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The Westin Resort & Spa Cancun

4.0 out of 5.0

Recent guest reviews

The beach at the Westin is lovely, with clean white sand and clear Caribbean waters. The hotel buildings are fairly nice--neither spectacular nor awful. Standard mid-level resort feel. The disappointing aspect of my stay was the constant hustle: everyone always trying to get money off you. Even at check in the staff tried some silly run-around; we had reserved at "deluxe" room facing the lagoon, and when we arrived they tried to get us to pay more money for an upgrade to what sounded like the "deluxe" room was supposed to be. We refused, the lady stepped away for 30 seconds, and when she returned she said "I spoke to my manager and we can upgrade your room for free." Sorry, that's nonsense. She gave us the room we had reserved. This runs all throughout the entire resort. Staff arranging for taxis tell you that the public bus (much, much cheaper) will take 2 hours, when it really takes 30 minutes. Everyone tries to get you to book tours, no matter what you're asking about. Everyone trying to get tips and more tips off of very overpriced food, drinks, etc. I understand people trying to get as much money out of tourists as possible, but it crosses the line at the Westin. Again, the beach is great. The restaurants are good (if overpriced). The pools are nice. The location is close to the airport and fine if all you want is the resort--if you want to see other parts of Cancun or get buses to Playa del Carmen, Tulum, etc. you're in trouble: everything is far, far away.

The room was clean but smelled of mold. All of the linens smelled of mold so bad that we had to cover them with our clothes to sleep. we were also disappointed in the view. We paid for an upgrade to an ocean view room. The room faced the ocean but the view was 90% blocked by the tops of palm trees. This hotel has some great staff and really great bones. The staff in the restaurants were all awesome and the food was great. They just need to get the mold out of the linens and the smell out of the rooms.

Id rate my experience a 3.5 to 4. I got the ocean view and got bumped up to the royal beach side. Nice size room with a bathtub and separate shower. And a big balcony with a great view at the beach and sunrise. It is in the beginning of the hotel zone and lonelier. Better for more private beach and less bussy pool and plenty of lounging areas. The hot tub is for royal beach side only but they dont really check so dont be scared to go. The bad thing was that I arrived early and check in was until 3pm. Getting in from the long ride and in the heat with limited restaurant choices at 11am did suck. But the food is pretty good, it is pricey and I dont know if the have all inclusive but I didnt see a lot of waiters or bars so not really worth it here if it is. I got lucky and my mini fridge worked so i bought some snacks and drinks at that super store in the downtown zone definitely worth checking out that store. One problem was the bathroom door was hard to open because it seems it expands and gets stuck on the floor. And the room temp is really cold not sure but i heard it needs to be at a set temperature otherwise the floor gets wet because of their weather. But i Id say give it a try not horrible but not the best. Its cool and private.

Close to the beach, far from everything. This hotel is one of the first on the hotel strip so it is a long bus ride to anywhere. For the price of a room I thought we'd at least have a refrigerator and a microwave, not just a "mini-bar".

The hotel is getting remodeled. But it's dated,,, and need a mayor fixer upper!!! Over all the beach is good and recommended!!! Hopefully when they finish remodeling,, it comes out good!!!

Plenty of chairs and umbrellas, David was attentive, all staff was prompt.

I had read a few reviews that were negative, so was worried (as I am picky about hotels). I was pleasantly surprised. The pools were clean and the service was excellent. They were prompt and attentive with any requests. Overall was a great experience. We stayed in an ocean view room and I think those rooms may be better than the standard rooms.

Food.staff was very nice. Beach,pool also clean and nice. Bus and store near by Bedroom was clean But bathroom had bed smell. No refrigerator.no microwave Coffee maker didn't work.

it was amazing, we got a room upgrade due that it was my daughter first time in cancun and the room had a balcony view to the lagoon, once there everyone was very attentive specially a waiter named Moises that gave us excellent services always with a smile and also selena at the concierge awesome attitude very helpful

The Westin Resort & Spa provided us a relaxing environment with excellent service. We went to the fine dining restaurant our first 2 days since it far exceeded our expectations and we got to have local cuisine without having to leave the hotel. We preferred the location and setting which is away from the touristy areas of the hotel zone. Our room was on the 1st floor facing the lagoon which provided a nice transition from spending the days at the beach and pool areas. The only opportunity I saw was that the bathrooms needed upgrading, nonetheless, the staff kept our room very, very clean through out our 5 night stay. The wait staff were very accommodating and my daughter enjoyed the buffet breakfasts while I ordered off the menu.

