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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Lounge
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Chester Cathedral
    ‪13 min walk‬
  • Chester City Walls
    ‪13 min walk‬
  • Chester Racecourse
    ‪3 min drive‬
  • Chester (CEG-Hawarden)
    ‪13 min drive‬

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Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

Junior King Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2
  • 1 King Bed

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Double Bed

Classic Family

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Classic Single

  • Sleeps 1
  • 1 Twin Bed

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Exterior

Hotel Indigo Chester by IHG

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9.6 out of 10, Exceptional, 1,002 reviews
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$101 nightly
$121 total
Total includes taxes and fees
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About the neighborhood

Chester

The Queen at Chester Hotel, BW Premier Collection places you within a mile (2 km) of popular attractions like Chester City Walls and Chester Racecourse. This 218-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Grosvenor Park - 8 min walk - 0.4 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • Chester Racecourse - 3 min drive - 1.3 miles
  • Chester Zoo - 6 min drive - 2.3 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant
Guests of The Queen at Chester Hotel, BW Premier Collection enjoy access to free WiFi in public areas, meeting rooms, and a business center. Self parking is available for GBP 15 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Guests can expect free WiFi and TVs with digital channels. Coffee makers, free local calls, and hair dryers are also available.

Languages

English, Hindi, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30 per night
  • Cribs/infant beds are available for GBP 15 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

What is there to do close to The Queen at Chester Hotel, BW Premier Collection?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's a short 16-minute walk from Chester City Walls and also 8 minutes on foot from Grosvenor Park. You'll also find Chester Racecourse and Chester Zoo within a short drive.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Jul 16, 2025 start from $92.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Queen at Chester Hotel, BW Premier Collection?

Yes, uncovered parking is offered for GBP 15 per night.

Does The Queen at Chester Hotel, BW Premier Collection feature a casino?

No, The Queen at Chester Hotel, BW Premier Collection doesn't have a casino.

Will I find an indoor pool at The Queen at Chester Hotel, BW Premier Collection?

No, there is no indoor pool at this hotel.

Is The Queen at Chester Hotel, BW Premier Collection good for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Does The Queen at Chester Hotel, BW Premier Collection have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Queen at Chester Hotel, BW Premier Collection feature a restaurant that includes a breakfast menu?

Yes, The Queen at Chester Hotel, BW Premier Collection serves to-go breakfast for a surcharge each morning at Kings Quarters.

Will The Queen at Chester Hotel, BW Premier Collection allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Queen at Chester Hotel, BW Premier Collection for a fee of GBP 50.00 per pet, per day.

Are there connecting rooms at The Queen at Chester Hotel, BW Premier Collection?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Queen at Chester Hotel, BW Premier Collection?

The closest major airport to The Queen at Chester Hotel, BW Premier Collection is Chester (CEG-Hawarden), which is 10 mi away (24 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.4 mi away (40-minute drive).

Are there rooms with balconies at The Queen at Chester Hotel, BW Premier Collection?

No, you won't find guestrooms with balconies at The Queen at Chester Hotel, BW Premier Collection.

Does The Queen at Chester Hotel, BW Premier Collection have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Queen at Chester Hotel, BW Premier Collection.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 114 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Perfect spot just opposite Chester station and a short walk into the town for shops and restaurants. Our room was very clean and spacious. The staff were friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

John

Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Molly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice relaxing stay

Just 1 night on this occasion but we will be returning. We wanted for nothing The room was outstsnding. Breakfast too. Self service but that meant we could have as much or little as we wanted. All in all a lovely relaxing stay
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Fab place. Staff were friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

shivonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing hotel, very comfortable. Star of the stay at was the restaurant staff. Very friendly and helpful with my dietary requirements. The food was the best I've had in a hotel and I travel a lot for work! Will definitely return
Stayed 1 night in Mar 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Alistair

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Traveled with partner
Lovely large rooms with the addition of a deep bath and separate shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Elliott

Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.very friendly. Would definitely recommend.
Stayed 1 night in Feb 2025

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with a couple of caveats

Lovely Hotel in convenient location in Chester. Have scored good overall rather than excellent due to pricy parking at location and an average breakfast.
Stayed 1 night in Feb 2025

8/10 Good

Eira

Traveled with family
Liked: Cleanliness, property conditions & facilities
I have stayed here a couple of times and enjoyed it very much. The only comment I would make is that it seems understaffed at times, a long wait to check in, which was needless really if there was more staff
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Stayed 1 night in Feb 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.
Stayed 1 night in Feb 2025

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I didn’t expect that…

I was very surprised to find prostitution in the hotel and it was in no way subtle. I would have been very uncomfortable if I was there with my husband It was a shame because everything else was lovely and the team at the hotel were excellent
Stayed 2 nights in Jan 2025

8/10 Good

fuad

Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

Stayed 1 night in Feb 2025

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for a night out in Chester

It’s a busy, big and beautiful hotel. Lovely bar area, reception staff was great, room was lovely and quiet. Will definitely stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service

Dreadful, Dirty

Bathroom has black mould around the bath & Shower mat that they insist you use was covered in dried on filth. Sink took a long time to drain. Coffee machine was dirty and the drip tray appeared to have dried on mill stains. I wouldn't mind so much if it was an oversight and was resolved, but when we raised this with reception, they apparently were not interested and did nothing to resolve at all. Another guest overheard my complaint and said that she was having a similar experience in her room. There are much better hotels than this for a similar price in Chester. Won't be staying here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

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