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Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn

2.5 out of 5.0

Recent guest reviews

My girlfriend and I booked this hotel on our two year anniversary in Chattanooga. I emailed the staff a couple hours before and asked if they could do some special stuff for us and they did. Overall the stay was great. Free breakfast was good, beds are comfy, the only thing is the pillows are a little lack luster. I would definitely recommend it though.

staff should have called me (my number was provided to orbitz) to let me know the error BEFORE we arrived as we were already stressed from the drive around the mountains in the dark. clerk told us this why they discourage booking through third parties.......really? this is an answer when you likely get an awful lot of business through said third parties???? just added to an awful lot of stress with no real apology other then it was the fault of someone else even almost indicating it was mine by booking though orbitz......shame on you!

WE got in late in the day. No problem with check in, and found that the room was excellent, quiet, clean. The front desk personnel were very helpful. I decided to stay an additional night, and had no problem extending. Very nice experience, close to lookout mountain. Will definately return

Hotel charged a cheaper rate then booked at, that was a nice surprise. Staff was friendly and accommodating. I will consider this hotel when returning to the area.

From the moment we arrived we received excellent customer service. The front desk clerk booked us a very comfortable room which was very clean and spacious! Husband loved the breakfast. Would definitely stay there again!

The front office lobby staff were very pleasant. Room bathroom could use a deep clean. It didn't appear to be the clean and room had an odor.

The breakfast had a lot to be desired. I'm not sure those were real eggs. They were so salty I can't see how they can serve those to anyone.

Hotel location was ok for what we needed. We wanted closer to downtown, but due to availibility we chose this hotel. Hotel is newer and very clean. Staff was very friendly and gave us immediate attention upon entering the hotel. Our room was very spacious with very comfortable bed and pillows. Lee were only about 10 minutes from downtown and attractions. The breakfast spread was legit. Will return for a great stay!

It was a wonderful place to stop and stay the night at as we were passing through.

We checked in late. After a long day, it was nice to be greeted by friendly staff. We slept well and enjoyed the hot breakfast.

Staff was every friendly and the food was okay. Would stay there again

It was great everyone was very nice and where helpful with all ? Asked they seem to know they area really well

We've stayed at this hotel at least 4 times before. It is close to the highway, so it is only 10 minutes from downtown. My kids love the indoor pool and the free breakfast. We had the room with two queen beds and the room is very spacious. We will stay here again.

We spent one night in this hotel and I can honestly say it was just what we wanted. Clean room, good service, no funny smells, a comfy bed, and breakfast in the morning. Close to Lookout Mountain and Downtown Chattanooga. Great find!

Great stay and wonderful room. The only complaint was the air conditioner was noisy when it came on. Complimentary breakfast was great too!

Very good spot to stop on the way home from Florida. It was easy to get to from rte 24. The hot breakfast enabled us to get on the road promptly.

We have stayed here several times before and always enjoy the stay. We like the free breakfast, and this trip, we enjoyed swimming in the indoor heated pool. We actually stayed there Christmas eve and checked out Christmas day. The hotel had very few guests this time, but the people working there could not have been nicer to our family. Also, this hotel is very close to the interstate so it's easy to get to, but you can also take surface streets and get to downtown Chattanooga in 10 minutes.

Hotel was very outdated. Carpets were stained wallpaper was peeling. The elevator shook and clanked while riding it. I was very dissapointed in this holiday inn usually they are nice hotels.

My room was clean and nice. The pool was indoors and small, which I knew prior to booking. The complementary breakfast was good with sauage and eggs. The down side was how long it took to clean your room. It was after 4:00 PM one day due to shortage of linens.

This is the second time we've stayed at this hotel. The staff is very nice and the rooms are clean...which to us, are the main things. We also prefer this location over staying downtown. Not all hotels listed as downtown are really walking distance to the aquarium if that's where you're going. We learned from our first trip that it's easier to just drive and pay for parking closer to the aquarium rather than pay for parking at the hotel and also at the aquarium.

3710 Modern Industries Pkwy Chattanooga TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 3 mi (4.9 km) from Reflection Riding Arboretum and Nature Center, Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn is within a 10-minute drive of Ruby Falls. This 92-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's also near Point Park and Battles for Chattanooga Museum.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All 92 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. 25-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free local calls, hair dryers, and ironing boards are also available.


