hazard. Then we attempted to use the shower and barely and water was making it up to the shower head and the tub just filled with water. That coupled with the fact that the night before, after having traveled all day and just wanting sleep, we could hear EVERYTHING, our neighbors and people walking in the halls and waiting for the elevator did made us eventually find another hotel. As we checked out early I was told because I booked through a third party and prepaid I would have to contact them to get reimbursement thus beginning a week long back and forth between them where the manager was never in the office or not available before finally getting just the portion we had paid for but not stayed back. Don't waste your money here, there are much nicer hotels close by
Room was very clean and very comfortable, front desk person very professional
Tile was broken in multiple places. Shower faucet was broken. The Hotel smelled.
Peeling wallpaper, mold, loud, old. Bathroom was tiny and had a "football stadium toilet" and a sliding hunk of wood for a door that was barely functional. Elevators were SO slow... Carpet was from the 70's. Furnace/AC is either on or off, not temp control, the building runs AC in summer and heat in winter, no way for you to change your room from cold to hot etc.
Located in The Loop, Chicago's Essex Inn is within a 10-minute walk of popular sights such as Grant Park and Buckingham Fountain. This 3.5-star hotel has 254 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Art Institute of Chicago and Millennium Park.
At the end of the day, relax with a drink at the bar/lounge.
The 254 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer spring water baths, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.
Guests of Chicago's Essex Inn enjoy features like a fitness center, free WiFi in public areas, and a computer station. Valet parking is offered for USD 60 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, a fireplace in the lobby, and a porter/bellhop.