Budgetel Inn Glen Ellyn1.5 out of 5.0
Recent guest reviews
Had to stay here for the weekend while visiting my family. Friendly staff and management, seems to be under construction, they have some newly remodeled rooms which are very clean and modernized. Tons of places to eat around this motel!
Let me start off by saying that the customer service at this motel is excellent! They recently had an owner and management change and things are turning around very quickly! The front desk attendant was extremely helpful and knowledgeable, and when I went I actually spoke to the motel manager and let me tell you, there are some major changes that are happening with this property such as remodeling and modernizing the rooms, and new employees that are knowledgeable and friendly are being brought in. This motel is really making progress, its a great place to stay!!
I think that it is the worst hotel I have ever been. Nothing good I can say. Dirty, poor staff and breakfast, scary neighbourhood, rooms outdated, I put some pictures to show what I mean. It should be closed.
The place is terrible and scary. We were supposed to have a non smoking room, but our room was dirty and we saw cigar ashes on side table. We got a bed sheet with holes. TV Remote without batteries, stained and filthy bathroom and a dirty room. We were afraid to get back to the front desk because there were so many boys and they were drunk enough. During checking in those guys were staring at me. The lady who was in reception told us nothing to worry, they are her kids. And she admonished them not to stare at me. We were about to stay there for 2 days. But because of all these issues we checked out next morning. We felt unsafe and we couldn't sleep that night.
BEWARE!!!!!!!!!!!!!! Let’s get started. My name is Robert Bishop. I am 71 years old and my wife is 61 years old and disabled. We lived here for 4 ½ months out of necessity. First of all, what you are about to read is first-hand knowledge. My wife and I were placed here at the Budgetel Inn by DuPage Senior Services. You see, my wife and I have to live on my social security check of $937.00 per month. Do to my wife’s ongoing illnesses we have spent all savings that we had. The first week, they (the hotel) placed us in a room that wasn’t fit for human beings. “Senior Services only paid for the first week and I tried to pay each week, but I fell behind”. Anyway, I opened one of the drawers to a small dresser and roaches scurried all over the place. I called the front desk to report it. They never did anything nor did they ever respond. After talking to some of the residents I was informed that roaches and bedbugs where the norm. The second week, upon my insistence, we were moved to another room in the main building. It was bigger and had a full kitchen. Still a pig pen. There was mold all over the shower curtain and all around the bath tub. I had to buy a new shower curtain and spray bottle to spray hydrogen peroxide all around the bathroom. I also bought bug and roach spray so I could spray the entire unit. The stove was right out of a junk yard. It has not been cleaned since it was manufactured; probably 25 years ago. I’m not exaggerating. I had to buy a small convection oven. There is no carpet anywhere and I mean nowhere. The noise of kids playing in the halls and people coming and going at all hours of the night was horrendous. Let’s talk about the swimming pool. It’s nothing like the pictures. There is no floating barrier in the pool for the little children. People from Chicago come to visit their friends and use the pool. The pictures you see on line are not true pictures of this place. For one, the breakfast, what a joke. There’s never enough to feed even one family. They put out one pot of coffee, about 15 slices of stale bread, a couple of banana’s or apples and about once a week some cereal. Rarely is there ever any milk. Needless to say no one comes down for breakfast except the unsuspecting new guests who don’t know any better. Like I said, “don’t believe any of the pictures” especially the bedrooms. I believe the pictures are from 40 years ago when this place was called ‘Best Western’. It has changed names every couple of years since then. An example of old is the picture on Priceline, the one with the luggage cart. They have two carts for three buildings. They are all twisted and bent out of shape and do not roll. No elevators, so you have to carry your luggage and groceries up two and three flights of stairs. Keep in mind; I am not exaggerating any of this. Back to the bedrooms, those lamps that you see fixed to the wall, well, they are all dilapidated and pulled away from the wall and hanging down right above the bed. When we first moved in to another room in our second week we were faced with heavy plastic on both the box spring and the top mattress. A corner of the plastic was torn away from the top mattress to reveal big dark stains, mold and rust marks. The sheets and blanket where full of stains and we had to wash them before we went to sleep. When I questioned two young ladies who clean the rooms, which is only when someone moves out, they told me the plastic