Santa Cruz Cartagena

4.0 star property

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Photo gallery for Santa Cruz Cartagena

Balcony
In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Reception
Interior
Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

Standard Room

  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Standard Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Triple Room

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Quadruple Room

  • 474 sq ft
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

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About the neighborhood

Cartagena

Located in Cartagena Walled City, Santa Cruz Cartagena is within a 5-minute walk of Clock Tower and within 15 minutes of other popular attractions like Cartagena de Indias Convention Center. This 4-star guesthouse has 15 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Clock Tower - 3 min walk - 0.2 miles
  • Walls of Cartagena - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 6 min walk - 0.4 miles
  • Bolivar Square - 6 min walk - 0.4 miles
  • Plaza Santo Domingo - 6 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬1 min walk
  • ‪Mistura - ‬3 min walk
  • ‪Townhouse Rooftop - ‬2 min walk

About this property

Santa Cruz Cartagena

Santa Cruz Cartagena offers express check-in, express check-out, and a terrace. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for COP 60000 per vehicle. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include laundry facilities, a porter/bellhop, and barbecue grills.
Guests can expect free WiFi and 20-inch TVs with cable channels. In-room massages are available, and other amenities include free local calls and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • Free manager's reception

Family friendly

  • Babysitting
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 90000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 60000 per vehicle
  • Late check-out fee: COP 90000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3 PM—-12:30 AM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel Santa Cruz Cartagena
Santa Cruz Cartagena
Hotel Santa Cruz Cartagena
Santa Cruz Cartagena Cartagena
Santa Cruz Cartagena Guesthouse
Santa Cruz Cartagena Guesthouse Cartagena

Frequently asked questions

Are free cancellation options available at Santa Cruz Cartagena?

Santa Cruz Cartagena provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What can I see near Santa Cruz Cartagena?

This guesthouse is situated in Cartagena Walled City, just steps from Clock Tower and Fernandez Madrid Park, and within a short walk of Plaza Santo Domingo. You'll also find Bocagrande Beach and Port of Cartagena within a short drive.

Is there parking available at Santa Cruz Cartagena?

Yes, self parking is offered for free at the guesthouse.

Does Santa Cruz Cartagena include a casino on the premises?

No, Santa Cruz Cartagena doesn't have a casino.

Will I find an indoor pool at Santa Cruz Cartagena?

No, there is no indoor pool at this guesthouse.

Is Santa Cruz Cartagena good for couples?

Couples staying at this guesthouse will appreciate amenities like in-room massages and turndown service as well as a bar/lounge.

Does Santa Cruz Cartagena have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does Santa Cruz Cartagena have a restaurant with a breakfast menu?

Yes, Santa Cruz Cartagena serves free English breakfast each morning from its cafe.

Does Santa Cruz Cartagena have connecting rooms available?

No, this guesthouse doesn't feature connecting guestrooms.

What is the closest airport to Santa Cruz Cartagena?

The closest major airport to Santa Cruz Cartagena is Rafael Nunez Intl. Airport (CTG), which is 4.1 mi away (17 minutes by car).

Are there rooms with balconies at Santa Cruz Cartagena?

Yes, some accommodations at Santa Cruz Cartagena offer a balcony and may feature courtyard views.

Santa Cruz Cartagena Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 103 reviews
Rating 8 - Good. 38 out of 103 reviews
Rating 6 - Okay. 28 out of 103 reviews
Rating 4 - Poor. 12 out of 103 reviews
Rating 2 - Terrible. 8 out of 103 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Isabel

Liked: Staff & service
Good location. Basic services.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town.
Stayed 5 nights in Jan 2020
Verified

6/10 Okay

DIANA CAROLINA

Liked: Staff & service

Atención buena pero limpieza a mejorar.

La atención del personal es buena, son amables y respetuosos. La limpieza creo debe mejorarse, si embargo, por el precio qué más se puede esperar?.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Visa

Liked: Cleanliness, staff & service
Disliked: Room comfort

Desconfortavel

O hotel tem problema com o escoamento de água do chuveiro, o chuveiro sai com pouca pressao e agua quente é ruim. Nao ha geladeira no quarto, nem mesmo janelas, o que é um pouco comum nos hoteis da parte velha da cidade. O café da manhã tem opções razoáveis, entretanto o ambiente onde ele se realiza é horrivel, nao há sombra nem ventiladores. O quarto é minusculo, ha pouco espaço para se colocar as malas.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
It is a small room, the lights does not work correctly, but it is OK to know the city
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer.
Stayed 3 nights in Jun 2019
Verified

4/10 Poor

INGRID

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomendaría.

Muy mala experiencia. A la entrada hay un cartel que indica que "no se hace servicio por horas" así que se puede inferir el resto... Las fotos que se muestran no dan tan mala impresión pero sí que es un sitio al que le falta mantenimiento y buen gusto; tambien habría que aclarar que para acceder al espacio donde se desayuna hay que subir unas incomodas escaleras tipo marinero. Fuimos 3 amigas y teníamos 2 habitaciones reservadas por 10 noches pero al llegar y ver lo terrible de lo que nos ofrecían pasamos la primera noche en una sola habitación pues la segunda no tenía niguna ventilación y la humedad y el olor eran desagradables. En la noche se escucha considerablemente el ruido de la calle. Afortundamente no habíamos hecho el pago online y en el hotel sólo pagamos por la primera noche (obvio nos cobraron las 2 habitaciones) y al día siguiente salimos volando. No lo recomendaría de ninguna manera.
Stayed 8 nights in Mar 2019
Verified

2/10 Terrible

Romina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unclean.

Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicacion

Buena ubicacion
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

nicole

impeccable
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

FABIANE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Qaundo uma hospedagem se torna uma decepção

Procuramos em diversos sites sobre o Hotel Santa Cruz e tivemos um retorno positivo dos comentários,porém não contávamos com o fato de sermos roubadas em nosso próprio quarto.O caso ocorreu quando nos ausentamos para fazermos o passeio até a Isla del Rosário no dia 09/11.Na confiança em que nosso dinheiro estaria seguro no cofre,tivemos a segurança em deixa-lo,pois acreditávamos que estaria seguro. Porém a história teve uma decepção tremenda,não pelo fato da perda financeira, mas o fato de termos sido violadas em nosso próprio quarto.Respiramos e decidimos não comunicar o Hotel para que não houvesse ainda mais desgastes.Nos dias 11/11 a 14/11 nos ausentamos novamente para nos hospedarmos na Isla Tintipán.Como o passeio é realizado através de uma lancha,ñ seria possível levarmos nossas malas grandes,então deixamos no hotel.Com o ocorrido preferimos deixar todos os pertences dentro das malas e colocamos cadeado,assim teríamos mais segurança.Porém como não fizemos nenhuma queixa ao Hotel,a pessoal se sentiu na confiança de tentar roubar novamente.Ao chegarmos da Ilha,notei que o cadeado da minha mala ñ estava no lugar onde eu havia deixado,pois o havia colocado na ponta da fechadura e ao chegar estava no meio.Graças a Deus não tiveram interesse em roubar minhas roupas e sapatos.Gostaria de alertar as pessoas que pensam em se hospedar no Hotel Santa Cruz para que procurem outro lugar.Um hotel que você não pode deixar seus pertences em segurança não deveria receber hospedes.
Stayed 8 nights in Nov 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint little place

Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus!
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Daniel

Liked: Cleanliness

One night

Not bad for one night, small room, bathroom so so.
Stayed 1 night in Jul 2018
Verified

8/10 Good

MAITE

Liked: Cleanliness, staff & service, property conditions & facilities

Bom custo x beneficio

O hotel fica dentro da cidade Amurallada, então perto de todas as atrações turísticas do centro histórico. Havia lido antes sobre o café da manhã e fui não esperando muita coisa, mas me surpreendi. Você escolhe entre as opções do cardápio (você só pode escolher uma opção de prato) com opções de bebidas quentes e geladas. Tinham omeletes, mas em todos os dias optei pelo misto quente (que vem no prato 2 por pessoa) e suco. No primeiro dia ainda me ofereceram mamão picado pra finalizar. O que deixa um pouco a desejar é a localização do café da manhã que fica tipo na “laje” do hotel, com pouca sombra. Voce toma o café da manhã com sol e muito calor. Quando chove eu não sei como eles fazem. O chuveiro não esquentou, apesar de fazer muito calor na cidade, o quarto fica com o ar condicionado ligado 24h, então acho que o chuveiro poderia esquentar mais. A cama não tem o conforto que normalmente temos em casa, mas para os poucos dias que fiquei (3) estava ótima. Quando reservei as diárias havia entendido que tinha transfer gratuito para o aeroporto, mas na impressão da reserva li as letras pequenas e vi que havim taxas para obter esse benefício. No hotel eles não me ofereceram transfer, e eu também não pedi, pois na porta do hotel passam vários táxis a todo o momento. Quando encerra a sua diária e você precisa fazer tempo para ir para o Porto ou aeroporto, por exemplo, é possível deixar as malas na recepção enquanto você almoça ou da mais um passeio pelas ruas do centro histórico.
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms.
Stayed 3 nights in May 2018
Verified

2/10 Terrible

Sam

Disliked: Cleanliness, property conditions & facilities, room comfort

Expedia false advertising, request hotel cost back

Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups
Stayed 7 nights in Apr 2018
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort

To busy

Too busy . Lots of car traffic noisy the staff at the hotel was very nice and accommodating if you like busy and a lot of noise this is the hotel for you.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
No windows. A bit boxy. No hot water. No bad overall. Great location. Nsnsndndndkkdksksjsnsndbxbsbajqkkabsnsnsndndnsnnsnsnd
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

judith

Liked: Cleanliness, staff & service

Great location in walled city of Cartegena

Our room the first two nights was dreadful, extremely small and we had no hot water. However when we requested a bigger room this was quite nic and the water very hot! So make sure you ask to change rooms!
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

CLAUDIA PATRICIA

Esta ubicado en un buen lugar. A las habitaciones grandes le hace falta un poco de mantenimiento. El desayuno no es muy bueno falta variar un poco.
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

Very centric. A 2 stars hotel. But deserves a 3.5

Very small room. Nice breakfast. Walking distance from a beach
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service

Ótimo custo/benefício.

O hotel e simples, mas limpo. O café da manhã tb simples, sendo ovos mexidos com torradas ou cereais e uma bebida quente (café, café com leite ou chocolate). O melhor do hotel e sua localização. Próximo de tudo. O pessoal tb é bastante atencioso.
Stayed 7 nights in Nov 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

En general buena estadia

Buena estadía. Cuenta con wi fi gratis y desayuno. Las camas y los baños un poco viejos, pero en buen estado. La ubicación del hotel es muy buena. Cerca a todo. Además todos fueron muy amables.
Stayed 1 night in Nov 2017