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The Westin Resort & Spa Cancun

4.0 out of 5.0

Recent guest reviews

Plenty of chairs and umbrellas, David was attentive, all staff was prompt.

I had read a few reviews that were negative, so was worried (as I am picky about hotels). I was pleasantly surprised. The pools were clean and the service was excellent. They were prompt and attentive with any requests. Overall was a great experience. We stayed in an ocean view room and I think those rooms may be better than the standard rooms.

Food.staff was very nice. Beach,pool also clean and nice. Bus and store near by Bedroom was clean But bathroom had bed smell. No refrigerator.no microwave Coffee maker didn't work.

it was amazing, we got a room upgrade due that it was my daughter first time in cancun and the room had a balcony view to the lagoon, once there everyone was very attentive specially a waiter named Moises that gave us excellent services always with a smile and also selena at the concierge awesome attitude very helpful

The Westin Resort & Spa provided us a relaxing environment with excellent service. We went to the fine dining restaurant our first 2 days since it far exceeded our expectations and we got to have local cuisine without having to leave the hotel. We preferred the location and setting which is away from the touristy areas of the hotel zone. Our room was on the 1st floor facing the lagoon which provided a nice transition from spending the days at the beach and pool areas. The only opportunity I saw was that the bathrooms needed upgrading, nonetheless, the staff kept our room very, very clean through out our 5 night stay. The wait staff were very accommodating and my daughter enjoyed the buffet breakfasts while I ordered off the menu.

It was a great location the food was ok. The room was a bit outdated but they are remodeling and are going to be in construction for a few years.

Staff were excellent. Breakfast buffet 2 thumbs up. Hotel is right on beach in quiet spot. Hotel was clean. A bit outdated but the location is perfect imo. Its the first hotel on strip but it takes no time to ride bus or cab anywhere. Heard lots of bad reviews from others about this hotel so was kind of hesitant but after staying there would def stay again. I give it 4/5 all day long. The people that complained either had horrible experiences which can happen anywhere, or are just really hard to please. Either way they set the bar really low for me so I was suprised when it wasnt that bad at all, and in fact an excellent almost hidden gem for the price.

This hotel has not been updated for many years. The rooms windows are dirty and don't open. The place is gross

We had a great one week stay at the Westin Spa and Resort, Cancun. Very friendly helpful staff. We were upgraded to a ground floor room with walk out patio to the beach which made all the difference as upper floor rooms had no balconies.

Nice staff, wonderful beach, clean room, good connection to the downtown by bus, good gym

valuable,only breakfast buffet a little expensive。I would choose here next time to Cancun

The hotel is clean and comfortable. The double beds are a bit small, but OK. The staff is friendly and the food is fair. There is a good buffet served during breakfast for around 15$ U.S. The location is on one end of the Zona Hotelera (Hotel Zone) making it quiet but not as accessible to most shops which are located on the northern end of the Zona. But, if you are looking for a comfortable and quiet stay, with a great view of the lagoon and the sea, far from the masses, this is the place.

These people do not care about whir customers. Take your money elsewhere.

Rooms are disgusting, hotel needs to upgrade. Bathrooms have a foul odor. A/C unit was dusty and loud. Towel service for pool/beach area was awful, they give you a card key to exchange for towels and 3 out of our 4 day stay, they didn't have towels! Paid $2300 for a dump! Paint drops everywhere, laps in the rooms that were falling apart. The electronic lock died so we were locked out of our rooms.

Overall it was just ok but we will try another hotel next time we come to Cancun. Our king-bed room (pre-paid) was not available at check-in. We had to accept a room with two queen beds. Poolside service was very poor. Beach service was better. Facility is definitely showing its age and hotel management is not keeping up. Concierge desk is more focused on selling excursions.

Our experience at the resort was great. The staff was very accommodating. They suggested excellent restaurants and day excursions. I had the BEST massage on the beach and my husband enjoyed the day spa. The resort is a bit old. Could use some updating....

Horrible experience at the Westin. First day we checked in, while getting dressed, someone came into our room. How does a hotel assign 2 different guest the same room. Our privacy was violated and we didn't feel safe after, always had to put on dead bolt. Rooms was dirty and smelly and bathtub had a red ring looking like blood (see pic). Toiletries in our room was almost empty on day we checked in. Excursion lady, Ana lack knowledge, very rude, unorganized and couldn't find the scuba diving tour we were offered the day before. So slow and made us missed our massage appointment and we ended up booking the tour on our own that was cheaper than what hotel offered. Complained to manager (Mauricio) about this and all he said was "she's new and probably needs to go back to training". How does Westin have these employees representing their name. We asked for late check out since we were attending a timeshare day we were leaving. Manager confirmed it was done and when I called the front desk to check the next day, front desk didn't show any notes about this. All staff was inconsistent, one says one thing but don't notate in system so we were always arguing with them. Last day we checked out, we didn't receive 20% discount on food/drinks as promised by concierge. Manager didn't see that note in system and wouldn't honor the discount and we argued with them. Finally after 30 mins, they realized they completely missed that note and finally gave us discount.

Very friendly and helpful. Great hotel. New carpet in halls would increase the value of this hotel ten fold as this is the only thing that keeps this hotel from being a 5 star.

The hotel staff and the view were the only things I can say anything nice about. The hotel room felt like a dorm and there were no activities offered on the premises. if you are active, you'd have to pay a lot of extra money and take a lot of extra time to go off site and have some physical and cultural experiences.

