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Recent guest reviews

Everything was perfect

I liked the friendliness and attentiveness of the staff. From the receptionists, to the concierge staff, to the security, housekeeping and restaurant staff, all were very polite, friendly and helpful, often going above and beyond to help us. They definitely helped make it a pleasant stay. What I do recommend is improving the upkeep of the property and cleanliness. I saw a huge cockroach in the hallway as I was heading out, and the rooms felt like I was walking into a 1970's movie scene.

Great location on beach

The view is absolutely gorgeous. The place is very clean, and the staff was phenomenal. I will definitely be going back.

We took this trip for our honeymoon and it was the most amazing experience. Hotel was nice and clean. Concierge was amazing. All the staff were very friendly and were very helpful. We loved it so much we are planning a trip next year to take our children along. Definitely will be back!

The hotel is in a special area of Cancun... just at the beginning of "zona hotelera"... the beach is just awesome... just one block from public transportation and 1 mile away from an oxxo store. The hotel provides lots of services although some of them were temporaly closed due to CV-19.

Clean and easy to get to from the airport. The staff was nice and great ocean views.

The beach and pools cuartos estaban antiguos no de la altura de un Westin

Good view

The staff at this property are always great. The doors handles were cleaned every hour on the floors and throughout the buildings. The wait staff was dress accordingly to serve food as to not contaminate. The hotel did an overall great job amid the Covid-19 scare.

I would like to compliment the friendliness of the staff especially, Roman and Carlos from the sports arena bar. All of the staff were amazing, kind, and friendly. The place is absolutely gorgeous but I feel that the rooms looked a little old but that is okay because they already said that they will be getting the place fixed up. The views are spectacular!

Hotel needs to be updated overall facilities were nice

Boulevard Kukulcan Km 20 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, The Westin Resort & Spa Cancun is within 2 miles (3 km) of popular attractions such as El Rey Ruins and Delfines Beach. This 379-room, 4-star resort has 6 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Enjoy dining at Sea & Stones Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

All 379 rooms provide coffee makers, free bottled water, and laptop-compatible safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Guests of The Westin Resort & Spa Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Royal Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 2

Villa, 2 Bedrooms, Balcony, Ocean View

2 King Beds | Sleeps 6

Royal Room, 2 Double Beds, Balcony, Lagoon View

2 Double Beds | Sleeps 4

Royal Room, 1 King Bed, Balcony, Lagoon View

1 King Bed | Sleeps 2

Guest reviews for The Westin Resort & Spa Cancun

Everyone (58) Couples (18) Family (26)
5
Family

Everything was perfect

By on May 8, 2021

Review comment responded on May 10, 2021

Dear Guest, thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent holidays, and also for taking the time to share your experience with us. We are delighted to know you had a relaxing and renewing experience at our resort. We hope to have the honor to host you again, in a future getaway to the Caribbean! Be well,

3
Partner Couples

I liked the friendliness and attentiveness of the staff. From the receptionists, to the concierge staff, to the security, housekeeping and restaurant staff, all were very polite, friendly and helpful, often going above and beyond to help us. They definitely helped make it a pleasant stay. What I do recommend is improving the upkeep of the property and cleanliness. I saw a huge cockroach in the hallway as I was heading out, and the rooms felt like I was walking into a 1970's movie scene.

By on May 7, 2021

5
Family

Great location on beach

By on Apr 18, 2021

Review comment responded on Apr 19, 2021

Dear Guest, thank you for giving us the opportunity to host your most recent holidays at the Westin Resort & Spa Cancun. We are delighted to know you had a 5 stars stay with us. We cannot wait to welcome you back to your new home in Cancun. Be well,

5
Everyone

By on Apr 10, 2021

Review comment responded on Apr 21, 2021

Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia de 5-estrellas con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,

5
Family with small children Family

The view is absolutely gorgeous. The place is very clean, and the staff was phenomenal. I will definitely be going back.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Dear guest, thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent holidays. It is so rewarding to read you had such a relaxing and renewing experience. We are very grateful for your compliments towards our team members and to learn our associates made a difference and provided outstanding service. Can't wait to have you back in your new home in Cancun! Be well,

5
Everyone

By on Mar 13, 2021

Review comment responded on Mar 24, 2021

Dear Guest, Thank you for giving us the opportunity to host your most recent holidays at the Westin Resort & Spa Cancun. We are delighted to know you had a 5-star stay with us! We hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well,

5
Partner Couples

We took this trip for our honeymoon and it was the most amazing experience. Hotel was nice and clean. Concierge was amazing. All the staff were very friendly and were very helpful. We loved it so much we are planning a trip next year to take our children along. Definitely will be back!

By on Mar 12, 2021

Review comment responded on Mar 12, 2021

Dear guest, Thank you for selecting the hospitality of Westin Resort & SPA Cancun to celebrate such a special and important occasion. We are extremely happy to know that you had a wonderful anniversary and we are very grateful for your compliments towards our team members! Can't wait to have you back in your new home in Cancun, along with the rest of the family. Be well,

5
Everyone

By on Mar 9, 2021

Review comment responded on Mar 20, 2021

Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia de 5-estrellas con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien

5
Family

The hotel is in a special area of Cancun... just at the beginning of "zona hotelera"... the beach is just awesome... just one block from public transportation and 1 mile away from an oxxo store. The hotel provides lots of services although some of them were temporaly closed due to CV-19.

By on Feb 22, 2021

Review comment responded on Feb 23, 2021

Dear guest, thank you for giving us the opportunity to host your most recent holidays at the Westin Resort & Spa Cancun. We are delighted to know you had a 5-stars stay with us and we are extremely grateful for your comments. We hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well,

5
Partner Couples

Clean and easy to get to from the airport. The staff was nice and great ocean views.

By on Feb 9, 2021

Review comment responded on Feb 10, 2021

Dear Guest, Thank you for giving us the opportunity to host your most recent holidays at the Westin Resort & Spa Cancun. We are delighted to know you had a 5-stars stay with us, and that you enjoyed the service provided by our amazing associates. We hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well,

The Westin Resort & Spa Cancun

Boulevard Kukulcan Km 20, Cancun, QROO 77500
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