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Hollow on the Square

4.0 out of 5.0

Recent guest reviews

Sean, one of the reception staff, offered to walk me to a pharmacy in central Cape Town to get medicine for my mother who was sick. Without his kind help, I would not have been able to find the pharmacy and my mother was helped to continue her journey. Thank you so much, Sean!

This hotel shows 4 stars but I can guarantee that has no more than 3. The staff is very very welcome and kind... that’s all!!! Well placed they say that they have a parking lot... yes they have for R75 a night but is a plaza in front of the hotel where who come first has a spot otherwise wait for the next car to leave. The internet only works in specific places. In our room 408 the connection didn’t work. They have a annex building with new rooms (most of them very big rooms with nice beds and mattress) but you have to leave the front desk to the street and walk +- 50m to get there. If is raining you will be wet... moreover is not a “safe” area. A lot of homeless and not welcome guys around. Nevertheless the breakfast is simple the same of a 2.5 star hotel. I don’t recommend for the price I paid and the stars displayed.

I’ll start off with the positive points. I spent 4 nights at the hotel while attending a conference at the CTICC, and this place is very well located for that, just a 5min walk to the conference venue, and a pleasant 20min stroll down to the V&A Waterfront. The room was really nice, one of the better rooms I’ve seen in the city center. I was in the Green Annex and the room was very large, bright, airy, and modern with a nice balcony overlooking the square. The bathroom, shower, etc. was also big and roomy. The furnishings were comfortable, no outside noise, good AC and TV, free Wifi internet – all was very good. The buffet breakfasts were reasonably good but nothing outstanding. On the negative side: • The square and area around the hotel is full of beggars. While walking outside or eating at the outdoor café, we were constantly being aggressively harassed by beggars, such that we had to move inside the hotel to escape them. My wife did not feel safe walking around the outside of the hotel alone, especially at night. In one instance we were pursued down the road by an aggressive beggar. In addition, there just seemed to be a lot of filth and rubbish around the square and outdoor areas. • The outdoor café isn’t very pleasant due to the stench of cigarette smoke. The smoke all drifts inside the restaurant as well and into open hotel room windows, giving the whole hotel an unpleasant and unhealthy smell. We decided not to eat any meals there because of that. Fortunately where we were staying in the Green Annex, it wasn’t an issue. • The price was ridiculous!! We had to pay ZAR4000 (US$ 340) per night for this place, which in my opinion was 2x to 3x what the price should be. It is way overpriced and really poor value for what you get. In summary, I won’t be staying here again and I don’t recommend it. There are definitely much better options in the city.

Food: very average, nothing special, limited menue - overpriced Service: here and there one individual that is great, the rest seem very uninterested. Staff refused to add 'extras' such as restaurant food and parking to my check-out bill and I had to go draw cash at an ATM and settle immediately (as if I can not be trusted) Aircon - manual and noisy TV - selective Room service Breakfast - processed cheese? really? I asked for coffee with milk and got a glass of milk with no coffee. Restaurant service - not great if you sit outside. long waiting periods after initial order. Room - clean, neat, comfortable Wifi - limited, weak signal

After arriving in Cape Town 10 Hours late thanks to The Permier Class Train from Johannesburg the Hollow on the Square was a welcome breath of fresh air. We arrived at 10:30 PM tired and not to impressed with this travelling lark. The staff were fantastic, there was someone to meet us and arrange the cased to go to our rooms, we were a party of 5. The rooms were clean and well furnished, the bar stayed open till 11 and the staff were very friendly. Breakfast was your usual run of the mill hotel breakfast but a great deal of effort was put into presentation. It is in a great location for Long Street and Avis car hire. I would happily stay there again on m,y visits to Cape Town

We stayed in the annex to the hotel. Many problems noticed: fresh painting on the walls , air-con was dropping but the problem was solved in time, no internet in the room, minibar out of service and no water and blinds damaged. The real hotel looks very different from the pictures. The location is good. The staff is friendly and try to help as much as they can.

Visiting CT for a conference. Tried to get an early check-in but had to wait over 2 hours for room to be made up. Rooms are ok but nothing flash. Wifi is patchy and not good enough for FaceTime etc. Breakfast is included, however I’m not sure I would have eaten there if I had to pay extra.

This hotel is well located a short walk away from both the trendy waterfront district and the historic district. Our room was in the annexe, large and comfortable and the staff were friendly and helpful. Breakfast offered a lot of choice and the quality was good. Our only slight disappointment was the poor reception for the wifi in the annexe room.

We were a group of six. I had guests from Germany from my main supplier and I was embarrassed by the pathetic WiFi system the hotel uses. In retrospect, I read a lot of complaints about the WiFi which I am sorry I did not pick up about before the time as I would have certainly made another plan. My guests were running around every day for new codes. The reception staff were eventually resorting to instructing them to switch off their Bluetooth and Data to make it work (which of course doesn’t help by the way). What a load of horse-crock! I suggest management gets the entire WiFi setup replaced with something that actually works. Rooms are refurbished, modern and stylish. Breakfasts were typical average business hotel buffet and served the purpose. Staff are friendly, but I pity them having to deal with complaints about the bad equipment. Try the get a room on the top two floors. It can be rather noisy outside at night.

Good value for money hotel and perfect walking distance from both waterfront and central cape town area. Rooms clean and very big, the room was almost the size of a suite. Jamiel and all the staff very helpful.

9 Ryk Tulbagh Square Cape Town Western Cape

Hotel highlights

  • Walking distance to Cape Town International Convention Centre and Greenmarket Square
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Cape Town City Centre, Hollow on the Square is a leisurely stroll from popular sights such as Cape Town International Convention Centre and St. Georges Mall. This 86-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. It's in central Cape Town and also close to Greenmarket Square and Bo Kaap Museum.


Free buffet breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


All 86 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and desks are also standard.

Property features

At Hollow on the Square, guests have access to free WiFi in public areas, free newspapers, and a terrace. If you drive, self parking is ZAR 75 per day, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 800 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 129 reviews