Received a great deal from The Westin through Orbitz! The hotel was amazing. Had 3 pools, 3 restaurants that I counted, a gym, spa. The staff was friendly and their customer service was great. Our room was facing the lagoon, which doesn't sound as beautiful as an ocean view, but the view was still spectacular! The room was very big, nice, clean and had a modern look. Overall, I had an amazing experience and would definitely recommend this hotel

Boulevard Kukulcan Km 20 Cancun QROO

Located in Avenida Kukulkan, The Westin Resort & Spa Cancun is within 2 miles (3 km) of popular attractions such as El Rey Ruins and Delfines Beach. This 379-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 4 restaurants. It's on the beach and also near Maya Cancun Museum and Wet n' Wild Cancun.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


The Westin Resort & Spa Cancun's 379 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.

Rooms


Guests of The Westin Resort & Spa Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Property features

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Royal Lagoon View - Balcony Room

Full 2 | Sleeps 4

Royal Ocean View - Balcony Room

King 1 | Sleeps 4

Suite

King 1 | Sleeps 2

Guest reviews for The Westin Resort & Spa Cancun

Everyone (50) Couples (229) Business (7) Family (102) Other (32) Friends (55)
4

nice beach

Everyone

Plenty of chairs and umbrellas, David was attentive, all staff was prompt.

By , from Texas on May 17, 2017

4

the hotel was excellent.

Everyone

I had read a few reviews that were negative, so was worried (as I am picky about hotels). I was pleasantly surprised. The pools were clean and the service was excellent. They were prompt and attentive with any requests. Overall was a great experience. We stayed in an ocean view room and I think those rooms may be better than the standard rooms.

By on May 16, 2017

3

nice hotel but too old

Everyone

Food.staff was very nice. Beach,pool also clean and nice. Bus and store near by Bedroom was clean But bathroom had bed smell. No refrigerator.no microwave Coffee maker didn't work.

By , from new york on May 13, 2017

5

nice hotel close to the beach and swimming pools

Everyone

it was amazing, we got a room upgrade due that it was my daughter first time in cancun and the room had a balcony view to the lagoon, once there everyone was very attentive specially a waiter named Moises that gave us excellent services always with a smile and also selena at the concierge awesome attitude very helpful

By , from san diego ca on May 9, 2017

5

relaxing stay in a quiet setting

Families

The Westin Resort & Spa provided us a relaxing environment with excellent service. We went to the fine dining restaurant our first 2 days since it far exceeded our expectations and we got to have local cuisine without having to leave the hotel. We preferred the location and setting which is away from the touristy areas of the hotel zone. Our room was on the 1st floor facing the lagoon which provided a nice transition from spending the days at the beach and pool areas. The only opportunity I saw was that the bathrooms needed upgrading, nonetheless, the staff kept our room very, very clean through out our 5 night stay. The wait staff were very accommodating and my daughter enjoyed the buffet breakfasts while I ordered off the menu.

By , from Seattle WA on Apr 22, 2017

4

great location!

Everyone

It was a great location the food was ok. The room was a bit outdated but they are remodeling and are going to be in construction for a few years.

By on Apr 21, 2017

4

very quiet/adult amazing views!!!!

Everyone

Staff were excellent. Breakfast buffet 2 thumbs up. Hotel is right on beach in quiet spot. Hotel was clean. A bit outdated but the location is perfect imo. Its the first hotel on strip but it takes no time to ride bus or cab anywhere. Heard lots of bad reviews from others about this hotel so was kind of hesitant but after staying there would def stay again. I give it 4/5 all day long. The people that complained either had horrible experiences which can happen anywhere, or are just really hard to please. Either way they set the bar really low for me so I was suprised when it wasnt that bad at all, and in fact an excellent almost hidden gem for the price.

By , from Missouri on Apr 5, 2017

Review comment responded on Apr 14, 2017

Dear Derek, Thank you very much for sharing your kind comments. We're glad to hear that you had a renewal stay with us and the next time you visit Cancún, we hope to have you back at The Westin. Warm regards,

1

run down hotel

Everyone

This hotel has not been updated for many years. The rooms windows are dirty and don't open. The place is gross

By on Mar 30, 2017

Review comment responded on Apr 6, 2017

Dear Anonymous, Thanks for sharing your feedback. We regret to hear your perceptions about the resort, as well, we would like to inform you that we're already working on a renovation. Best regards.

5

a very nice hotel on the beach.

Everyone

We had a great one week stay at the Westin Spa and Resort, Cancun. Very friendly helpful staff. We were upgraded to a ground floor room with walk out patio to the beach which made all the difference as upper floor rooms had no balconies.

By on Mar 25, 2017

Review comment responded on Mar 28, 2017

Dear Anonymous, Thank you very much for sharing your comments. We're glad to hear that you found our food excellent, and enjoyed the attentive service of our people, and beautiful beach, as well, we would like to inform you that we're already working on a deep renovation of our facilities to offer a better product to our guests, hope you can enjoy this the next time you visit Cancún. Best regards,

4

first time in westin

Everyone

Nice staff, wonderful beach, clean room, good connection to the downtown by bus, good gym

By on Mar 21, 2017

Review comment responded on Mar 25, 2017

Dear Anonymous, Thanks for sharing your comments. We're glad to hear that you enjoyed the beach and the Westin Workout Fitness Studio, as well, we appreciate your constructive comments about the smell. Best regards.