Rude staff, not attention to your needs at all , AC was not working propertly , complaints were not resolved , mini bar was empty , the hotel is abandoned by management do not go!!!!
Grand Memories Santa Maria - All Inclusive places you within a 10-minute drive of Playa Las Gaviotas and Cayo Santa Maria Dolphinarium. This 3.5-star property has 342 guestrooms and offers an outdoor pool, free self parking, and a free children's club.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. There are multiple options for onsite dining with 5 restaurants, including BUFFET RESTAURANT, which specializes in international cuisine. At the end of the day, the bar/lounge is a great place to grab a drink.
All of Grand Memories Santa Maria - All Inclusive's 342 air-conditioned rooms provide balconies or patios, minibars, and coffee makers. TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards. Limited housekeeping is available.
At Grand Memories Santa Maria - All Inclusive, guests enjoy an outdoor pool, a children's pool, and an outdoor tennis court. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include WiFi in public areas, a free kid's club, and a terrace.
Rude staff, not attention to your needs at all , AC was not working propertly , complaints were not resolved , mini bar was empty , the hotel is abandoned by management do not go!!!!
Dear guest, We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us.