Lobby amenities
Check-in went so smoothly, the breakfast was good and check out was a breeze!
Waited half an hour to check in. Bathroom had peeling paint, unfinished plaster patches, rust and mold. Bedroom had not been cleaned (dusty) and had wastebasket had not been emptied. Hallways had carpet coming up from floor. Checked out immediately and found other accommodations.
The room set up was weird. There was a sealed glass door into the main lobby from the room that did have black out curtains on but was so loud because of people in the lobby. All the guests were on the same floor which made it very loud especially at night when sleep was needed. The staff were very kind and helpful. Facility was clean but could use minor updates.
Wyndham Garden Conference Center Champaign/Urbana places you within 2 miles (3 km) of popular sights like Champaign County Fairgrounds and University of Illinois at Urbana-Champaign. This 3-star hotel has 198 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a gym.
Quench your thirst with a drink at the bar/lounge.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. IPod docks, coffee makers, and free local calls are also standard. Housekeeping is available once per stay.
Guests of Wyndham Garden Conference Center Champaign/Urbana enjoy a gym, free WiFi in public areas, and a conference center. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-out, a ballroom, and a TV in a common area.
Lobby amenities
Check-in went so smoothly, the breakfast was good and check out was a breeze!
Thank you for joining us here at the Radisson Hotel
Waited half an hour to check in. Bathroom had peeling paint, unfinished plaster patches, rust and mold. Bedroom had not been cleaned (dusty) and had wastebasket had not been emptied. Hallways had carpet coming up from floor. Checked out immediately and found other accommodations.
On behalf of our entire staff at Radisson Hotel & Conference Center Champaign-Urbana - CUIL we apologize for the concerns you shared about your experience at this hotel and the team members. Thank you so much for sharing your candid review of our hotel, it has been so tough, this past year. Last year, we were honored to take over the Brand Radisson; we officially became a Radisson in December of 2019, during this process we were in the middle of a full hotel conversion/Renovation. Everything was going great and then the unexpected Pandemic hit. Not only did the Pandemic hold us back from our renovation, but the Materials, essential everyday items we use at the hotel, became essential to everyone. Our vendors were shut down, and everyone was trying to figure out the new way of not only trying to operate a business, but to try and finish our renovation. It’s still a process. However, there is nothing that cannot be done if you have a team full of willing members to make it happen. That's when we step up. We are doing the best we can with what we have, and especially with the guest who are willing to stay with us, during our pause of renovation, we appreciate them the most! Thank you so much for your honest review, and I hope that we can have you come back and stay with us when we are estimated to fully be renovated (crossing fingers nothing else happens) so you can truly experience the team and their true passion. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations should you choose to give us another try.
Thank you for your review. We see you rated our property 1 out of 5. Unfortunately we are unable to address any concerns or problems due to just having a rating and no comments or addressed concerns. Please feel free to call the hotel and speak with a manager to address any concerns. We do thank you for choosing our hotel while your visit in town and wish you to stay safe and healthy. Again, Thank you for your candid rating
The room set up was weird. There was a sealed glass door into the main lobby from the room that did have black out curtains on but was so loud because of people in the lobby. All the guests were on the same floor which made it very loud especially at night when sleep was needed. The staff were very kind and helpful. Facility was clean but could use minor updates.
Thank you so much for the candid review on our hotel. From your review, we were unable to determine what room was being reviewed due to being anonymous, however we will make the additional effort of checking all of our rooms to make sure the rooms are set up according to our brand and the COVID precautions as well. With the pandemic in play, we had to make many adjustments in our guest rooms and public areas to support the opening of our business as well as keeping areas/Floors closed or off limits to comply with our staffing needs as well. We do hope you will give us a chance to stay with us again and we will make sure to get it right next time. You can always count on our guest service team to help you with requests in regards to room placement and any other questions you may have the next time around. We thank you again for your review on our property, this will help us grow more as each review is being submitted. Please be safe and stay healthy.
Thank you, Ryan, for you wonderful rating. We appreciate it.