The bathroom door was broken and would not shut properly, the bathroom faucet was also not fixed properly. The carpet was dirty and should definitely not be walked on without slippers. Very limited breakfast options with only a few items to choose from. The staff were friendly and helpful so I appreciated that.
Property needs thorough cleaning. Carpeting is so staned (icluding room) that you do not want to step on it barefootet. This hotel should not have Radisson name.
Property was visibly dirty such as the elevator and room. My room had a heavy smoke smell despite the fact it was smoke free and my bed linen were visibly soiled. Staff were professional and courteous at all times throughout my stay.
I hate saying anything negative but I was grossed out by my room at this Country Inn. The carpets were so stained and dirty, the paint was peeling from the bathroom ceiling, and the outlets didn’t even hold a plug in them because they were so loose. I was in the room closest to the lobby and could hear every word everyone said through the door so I slept with the tv on and phone playing a video all night.
All of the staff were fantastic!
While this is a basic hotel with not a whole lot of luxuries, it met our need for the weekend we were in town to see a game at FedEx Field. The staff were exceptionally friendly and helpful--this really made our visit special. The rooms were clean. There are not a whole lot of places to take walks in the surrouding area of the hotel, and the fitness center is very limited in options, but this didn't detract too much from our stay as we spent quite a bit of time in Washington DC anyway.
The customer service is great.
Really nice hotel! Staff was great, no complaints.
This is a great, clean hotel in the DMV.
Overall simple property clean rooms. Construction outside loud. Breakfast was white bread and tough bagels. Nothing else. After asking someone went in back to get a yogurt.
It was in a convenient location for travel and shopping. It was a bit noisy in the mornings because of all that plus construction in the atea.
Breakfast needs to be a lot better my kids never eat it when we come
Someone shattered a glass in my room prior to my visit. It wasn’t vacuumed. I sliced my foot open going to the bathroom in the middle of the night.
Located 2 mi (3.2 km) from FedEx Field, Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD is within a 10-minute drive of other popular attractions like Six Flags America. This 69-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay. The onsite restaurant is perfect for a quick bite to eat.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Refrigerators, microwaves, and coffee makers are other standard amenities.
Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD features a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
The bathroom door was broken and would not shut properly, the bathroom faucet was also not fixed properly. The carpet was dirty and should definitely not be walked on without slippers. Very limited breakfast options with only a few items to choose from. The staff were friendly and helpful so I appreciated that.
Property needs thorough cleaning. Carpeting is so staned (icluding room) that you do not want to step on it barefootet. This hotel should not have Radisson name.
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit
Property was visibly dirty such as the elevator and room. My room had a heavy smoke smell despite the fact it was smoke free and my bed linen were visibly soiled. Staff were professional and courteous at all times throughout my stay.
Thank you for your feedback, we care about our guest and your experience you had while you stayed at the hotel.We will meet with our staff and make sure this is not going to happen again.Looking forward to having you back in the future.
Thank you for leaving a review, we are looking forward to see you again in the near future. Best Regards,Mjones
I hate saying anything negative but I was grossed out by my room at this Country Inn. The carpets were so stained and dirty, the paint was peeling from the bathroom ceiling, and the outlets didn’t even hold a plug in them because they were so loose. I was in the room closest to the lobby and could hear every word everyone said through the door so I slept with the tv on and phone playing a video all night.
On Behalf of our staff, we apologize for the concerns you shared about your experience at Hotel. I will address cleanliness issues with our team, and assure you we are working diligently to ensure a similar situation does not occur again in the future. Looking forward to seeing you soon in the future Thanks, Management
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager
All of the staff were fantastic!
On Behalf of our staff, we apologize for the concerns you shared about your experience at this Hotel. I will address cleanliness and amenities issues with our team, and assure you we are working diligently to ensure a similar situation does not occur again in the future. Looking forward to seeing you soon in the future. Thanks, Management
While this is a basic hotel with not a whole lot of luxuries, it met our need for the weekend we were in town to see a game at FedEx Field. The staff were exceptionally friendly and helpful--this really made our visit special. The rooms were clean. There are not a whole lot of places to take walks in the surrouding area of the hotel, and the fitness center is very limited in options, but this didn't detract too much from our stay as we spent quite a bit of time in Washington DC anyway.
Dear Melanie, Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD - CHMD. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding staff. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below. Sincerely, Country Inn and Suites Management
The customer service is great.
thank you Erika. We really appreciate your feedback about customer service. Look forward to see you soon.
Really nice hotel! Staff was great, no complaints.
Dear Benjamin, We really appreciate your wonderful 5 stars feedback. Glad to hear about your recent stay experience at Country Inn and Suites Washington D.C East. We look forward to your next trip with us. Sincerely, Management
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit