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Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

3.0 out of 5.0

Recent guest reviews

We have stayed her twice now. It is strange with the mix of college and hotel especially in the part of the hotel with the breakfast room but it really is not a problem. We had a deluxe room overlooking the waterfont area where the red tourist bus leaves from.The room had a king size bed with very fresh bedding, and was comfortably larger than the standard room we had first time. There was a bath and shower, although with the water shortage, baths are not recommended. The breakfast buffet has a good selection. It suits us for our first few nights in South Africa, before we hit the road. For early arrivals the reception team do attempt to get you in earlier than the 1400 check-in time, which is greatly appreciated. The location could not be better for walking to the Waterfront and Green point.

Comfortable, clean and an awesome view of table mountain and the city ,& nearby suburbs lights. Very central on the N1 near Tygervalley. Staff very friendly and accommodating. The Tygervalley braaivleis(barbeque), a must have for lunch.

We styed here for the week-end in December, the hotel appears to be well managed and the staff very friendly and helpful. We only eat breakfast one morning and were quite happy with the food. The rooms we were allocated was a good size, the bed was comfortable and the shower was good.

Fantastic location and easy access to V&A. The rooms however are tiny, so probably not great for more than a night or two. Breakfast buffet was great. Wifi was good too. Probably more geared at a corporate traveler.

charme..well the ex prison is different but not. Some spectacular vciews to Table Mountain help overcome the squeese feeling if you on the inside rooms. The ones with the views are awsome. Walking distance to all what matters...

I have to place on record my thanks and appreciation to the staff of the hotel and restaurant as well. From the welcome to the cleanliness and freshness of the rooms, to the continuous smiles and greetings any time of day and night has to be commended. The Manager of the hotel as well as managers of the Stonebreakers restaurant were so helpful and kind, the food was delicious, chefs were on point! Special thanks to Eugene and Frediline who made our stay a memorable one. We will be back.

Unfortunately my lasting memory of this place is the minuscule rooms and bed. Room would be fine if it was a single person traveling for business but not a couple with luggage about to start a 2 week trip around South Africa. I still can’t get over how small the room was, if one of us had a suitcase open on the floor there was literally no other way around other than over the (tiny) bed. Staff also leave a lot to be desired. Our check in agent gave the impression she was “too good to be doing this job”. We are now in the 3rd accommodation of our trip and have experienced nothing but amazing warm and friendly people in other places. I cannot say the same about Protea Breakwater. The only reason this is getting 3 stars instead of two is because of the location which was convenient for the V&A waterfront. This was a 5-10 min walk from the hotel. Hopefully we will return to Cape Town again in the future however we will not be staying at this hotel. Had I known about the Radisson Red V&A Waterfront at the time of booking I would have chosen it instead.

We booked accommodation in Cape Town at two sister establishments: Protea Hotel Cape Town Waterfront Breakwater Lodge, and Protea Hotel Cape Town Victoria Junction. Unfortunately, these were both very unhappy experiences. Firstly, the booking at both establishments were messed up, despite the fact that I made it by phoning Marriot Australia, and was advised to book online. I made the booking, and stored the confirmation, but when I checked in to each establishment, I was charged a higher price than that originally quoted. I was told that the original quote was for one-person occupancy, so “someone” later “revised” the price… and I hadn’t “noticed” the change. At Breakwater Lodge, we also had the following problems: • the room was configured as a double instead of a twin, as booked and advised in advance, so it had to be re-arranged, after we checked in, late in the evening. • When I queried the amount we were charged, the receptionist asked me to “come downstairs” to sort it out, though it was late at night and we had just arrived on a late flight… • The shower was scalding hot – the mixer tap apparently did not mix cold water with the hot, at any position. • At breakfast, we were asked to pay on the spot at the restaurant - we couldn’t book it to the room – hardly the way to treat any booked-in guest, let alone a Marriot Member…. After this horrible experience, and after emailing the establishment twice (the first email was ignored) I was advised by the Assistant Front Office Manager that “I will share your feedback with the team to ensure this was an isolated issue and corrected moving forward.” There was absolutely no attempt to make amends to us, simply a perfunctory “thanks and goodbye….” Some days later, when we arrived at Victoria Junction to check in at about 3pm, we were again quoted a higher price than that originally quoted. When I showed the reception a copy of the confirmation (on my phone) it took about an hour for him to enquire with “Marketing” about why the price was different. • We were also told that the room wasn’t ready, and wouldn’t be ready for us for another two hours. This was highly inconvenient, because we had been met by our private guide and wanted to shower etc and depart of a tour. • While we were in Reception discussing these issues, there were SEVERAL other customers suffering the same delays, including a bride who had arrived from London for her wedding and who had been kept waiting in the Reception for three hours. • We booked alternative accommodation, and were advised by Reception that we would be charged a no-show penalty!!!! I had to insist on talking to the manager, for whom I had to wait a further 30 minutes…. Before he agreed to waive any cancellation fees.

Stayed one night at this hotel and found the family room to be pleasant with four single beds. The bathroom is shared between the two rooms in the suite. Nice for parents or grand parents traveling with children. The check in and out process was very slow ... be prepared to use multiple credit cards as authorization for non ZA residents is a challenge. Multiple authorizations showing approved on credit card site would not print at hotel. This is not unique to this establishment.

The location is simply perfect, you can walk to the waterfront in just a single minute. Flair´s nice and the staff are outstanding. Helpful and friendly, they accommodated every of our wishes; what more could you ask for?

Portswood Road, V&A Waterfront Cape Town Western Cape

Hotel highlights

  • Walking distance to Cape Town Stadium and Two Oceans Aquarium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge places you next to Two Oceans Aquarium and a short stroll from other popular sights like Cape Town Stadium. This 191-room, 3-star hotel has a full-service spa along with free in-room WiFi and a fitness center. Located in central Cape Town, the hotel is also near Cape Town International Convention Centre and Greenmarket Square.


Dining

This hotel is home to a buffet restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All of Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge's 191 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 22-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests staying at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you drive, self parking is ZAR 25 per day, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 380.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 18 meeting rooms, a conference center, and a 24-hour business center.

Room options

Family Room

Full 2 | Sleeps 4

Standard Room

Full 1 | Twin 2 | Sleeps 2

Studio, 1 Twin Bed

Twin 1 | Sleeps 1

Business Suite, 1 Double Bed with Sofa bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1067 reviews