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Chicago's Essex Inn

3.5 out of 5.0

Recent guest reviews

Nice hotel, excellent area, great price...

The hotel and staff were great. The only thing was the rooms and halls were very hot during the winter and we slept with the window open because it wasn't self controlled. It was also under major construction and our room was in the middle of it all. It was extremely expensive some nights and other nights it was cheaper. We stayed for 7 nights and it was overall good for our needs. I hate complaining but I had to be honest.

Hotel staff was very nice and professional. We did get our room about an hour early and were allowed a late checkout, but only after a complaint about construction. PLEASE know, this hotel is going to be demolished and they are building the replacement next door and they start working at 6 am. Lots of banging, loud noises that inhibit sleeping. Also, rooms do not have self climate control. It is controlled by hotel. We had to open windows to try to cool off the warm room, only making the construction noises louder.

The door to the room looked like it was broken into a number of times and never replaced. There were stains on the carpet and one of the windows wouldn't latch properly; which was unfortunate as it was windy and rainy the entire time we were there. There was construction happening close to our room that work us up around 8am in the morning that we were not made aware of all in all it was not a pleasant experience. The staff was very nice however so there is that.

Probably sounds ridiculous but need to keep the elevator clean...that is the 1st impression heading to your room. And stains on the carpet in hallways. Prefer the Best Western just a block away but they were booked.

I reserved three rooms for myself and two friends arriving from an international flight. However, my friends were very tired but couldn’t check into their rooms for 90 minutes while the front desk tried to reach me by phone. I was unavailable for the call and I’m very disappointed that get were not allowed to check in. They knew my name, what more should be needed?

We had just had our non-profit organizatiin’s annual convention here. Great meals, great rooms, first-class service! The best of Chicago!

Hotel was in a good location, right across from a beautiful park, about a 15-20 minute walk from the beginning of magnificient mile, and about 35-40 walk to navy pier. plenty of places to eat and drink within walking distance......plus about 20 min walking distance to solider stadium (which was exactly what we were looking for!). its not a fancy hotel, but the staff was awesome and it accommodated us for what we needed.

Staff are great but the rooms need some serious TLC. Very disappointed

Valet is too expensive for a day. Didn't like that. $75 deposit should be returned quickly instead of 3-5 days.

A terrible experience with the noise level on site. It is pretty old structure, never been maintained particularly in the hallways and windows the carpet must be from the 1800s stains and dust, heating and cooling systems are not available just on, off switch with hot water tubes running like a radiator, it is ineffective, it was so cold at night, all around an inconvenient amenity both inside and outside the room. When you pay so much to stay within the Loop area, in comparison, this is not a hotel of convenience and in good maintenance for the customers!

Excellent location. Accessible to convenient stores, restaurants and transportation.

It simply is old and not well maintained. The decor is dingy at best. Beds are almost scary. Not what one expects for $200+/night . Location alone does not warrant the price. The room I was assigned would not get more than $45.00 20 miles outside the city.

Good hotel with no bells & whistles. Excellent location.

Second time staying at this hotel. And is indeed my hotel to stay in when I come into town. From the time I walk into the hotel until I leave I get great A1 service. Truly a great experience.

Outdated AC system. No control over it. They force you to freeze to death and get sick which ruins your vacation. Carpets long due to be replaced, you walk into a room and it smells with carpet long overdue for replacement. I am not entirely sure the bed sheets were new. No note pad, no soap at bath. No extra second blanket for 2nd person, who got sick cause of it. Location ok, concierge is goodish. No breakfast on premises

Very clean and the staff very nice , will be back to this hotel

the staff was very nice helfpul and pleasant but the facility itself needs to be updated. the rooms are paper thin walls, and the carpet is old and dirty appearing.

This is an excellent hotel and very clean. I was there in August 2017. I had heard about the construction going on, but they placed me in a room that was on the opposite side of the hotel where the construction was occurring so I was not bothered at all by the construction. Plus, I had a fabulous view of the Willis Tower. The room has a refrigerator, safe, and a coffee maker with free coffee packets. However , since I did not wish to put artificial creamer in my coffee, I went half a block west to Peet's Coffee and got a vanilla latte in the morning. There are many places to eat nearby. You can also go next-door to the Hilton and get a drink at the bar and they also have a snack bar there where you can get pizza, yogurt, and other kinds of food. A great place to stay. I will be staying there again at the end of the month.

We were traveling with special needs and a service dog... everyone was very accommodating and easy access, all-around. the nearby parks and transportation made walking and getting around town, via public transportation very convenient. Having been there before, the staff recognized and we were assured a pleasant visit. Always a pleasure to visit my home town, especially when staying at this particular hotel.

800 S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Art Institute of Chicago and Millennium Park
  • Free WiFi in rooms and public areas
  • Fitness center
  • 24-hour business center

Located in South Loop, Chicago's Essex Inn is within a 10-minute walk of popular sights such as Grant Park and Buckingham Fountain. This 254-room, 3.5-star hotel has conveniences like free in-room WiFi, a fitness center, and a 24-hour business center. Centrally located in Chicago, the hotel is also a short walk from Art Institute of Chicago and Millennium Park.


Rooms

The 254 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer spring water baths, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Chicago's Essex Inn enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 60 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, express check-out, and a fireplace in the lobby.

Room options

Suite, 2 Double Beds

Full 2 | Sleeps 5

Suite, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Chicago's Essex Inn

Everyone (66) Couples (63) Business (51) Family (97) Friends (39) Other (23)
5

great option!

Everyone

Nice hotel, excellent area, great price...

By , from Puerto Rico on Dec 11, 2017

5

nice hotel in the heart of the city.

Everyone

The hotel and staff were great. The only thing was the rooms and halls were very hot during the winter and we slept with the window open because it wasn't self controlled. It was also under major construction and our room was in the middle of it all. It was extremely expensive some nights and other nights it was cheaper. We stayed for 7 nights and it was overall good for our needs. I hate complaining but I had to be honest.

By on Nov 21, 2017

3

cheap but has flaws

Everyone

Hotel staff was very nice and professional. We did get our room about an hour early and were allowed a late checkout, but only after a complaint about construction. PLEASE know, this hotel is going to be demolished and they are building the replacement next door and they start working at 6 am. Lots of banging, loud noises that inhibit sleeping. Also, rooms do not have self climate control. It is controlled by hotel. We had to open windows to try to cool off the warm room, only making the construction noises louder.

By on Nov 16, 2017

2

if you can afford it go somewhere else...

Everyone

The door to the room looked like it was broken into a number of times and never replaced. There were stains on the carpet and one of the windows wouldn't latch properly; which was unfortunate as it was windy and rainy the entire time we were there. There was construction happening close to our room that work us up around 8am in the morning that we were not made aware of all in all it was not a pleasant experience. The staff was very nice however so there is that.

By on Oct 26, 2017

3
Everyone

Probably sounds ridiculous but need to keep the elevator clean...that is the 1st impression heading to your room. And stains on the carpet in hallways. Prefer the Best Western just a block away but they were booked.

By , from charlotte on Oct 26, 2017

3
Everyone

I reserved three rooms for myself and two friends arriving from an international flight. However, my friends were very tired but couldn’t check into their rooms for 90 minutes while the front desk tried to reach me by phone. I was unavailable for the call and I’m very disappointed that get were not allowed to check in. They knew my name, what more should be needed?

By , from Los Angeles on Oct 20, 2017

5

the drake is the best!

Everyone

We had just had our non-profit organizatiin’s annual convention here. Great meals, great rooms, first-class service! The best of Chicago!

By , from Los Angeles on Oct 16, 2017

4

good location

Everyone

Hotel was in a good location, right across from a beautiful park, about a 15-20 minute walk from the beginning of magnificient mile, and about 35-40 walk to navy pier. plenty of places to eat and drink within walking distance......plus about 20 min walking distance to solider stadium (which was exactly what we were looking for!). its not a fancy hotel, but the staff was awesome and it accommodated us for what we needed.

By on Oct 16, 2017

3

needs major updating

Everyone

Staff are great but the rooms need some serious TLC. Very disappointed

By , from Columbus, Oh on Oct 14, 2017

3
Everyone

Valet is too expensive for a day. Didn't like that. $75 deposit should be returned quickly instead of 3-5 days.

By on Sep 25, 2017