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Centerstone Inn & Suites

2.0 out of 5.0

Recent guest reviews

I have had varied experiences at hotels, from good to bad. This was the worst hotel stay i have ever had!A group of friends stayed at this place and most had a horrible experience. I stayed four nights, and my room was partially serviced one time! The bedspread was pulled up and some towels left, and that was it!!! The maid, yes one, couldn't keep up and her and the on site manager were arguing. The morning I was to leave, there was a handwritten note left under my door saying my money would be refunded. I waited a week and when it was not credited to my credit card i called. He offered a return of one night. That is not what the note said! He told me to contest the charge. I have. I would warn everybody to stay at the other hotel in Carlyle and avoid this place!!!

Honestly I've stayed at several hotels including a recent stay at the RIU Montego Bay which is supposedly a four star hotel. This hotel was clean and comfortable. There aren't alot of frills or elevator music which I am fine without. However, the sheets and floors and restroom were clean, the air conditioning was excellent, customer service was awesome and I felt like I could actually relax. If you are looking for a place to stay for the day or weekend while visiting the Lake or Carlyle then this is the place. It is simply a hotel with clean, comfortable rooms with a pool and free breakfast. Probably one of the best that you will find in the area. My experience was walking in on a Saturday requesting a last minute check-in. Not only was the front desk agent friendly enough to let me use the internet in order to make an attempt to book through trip advisor, but when the website wasn't participating the agent went ahead and provided a discount because it was already later in the day and they did not have a full house. Almost immediately the agent offered extra towels for swimming and after my questioning the quality of the rooms the advised that the rooms were of good quality and that if I experienced any issues that they would be resolved immediately. I will place the experience at this hotel above most in it's class. BTW, there is a restaurant next door to the hotel that has a pretty good menu. Enjoy your time at the lake!!!

While traveling for business, I decided to stay at this location due to the fact that the only other hotel in the area was booked. I would have been better off sleeping in my car because the person that checked me in(I think he was the owner), was rude and lacked any semblance of good customer service!! The beds were uncomfortable, the room dated and in need of "deep cleaning" and they offer no amenities, so forget about it! My suggestion to anyone even considering staying at this motel... DON'T DO IT TO YOURSELF, spend a couple extra dollars and book a room at the only other hotel in the area!!

If you are looking for luxury, this is not the hotel for you, but if you are looking for a clean hotel at reasonable prices, this will do. My main concern when traveling is if a hotel is clean and this one fit the bill. Though there were some issues, I would not hesitate to stay here again if I were going to be in the area. We spent 3 nights here. The beds were not all that comfortable, I felt it was a little to saggy, my husband felt it was a little too firm. The linens were nothing special but they were clean and soft, not scratchy. The blankets were old and could stand to be replaced but they were ok. The room had a small fridge and microwave with a coffee pot. You could use either the coffee pot or the mircrowave, but not both, as you had to unplug one to plug in the other. A minor annoyance for one night, a PITA for 3 nights. A power strip here would solve the problem, but there are probably regulations against that. The other issue I had concerned housekeeping. We reserved the room for 3, it slept 4 and they had the room set up for 2. They left the coffee pot dirty every day and forgot to put a liner into the garbage can. Minor annoyances. I had to get my key replaced every day after check out, it seems its expired at noon. The breakfast definitely needs improving. They had apples out that I wouldn't want to fee to a horse, they were old and shriveled. THe coffee pots were empty more than they were full and they didnt always put out the yogurt. Just toast, cereal, waffles and yogurt were what was offered, besides the dead fruit. The pool was ok, not large, but it was clean. It is in the sun in the morning and shaded in the afternoon. The wifi was free and worked fine.

It was a nice stay. Clean. Pleasant. Price was right for what you get. Staff helpful when we ordered 14 pizzas for the baseball players. Would like to see seating outside because the summer nights were nice, and had to make our own seating areas. Breakfast is for the "in a hurry" crowd.

Checking in was a crazy process. The rate on their system was not the rate I had confirmation for. Over time, the rate has steadily increased. The rate seems too high for the market and area. Be sure to request a refrigerator if you'd like one in your room. Overall, it wasn't a badstay.

This property probably used to be a branded motel...maybe an old Super 8. Regardless, it was over-priced, however, not a lot of options in the area.The bed was hard as a rock and the "pillows" were horrible.Room was average and clean.

Overall it doesn't add up well. I give the staff a mixed review. One lady at the front desk was helpful and friendly and so was one of the maid crew. However one of the men at the front desk was unfriendly. I told him the internet wifi was dropping connections and he clearly didn't hear what I was trying to tell him. He kept telling me how to sign in. My problem was that the connection dropped repeatedly - probably 50 or more times over two days. I was in a room towards the end so I suspect the signal faded out. Another desk attendant tried real hard when my cable TV didn't work and he finally discovered that the cable box (I never stayed at a chain hotel with cable boxes) was behind the dresser and unplugged. Breakfast was bare minimum. No fridge or microwave. There was a hair dryer. There was piled up trash outside the side entrance and an overflowing trash can that I had to point out before it got cleaned up the second day. My bed was extremely noisy when getting in or out. It was neither uncomfortable nor especially comfortable. The heat worked. The toilet had a broken handle that only sort of worked but if not left in the right position the toilet flushed itself repeatedly. The area the hotel is located is by the farm field and it gets very windy outside. Location not bad to Mickey D's and Walmart and off main road into town. But if you haven't been there it might be hard to figure out where to turn to get there if it is dark, especially coming from the South Take the turn at the light toward Walmart..

I must say that the hotel is still as clean as usual which is a big plus. Although, I thought it would have been upgraded with the new owners. They desperately need new towels and pillows. We were disappointed as we thought it would have been nicer. The owners are friendly but not the same as the last owners. The other hotel is about the same and I would suggest that they invest in upgrades to make it a nicer hotel. Breakfast is minimal and not great unless you want a waffle or cinnimon bun or yogurt. Since I feel this is the cleanest hotel in town I would stay there again but not looking forward to it.

We got to the hotel to discover the 2 ladies at the front desk couldn't find our reservation. We booked online. We were told "next time book directly with us, its cheaper". No, I called before booking and was told the exact same rate which was high for off season. Pool was drained, beds suck, rooms were not clean at all. Very disappointed. Spend a few extra dollars and go down the road. We left at 6 a.m.

1371 William Rd Carlyle IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Centerstone Inn & Suites is located within a mile (2 km) of Governors Run Golf Course and West Access Marina. This 41-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Carlyle, it's also near Carlyle Lake and Clinton County Fairgrounds.


Free continental breakfast is included with your stay.


Centerstone Inn & Suites's 41 air-conditioned rooms provide coffee makers and free local calls. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries.

Property features

At Centerstone Inn & Suites, guests have access to an outdoor pool, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 54 reviews