Best Western Pontypool Metro Hotel

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

A hotel room with a bed, a nightstand, a lamp, and a chair.
Garden
A spacious lobby with a large window offering a view of the outdoors, a reception desk, and seating arrangements.
A café with wooden furniture, a coffee machine, and a menu board.
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪12 min walk‬
  • Place, Shell Grotto
    ‪7 min drive‬
  • Place, Principality Stadium
    ‪42 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪67 min drive‬

Room options

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Family Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard Double Room

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Pontypool

Located in Pontymoile within a short walk of Pontypool Park, Best Western Pontypool Metro Hotel is within a mile (2 km) of Shell Grotto. This 53-room, 3-star hotel has a bar/lounge along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Pontypool Park - 12 min walk - 0.7 miles
  • Shell Grotto - 7 min drive - 1.1 miles
  • Brecon Beacons National Park - 17 min drive - 13.8 miles
  • Cardiff Castle - 40 min drive - 24.1 miles
  • Principality Stadium - 42 min drive - 24.5 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Ashbridge Inn Table Table - ‬3 min drive
  • ‪KFC - ‬1 min walk
  • ‪The Unicom - ‬2 min drive

About this property

Best Western Pontypool Metro Hotel

At Best Western Pontypool Metro Hotel, guests have access to free WiFi in public areas, a computer station, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a porter/bellhop, a TV in a common area, and a garden.
Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are also standard.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

What's there to see close to Best Western Pontypool Metro Hotel?

This hotel is situated in Pontymoile within a short 14-minute walk of Pontypool Park. You'll also find Shell Grotto and Bowlplex Cwmbran within a short drive.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on Jul 26, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Pontypool Metro Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station, wheelchair-accessible parking, and RV/bus/truck parking are also available.

Does Best Western Pontypool Metro Hotel have a casino?

No, Best Western Pontypool Metro Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Pontypool Metro Hotel?

No, there is no indoor pool at this hotel.

Is Best Western Pontypool Metro Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a bar/lounge and a coffee shop/cafe plus some guestrooms include free WiFi.

Does Best Western Pontypool Metro Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Pontypool Metro Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Pontypool Metro Hotel serves continental breakfast for a surcharge each morning at Starbucks.

Will Best Western Pontypool Metro Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Pontypool Metro Hotel though service animals are welcome.

Does Best Western Pontypool Metro Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Pontypool Metro Hotel?

The closest major airport to Best Western Pontypool Metro Hotel is Cardiff International Airport (CWL), which is about 24.5 mi away. Another top airport is Bristol International Airport (BRS), which is around 25.2 mi away.

Are there rooms with balconies at Best Western Pontypool Metro Hotel?

No, there aren't any guestrooms at Best Western Pontypool Metro Hotel that offer a balcony.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1003 reviews
Rating 8 - Good. 345 out of 1003 reviews
Rating 6 - Okay. 79 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lienite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure car park, clean rooms. Friendly stuff and lot of places to eat near by.
Stayed 1 night in Apr 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good parking good to
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited things to do near hotel good for commuting
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Dec 2025
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected , room clean facilities good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay, bed was so comfortable, room was spotless. Staff friendly and nice to have a bar, after 5 hours driving. Breakfast was lovely full English buffet and plenty of cereal, pastries, yogurt etc. would definitely stay again
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
Lady at the desk was very polite and informative and I was actually surprised how nice the room was for the price. Would definitely book again
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities
This is a nice, small modern hotel with easy access to major roads and plenty of parking.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, great shower, comfortable bed, lots of parking
Stayed 1 night in Oct 2025
Verified

8/10 Good

Margot

Liked: Cleanliness, staff & service
Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Malikha

Liked: Staff & service
Disliked: Cleanliness
The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and comfortable
Stayed 1 night in Sep 2025
Verified

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard hotel reasonable price
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with bar and in nice area to visit places
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park clean rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

mark andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.stayed a number of times
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ethan

Really lovely Hotel stay!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Friendly and courteous Staff, Room was Clean and well maintained. We stayed for Two Nights but the Maid didn't Service the Room after the first Night which was disappointing but it didn't spoil Our Experience on the whole.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ansar

Liked: Cleanliness, amenities, property conditions & facilities
Professional staff, brilliant service. Thank you
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendly and helpful
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was very accessible and there were always plenty of spaces available.
Stayed 3 nights in Oct 2025