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Hallmark Hotel The Queen, Chester

4.0 out of 5.0

Recent guest reviews

HOtel was very nice. We wish that we only spent 1 day in Chester instead of 2.

Common rooms are very clean and beautifully appointed. Bedroom had cobwebs in the corners, peeling wallpaper and a VERY tiny bathroom. Queens is a short walk to town with a free bus just accross the street if you don't wish to walk. One small elevator services the entire hotel. There are several small sets of stairs separating the wings of each floor that must be climbed after leaving the elevator. Technology is slow in coming to the Queens, one public computer is available. Four times during my 6 day stay, the key failed to work and I had to return to the desk and request a new one. On the last day I was told that placing the key in a handbag with a phone or a pocket with keys will deactivate the bar code on the key !!! (not sure where I was expected to carry the key !!!) The staff is helpful and enthusiastic, the doorman Ewan, is the most helpful and friendly hotel employee I have ever encountered. With his knowledge of schedules, places to dine, directions around the city, suggestions of places of interest in the city he made our stay a pleasure despite the disappointment with rooms !!!

City Rd Chester England

Hotel highlights

  • Close to Chester Cathedral and Grosvenor Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Hallmark Hotel The Queen, Chester places you within a mile (2 km) of popular attractions like Chester Cathedral and Grosvenor Museum. This 128-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Chester, the hotel is also a short walk from Northgate Arena Leisure Centre and Grosvenor Park.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served for a fee each morning from 7:30 AM to 11 AM.


All 128 rooms provide coffee makers, free local calls, and ironing boards. TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.

Property features

Guests of Hallmark Hotel The Queen, Chester enjoy a fitness center, free WiFi in public areas, and a meeting room. If you drive, self parking is GBP 15 per night, and there's also a free train station shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Classic Double Room

Full 1 | Sleeps 2

Classic Room, 1 Twin Bed

Twin 1 | Sleeps 1

Classic Twin Room

Twin 2 | Sleeps 2

Classic Twin Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 3380 reviews