was on the mattresses to prevent bed bugs from biting anyone. The mattresses where treated and they wanted the plastic to remain on the bed. No doubt these mattresses where former discarded mattresses from somewhere else. On top of all of this the place was filthy. I bought a linoleum floor vacuum and swifter wet mop and had to clean the floor 4 or 5 times to get it clean. Disgusting! There’s never enough toilet paper. And, when you go to the front desk they tell you that their shipment hasn’t come in yet. Wait until you need towels and sheets, you’ll be told that they are washing them. Everyone here washes their own sheets and towels. There’s one washer and dryer for over 100 rooms. The free internet, when its working, which is seldom, is controlled by the onsite manager ‘AMER’. When he doesn’t like someone he will shut down the internet or slow it down to a standstill just to screw with them. I experienced this myself and was told of this from several people who work for the place. Of course that means everyone suffers. He thinks he’s a little god or big shot when the owner is not in. The owner is also from India and a pharmacist; he is only here a few hours a week. The place is full of drugs and prostitutes. In the summer you can see them sitting on the stoops. Take the time to call the local police department and ask if this is true. The police are here several times per day. Arrests are being made all of the time. A few weeks ago a man jumped out of a third floor window. I guess he had a bad trip. Most of the help at the front desk live here. This is how they pay for their rent. They act like their doing you a favor instead of the other way around. Before you check in, drive around the 2 buildings. You’ll notice that most of the blinds are broken and in disarray. Hence, no privacy on the first floor. People just stand there and watch you in your underwear. One plus that I can think of is the hot water. We always had plenty of hot water. That’s it, one plus. I suggest that you ask to see the room that you will actually be occupying before you pay. Because, once you pay you will not get your money back. Just read the other 1 star reviews to verify this. I hope that anyone considering staying at the Budgetel Inn in Glen Ellyn, Illinois will strongly consider all that I have said here. I stand by everything I said. FYI. My wife and I have been evicted for non-payment. The owner was in the right. As of this writing, with the help of Hope’s Front Door of Downers Grove Illinois, my wife and I have been given the opportunity to stay elsewhere. God Bless them. Robert Bishop
So, I have a credit card that I almost never use, especially for lodging. I used that credit card here (with some ironic difficulties scanning the card from the front desk clerk) -- and four days later I wind up with a whole bunch of credit card fraud transactions on my card. Fortunately my bank caught on and froze my account, but it is strange how that happened just days after using it at this facility. Am I 100% sure that they were the cause - no, but it all adds up. The hotel is shady, full of lies, and not very safe. For starters, when we pulled into the lot, there were scores of children playing football in the parking lot - all kids who apparently LIVE in the 2 hotels on that property. We felt unsafe with the mobs of loitering people standing around, and it didn't help that there was a police officer in the lobby, waiting on detectives to apparently go and investigate in one of the rooms. We unloaded EVERYTHING we had in our vehicle and took it inside for safe keeping, because even though the area seemed safe - this parking lot looked like it could have been in one of the worst parts of Detroit! It was BAD, and I slept all night hoping my vehicle would still be there in the morning. The advertising for this Budgetel (which isn't even a Budgetel, because the credit card receipt said "Americas Best Value Inn") was fraudulent. For starters, they stated that there was a continental breakfast. When we checked out at 7:30am, there was absolutely no food or even coffee put out in the breakfast area. We were told that they guy hadn't gotten to it yet, but he had ample time to stand outside in front of the building and chat with the locals and smoke cigarettes. There are also photos on the web site that show these nice rooms with carpeting, maroon colored bedspreads, and nice lighting. Our room looked NOTHING like the photos on their booking site. The room had low grade linoleum flooring (with major soft spots underneath), straight up 1990's bedspreads, uncomfortable mattresses, and questionable cleanliness in spots of the room. The hallways looked like a rundown apartment building - with poor painting, linoleum flooring, and run down fixtures. In defense, the tub and toilet were clean, and the sheets appeared to be fresh. We were just glad that we only had to suffer here for one night. This was by far the worst hotel we stayed in all year. (I travel all over the country with my job, and I contribute on EVERY hotel I stay in. Trip Advisor has been a great tool for me, and I contribute fairly, for both good and bad facilities.)
