We loved staying here. We called to extend our stay, the lady was very sweet to extend our stay, & even told us since we are checking out at on Christmas Eve, we have till noon to check out on that day. Everything was nice until we got a rude voicemail from Emery at Hill County to pack up & leave & that check out time is at 10am. When clearly the paperwork said 11am even the rules paper in the cottage said 11am. I explained to her that I talked to a lady yesterday that extended our reservation & told us we had till noon. Emery was really rude.