Americas Best Value Inn West Frankfort

when going into the hallway to our room there was stuff splashed on the wall, carpet dirty and stained. in our room the same carpet was stained and soaked near the ac unit. our bedding cover was dirty and stained. the screen on the window had holes, the lamp shade was messed up, the back of the tv was hanging off & ironing board cover was yellowed and ripped. the towels provided didn't look clean & I felt very uneasy about using them!! the outside looked ok but the inside was another story. they also said free breakfast but it was more like eating from a vending machine. I have pictures but cannot upload them right now. I booked through orbitz and I will be calling them also.

By m, from chicago on Aug 10, 2016

Nice big room, a little oldish style. But rooms are clean, beds comfortable.

By Ivana K. on May 26, 2015

Was nothing like the room photos; very dark and dreary; smelled old

By Love Lights Mom on Jun 8, 2011

After my first day of driving for 12 hours on my road trip it was a welcomed site. [...] Bed comfy, shower felt great, room had an odor but nothing offensive, just musky. Air conditioning worked great. Woke up and breakfast was very easily accessible and was surprised at the diversity for a continental breakfast, from cereal to bagels to English Muffins. Toaster and cream cheese provided. Orange juice and milk. Very good. Thank you for a very relaxing and restful stay.

By Anonymous on May 8, 2011

My husband was moving his 74 yr old father to Texas. The travel became too much for the elderly man and my husband needed to stop.I Used internet to set up room reservation at the last minute; it was 10:30pm when he called and I was able to get his reservation made and confirmed when he pulled into the hotel at 11:00pm. The staff was great..my husband (untrusting of everone) was not comfortable leaving the truck and u-haul in a back lot, fearful of thieves, he was going to sleep in the Truck! The manager allowed him to park in an area that had great lighting and was visual to staff. My husband was very pleased and was able to sleep comfortably. The price was great..my (untrusting) husband was sceptical of the on line price quote; but was quite pleased that the cost was less than the original quote because his father was able to get a "Senior Rate". We will recommend this hotel to everyone, and stay at the hotel chain for all future travels. Thank you so much for helping out my family.

By Monika - family coordinator on Aug 17, 2010

Stained carpet and bad location.

By Anonymous on Aug 14, 2010

Went to Carbondale for a graduation. This was the closest nice motel available, and the price was right. We arrived at 11 AM (we knew we were early)and took care of the reservation. The room was not ready, but that was no problem. The only thing that bothered us was, the mini fridge was not plugged in and ready when we arrived later that evening after the ceremony. We had a cooler of refrigerator items so it took a while for the fridge to get cold. Next time I will try and remember and ask for that.

By Anonymous on May 17, 2010

OK place to stay for the price. Relatively clean, no noise, breakfast is minimal.

By Anonymous on Sep 16, 2009

We stayed here on our road-trip to take our son to Southern Illinois University. It was about the closest we could get to Carbondale. The regular rate was pricy for a small town motel, I would never have stayed there without the online rate.

By jekinder on Aug 22, 2009

Helped out with room location

By Anonymous on Mar 15, 2008