It was a great location the food was ok. The room was a bit outdated but they are remodeling and are going to be in construction for a few years.

Staff were excellent. Breakfast buffet 2 thumbs up. Hotel is right on beach in quiet spot. Hotel was clean. A bit outdated but the location is perfect imo. Its the first hotel on strip but it takes no time to ride bus or cab anywhere. Heard lots of bad reviews from others about this hotel so was kind of hesitant but after staying there would def stay again. I give it 4/5 all day long. The people that complained either had horrible experiences which can happen anywhere, or are just really hard to please. Either way they set the bar really low for me so I was suprised when it wasnt that bad at all, and in fact an excellent almost hidden gem for the price.

This hotel has not been updated for many years. The rooms windows are dirty and don't open. The place is gross

We had a great one week stay at the Westin Spa and Resort, Cancun. Very friendly helpful staff. We were upgraded to a ground floor room with walk out patio to the beach which made all the difference as upper floor rooms had no balconies.

Nice staff, wonderful beach, clean room, good connection to the downtown by bus, good gym

valuable,only breakfast buffet a little expensive。I would choose here next time to Cancun

The hotel is clean and comfortable. The double beds are a bit small, but OK. The staff is friendly and the food is fair. There is a good buffet served during breakfast for around 15$ U.S. The location is on one end of the Zona Hotelera (Hotel Zone) making it quiet but not as accessible to most shops which are located on the northern end of the Zona. But, if you are looking for a comfortable and quiet stay, with a great view of the lagoon and the sea, far from the masses, this is the place.

These people do not care about whir customers. Take your money elsewhere.

Rooms are disgusting, hotel needs to upgrade. Bathrooms have a foul odor. A/C unit was dusty and loud. Towel service for pool/beach area was awful, they give you a card key to exchange for towels and 3 out of our 4 day stay, they didn't have towels! Paid $2300 for a dump! Paint drops everywhere, laps in the rooms that were falling apart. The electronic lock died so we were locked out of our rooms.

Overall it was just ok but we will try another hotel next time we come to Cancun. Our king-bed room (pre-paid) was not available at check-in. We had to accept a room with two queen beds. Poolside service was very poor. Beach service was better. Facility is definitely showing its age and hotel management is not keeping up. Concierge desk is more focused on selling excursions.

Boulevard Kukulcan Km 20 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan, The Westin Resort & Spa Cancun is within 2 miles (3 km) of popular attractions such as El Rey Ruins and Delfines Beach. This 379-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. It's on the beach and also near Maya Cancun Museum and Wet n' Wild Cancun.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The Westin Resort & Spa Cancun's 379 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Guests of The Westin Resort & Spa Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Royal Lagoon View - Balcony Room

Full 2 | Sleeps 4

Royal Ocean View - Balcony Room

King 1 | Sleeps 4

Suite

King 1 | Sleeps 2

Guest reviews for The Westin Resort & Spa Cancun

Everyone (54) Couples (229) Business (7) Family (102) Other (32) Friends (55)
3

disappointed

Everyone

The room was clean but smelled of mold. All of the linens smelled of mold so bad that we had to cover them with our clothes to sleep. we were also disappointed in the view. We paid for an upgrade to an ocean view room. The room faced the ocean but the view was 90% blocked by the tops of palm trees. This hotel has some great staff and really great bones. The staff in the restaurants were all awesome and the food was great. They just need to get the mold out of the linens and the smell out of the rooms.

By , from Arizona on Jul 11, 2017

Review comment responded on Jul 13, 2017

Dear Li, Thanks for taking the time to share your feedback. It's good to hear that you enjoyed the culinary offer and the service of our people, as well, we appreciate your constructive comments about the room and linens, we will work to improve this. Best regards,

3

best priced lonelier resort

Everyone

Id rate my experience a 3.5 to 4. I got the ocean view and got bumped up to the royal beach side. Nice size room with a bathtub and separate shower. And a big balcony with a great view at the beach and sunrise. It is in the beginning of the hotel zone and lonelier. Better for more private beach and less bussy pool and plenty of lounging areas. The hot tub is for royal beach side only but they dont really check so dont be scared to go. The bad thing was that I arrived early and check in was until 3pm. Getting in from the long ride and in the heat with limited restaurant choices at 11am did suck. But the food is pretty good, it is pricey and I dont know if the have all inclusive but I didnt see a lot of waiters or bars so not really worth it here if it is. I got lucky and my mini fridge worked so i bought some snacks and drinks at that super store in the downtown zone definitely worth checking out that store. One problem was the bathroom door was hard to open because it seems it expands and gets stuck on the floor. And the room temp is really cold not sure but i heard it needs to be at a set temperature otherwise the floor gets wet because of their weather. But i Id say give it a try not horrible but not the best. Its cool and private.

