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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Reception
Terrace/patio
Lounge
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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  • Free WiFi
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Total with taxes and fees
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About the neighborhood

Chester

The Queen at Chester Hotel, BW Premier Collection places you within a mile (2 km) of popular attractions like Chester City Walls and Chester Racecourse. This 218-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • University of Chester - 14 min walk - 0.8 miles
  • Chester Racecourse - 4 min drive - 1.5 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪Brook Street Cafe & Bistro - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant
Guests of The Queen at Chester Hotel, BW Premier Collection enjoy access to free WiFi in public areas, meeting rooms, and a business center. Self parking is available for GBP 15 per night. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Guests can expect free WiFi and TVs with digital channels. Coffee makers, free local calls, and hair dryers are also available.

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Restaurant
Moxy Chester
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 714 reviews
$67 nightly
The price is $81
Feb 8 - Feb 9
Total with taxes and fees
Moxy Chester

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30 per night
  • Cribs/infant beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

What is there to do close to The Queen at Chester Hotel, BW Premier Collection?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's a short 16-minute walk from Chester City Walls and also 8 minutes on foot from Grosvenor Park. You'll also find Chester Racecourse and Chester Zoo within a short drive.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Jan 11, 2026, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Jan 18, 2026 start from $70.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Queen at Chester Hotel, BW Premier Collection?

Yes, uncovered parking is offered for GBP 15 per night.

Does The Queen at Chester Hotel, BW Premier Collection feature a casino?

No, The Queen at Chester Hotel, BW Premier Collection doesn't have a casino.

Will I find an indoor pool at The Queen at Chester Hotel, BW Premier Collection?

No, there is no indoor pool at this hotel.

Is The Queen at Chester Hotel, BW Premier Collection good for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Does The Queen at Chester Hotel, BW Premier Collection have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Queen at Chester Hotel, BW Premier Collection feature a restaurant that includes a breakfast menu?

Yes, The Queen at Chester Hotel, BW Premier Collection serves to-go breakfast for a surcharge each morning at V&A Restaurant.

Will The Queen at Chester Hotel, BW Premier Collection allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Queen at Chester Hotel, BW Premier Collection for a fee of GBP 50.00 per pet, per day.

Does The Queen at Chester Hotel, BW Premier Collection have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Queen at Chester Hotel, BW Premier Collection?

The closest major airport to The Queen at Chester Hotel, BW Premier Collection is Chester (CEG-Hawarden), which is 10 mi away (24 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.4 mi away (40-minute drive).

Are there rooms with balconies at The Queen at Chester Hotel, BW Premier Collection?

No, you won't find guestrooms with balconies at The Queen at Chester Hotel, BW Premier Collection.

Does The Queen at Chester Hotel, BW Premier Collection have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Queen at Chester Hotel, BW Premier Collection.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good six people for dinner some of food was cold
Stayed 1 night in Oct 2025

10/10 Excellent

Eduardo, Boynton Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good, with good eating options, super close to train station. Hotel staff was very helpful
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel , good breakfast and good location
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Traveled with group
Liked: Cleanliness, room comfort
Convenient for train station. Breakfast was extra to the room rate. A great pity Best Western have taken away the Victorian lounge area for the garish modern pictures. It is difficult for larger group to sit together .
Stayed 3 nights in Oct 2025

10/10 Excellent

David Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Everything about our stay at The Queen was excellent - the room was spacious and clean, the restaurant was fabulous.
Stayed 1 night in Oct 2025

8/10 Good

Chris, Old Colwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal hotel. Clean and had everything we needed. Breakfast was nice. Perfect location, near to train station with a big car park at the rear.
Stayed 1 night in Oct 2025

6/10 Okay

Mrs E A

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Everything was what i expected to be.
Stayed 1 night in Oct 2025

10/10 Excellent

Mat

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Stayed on the way to get the ferry from Holyhead. Really nice hotel, helpful staff and nice bar area. I did not have any food but the room was big enough and comfy bed.
Stayed 1 night in Sep 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service. Bad hotel

Stayed overnight. Messaged beforehand about early check-in, was told multiple times that I would receive a response but never did. Was repeatedly bombarded with upgrade offers. When I checked in, my toilet had feces all over the outside of the bowl. I complained, was told someone would be sent immediately. I said that I was in a rush, and asked how long it would be. They did not come. I asked for a new room. Noone contacted me, so I went to reception and had to demand one. Huge waste of time. Musty rooms. Stay at the Moxy instead.
Stayed 1 night in Sep 2025

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Poor room. Chipped and stained bathroom. Needs an overhaul, including staffing levels.
Stayed 1 night in Sep 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, very comfy bed. Friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for train station. Staff lovely, breakfast really nice. Room could have done with a little TLC but it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building and setting were awesome. Nice friendly staff and quite location.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2025

4/10 Poor

Shelagh

Disliked: Cleanliness, property conditions & facilities
The room we were allocated had a bathroom door that didn’t close. It was obvious that attempts had been made to plane something off the bottom of the door, the wood was splintered. The hinges however had several coats of paint on them, so the door had been there some time. I found this situation unacceptable especially for a 4 star hotel. The room should be out of use until the door is fixed. We told management when we went to breakfast and was told that maintenance had been contacted. On our return from our day in Chester about 4 pm , nothing had been done. We had to say this was unacceptable and after about 90 minutes we were finally offered a n alternative room. This was in the Kings part of the hotel and was quite a walk which as a disabled persons I was unable to manage. Eventually we were given an alternative which was fine, however my husband had to move all our belongings. We had a very comfortable night and went out for the day. When we returned about 5.30 our room hadn’t been serviced. My husband went down to reception to report this and spoke to a manager, a very nice gentleman came and made the bed with a clean sheet. The manager agreed our experience had not been great and gave us a discount. About 30 minutes later my husband went to make a coffee and this hadn’t been replenished. He went down to reception again and somebody came along to replenish the coffee etc and changed the towels. Overall this was a very disappointing experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Simone

Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

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