The Royal Caribbean - An All Suites Resort3.5 out of 5.0
Recent guest reviews
I was travelling with young cousins in teens and i booked the hotel with my flight reservation and they booked they're flights separate. When arrived at hotel we had one family suite but they don't allow 6 people in one suite. I was told that i will need to get another room since we were 6 people. i asked to speak to Manager so they can give me my room till i book another room through online or get another room at different hotel. i was told i can pay 150 pesos for anyone over 4 people as visitor and they can go in hotel.(visitor hours from 8am to 11pm) manager came and told me that he won't let 6 people go up to room. That other 2 will have to sit in lobby until i book another room. I explained to him how everyone is really tire since we had overnight stay at our connection and that i will pay visitor fee but let all 6 go to room and we have till 11pm to book another room or find another hotel. The manger told me that he won't let 6 people go up and that he won't even give me keys for the room that i had already paid because of that. After i said that i am willing to pay visitor fee, i was told by manager that he is simply not going to let me in the room. i quote " he said its his policy and he won't let other 2 people in hotel regardless". After asking the manager that hotel policy of visitor doesn't mean anything even then the response was that nothing else matter other that what he says. Manager on duty in morning shift.After numerous times asking they allowed us.
Near shopping center, restaurants, activities. Gym should be free because people who work out will be hungry a d will be eating more at your restaurants.
Check out Captain's Cove and Blue Geeko when you are tired of the buffets.
We enjoyed our stay. We were informed upon check in that we would have to switch rooms half way through, which was inconvenient but they were good about it. The facility was clean and view was perfect.
Pros: Clean rooms, beautiful views, friendly staff. Great value and small market on premise. Food in restaurant reasonably priced and delicious. Cons: Murphy beds extremely uncomfortable. No hot tub on premise. They try to charge you for a towel that someone steals so keep a good eye on towels. Overall we had a wonderful time here. Everyone was friendly and rooms were very clean. Housekeeping was amazing. We wouldn't stay here again only because beds were uncomfortable and we love a hot tub at the end of the day.
This hotel is perfect to kick your stress out. Dont expect much from the staff...
We have been visiting the Royal Resorts for many years and they consistently provide a wonderful experience. The water is gorgeous on the beach, but if you go during winter or spring break, be prepared to mark your palapa on the beach as early as 3:00 in the morning. If you don't get there early enough for the palapa, staff will bring you an umbrella, chaise, and table. Due to my scheduling error, we needed to add an extra day to our experience. The reservations department at the Royal Resorts told us there were no availabilities, but Orbitz actually had a listing, which we grabbed, at the neighboring Royal Islander. The transition from the Caribbean to the Islander was seamless and took only a few minutes, for which we thank the Royal Resorts. (I should also mention that Orbitz actually called the resort to inquire about our not having to wait until normal check-in time as we transitioned, which was appreciated.)
Great food, facilities, view, location. But I can totally do without the haggling to purchase a timeshare !
We have never had a bad trip. If you want to get away and relax this is the place.
Great place, well maintained. Beautiful beach and pools. Trips leaving daily to other sites from the lobby. We never left the resort our entire stay.
Great place to stay everything you need is there! All rooms are Ocean view great safe and you don't really need cash everything is changed to your room key pay at the end.. you will need a Visa or Mastercard for them to open a credit line but you can pay however at the end.. I'll be back again for sure.
I have been to this resort about eight times. It is amazing. I love that you can use the other associated properties although some are closing soon. Grounds are kept immaculate. Prices are reasonable.
Went here with my girl friend for 5 days. There were some families, and some couples-who occasionally got rowdy at the pool bar, but for the most part it was quiet and laid back. We often had an entire pool to ourselves in the late afternoon. Ocean side beach was great with a beach bar- drinks were only $3-4 here and at the pool. Service was great- there was a leak in our ceiling and someone came up within 15mins and it was fixed in 10 and never happened again. Maid service was friendly, and check in and check out were relatively quick. The guys at the bar were patient and nice. The only downside to a hotel in this part of Cancun is the surf- it's rough this time of year and there are red flags throughout the coastline so No swimming in the ocean. If you did want to go in there is a sandbar area 30 yards north of the hotel beach that had double yellows. There was also always a cabana (umbrella and chairs/loungers) open on the beach after 12pm right in front of the hotel. We easily took the city bus up and down Hotel Zona for only 10.5 pesos (50 cents). A bus came evr 5-10 minutes and the bus stop is only a few blocks walk from the hotel. We knew when to get off the bus when we could see the Omni Hotel, the Royal Carib is right next to this one, but tucked back there. Made for a really convenient, and worry free vacation. was offered an chance to come back really cheap if we participated in their timeshare presentation, but didn't have the $ up front.
This hotel was decent - nice rooms and right on the beach and their staff is friendly not pushy.
I stay two night during a business conference in a neighboring hotel. Location was good for me. Beach and Pool look really nice. Room was organized well with walk-in-closet and bathroom separated from main room. There was no desk and no place to set a laptop and the electrical outlets are scarce. Bring your own extension cord. View of sea from room was good but room adequate but nothing special
The Royal resorts are always clean, the staff is friendly and if you have an issue it is resolved quickly.
Really good and fun experience with my family and friends