I wanted a close place to stay just for a night to get away so I chose America's Best price seemed good I figured being on hotels.com they check the hotels . I got there the place looked run down i was afraid to get out of my car but I figured maybe just old so I go to the building them there is a sign check in at other building I look up there is some shirtless guy drinking on the balcony who I think might live there . I go to check in the guy said they didn't enter my reservation in the computer only one room left it's a smoking room I don't smoke but I figured ok . I get to the room it smelled horrible of smoke I had to open a window and keep the air on . I starting feeling sick so I just left the keys and went home and called the next day , the girl just said sorry I'll tell the manager , I doubt they will care . They seem to let anyone hang out in the lobby and parking lot at this place it's the most disgusting hotel I have ever been to .
First of all, I had to stay here because everywhere else had no vacancy and my companion and I have been awake on our road trip for over 48 hours, too dangerous to drive. When we got the room, I decided I'd rather drive elsewhere and find a hotel that allows dogs, since have a dog with us, and they refused to give us back our money and said I could have the dog. This was before we even got to the room. So we decided to stay since we knew it was going to be difficult to find another dog-friendly place anyway... The main entrance to the hotel was unlocked, with the front door wide open (this is a different building than where the main check-in office is).....this means anyone off the street can just walk in and break down the measly door that's barely hanging on the door hinges. The bathroom was stained and filthy, the beds had these red covers that were disintegrating And there were dead cockroaches (albeit, I discovered their carcasses in the morning).the skirtless exposed box-spring if the bed had questionable stains all over it...the floor was dirty....the stairs up to the room were covered in what looked like years of hair that had collected from someone's ear. There were spilled drinks all over the floors. And in the morning I heard a giirl scream, "Help! Help! Anybody help me!" Quickly followed with the sounds of beating or slapping, basically violent flesh on flesh and then silence. Don't go here, you're better off sleeping in someone's yard.
The title says it all. The hotel is pretty old and the facilities look like they belong to the eighties. It woldn't have been so bad if they bothered to clean up the rooms. I stayed in the hotel for 2 days and nobody cleaned my room during my stay. The hotel also smelled funny and I was afraid of using the toilet because the toilet seat looked dirty and yellow with age. The only good thing about the hotel is that the rooms are large and comes with an oven, big fridge and microwave oven and it is cheap. I would definitely not advise anyone to stay here. Add a little money and get something better somewhere else. It is no coincidence that all the reviewers gave this place one star
I discovered that there are two hotels sharing the same street address and the same owner. The America's Best is on Roosevelt Road. The Budgetel is behind it. I selected this hotel because it was cheap and close to the location of my business meetings. When I first tried to find my room I went into what appears to be a long-term residential part of the building. Taped to the exterior door of this section was a warning that the possession and use of controlled substances was prohibited on the premises and grounds for eviction. That made me glad that the parking lot is brightly lit and video cameras cover both the inside and outside of the building. I also noticed dead cockroach bodies in the stairwell of this section of the building. My room was clean, except for some white, bodily fluid stains on the edge of the fleece bedspread. (I don't want to think about what it could be.) Two of the four light bulbs in the room were burned out. The seams of the mattress and mattress cover passed the bedbug inspection. Wifi is free but slow. I had a no-smoking room, but smoking is permitted in other rooms, so the smell made its way into mine. The shirts that I had hanging up in my room absorbed the odor. Nasty! I stayed three nights. My room was cleaned and the bed made up after my first night. The room was skipped after my second night. Bed unmade, wet towels not replaced, toilet not cleaned. I assume they cleaned it before the next guest arrived. When I checked out, no one was at the front desk. I looked in the office and asked another guest if she had seen any employees, but she hadn't. I waited about 5 minutes, then put my key next to the front desk computer with a note and left. Leaving the front desk and office open for anyone to walk in seems like a security risk. Even though this was a cheap motel, I don't feel I got my money's worth. If I hadn't pre-paid for the room through Travelocity, I probably would have looked for another motel. STAY AWAY!
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
- 24-hour front desk
Budgetel Inn Glen Ellyn is located within a few miles (5 km) of College of Dupage and Billy Graham Center Museum. This 68-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area. Also nearby are Wheaton College and Dupage County Historical Museum.
All 68 air-conditioned rooms feature microwaves, coffee makers, and free local calls. Guests can expect to find cable TV and stay connected with free WiFi. Rooms also include desks.
Budgetel Inn Glen Ellyn features free WiFi in public areas, a meeting room, and coffee in a common area. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-in, express check-out, and laundry facilities.
Reviews from Trip Advisor
0% of guests recommend this hotelTotal of 49 reviews