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The Westin Resort & Spa, Cancun

4.0 star property
On beach with 4 outdoor pools, near El Rey Ruins

Choose dates to view prices

Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
3 restaurants, breakfast served
Reception
Reception
On the beach, sun loungers, beach umbrellas, beach massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪6 min drive‬
  • Place, El Rey Ruins
    ‪8 min drive‬
  • Place, Delfines Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(34 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(70 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

9.6 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

8.4 out of 10
Very good
(16 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.6 out of 10
Excellent
(65 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(89 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a mile (2 km) of Iberostar Cancun Golf Course, The Westin Resort & Spa, Cancun is within 2 miles (3 km) of other popular sights such as El Rey Ruins. This 379-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles
  • Iberostar Cancun Golf Course - 6 min drive - 1.4 miles
  • El Rey Ruins - 8 min drive - 1.6 miles
  • Delfines Beach - 10 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Royal Solaris Cancun - ‬14 min walk
  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪La Estancia - ‬5 min drive

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
Guests of The Westin Resort & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a 24-hour gym, a sauna, and outdoor tennis courts.
Guests can expect to find free WiFi and LED TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities. Change of bedsheets is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Emporio Cancun Optional All Inclusive
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8.0 out of 10, Very Good, 2,045 reviews
$151 nightly
The price is $187
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Is free cancellation available at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on Dec 4, 2025 start from $119.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Westin Resort & Spa, Cancun?

This hotel is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find Iberostar Cancun Golf Course and Delfines Beach within a short drive.

Will I be able to park at The Westin Resort & Spa, Cancun?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at The Westin Resort & Spa, Cancun?

There is a full-service spa available for guests to enjoy and services include Swedish massages, prenatal massages, body wraps, and aromatherapy.

Does The Westin Resort & Spa, Cancun have a casino at the property?

No, The Westin Resort & Spa, Cancun doesn't have a casino.

Is there an indoor pool at The Westin Resort & Spa, Cancun?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What amenities will couples enjoy at The Westin Resort & Spa, Cancun?

This beachfront hotel offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 3 restaurants.

Are there hot tubs at The Westin Resort & Spa, Cancun?

Yes, this hotel has a spa tub.

Does The Westin Resort & Spa, Cancun feature a restaurant that includes a breakfast menu?

Yes, The Westin Resort & Spa, Cancun has 3 restaurants, and serves breakfast for a surcharge.

Does The Westin Resort & Spa, Cancun allow pets to stay for free?

No, pets aren't allowed at The Westin Resort & Spa, Cancun though service animals are welcome.

Does The Westin Resort & Spa, Cancun have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Westin Resort & Spa, Cancun?

The closest major airport to The Westin Resort & Spa, Cancun is Cancun Intl. Airport (CUN), which is 7.4 mi away (12 minutes by car).

Are there rooms with balconies at The Westin Resort & Spa, Cancun?

Yes, some guestrooms at The Westin Resort & Spa, Cancun offer a furnished balcony and may feature ocean views.

Does The Westin Resort & Spa, Cancun have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Resort & Spa, Cancun.

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1352 out of 2408 reviews
Rating 8 - Good. 578 out of 2408 reviews
Rating 6 - Okay. 250 out of 2408 reviews
Rating 4 - Poor. 106 out of 2408 reviews
Rating 2 - Terrible. 122 out of 2408 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laural A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this spot! Martin provided us with great service at the beach, Oscar was an awesome surf instructor and Maria provided amazing spa services. Thank you Westin staff for a great experience!
Stayed 6 nights in Oct 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

ABEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice and staff is king and lovely
Stayed 3 nights in Sep 2025

10/10 Excellent

Mita A

Stayed 5 nights in Aug 2025

2/10 Terrible

Chhavee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 5 nights in Aug 2025

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this hotel. Everything was wonderful very clean, well-organized, and with a great location. The staff at the reception and throughout the hotel were always attentive and ready to help with anything we needed. The pools were spotless, and the whole environment was very pleasant. Overall, everything exceeded our expectations. Highly recommended!
Stayed 4 nights in Aug 2025

8/10 Good

Meghana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay at Westin but as I was doing booking through expedia , breakfast option was not well explained so we got a big surprise when we reached at property.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sukhmanpreet

Stayed 2 nights in Jun 2025

8/10 Good

Angelo

Stayed 7 nights in Aug 2025

6/10 Okay

Mario, Oakland

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
In Cancun, you expect fiesta vibes—not a Westin that feels like a timeshare trap with Uber Eats as its main restaurant Location-wise, you can’t beat it—right in the Zona Hotelera, where you come to do what Cancun does best: be in the middle of the action. Unfortunately, the property itself is dated and doesn’t live up to the Westin brand name. Food selection was so limited that even the staff recommended delivery apps (and yes, we joined the locals in tapping our phones). What really tested our patience was the relentless timeshare push—every time you left your room, like clockwork. Security protocols were solid, and they arranged a ride to the airport, but the private driver didn’t honor the quoted fare—classic Cancun “tourist tax.” Staffing felt thin, and when we arrived with luggage for five, no one helped until I tracked down a baggage cart myself
Stayed 2 nights in Jul 2025

8/10 Good

Sue

Stayed 4 nights in Aug 2025

10/10 Excellent

Dionna Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Oceans views and nice pools.
Stayed 3 nights in Aug 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the bed it was hard and made my and my wife’s back hurt really bad
Stayed 7 nights in Aug 2025

10/10 Excellent

Yonessy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In and out of the property you will find all that you can possibly need and the people are so nice, thank you Westin family .
Stayed 5 nights in Aug 2025

10/10 Excellent

Tapash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place and pool is nice facing the ocean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Fatima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every minute being here! Amenities were awesome and everyone was super friendly. Very clean and staff were so kind.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda E, Moorhead

Stayed 1 night in Aug 2025

6/10 Okay

Elisabeth

Stayed 4 nights in Aug 2025

10/10 Excellent

Chrislie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Westin; the staff was so amazing and friendly. we had a problem with our shower not draining and within 15 minutes someone was up in our room fixing it!! They go above and beyond, and the staff works so hard to accommodate everyone. If I were rich, I would give them all very big tips!!
Stayed 5 nights in Aug 2025

8/10 Good

kinjal bhikhalal

Liked: Cleanliness, staff & service
Good for the price.
Stayed 5 nights in Aug 2025

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathrooms needs a big renovation, for the price we paid, it was worth to stay there.
Stayed 1 night in Aug 2025

10/10 Excellent

gustavo figueroa

Stayed 1 night in Aug 2025

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

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