By , from los angeles,ca on Jul 8, 2017

Review comment responded on Jul 13, 2017

Dear erick, Thanks for taking the time to share your comments. Effectively, because of the humidity, the floor of the rooms may condensate with the wrong temperature. Regarding the check in, please note that Check In time is at 3:00 PM. We're glad to hear that you enjoyed the food of our restaurants. Best regards,

4

not worth it

Everyone

Close to the beach, far from everything. This hotel is one of the first on the hotel strip so it is a long bus ride to anywhere. For the price of a room I thought we'd at least have a refrigerator and a microwave, not just a "mini-bar".

By , from Denver, Co on Jun 4, 2017

Review comment responded on Jun 7, 2017

Dear Jennifer, Thanks for sharing your comments. Please note that as you may see in our room description, we do not offer refrigerator or microwave in our rooms. Hope that the other aspects of your stay were to your liking. Best regards,

4

very nice beach!!! dated hotel!!!

Everyone

The hotel is getting remodeled. But it's dated,,, and need a mayor fixer upper!!! Over all the beach is good and recommended!!! Hopefully when they finish remodeling,, it comes out good!!!

By , from WNY, NJ on Jun 3, 2017

Review comment responded on Jun 5, 2017

Dear TAPIA, Thanks for sharing your comments. We're glad to hear that you enjoyed the beautiful beach, as you noted, we're working on a renovation to offer a better product to our guests, hope you can enjoy it the next time you visit Cancún. Best regards,

4

nice beach

Everyone

Plenty of chairs and umbrellas, David was attentive, all staff was prompt.

By , from Texas on May 17, 2017

Review comment responded on May 29, 2017

Dear PL, Thanks for sharing your kind comments. We're glad to hear that you had a great stay. Hope to have you back soon. Warm regards.

4

the hotel was excellent.

Everyone

I had read a few reviews that were negative, so was worried (as I am picky about hotels). I was pleasantly surprised. The pools were clean and the service was excellent. They were prompt and attentive with any requests. Overall was a great experience. We stayed in an ocean view room and I think those rooms may be better than the standard rooms.

By on May 16, 2017

Review comment responded on May 29, 2017

Dear Anonymous, Thank you very much for taking the time to share your kind comments. We're glad to hear that you enjoyed your stay, as well, the facilities and kind service of our people. We will be waiting for your next visit. Warm regards,

3

nice hotel but too old

Everyone

Food.staff was very nice. Beach,pool also clean and nice. Bus and store near by Bedroom was clean But bathroom had bed smell. No refrigerator.no microwave Coffee maker didn't work.

By , from new york on May 13, 2017

5

nice hotel close to the beach and swimming pools

Everyone

it was amazing, we got a room upgrade due that it was my daughter first time in cancun and the room had a balcony view to the lagoon, once there everyone was very attentive specially a waiter named Moises that gave us excellent services always with a smile and also selena at the concierge awesome attitude very helpful

By , from san diego ca on May 9, 2017

5

relaxing stay in a quiet setting

Families

The Westin Resort & Spa provided us a relaxing environment with excellent service. We went to the fine dining restaurant our first 2 days since it far exceeded our expectations and we got to have local cuisine without having to leave the hotel. We preferred the location and setting which is away from the touristy areas of the hotel zone. Our room was on the 1st floor facing the lagoon which provided a nice transition from spending the days at the beach and pool areas. The only opportunity I saw was that the bathrooms needed upgrading, nonetheless, the staff kept our room very, very clean through out our 5 night stay. The wait staff were very accommodating and my daughter enjoyed the buffet breakfasts while I ordered off the menu.

By , from Seattle WA on Apr 22, 2017

4

great location!

Everyone

It was a great location the food was ok. The room was a bit outdated but they are remodeling and are going to be in construction for a few years.

By on Apr 21, 2017