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Hallmark Hotel The Queen, Chester

4.0 out of 5.0

Recent guest reviews

I stayed at the queens in an executive Kings room for 1 night on the 11th November .Having stayed on several occasions before my expectations were high . On entering the room it was freezing cold ,so not very welcoming .There was only 1 towel in the bathroom for 2 of us ,the king size bed was made up of 2 single beds and the pillows were so thin ,it felt like there were no pillows .When I went to ring down to reception ,I found the phone did not work .All these little things felt like quite a let down after our previous stays .

Great hotel, perfect location and lovely breakfast! Very welcoming for all ages from my 6 month year old child to grandparents. Rooms very well equipped would definitely stay again. Check in and check out good, parking could be clearer and more signposted.

Had a great works Christmas party at the weekend. Food was okay but wasn’t the best I’ve tried. All staff was friendly and attentive. As it was a free bar the staff did great at making sure you wasn’t waiting. Holly was fantastic she remembered what I was drinking so saved me asking and was always smiling. During our party games she was a great sport and helped us win the last Challenge ! Would definitely visit again.

Stayed for 2 nights.Directly across the road from the train station with a grand entrance. The room was great, warm and with enough wardrobe space. The bathroom had a large shower and fantastic bath. The breakfast was lovely. I had the hot breakfast but there were several other options. However a colleague stayed in a room in the newer part which he suggested was not as good.

From the very moment I arrived and was greeted once again as in previous visits by the concierge , my stay was made comfortable and easy. The proximity to the railway station also makes it ideal for a rail traveller like myself.

We were greeted by very cheerful reception staff. Our room was in the new part of the hotel which was decorated in a traditional way to make it more a part of the original hotel. Our room was clean and quiet and the bed large and very comfortable. Tea and coffee making tray, there was no decaffeinated tea or coffee but on request we were immediately provided with plenty. The room service was prompt . Lovely large bath and strong flowing shower, plenty of hot water. The bath, shower and wash gel were in containers and attached to the walls. This made it difficult to access the gel which instead of going in your hand or on the sponge flowed down the outside of the bottle. I would recommend taking your own as they lacked ther ability to lather well, but I am unsure if this was a problem with the water,so excuse me if this is a common problem. The lighting for applying make up is poor. No plugs at the side of the bed for mobiles. Hairdrier and iron in the room.Lovely breakfast and all the staff that we came into contact with were very gracious and helpful. Nothing was too much trouble. Parking across the road £10 for 24 hours, beware the traffic warden is active so don't forget to reniew it in the morning. Taxis are plentiful opposite outside the Railway station. Under £5 into town or walk 10 minutes maximum. I would definitely visit again. Summer would be nice as the outside space looked delightful.

Loved every minute of our stay at the Queens,we stayed in the Kings Rooms which where superb,lovely comfy bed,food & drink where first class.Enjoyed the buffet breakfast to.Only a 5 minute stroll to the main shopping centre.Looking forward to our next stay there in the New Year

My husband and I booked this hotel for our anniversary weekend away in chester. We paid to upgrade our room on arrival and found the girl on reception not very friendly. We arrived late around 8.30pm due to my husband late finishing work and traffic and felt the girl scare mongered us into thinking we had missed our evening meal as we hadn't booked. We didn't realise we had to book as it was included in the package. Anyway we went for our meal and the restaurant itself was lovely beautiful atmosphere and waiters/waitresses very good. I asked for mayonnaise they didn't have any so the waiter went god knows where to find some he was gone ages but came back with the goods which I was impressed. Our room was clean and bathroom/shower very nice room was a little chilli. The only thing we wish we had looked at the room we originally booked before upgrading. This hotel is stunning no doubt about that but I do feel that guests that pay alot get special treatment we got an absolute bargain and maybe because of that we wasn't treated the same at reception. The breakfast is nice enough but better in the main room. We had it in the over flow room on the second morning and it was help yourself to tea/coffee where as on the first morning it was brought to your table.

Having decided to drag our sorry bones back to Chester in the name of celebrating our first anniversary, we were really rather chuffed with the Secret Escapes hotel and meal deal we'd landed last minute. The hotel is very easy to find and the parking is right next door (don't park in the dedicated hotel spaces - these come at a £15 per day premium whereas but a few feet away lies the perfectly equally secure station carpark that charges £7.). All credit to Hallmark for rescuing the property from the uncaring doom hands of Best Western - the exterior and interior are delectably extravagant and tastefully kitted out, there are beautiful and quirky features wherever you look - from the oversized novelty chairs to the live orchids, the multiple-thousand-pound garden sculpture collection and themed rooms - the eye rejoices. Our room was immaculate and very comfortable. It's very uncharacteristic of me to put a 'however' in any review but there are, unfortunately, a few of them... Having swanned into the football-pitch-sized bathroom in my birthday suit, equipped with my very own bubbles (annual organised weekend) filled with expectations of a lovely hot bath I was soon shot down by the water temperature - a few bars beyond lukewarm. Not one to be put off easily I proceeded to have a shower which, again, was just about warm enough as to keep the goosebumps away. Never mind, it was a wash, I love going up north just for the sheer soft water quality... Having dried off I attempted to put some sort of a face on but that was a task also - the lighting against the multiple mirrors was not designed for make-up application. Once the both of us have eventually prettified ourselves we decided to go down to the restaurant half an hour before our booking, where we were met with a very friendly and enthusiastic face who told us we would be fetched from the 'meal pending sofa' once our table was ready. Excellent. Crack open the Sauv Blanc, darling, and wait. And wait. And wait. And a bit more... The restaurant was half empty when we finally uncomfortably chased up the staff. Our meal happened immediately (starter at 9.30) and we were very well looked after. The food was of a good standard, I must salute the chef for their divine, ethereal fluffy goat's cheese panna cotta and the naughty scrumptious chips, hubby's steak didn't let the side down either, however my crème brulee was an abomination - not set, tasting more savoury than sweet. Overall satisfying but such a shame our meal was an hour+ late. Later, once we returned from the town centre, having enjoyed a few too many spoils of Chester's nightlife in, I must admit, the early hours, we requested an unnecessary bottle of Prosecco which was duly provided to us (thank you guys). As per hotel standard, I would have expected this to be charged against the room and settled upon check-out however, my long-suffering husband was summoned back downstairs to settle the bill at stupid-o-clock. Most peculiar if not a little insulting. Overall I would say this is a beautiful hotel, perfectly situated for exploring Chester, there is a myriad of watering holes and restaurants nearby, the quality of accommodation is second-to-none, but the we failed to see the human touch in the treatment we received from the staff - professional in all respects but there was little warmth or banter or liveliness. Shame.

Stayed for one night with my daughter for a treat. Fascinating hotel with lots to offer. Our room was in the Queens building and was warm ,well equipped and also nice and clean. It was at the back so no traffic noise. Food was all delightful , dinner and breakfast . It is a grand old lady of a hotel but with a relaxed and comfortable atmosphere and friendly staff. Would certainly stay again.

City Rd Chester England

Hotel highlights

  • Close to Chester Cathedral and Grosvenor Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Hallmark Hotel The Queen, Chester places you within a mile (2 km) of popular attractions like Chester Cathedral and Grosvenor Museum. This 128-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Chester, the hotel is also a short walk from Northgate Arena Leisure Centre and Grosvenor Park.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served for a fee each morning from 7:30 AM to 11 AM.


All 128 rooms provide coffee makers, free local calls, and ironing boards. TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.

Property features

Guests of Hallmark Hotel The Queen, Chester enjoy a fitness center, free WiFi in public areas, and a meeting room. If you drive, self parking is GBP 15 per night, and there's also a free train station shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Family Room (Classic)

Full 1 | Sleeps 2

Classic Room, 1 Twin Bed

Twin 1 | Sleeps 1

Classic Twin Room

Twin 2 | Sleeps 2

Classic Twin Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 2047 reviews