We had zero water pressure, and we were told we just needed to be more patient. Front desk and restaurant staff were extremely rude and seemed bothered by us interrupting their personal lives to check in, and to order food and drinks. Elevators were absolutely filthy. Don’t be fooled by the brand name or the location. It’s an absolute dump
We stayed for five nights at we did not get our room clean at all during our stay. I asked for housekeeping daily and nightly, and they never came. We had to ask for new towels daily! The room was not clean, stains on walls n carpet n left over hair balls dirty, and the furniture was outdated n worn. There was no furniture pillows or chairs to sit down properly and it was a suite.
Good
This was the worst hotel I’ve have stayed in for a long time. Website says 24 hr shuttle to Charlotte Airport but on off hours virtually nonexistent. Front desk is no help with information about when shuttle might be available. Several calls to hotel prior to arrival were reassuring but on-site the desk person couldn’t give any info. AC very LOUD! Elevator not working. Restaurant is bar food and buffet breakfast for a fee. Hotel shabby and out dated. Will NEVER book again. Orbitz shouldn’t offer this booking.
Unclear if the shuttle is predictably available 24hrs a day. Restaurant is closed. Maybe some bar food?
The person at the front desk could not find a second room reservation for my daughter. When we asked her to just give us a second room she lied and said the hotel was oversold. I went on line and was able to find plenty of available rooms. When i raised the issue with the manager she said the hotel was oversold as well. The parking lot is pretty empty. I found their behavior insulting and unacceptable.
The entire staff was amiable. Beautiful hotel. Will stay again when traveling for business.
House keeping staff banging on doors with do not disturb before 8AM on a Sunday is not acceptable.
Lack of facilities lack of privacy..food horrible. It should not have been open
So disappointing for a Hilton. Furniture was damaged and beat up. Cleanliness was not what I’d expect from a Hilton. Staff were semi-courteous. Price was way too high for the room and amenities. Breakfast was way too expensive. Will seek out a different hotel next time we visit.
Toilet wouldn’t flush properly. After check-in was sent up with a key that didn’t work. Check in took 10 minutes. $20 breakfast buffet was mediocre. Priced at twice what it should be. Won’t be coming back. Staff, without exception, was not on the ball. They all seemed half asleep.
Very quick access to the airport
I like hot water. The shower water was luke warm at best.
Property and room was not consistently maintained or upgraded. Top it off with both elevators out of service.
Our car and 10 others were broken into and our items were stolen. We have also missed our flight to our holiday vacation. I do not recomend anyone stay at this Hilton. Dec 22nd 2021
Location was convenient to restaurant, driving in and out of highway. Hotel is old and dated.
Located in Executive Park, DoubleTree by Hilton South Charlotte Tyvola is within a 10-minute drive of popular attractions such as Billy Graham Library and SouthPark Mall. This 181-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 11 AM.
32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.
At DoubleTree by Hilton South Charlotte Tyvola, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a business center.
We had zero water pressure, and we were told we just needed to be more patient. Front desk and restaurant staff were extremely rude and seemed bothered by us interrupting their personal lives to check in, and to order food and drinks. Elevators were absolutely filthy. Don’t be fooled by the brand name or the location. It’s an absolute dump
We stayed for five nights at we did not get our room clean at all during our stay. I asked for housekeeping daily and nightly, and they never came. We had to ask for new towels daily! The room was not clean, stains on walls n carpet n left over hair balls dirty, and the furniture was outdated n worn. There was no furniture pillows or chairs to sit down properly and it was a suite.
Dear James,Thank you for being our guest and for taking the time to share your experience. We are incredibly sorry to hear about the issues you had during your stay. The items you have mentioned are not up to our normal high standards and will be addressed with diligence. We certainly hope we get a second chance to show you how comfortable, clean, and relaxing our property truly is.Hospitably Yours,Christina GandhiGeneral Manager
Good
We are thrilled to see that you had a good experience. However, we would love to know how we could've made it a great one. Thank you for giving us the chance to serve you. We look forward to delivering a more fantastic stay on your next trip to DoubleTree by Hilton South Charlotte Tyvola. Hospitably Yours,Christina GandhiGeneral Manager
This was the worst hotel I’ve have stayed in for a long time. Website says 24 hr shuttle to Charlotte Airport but on off hours virtually nonexistent. Front desk is no help with information about when shuttle might be available. Several calls to hotel prior to arrival were reassuring but on-site the desk person couldn’t give any info. AC very LOUD! Elevator not working. Restaurant is bar food and buffet breakfast for a fee. Hotel shabby and out dated. Will NEVER book again. Orbitz shouldn’t offer this booking.
Dear Linda,We're grateful to have had the opportunity to host you as our guest. We see we fell short of your expectations and understand your frustration with our shuttle service. Please accept our apologies for the inconvenience, and we'll strive to improve in each of the areas you mentioned. We wish you safe travels on the road ahead. Hospitably Yours,Christina GandhiGeneral Manager
Unclear if the shuttle is predictably available 24hrs a day. Restaurant is closed. Maybe some bar food?
Dear Linda,Thank you for your recent stay with us. We are glad that you found your accommodations. We see we fell short of providing food and that the restaurant was closed. Although this is not typical, the property is currently being refreshed to improve all of our guests' experiences. We are thankful for your feedback and hope we see you on your next visit to Charlotte!Hospitably Yours,Christina GandhiGeneral Manager
The person at the front desk could not find a second room reservation for my daughter. When we asked her to just give us a second room she lied and said the hotel was oversold. I went on line and was able to find plenty of available rooms. When i raised the issue with the manager she said the hotel was oversold as well. The parking lot is pretty empty. I found their behavior insulting and unacceptable.
Dear Javier,We're grateful to you for sharing your feedback, although we're truly disheartened to learn about your experience. We'll be sure to discuss these concerns with our team, but we'd also encourage you to reach out to us offline if you'd like. We'd certainly appreciate the opportunity to obtain more details from you and make things right. Thank you! Kind regards, and safe travels. Hospitably Yours,Christina GandhiGeneral Manager
The entire staff was amiable. Beautiful hotel. Will stay again when traveling for business.
Dear Ivette,Thank you so much for the kind words regarding our amazing team members, and we're thrilled you had a good time overall. Please come back and join us again at some point soon. Hospitably Yours,DoubleTree by Hilton Charlotte Tyvola Team
House keeping staff banging on doors with do not disturb before 8AM on a Sunday is not acceptable.
Dear David,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and service as well as for any issues with the water pressure. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations. Hospitably Yours,Christina GandhiGeneral Manager