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The Queen at Chester Hotel - Handwritten Collection

Property class: 4

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel - Handwritten Collection

A bar area with wooden furniture, a round bar counter, and hanging lamps.
A room with a yellow sofa, a table, and a painting of an apple.
A modern interior with leather sofas, blue armchairs, and a blue cabinet with glass doors.
A bar area with wooden furniture, a counter, and a large window.
A historic building with multiple stories, large windows, and a classic architectural style.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available

Explore the area

View in a map
City Road, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪48 min drive‬

Room options

View all photos for 2 Double Beds, Non-Smoking, Family Room

A hotel room with two beds, a desk, a chair, a round mirror, and a lamp.

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

A hotel room with a large bed, a desk, a chair, and a small table.

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 1 Double Bed, Non-Smoking, Small Room

A hotel room with a large bed, a flat-screen TV, a lamp, and a wall-mounted light fixture.

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Cosy, Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small table, and a view of a building through the window.

Classic Cosy, Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Double Room, 1 Double Bed (Kings Wing)

A hotel room with a large bed, a wooden chest of drawers, a round table, a blue upholstered chair, and a large window with a city view.

Classic Double Room, 1 Double Bed (Kings Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Double Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small table, and a view of a building through the window.

Classic Double Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 2 Double Beds (Classic. Queens Wing)

A hotel room with two beds, a desk, and a chair.

Family Room, 2 Double Beds (Classic. Queens Wing)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing) | Desk, iron/ironing board, WiFi (free), bed sheets

Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds

A hotel room with a large bed, a red upholstered chair, a small round table, and a large window with a view of trees.

Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds (Queens Wing)

Desk, iron/ironing board, WiFi (free), bed sheets

Classic Twin Room, 2 Twin Beds (Queens Wing)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed, Accessible (Kings Wing)

Classic Room, 1 Double Bed, Accessible (Kings Wing) | Desk, iron/ironing board, WiFi (free), bed sheets

Classic Room, 1 Double Bed, Accessible (Kings Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a green sofa, a small table, and a chair.

Deluxe Double Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

A hotel room with a large bed, two bedside tables, a framed artwork on the wall, and two lamps.

Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed (Queens Wing)

Junior Suite, 1 Double Bed (Queens Wing) | Desk, iron/ironing board, WiFi (free), bed sheets

Junior Suite, 1 Double Bed (Queens Wing)

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small round table, and a lamp.

Superior Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Queens Wing)

A hotel room with a large bed, two bedside lamps, a wooden headboard, a bench, and a red chair.

Suite, 1 King Bed with Sofa bed (Queens Wing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Chester

The Queen at Chester Hotel - Handwritten Collection is a short stroll from Grosvenor Park and St Paul's Church. This 218-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • The Rows of Chester - 12 min walk - 0.7 miles
  • Chester Town Hall - 13 min walk - 0.7 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Brewhouse & Kitchen - ‬10 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Wok&Go - ‬9 min walk
  • ‪Town Crier - ‬1 min walk

About this property

The Queen at Chester Hotel - Handwritten Collection

Guests of The Queen at Chester Hotel - Handwritten Collection enjoy access to free WiFi in public areas, meeting rooms, and a business center. Self parking is available for GBP 13 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.
Guests can expect free WiFi and TVs with digital channels. Coffee makers, free local calls, and hair dryers are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets (fees apply)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per night
  • Cribs/infant beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester

Frequently asked questions

What is there to do close to The Queen at Chester Hotel - Handwritten Collection?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's a short 16-minute walk from Chester City Walls and also 8 minutes on foot from Grosvenor Park. You'll also find The Rows of Chester and Eastgate Clock less than a mile away.

How much does it cost to stay at The Queen at Chester Hotel - Handwritten Collection?

As of Aug 27, 2026, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel - Handwritten Collection on Sep 27, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Queen at Chester Hotel - Handwritten Collection?

Yes, uncovered parking is offered for GBP 13 per night.

Does The Queen at Chester Hotel - Handwritten Collection feature a casino?

No, The Queen at Chester Hotel - Handwritten Collection doesn't have a casino.

Will I find an indoor pool at The Queen at Chester Hotel - Handwritten Collection?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Queen at Chester Hotel - Handwritten Collection?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and a bar/lounge.

Are there hot tubs at The Queen at Chester Hotel - Handwritten Collection?

No, this hotel doesn't have a spa tub.

Does The Queen at Chester Hotel - Handwritten Collection feature a restaurant that includes a breakfast menu?

Yes, The Queen at Chester Hotel - Handwritten Collection serves to-go breakfast for a surcharge each morning at V&A Restaurant.

Will The Queen at Chester Hotel - Handwritten Collection allow pets to stay for free?

Although pets can't stay for free, they are welcome at The Queen at Chester Hotel - Handwritten Collection for a fee.

Are there connecting rooms at The Queen at Chester Hotel - Handwritten Collection?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Queen at Chester Hotel - Handwritten Collection?

The closest major airport to The Queen at Chester Hotel - Handwritten Collection is Chester (CEG-Hawarden), which is 7.5 mi away (23 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24 mi away (38-minute drive).

Are there rooms with balconies that I can book at The Queen at Chester Hotel - Handwritten Collection?

Yes, some guestrooms at The Queen at Chester Hotel - Handwritten Collection offer a balcony and may feature courtyard views.

Does The Queen at Chester Hotel - Handwritten Collection have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Queen at Chester Hotel - Handwritten Collection.

The Queen at Chester Hotel - Handwritten Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1002 reviews
Rating 8 - Good. 272 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean and comfortable room. Location perfect.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff were polite & helpful, breakfast was good & well laid out
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before but it’s been renovated and the room was a great size everything clean and perfect. Staff lovely. breakfast was great too would stay here again.
Stayed 1 night in May 2026
Verified review

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, convenient, affordable
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff for the duration of our stay. Room and facilities were immaculate. Will definitely book again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were lovely and breakfast was top notch had such a lovely time
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay great staff and location perfect for exploring. Chester
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, and reception staff were fantastic when I requested to upgrade my room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

SALLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with the most amazing staff. So helpful. Rooms lovely and a really good size.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly very convenient
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Easy access to the train station and a 5-10 minute walk to the town centre. Nice twin room and good breakfast options. Staff all friendly. The only downside is parking next to the hotel is convenient but very expensive.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Hanatu

Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful stay would definitely go there again it was so neat and beautiful
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location by station. very pleasant and friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near station 10 mins walk to center lovely lounge area comfortable bed spacious room nice seating area outside sun was shining enjoyed the stay nice breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The room was clean and spacious. Staff were friendly and helpful. We would stay here again and highly recommend the hotel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely facilities and court yard with resident Queenie cat so friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, there was a lot of breakfast choices. The room was clean and tidy.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location by the train station and close to the city centre. Staff were professional and friendly. Many unique features to the hotel like the centre garden, old hotel and the royalty themed King wing. Some of the areas are dated and starting to wear. Colours a bit loud, but a good value and location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness
Lovely room in Chester , good value for money , short walk into tourist area , lovely decor
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Junior Suite 1709 - rooms were clean. Check-in was quick. The breakfast was all you could eat and had everything you could need. The rooms were well air conditioned and much needed on a very warm weekend. We also got to stroke Queenie, the hotel cat. Would definitely stay again.
Stayed 2 nights in Apr 2026