Place was under construction, which was inconvenient, pool was closed…bummer! Other than that was a great place to stay. Clean rooms, good breakfast and friendly, helpful staff did what they could too make the stay pleasant. Would recommend but call first too see if the pool is open if you want to swim.
Rooms were very, very basic. Did not even have trash cans in room. Very cheaply constructed. It does appear that renovation is ongoing but long overdue. Rooms were relatively clean although there were what appeared to be leaf remnants in the bathtub and spider webs on the bedroom ceiling. Free breakfast was very basic but sufficient. Exterior hallway carpets were worn and stained. Employees were fairly friendly. Even at $118 per night, the room was overpriced.
For a "remodeled" room it was very disappointing. The toilet wobbled, a wall plate was broken leaving a hole in the wall. There was mold in the shower, probably due to no ventilation and the shower was less than good.
Great staff, clean, safe. Very welcoming!
Today, it’s all about Customer service and the staff here exceeds expectations.
the rooms in very bad condition
Very nice
Everything was Ok they are going through a major renovation.
First room assigned had not been cleaned - bedding on the floor. Second room air conditioner barely worked
Mask requirement not enforced. Employee who checked me in wearing mask improperly.
This hotel was in a great location and it was very nice. The rooms were clean and spacious. The only thing we didn't like was there was a motorcross dirt track just out behind to the back of the hotel. It was very loud. But not a huge deal for us.
The only bad comment is that the parking is a little difficult. Our room was on 3rd floor. As motel is on a hill. Parking in front is a vety long walk. Parki g in back was also a very long walk to room.
Customer service was very nice, but the room was terrible. They first put us in a room that apparently someone had smoked in. Then they shifted us to another non-smoking room, but in this one, half of the bedroom lights were not working. Also in the bathroom, a giant piece of rust fell out of the shower pipe (which was pretty gross), so they definitely need to work on keeping the rooms cleaner and working properly, and also redo the piping in the bathrooms so that customers are not dealing with rust filled water.
Located in East Ridge, Comfort Inn & Suites Chattanooga-East Ridge is within a 10-minute drive of popular attractions such as Hamilton Place Mall and Lake Winnepesaukah Amusement Park. This hotel has 110 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free self-serve breakfast, served each morning from 6:00 AM to 9:00 AM.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Renovated in 2022, Comfort Inn & Suites Chattanooga-East Ridge offers a 24-hour gym, free WiFi in public areas, and a seasonal outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include express check-in, express check-out, and a vending machine.
Place was under construction, which was inconvenient, pool was closed…bummer! Other than that was a great place to stay. Clean rooms, good breakfast and friendly, helpful staff did what they could too make the stay pleasant. Would recommend but call first too see if the pool is open if you want to swim.
Hello Toni,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.
Hello Shirley,Thank you for sharing this rating, and we welcome you to visit us again anytime.
Hello Chanelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Rooms were very, very basic. Did not even have trash cans in room. Very cheaply constructed. It does appear that renovation is ongoing but long overdue. Rooms were relatively clean although there were what appeared to be leaf remnants in the bathtub and spider webs on the bedroom ceiling. Free breakfast was very basic but sufficient. Exterior hallway carpets were worn and stained. Employees were fairly friendly. Even at $118 per night, the room was overpriced.
Hello John, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Hello David,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
For a "remodeled" room it was very disappointing. The toilet wobbled, a wall plate was broken leaving a hole in the wall. There was mold in the shower, probably due to no ventilation and the shower was less than good.
Hello Sarah, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Great staff, clean, safe. Very welcoming!
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
Hello David, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Today, it’s all about Customer service and the staff here exceeds expectations.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Hi Gregory,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.