Hollow on the Square4.0 out of 5.0
Recent guest reviews
Stayed in this hotel last November just got around to writing the review, when we check in we were told/advised not to go out for late at night but then the room they put us in was not part of the main hotel it was in an annex that you had to go outside around the main hotel then into a card controlled sliding door, at night there was no security in the annex so you felt less than safe. The breakfast in the morning was on a par with school food, and the staff did not smile or speak so not a good start to the day. The last strew is when l went to make a coffee in the room and there were noodles in the kettle gone mouldy some one had cooked them in there and house keeping did not bother to look or clean. The free parking outside the hotel was taken up by other people including staff so our hire car just had to be abandoned blocking some one in, so yes it has parking but do not expect to be able to use it. We were booked in for 3 days but after 1 nights stay we checked out, the staff on reception where OK but you got the impression they thought working there was a game rather than a job.
I stayed in room 108. It was large and clean. It felt as if I was the first person to stay in the room. The only downside was the continuous machinery hum from the kitchen which is directly below the room. Internet service was dodgy at the time but I was told they were 100% booked and many people were trying to get online at the same time.
The room was fantastic and the housekeeping staff very diligent and attentive to guest needs. Breakfast was generally ok but very greasy as most of the food was deepfried. The downside is that you get one wifi voucher which restricts you to one device only and half the time denies you connection saying you are already logged in even when you are not. The tv lost signal halfway through my stay and even after reporting it to reception, nothing was done.
We stayed over for 1 night on a Namakwaland coach tour. The hotel where clean, good service, nice rooms with now view. The buffet dinner was a disgrace, half the bus was sick that night after eating dinner. Drinks and water total overpriced. The breakfast the next morning was not suitable as the potatoes of the previous night where served again for breakfast - not acceptable. Don't wast your time of your money!
My yearly visit to this fine establishment. A definite must if you are a traveler who would like to be in the centre of the city. Great to get around. Lovely restaurant for both dinner and breakfast. Food of good quality. Room are beautifully appointed and very spacious.
In a world of many options, this is not one of them. I am in the hotel consulting business and my intention here is to be objective and fair. I landed in Cape Town for business and had been booked into Hollow on The Square on Mon 4th Sep 2017. The criteria for selection was simple: 4 star, wifi and close to my client. Their room rate of R1290/night is beginning to enter the premium range. But when you arrive, it's not that. It's an old property that's been re-tiled and repainted. Do not expect anything more. Nevertheless, for us business travelers, wifi and comfort matter more. Sadly the wifi was too weak to hold a video call with my client -so I used my data. And once my call was done, I realsied their TV set didn't work. And nothing of this was mentioned when they ask you to settle the bill up front. So requested the manager to check me out and get the funds returned to my card. He did and I felt safe with the refund slip in my hand. I called next door to see if they had a room with working wifi and TV -they did, and it was R850 a night! I went there and I thought I had solved my problems! But sadly I got a notification 2 days later that manager at the Hollow hotel, had now taken my transaction for deposit!!! And when we called with an intention of informing him this was a mistake, his reply was "he'd have to investigate" If only he'd investigate the state of his price, his wifi and his TV service. I didn't stay they night but they have my money... When will you correct this Mr Manager?
We stayed there for 2 nights and were very satisfied.The hotel is well situated for getting to Waterfront and for catching the "Hop on Hop off" tourist bus.The room was large and comfortable and the staff were very helpful, even taking us to the bus stop on our first day. There is an excellent wine shop just round the corner where we bought some very good South African wine at a reasonable price. Breakfast was included and was very good.
This hotel is in a very convenient location and has amazing staff. They were all incredibly helpful and very nice! Our room was large and really comfortable, and we enjoyed the little diningroom, and the many choices in the complementary breakfast. We had the hotel arrange a car and driver for us a number of times, and it worked out very well. I'd recommend this hotel as being a very good choice at a reasonable price. Thanks very much to the great management and staff.
We stayed 4 nights at Hollow on The Square and if I am ever luck enough to go back to Cape Town, I will avoid this hotel. There are a couple of good things I can say about the hotel: almost everyone on the staff is lovely. They were very nice and tried very hard to be helpful. The included breakfast was very nice. Plenty of food, lots of options, including eggs or omelets that they would make to order. Also, the location was good for seeing the city and walking to some of the sights. Now, the bad: the first night was fine. We were assigned a room in the "green annex" which is an office building adjacent to the main hotel, and it appeared that the hotel had guest rooms on a couple of floors of the building. It was very quiet -- in fact, we didn't see any other guests in the "green annex". The second night was when the issues started. When we got in bed, we could hear scratching and scurrying in the ceiling above the beds. We called the front desk and told them that it sounded like there were rats in the ceiling and we were told that simply could not be the case. A maintenance staff member came to the room and explained that the ceiling between floors was concrete,, so there couldn't be anything scurrying around. After a couple of minutes he heard the noise, said it was "creepy" and against the wishes of the front desk, insisted that they move us to another room. That room was on another floor in the "annex". That room was only partially painted (As I recall they said that the rooms had recently been renovated or remodeled) so we just assumed they hadn't quite finished the painting. Otherwise, the room seemed fine. We went out the next day and came back for the evening only to find there was no hot water. We called the front desk who seemed not to know anything about it, but promised it would be fixed within the hour. It wasn't. In fact, there still wasn't any hot water in the morning. We were told various things about the problem, but as it turned out we weren't told the truth. After insisting that we would really like to be ab le to shower, a repair crew came into the building and worked for sometime, and finally we got hot water. When we checked out the next day, the front desk said there had been a problem with the pipes but it was unclear why there had been such secrecy about the problem from the start. No real apologies were made, and certainly no accommodations were offered to make up for the problems we encountered throughout our stay. I highly recommend that you do NOT stay at Hollow on the Square.The management and the front desk downplayed and/or dismissed our complaints and concerns. The maintenance and housekeeping people were extremely nice and tried to be helpful, however -- the one real saving grace to our hotel experience.
Personally, the staff have been fantastic and very personal with handling specific requests, making the experience very easy, I cannot express how grateful I am for the 5* service, would definitely recommend
- Walking distance to Cape Town International Convention Centre and Greenmarket Square
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in City Bowl, Hollow on the Square is a leisurely stroll from popular sights such as Cape Town International Convention Centre and St. Georges Mall. This 86-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. Greenmarket Square is 0.5 mi (0.8 km) from this centrally located Cape Town hotel.
Free buffet breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 86 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and desks are also standard.
At Hollow on the Square, guests have access to free WiFi in public areas, free newspapers, and a terrace. Parking is ZAR 75 per day (ZAR 75 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for ZAR 800 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 108 reviews