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Recent guest reviews

It was good for the price.

Everything was paid for but when I get to the Hotel they asked for $800 usd to “hold” for incase I wanted to used for room charges or anything but the hidden fees were the room tax which they take $72 usd a day from your hold money. That they never inform you about and oh also, the property doesn’t accept any cash/peso they only accept credit cards or the hold money “room charges”.

Extremely user unfriendly property. Lots of water leaks all over hotel from rain water. One very bossy rude concierge employee

The room furniture and condition felt a little dated but everything else made up for that. Excellent staff and service.

Friendly

It is super private. Worth it every dollar. Great staff. Friendly and very helpful.

I think there were bed bugs because my husband has red marks on his legs and I had a couple myself! We were also in our room when someone knocked and said that they were going to fumigate for bugs!

It was in a good location for buses and possible to walk or Uber ride to most places in the city

Second solo trip, another amazing experience!

Good hotel and great breakfast

The whole place was amazing

Great property great service.

The staff were amazing and made for a great experience!

The overall exoerience at the Westin Regina Hotel was excellent. The only downside is the overpriced food options availavble at the resort.

I like

The air conditioning sucked

I really enjoyed my stay here. The staff and service, food, location, pools, my room with ocean view, the bathroom. I have no complaints at all! I will definitely stay here again.

Boulevard Kukulcan Km 20 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera within a mile (2 km) of Iberostar Cancun Golf Course, The Westin Resort & Spa, Cancun is within 2 miles (3 km) of other popular sights such as El Rey Ruins. This 379-room, 4-star hotel has 6 outdoor pools along with a full-service spa and a restaurant.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Guests can expect to find free WiFi and LED TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests of The Westin Resort & Spa, Cancun have access to a full-service spa, 6 outdoor pools, and a children's pool. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Guest room, 1 King, Ocean View (H)

1 King Bed | Sleeps 2

1 Bedroom Master Suite, 1 King, Ocean View, Balcony (L)

1 King Bed | Sleeps 2

Ambassador Suite, 1 Bedroom, 1 King, Ocean View, Balcony (K)

1 King Bed | Sleeps 2

Guest room, 1 King, Ocean View (G)

1 King Bed | Sleeps 2

Guest reviews for The Westin Resort & Spa, Cancun

Everyone (19) Couples (10) Family (21)
4
Everyone

It was good for the price.

By on Sep 16, 2023

Review comment responded on Sep 16, 2023

Dear Carey Ray,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

2
Partner Couples

Everything was paid for but when I get to the Hotel they asked for $800 usd to “hold” for incase I wanted to used for room charges or anything but the hidden fees were the room tax which they take $72 usd a day from your hold money. That they never inform you about and oh also, the property doesn’t accept any cash/peso they only accept credit cards or the hold money “room charges”.

By on Sep 11, 2023

Review comment responded on Sep 11, 2023

Dear Leng,We are truly sorry to hear about the inconveniences experienced with your most recent reservation with us, as the sentiment you were left with is not part of the experience we aim to provide to our guests. We kindly ask you to contact us and provide more information regarding your concerns so we can follow up and clarify those charges. Thank you in advance.

2
Family Friends

Extremely user unfriendly property. Lots of water leaks all over hotel from rain water. One very bossy rude concierge employee

By on Aug 28, 2023

Review comment responded on Aug 28, 2023

Dear William Scott Myers,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We truly appreciate your comments and points as it helps us to focus on any opportunity area arising and be able to fix it and keep improving our services.However, we would like to share with you that we are working very hard on the renovation process, to update and enhance all our rooms and facilities, but it is long term project that will take us some time. Once again, we are sorry for the inconveniences that occurred during your past stay with us and we thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services.Be well

5
Family with small children

The room furniture and condition felt a little dated but everything else made up for that. Excellent staff and service.

By on Aug 27, 2023

Review comment responded on Aug 27, 2023

Dear Adela,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

4
Everyone

Friendly

By on Aug 22, 2023

Review comment responded on Aug 22, 2023

Dear Ismael,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

5
Everyone

By , from Schaumburg on Aug 1, 2023

Review comment responded on Aug 21, 2023

Dear Dana,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

5
Family

It is super private. Worth it every dollar. Great staff. Friendly and very helpful.

By on Jul 19, 2023

Review comment responded on Jul 19, 2023

Dear Rodolfo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soonBe well,

3
Partner Couples

I think there were bed bugs because my husband has red marks on his legs and I had a couple myself! We were also in our room when someone knocked and said that they were going to fumigate for bugs!

By on Jul 6, 2023

Review comment responded on Jul 7, 2023

Dear Maria,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback. We deeply regret the unfortunate experience you encountered during your stay at our Westin hotel. We sincerely apologize for any inconvenience and discomfort caused by your encounter with potential bed bugs. Your well-being and satisfaction are of utmost importance to us, for this reason, we manage a strict pest control, and we check every room in detail to prevent any situation. Please accept our sincerest apologies for the inconvenience you and your husband experienced. Your feedback is vital as it helps us improve our services and provide the exceptional experience.We genuinely appreciate your understanding and hope that you will consider staying with us again in the future, giving us the privilege to demonstrate the exemplary hospitality that we are recognized for. Be well

5
Family Family with small children

It was in a good location for buses and possible to walk or Uber ride to most places in the city

By , from katy on Jun 22, 2023

Review comment responded on Jun 30, 2023

Dear Paul,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

3
Everyone

By on Jun 16, 2023

Review comment responded on Jul 6, 2023

Dear Mark. Thank you for choosing to stay at the Westin Resort & Spa Cancun and providing your honest feedback on the Guest Satisfaction Survey. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well

The Westin Resort & Spa, Cancun

Boulevard Kukulcan Km 20, Cancun, QROO 77500
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