- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- This hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details 48 hours prior to arrival, using the phone number on your booking confirmation.
- No rollaway or extra beds are available.
Hollow on the Square4.0 out of 5.0
Recent guest reviews
We were a group of six. I had guests from Germany from my main supplier and I was embarrassed by the pathetic WiFi system the hotel uses. In retrospect, I read a lot of complaints about the WiFi which I am sorry I did not pick up about before the time as I would have certainly made another plan. My guests were running around every day for new codes. The reception staff were eventually resorting to instructing them to switch off their Bluetooth and Data to make it work (which of course doesn’t help by the way). What a load of horse-crock! I suggest management gets the entire WiFi setup replaced with something that actually works. Rooms are refurbished, modern and stylish. Breakfasts were typical average business hotel buffet and served the purpose. Staff are friendly, but I pity them having to deal with complaints about the bad equipment. Try the get a room on the top two floors. It can be rather noisy outside at night.
Good value for money hotel and perfect walking distance from both waterfront and central cape town area. Rooms clean and very big, the room was almost the size of a suite. Jamiel and all the staff very helpful.
If you are looking for a hotel in cape town, perhaps give this one a miss. You can see that they are trying to upgrade but they dont tell you that there is seriously noisy construction work going on every day, the whole day. The one side of the hotel opens onto an outdoor public walkway which adds to the noise and the other side opens onto the worlds smallest carpark. This carpark is shared by the other neighbouring 3 or 4 hotels. The hotel is allocated on 6 parking bays so good luck with that. The only positives are that the rooms are large and the staff are very friendly
Stayed in this hotel last November just got around to writing the review, when we check in we were told/advised not to go out for late at night but then the room they put us in was not part of the main hotel it was in an annex that you had to go outside around the main hotel then into a card controlled sliding door, at night there was no security in the annex so you felt less than safe. The breakfast in the morning was on a par with school food, and the staff did not smile or speak so not a good start to the day. The last strew is when l went to make a coffee in the room and there were noodles in the kettle gone mouldy some one had cooked them in there and house keeping did not bother to look or clean. The free parking outside the hotel was taken up by other people including staff so our hire car just had to be abandoned blocking some one in, so yes it has parking but do not expect to be able to use it. We were booked in for 3 days but after 1 nights stay we checked out, the staff on reception where OK but you got the impression they thought working there was a game rather than a job.
I stayed in room 108. It was large and clean. It felt as if I was the first person to stay in the room. The only downside was the continuous machinery hum from the kitchen which is directly below the room. Internet service was dodgy at the time but I was told they were 100% booked and many people were trying to get online at the same time.
The room was fantastic and the housekeeping staff very diligent and attentive to guest needs. Breakfast was generally ok but very greasy as most of the food was deepfried. The downside is that you get one wifi voucher which restricts you to one device only and half the time denies you connection saying you are already logged in even when you are not. The tv lost signal halfway through my stay and even after reporting it to reception, nothing was done.
We stayed over for 1 night on a Namakwaland coach tour. The hotel where clean, good service, nice rooms with now view. The buffet dinner was a disgrace, half the bus was sick that night after eating dinner. Drinks and water total overpriced. The breakfast the next morning was not suitable as the potatoes of the previous night where served again for breakfast - not acceptable. Don't wast your time of your money!
My yearly visit to this fine establishment. A definite must if you are a traveler who would like to be in the centre of the city. Great to get around. Lovely restaurant for both dinner and breakfast. Food of good quality. Room are beautifully appointed and very spacious.
In a world of many options, this is not one of them. I am in the hotel consulting business and my intention here is to be objective and fair. I landed in Cape Town for business and had been booked into Hollow on The Square on Mon 4th Sep 2017. The criteria for selection was simple: 4 star, wifi and close to my client. Their room rate of R1290/night is beginning to enter the premium range. But when you arrive, it's not that. It's an old property that's been re-tiled and repainted. Do not expect anything more. Nevertheless, for us business travelers, wifi and comfort matter more. Sadly the wifi was too weak to hold a video call with my client -so I used my data. And once my call was done, I realsied their TV set didn't work. And nothing of this was mentioned when they ask you to settle the bill up front. So requested the manager to check me out and get the funds returned to my card. He did and I felt safe with the refund slip in my hand. I called next door to see if they had a room with working wifi and TV -they did, and it was R850 a night! I went there and I thought I had solved my problems! But sadly I got a notification 2 days later that manager at the Hollow hotel, had now taken my transaction for deposit!!! And when we called with an intention of informing him this was a mistake, his reply was "he'd have to investigate" If only he'd investigate the state of his price, his wifi and his TV service. I didn't stay they night but they have my money... When will you correct this Mr Manager?
We stayed there for 2 nights and were very satisfied.The hotel is well situated for getting to Waterfront and for catching the "Hop on Hop off" tourist bus.The room was large and comfortable and the staff were very helpful, even taking us to the bus stop on our first day. There is an excellent wine shop just round the corner where we bought some very good South African wine at a reasonable price. Breakfast was included and was very good.
- Walking distance to Cape Town International Convention Centre and Greenmarket Square
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in City Bowl, Hollow on the Square is a leisurely stroll from popular sights such as Cape Town International Convention Centre and St. Georges Mall. This 86-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. It's in central Cape Town and also close to Greenmarket Square and Bo Kaap Museum.
Free buffet breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 86 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and desks are also standard.
At Hollow on the Square, guests have access to free WiFi in public areas, free newspapers, and a terrace. If you drive, self parking is ZAR 75 per day, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 800 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 116 reviews