Great staff, clean, safe. Very welcoming!
Today, it’s all about Customer service and the staff here exceeds expectations.
the rooms in very bad condition
Very nice
Everything was Ok they are going through a major renovation.
First room assigned had not been cleaned - bedding on the floor. Second room air conditioner barely worked
Mask requirement not enforced. Employee who checked me in wearing mask improperly.
This hotel was in a great location and it was very nice. The rooms were clean and spacious. The only thing we didn't like was there was a motorcross dirt track just out behind to the back of the hotel. It was very loud. But not a huge deal for us.
The only bad comment is that the parking is a little difficult. Our room was on 3rd floor. As motel is on a hill. Parking in front is a vety long walk. Parki g in back was also a very long walk to room.
Customer service was very nice, but the room was terrible. They first put us in a room that apparently someone had smoked in. Then they shifted us to another non-smoking room, but in this one, half of the bedroom lights were not working. Also in the bathroom, a giant piece of rust fell out of the shower pipe (which was pretty gross), so they definitely need to work on keeping the rooms cleaner and working properly, and also redo the piping in the bathrooms so that customers are not dealing with rust filled water.
The staff were great!! Super dingy room. Bathroom smelled like someone just smoked a whole pack of cigarettes in it even though it was a non-smoking room. Carpet and surfaces had a grimy feeling.
The bathroom was full of black hairs that weren’t mind
Older property but clean and comfortable. Close to interstate. Nice TV. No breakfast bar due to pandemic but they provided to go breakfast bag which was good.
Located in East Ridge, Best Western Plus Arbour Inn & Suites is within a 10-minute drive of popular attractions such as Hamilton Place Mall and Lake Winnepesaukah. This 110-room hotel welcomes guests with in-room amenities like refrigerators, microwaves, and coffee makers.
40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Best Western Plus Arbour Inn & Suites features free WiFi in public areas, express check-in, and express check-out. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has an ATM.
Great staff, clean, safe. Very welcoming!
Hello David, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Today, it’s all about Customer service and the staff here exceeds expectations.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
the rooms in very bad condition
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.
Hello David, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
Very nice
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Everything was Ok they are going through a major renovation.
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our renovation. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
First room assigned had not been cleaned - bedding on the floor. Second room air conditioner barely worked
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our air conditioner and your comments about our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Mask requirement not enforced. Employee who checked me in wearing mask improperly.
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the health and security measures taken to ensure the safety of guest property. Please know that this will be our top priority. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
This hotel was in a great location and it was very nice. The rooms were clean and spacious. The only thing we didn't like was there was a motorcross dirt track just out behind to the back of the hotel. It was very loud. But not a huge deal for us.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!