Skip to main content
Beginning of main content

The Westin Resort & Spa Cancun

4.0 out of 5.0

Recent guest reviews

We would definitely stay here again. The hospitality was excellent, they were accommodating in every way, and they offered fun activities pool-side throughout the day, without being overbearing or pushy to join in. The staff was superb, from check-in to pool-side wait staff and housekeeping. The only negative was that their mixed drinks were terrible; they're not made with juice, as we're accustomed to in the U.S. I ordered a mango margarita the first night we arrived and what I received was made with anything but mango! It was some odd processed mix. I've had real mango margaritas in Cabo, which is what I expected but did not receive. The next day, pool-side, I ordered a vodka with cranberry juice. I have no idea with what they mixed the vodka, but it was not cranberry juice and was borderline gross. Stick to alcoholic beverages mixed with soda and you'll be fine! I ordered vodkas with club soda the remainder of the trip and they were terrific!

Beach was beautiful. Staff were friendly. Hotel is under construction and rooms are bad. Water is either hot or cold. Grounds covered in cigarette butts. Restaurant staff touches dirty plates from multiple tables and then delivers your food and touches your glass. I noticed this above all and was disgusted by it.

This was our second time staying at the Westin. It was much better than the first time when the hotel was undergoing renovation. Many improvements have been made like an additional pool and the wave-rider. The main downside is it seems that one of our room outlets was not wired correctly so you get shocked from your laptop, which was unexpected.

I really loved everything about this hotel. The staff was really kind and friendly, the organization, the amenities where great!

Beautiful location with great facilities and service for guests.

Conveniently located by the airport. Nothing else to add

Wakeboard was cool. VIP food options could have been better

We stay at westin many times and would recommend it highly.

I’ll start this review off by saying a thank you to Martin who helped me to check in and Ana, the concierge who was the only other person to see a lost person and offered assistance.

Beautiful beach resort. The lobby and pool area were modern and clean. The food is good and affordable. I stayed in a lagoon room with balcony. The room was outdated and needed upgrades especially to the bathroom there were some water stains and the walls looked like they slabbed paint to hide the flaws.

Staff of the hotel were superb smiles on everybody’s faces I was impressed

Things would have been good if the front desk lady at the Westin club lobby wasn’t

The facilities were subpar for my previous experiences at other westin properties, but our room was absolutely the worst room I have ever stayed at at a westin hotel. The lights were broken, safe broken, floor look gross even after it was cleaned. When I book a westin hotel room I don't expect something worse than motel 6. I cannot believe they put me in a room this dilapidated.

The view is beyond amazing, the rooms were big and the facility was clean. Overall good experience and the pool is gorgeous. Spent 3 hours in just the pool alone

Boulevard Kukulcan Km 20 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and ...
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, The Westin Resort & Spa Cancun is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 379-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

An LED TV comes with cable channels, and guests can stay connected with free WiFi. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a coffee maker, free bottled water, and a laptop-compatible safe.


Property features

Guests of The Westin Resort & Spa Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

King 1 | Sleeps 4

Room, 2 Double Beds, Ocean View

Full 2 | Sleeps 4

Villa, 2 Bedrooms, Balcony, Lagoon View

King 2 | Sleeps 6

Room, 2 Double Beds, Balcony, Lagoon View

Full 2 | Sleeps 4

Guest reviews for The Westin Resort & Spa Cancun

Everyone (129) Couples (236) Business (7) Family (113) Other (32) Friends (55)
5
Families

We would definitely stay here again. The hospitality was excellent, they were accommodating in every way, and they offered fun activities pool-side throughout the day, without being overbearing or pushy to join in. The staff was superb, from check-in to pool-side wait staff and housekeeping. The only negative was that their mixed drinks were terrible; they're not made with juice, as we're accustomed to in the U.S. I ordered a mango margarita the first night we arrived and what I received was made with anything but mango! It was some odd processed mix. I've had real mango margaritas in Cabo, which is what I expected but did not receive. The next day, pool-side, I ordered a vodka with cranberry juice. I have no idea with what they mixed the vodka, but it was not cranberry juice and was borderline gross. Stick to alcoholic beverages mixed with soda and you'll be fine! I ordered vodkas with club soda the remainder of the trip and they were terrific!

By , from Arizona on May 17, 2019

2
Everyone

Beach was beautiful. Staff were friendly. Hotel is under construction and rooms are bad. Water is either hot or cold. Grounds covered in cigarette butts. Restaurant staff touches dirty plates from multiple tables and then delivers your food and touches your glass. I noticed this above all and was disgusted by it.

By on May 11, 2019

4
Partner Couples

This was our second time staying at the Westin. It was much better than the first time when the hotel was undergoing renovation. Many improvements have been made like an additional pool and the wave-rider. The main downside is it seems that one of our room outlets was not wired correctly so you get shocked from your laptop, which was unexpected.

By on May 8, 2019

5
Families

I really loved everything about this hotel. The staff was really kind and friendly, the organization, the amenities where great!

By on May 3, 2019

Review comment responded on May 7, 2019

Dear guest: We appreciate your preference and for taking the time to share with us your kind feedback. We are truly pleased to learn you had such a wonderful vacation and your expectations were exceeded. Come back soon. Be well

5
Partner Couples

Beautiful location with great facilities and service for guests.

By on Apr 26, 2019

4
Family with small children

Conveniently located by the airport. Nothing else to add

By on Apr 24, 2019

4
Everyone

By on Apr 22, 2019

4
Friends

Wakeboard was cool. VIP food options could have been better

By on Apr 21, 2019

5
Families

We stay at westin many times and would recommend it highly.

By on Apr 15, 2019

3
Everyone

I’ll start this review off by saying a thank you to Martin who helped me to check in and Ana, the concierge who was the only other person to see a lost person and offered assistance.

By on Apr 12, 2019

The Westin Resort & Spa Cancun

Boulevard Kukulcan Km 20, Cancun, QROO 77500