Property features

At Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, Non Smoking

King 1 | Sleeps 2

Deluxe Room, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Corner

King 1 | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn

Everyone (4) Couples (16) Family (24) Other (4) Friends (1)
5

great room, great people

Everyone

My girlfriend and I booked this hotel on our two year anniversary in Chattanooga. I emailed the staff a couple hours before and asked if they could do some special stuff for us and they did. Overall the stay was great. Free breakfast was good, beds are comfy, the only thing is the pillows are a little lack luster. I would definitely recommend it though.

By , from Huntsville, AL on Nov 16, 2016

Review comment responded on Nov 22, 2016

Dear Joel, Thank you for taking the time to leave a 5-star review regarding your recent stay with us. While I am pleased to see that we met your expectations, I do apologize for the issue that you experienced with your pillows. We will work to get this issue corrected so that we can offer a better guest experience. We hope to see you again soon! Best Regards, Melissa C Guest Relations Manager

2

did not have king room as booked when we arrived

Everyone

staff should have called me (my number was provided to orbitz) to let me know the error BEFORE we arrived as we were already stressed from the drive around the mountains in the dark. clerk told us this why they discourage booking through third parties.......really? this is an answer when you likely get an awful lot of business through said third parties???? just added to an awful lot of stress with no real apology other then it was the fault of someone else even almost indicating it was mine by booking though orbitz......shame on you!

By , from Houston, TX on Nov 1, 2016

Review comment responded on Nov 10, 2016

Dear Nancy, Thank you for taking the time to provide feedback regarding your recent stay with us. I apologize that we did not meet your expectations during your visit. We strive to accommodate all guest requests and room type preferences, but are occasionally strained due to lack of availability. I apologize that this was not communicated to you properly. We will use your feedback to better our services, and I do hope that we have the opportunity to offer you a better experience the next time your travels bring you to the area. Sincerely, Melissa C Guest Relations Manager

5

nice hotel at lookout mountain

Everyone

WE got in late in the day. No problem with check in, and found that the room was excellent, quiet, clean. The front desk personnel were very helpful. I decided to stay an additional night, and had no problem extending. Very nice experience, close to lookout mountain. Will definately return

By , from Cypress, tx on Oct 31, 2016

Review comment responded on Nov 10, 2016

Dear Larry, Thank you for taking the time to provide feedback regarding your recent stay with us. I am pleased to see that we exceeded your expectations. We hope to see you again soon the next time your travels bring you to the area! Best Regards, MelissaC

4

nice hotel close to the attractions near

Everyone

Hotel charged a cheaper rate then booked at, that was a nice surprise. Staff was friendly and accommodating. I will consider this hotel when returning to the area.

By on Oct 3, 2016

Review comment responded on Nov 10, 2016

Thank you for taking the time to provide feedback regarding your recent stay with us. I am very pleased to see that you enjoyed your stay. We hope to see you again soon the next time your travels bring you to the area. Best Regards, Melissa C Guest Relations Manager

4

mini vacation

Couples

From the moment we arrived we received excellent customer service. The front desk clerk booked us a very comfortable room which was very clean and spacious! Husband loved the breakfast. Would definitely stay there again!

By on Nov 4, 2015

3

sub-par experience

Families

The front office lobby staff were very pleasant. Room bathroom could use a deep clean. It didn't appear to be the clean and room had an odor.

By on Oct 14, 2015

4

could be better

Singles

The breakfast had a lot to be desired. I'm not sure those were real eggs. They were so salty I can't see how they can serve those to anyone.

By on Oct 6, 2015

4

great overnight stay!

Couples

Hotel location was ok for what we needed. We wanted closer to downtown, but due to availibility we chose this hotel. Hotel is newer and very clean. Staff was very friendly and gave us immediate attention upon entering the hotel. Our room was very spacious with very comfortable bed and pillows. Lee were only about 10 minutes from downtown and attractions. The breakfast spread was legit. Will return for a great stay!

By on Jan 20, 2015

5

family vaca!

Families

It was a wonderful place to stop and stay the night at as we were passing through.

By on Jan 5, 2015

5

great place to stay

Families

We checked in late. After a long day, it was nice to be greeted by friendly staff. We slept well and enjoyed the hot breakfast.

By on Aug 16, 2014