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The Westin Resort & Spa, Cancun

4.0 star property
On beach with 4 outdoor pools, near La Isla Shopping Mall

Choose dates to view prices

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
Couples treatment rooms, hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board
4 outdoor pools, free cabanas, pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(36 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(78 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(10 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(18 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(97 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(54 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of La Isla Shopping Mall, The Westin Resort & Spa, Cancun is within 2 miles (3 km) of other popular sights such as Aquaworld. This 379-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles
  • Iberostar Cancun Golf Course - 4 min drive - 1.8 miles
  • El Rey Ruins - 4 min drive - 2.0 miles
  • Delfines Beach - 5 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near La Isla Shopping Mall
Guests of The Westin Resort & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include a 24-hour gym, a sauna, and outdoor tennis courts.
Guests can expect to find free WiFi and LED TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities. Change of bedsheets is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Front of property
Emporio Cancun Optional All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.0 out of 10, Very Good, 2,218 reviews
$190 nightly
The price is $238
Feb 3 - Feb 4
Total with taxes and fees
Emporio Cancun Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Is free cancellation available at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of Jan 14, 2026, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on Jan 28, 2026 start from $143.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Westin Resort & Spa, Cancun?

This hotel is situated in Zona Hotelera within a short 13-minute walk of La Isla Shopping Mall and also 6 minutes on foot from Hotel Zone Beaches. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course within a short drive.

Will I be able to park at The Westin Resort & Spa, Cancun?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at The Westin Resort & Spa, Cancun?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, body wraps, and reflexology.

Does The Westin Resort & Spa, Cancun have a casino at the property?

No, The Westin Resort & Spa, Cancun doesn't have a casino.

Is there an indoor pool at The Westin Resort & Spa, Cancun?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What amenities will couples enjoy at The Westin Resort & Spa, Cancun?

This beachfront hotel offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 3 restaurants.

Are there hot tubs at The Westin Resort & Spa, Cancun?

Yes, this hotel has a spa tub.

Does The Westin Resort & Spa, Cancun feature a restaurant that includes a breakfast menu?

Yes, The Westin Resort & Spa, Cancun has 3 restaurants, and serves breakfast for a surcharge.

Does The Westin Resort & Spa, Cancun allow pets to stay for free?

No, pets aren't allowed at The Westin Resort & Spa, Cancun though service animals are welcome.

Are there connecting rooms at The Westin Resort & Spa, Cancun?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Westin Resort & Spa, Cancun?

The closest major airport to The Westin Resort & Spa, Cancun is Cancun Intl. Airport (CUN), which is 12 mi away (19 minutes by car).

Are there rooms with balconies that I can book at The Westin Resort & Spa, Cancun?

Yes, some guestrooms at The Westin Resort & Spa, Cancun offer a furnished balcony and may feature ocean views.

Does The Westin Resort & Spa, Cancun have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Resort & Spa, Cancun.

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1460 out of 2589 reviews
Rating 8 - Good. 610 out of 2589 reviews
Rating 6 - Okay. 278 out of 2589 reviews
Rating 4 - Poor. 113 out of 2589 reviews
Rating 2 - Terrible. 128 out of 2589 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Johanna

Liked: Staff & service
A few upgrades to the facility would have enhanced my stay but overall I was satisfied.
Stayed 1 night in Sep 2025

4/10 Poor

hemanth

Stayed 7 nights in Dec 2025

8/10 Good

Filiberto

Traveled with family
Liked: Cleanliness
Good
Stayed 1 night in Dec 2025

8/10 Good

Andres

Stayed 4 nights in Oct 2025

10/10 Excellent

Laural A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this spot! Martin provided us with great service at the beach, Oscar was an awesome surf instructor and Maria provided amazing spa services. Thank you Westin staff for a great experience!
Stayed 6 nights in Oct 2025

10/10 Excellent

Anand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good staff
Stayed 4 nights in Oct 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
More light plus the buthtub to ugly the rest was good
Stayed 5 nights in Oct 2025

6/10 Okay

Anthonine, montreal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Abdulfatai

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professionally and excellent staff.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jizel Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯the best esp they’ve extended my checkout of additional 2hrs for my bday!😍
Stayed 1 night in Oct 2025

8/10 Good

Ihab

Traveled with family
Liked: Cleanliness, staff & service
Food is very expensive and no much options
Stayed 9 nights in Aug 2025

6/10 Okay

Ariela

Traveled with family and small children
Disliked: Staff & service, amenities
The staff wasn't particularly helpful and the property looks run down in some areas. The food was average and the area around the property isn't really accessible unless you're driving.
Stayed 1 night in Oct 2025

10/10 Excellent

Salman

Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2025

2/10 Terrible

Teresa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No microwave the staff wasn't friendly and they take cash but don't give you change back in American money and they not finish working on the rooms so i will never stay there again but cancum was beautiful and i will go back
Stayed 3 nights in Oct 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Yimnel

Stayed 1 night in Oct 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

September 2025 , Cancun trip

Excellent hotel, clean and friendly staff. Grounds well maintained. Beginning of the hotel strip. Clean pool... everything met my expectations.... Thanks
Stayed 4 nights in Sep 2025

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were outdated. Air conditioners ran so loud I couldn’t sleep. Bathroom tub had plaster stains. Furniture was peeling.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room/ amazing staff/ amazing view/ prices to dine are high/ very nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Nadia

Stayed 5 nights in Oct 2025

10/10 Excellent

Guillermina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maritza the supervisor of the dinner room, she was kind and courteous. Staff understand about my dad issue to walk and they gave a great service. I’m planning to come again. We can accommodate greatly.
Stayed 2 nights in Oct 2025

8/10 Good

Maritza Benita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and beautiful, the food is very good. The only problem we had was that the card didn't work in the elevator and they deactivated it a few hours before departure and we had to go and complain to have it activated twice. That's the only thing, but I would come back here 🤗
Stayed 2 nights in Oct 2025

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