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City Express by Marriott Chetumal

3.0 star property

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Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Lobby lounge
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Payo Obispo Zoo
    ‪5 min drive‬
  • Place, Santuario del Manati
    ‪6 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.2 out of 10
Very good
(15 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Chetumal

City Express by Marriott Chetumal places you within 2 miles (3 km) of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 109-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Chetumal, it's connected to a shopping center and also close to Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.

What's nearby

  • Planetarium Yook'ol Kaab - 5 min drive - 1.3 miles
  • Payo Obispo Zoo - 5 min drive - 1.4 miles
  • Santuario del Manati - 6 min drive - 1.8 miles
  • Dr. Alfredo Barrera Marin Botanical Garden - 6 min drive - 1.8 miles
  • Lake Bacalar - 19 min drive - 14.1 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ay Carbón! Tapatío - ‬6 min walk

About this property

City Express by Marriott Chetumal

Guests staying at City Express by Marriott Chetumal enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, desks, and desk chairs are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

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Apr 1 - Apr 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 16 2026 to April 15 2026 (dates subject to change):
  • Shuttle services

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Is free cancellation available at City Express by Marriott Chetumal?

City Express by Marriott Chetumal provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at City Express by Marriott Chetumal?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on Apr 3, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around City Express by Marriott Chetumal?

This hotel is located in Chetumal, close to Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Payo Obispo Zoo. You'll also find Santuario del Manati and Museum of Maya Culture within a short drive.

Is parking available on site at City Express by Marriott Chetumal?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does City Express by Marriott Chetumal feature a casino?

No, City Express by Marriott Chetumal doesn't have a casino.

Is there an indoor pool at City Express by Marriott Chetumal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at City Express by Marriott Chetumal?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and free breakfast.

Does City Express by Marriott Chetumal have a hot tub?

No, this hotel doesn't have a spa tub.

Does City Express by Marriott Chetumal feature a restaurant that includes a breakfast menu?

City Express by Marriott Chetumal offers free full breakfasts each morning though there is no restaurant.

Does City Express by Marriott Chetumal allow pets to stay free of charge?

No, pets aren't allowed at City Express by Marriott Chetumal though service animals are welcome.

Does City Express by Marriott Chetumal have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to City Express by Marriott Chetumal?

The closest major airport to City Express by Marriott Chetumal is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is within a mile. Another top airport is Corozal (CZH), which is located 18 mi away (39-minute drive).

Are there rooms with balconies that I can book at City Express by Marriott Chetumal?

No, at City Express by Marriott Chetumal, there aren't any guestrooms that list a balcony.

City Express by Marriott Chetumal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 445 out of 1004 reviews
Rating 8 - Good. 321 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 48 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all
Stayed 2 nights in Mar 2026

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alll great
Stayed 1 night in Mar 2026

8/10 Good

Myron

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience 🙌
Stayed 1 night in Dec 2025

10/10 Excellent

Lluvia

Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2025

2/10 Terrible

Kelisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

jeremy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025

8/10 Good

Jeff

Stayed 1 night in Nov 2025

8/10 Good

Sayda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room, close to the mall.
Stayed 1 night in Nov 2025

10/10 Excellent

Jorge

Stayed 1 night in Nov 2025

6/10 Okay

Pancho

Stayed 2 nights in Nov 2025

4/10 Poor

Alfredo

Liked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Ivette

Stayed 1 night in Nov 2025

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Ivette

Stayed 1 night in Nov 2025

4/10 Poor

Edith

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mattresses look old like sheets and towels. The hotel look like they don’t give it maintenance. The service was terrible. Housekeeping named Edith was super friendly her service was excellent great service.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location location location
Stayed 2 nights in Nov 2025

10/10 Excellent

Marifer

Stayed 2 nights in Oct 2025

10/10 Excellent

Marifer

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌
Stayed 1 night in Oct 2025

8/10 Good

Keon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2025

10/10 Excellent

Blaney

Stayed 1 night in Oct 2025

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room had a smell of paint. The AC shut off 3 times, had to go to the front desk in the early morning for them to fix the issue and the room got hot quickly
Stayed 1 night in Oct 2025

8/10 Good

Tanya Angela

Stayed 2 nights in Oct 2025

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