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Recent guest reviews

Good view

The staff at this property are always great. The doors handles were cleaned every hour on the floors and throughout the buildings. The wait staff was dress accordingly to serve food as to not contaminate. The hotel did an overall great job amid the Covid-19 scare.

I would like to compliment the friendliness of the staff especially, Roman and Carlos from the sports arena bar. All of the staff were amazing, kind, and friendly. The place is absolutely gorgeous but I feel that the rooms looked a little old but that is okay because they already said that they will be getting the place fixed up. The views are spectacular!

Hotel needs to be updated overall facilities were nice

The front desk people were so slow. The waiters were rude sometimes and too slow.

Everything was overpriced and mediocre. Just eat outside the premises.

Beach views are good. Service was slow and front desk and restaurant. Beach menu was very limited.

This section of beach seems to have the best waves. The staff is very friendly and accommodating.

The resort looks old, it has alot of work that needs to be done. Our water temperature was soo off, while my kids and i were taking showers , it would go from extremely hot to extremely cold throughput the shower, soo unpleasant. We had ants in our room, one day i woke up with ants on my face! The staff was amazing, super friendly super nice and always greeting us everywhere we went. But this resort needs some serious updating. Probably will not stay here again, we are Marriott members and this was a step down.

We loved this resort. You technically do not have to leave the resort during your vacation if you do not want to. However, if you do want to go on an adventure the travel desks a greatly staffed to help you. We went to the Westin for our honeymoon and were treated exceptionally. We would definitely recommend it for anyone who is not interested in the party scene of the hotel zone.

Front desk very rude...housekeeping ppl so nice n some waitress took a 40 tip on my card without asking me when inhad left tip oh ready on the table 171 for a buffett for 4ppl

Boulevard Kukulcan Km 20 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, The Westin Resort & Spa Cancun is within 2 miles (3 km) of popular attractions such as El Rey Ruins and Delfines Beach. This 379-room, 4-star resort has 6 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Enjoy dining at Sea & Stones Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

All 379 rooms provide coffee makers, free bottled water, and laptop-compatible safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Guests of The Westin Resort & Spa Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Royal Room, Business Lounge Access

1 King Bed | Sleeps 2

Villa, 2 Bedrooms, Balcony, Ocean View

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Royal Room, Business Lounge Access

2 Double Beds | Sleeps 4

Royal Room, Business Lounge Access

1 King Bed | Sleeps 2

Guest reviews for The Westin Resort & Spa Cancun

Everyone (143) Couples (244) Business (7) Family (124) Other (32) Friends (55)
4
Family with small children

Good view

By on Mar 29, 2020

4
Partner Couples Friends

The staff at this property are always great. The doors handles were cleaned every hour on the floors and throughout the buildings. The wait staff was dress accordingly to serve food as to not contaminate. The hotel did an overall great job amid the Covid-19 scare.

By , from Long Island, NY on Mar 25, 2020

5
Family

I would like to compliment the friendliness of the staff especially, Roman and Carlos from the sports arena bar. All of the staff were amazing, kind, and friendly. The place is absolutely gorgeous but I feel that the rooms looked a little old but that is okay because they already said that they will be getting the place fixed up. The views are spectacular!

By , from California on Mar 22, 2020

4
Everyone

By on Mar 22, 2020

5
Everyone

By on Mar 22, 2020

2
Everyone

By on Mar 16, 2020

4
Partner Couples

Hotel needs to be updated overall facilities were nice

By on Mar 13, 2020

3
Everyone

By on Mar 7, 2020

1
Family with small children

The front desk people were so slow. The waiters were rude sometimes and too slow.

By on Mar 1, 2020

5
Everyone

By on Feb 27, 2020

The Westin Resort & Spa Cancun

Boulevard Kukulcan Km 20, Cancun, QROO 77500
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