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Now Emerald Cancun - All Inclusive

4.0 star property
Stylish resort on the shore with 3 outdoor swimming pools

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Photo gallery for Now Emerald Cancun - All Inclusive

Outdoor wedding area
Deluxe Partial Ocean View Double | View from room
Deluxe Sunset Lagoon View Balcony King | View from room
Outdoor wedding area
Reception

Reviews

7.0

Good

Popular amenities

  • Bar
    BarBar
  • All inclusive
    All inclusiveAll inclusive
  • Pool
    PoolPool
  • Gym
    GymGym
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa

Explore the area

Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course4 min walk
  • Popular LocationEl Rey Ruins13 min walk
  • Popular LocationDelfines Beach17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)13 min drive

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About the neighborhood

Cancun

Located in Zona Hotelera, Now Emerald Cancun - All Inclusive is within a 10-minute walk of popular sights such as El Rey Ruins and Iberostar Cancun Golf Course. This 427-room, 4-star resort has 3 outdoor pools along with a full-service spa and 7 restaurants.
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What's nearby

  • Iberostar Cancun Golf Course - 4 min walk
  • El Rey Ruins - 13 min walk
  • Delfines Beach - 17 min walk
  • Aquaworld - 5 min drive
  • La Isla Shopping Mall - 9 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 13-min drive, 8.4 mi/13.5 km.

Restaurants

  • ‪Trafalgar - ‬5 min walk
  • ‪Sun Palace - ‬14 min walk
  • ‪Km 19.5 - ‬1 min drive
  • ‪Zai - ‬3 min walk
  • ‪Rosmarinus - ‬6 min walk

About this property

Now Emerald Cancun - All Inclusive

Stylish resort on the shore with 3 outdoor swimming pools
Guests of Now Emerald Cancun - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. If you decide to drive, there's free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive resort include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find LED TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort

Frequently asked questions

Is a free cancellation option available at Now Emerald Cancun - All Inclusive?

Now Emerald Cancun - All Inclusive provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see around Now Emerald Cancun - All Inclusive?

This resort is situated in Zona Hotelera within a 10-minute walk of El Rey Ruins and Iberostar Cancun Golf Course. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is parking available on site at Now Emerald Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at Now Emerald Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, hydrotherapy, and aromatherapy.

Does Now Emerald Cancun - All Inclusive have a casino at the property?

No, Now Emerald Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Now Emerald Cancun - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Now Emerald Cancun - All Inclusive?

This beachfront resort offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 7 restaurants.

Are there hot tubs at Now Emerald Cancun - All Inclusive?

No, but this resort does have a sauna.

Does Now Emerald Cancun - All Inclusive have a restaurant with a breakfast menu?

No, Now Emerald Cancun - All Inclusive doesn't have a restaurant that serves breakfast.

Will Now Emerald Cancun - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Now Emerald Cancun - All Inclusive.

Does Now Emerald Cancun - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Now Emerald Cancun - All Inclusive?

The closest major airport to Now Emerald Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 8.4 mi away (13 minutes by car).

Are there rooms with balconies at Now Emerald Cancun - All Inclusive?

Yes, some guestrooms at this resort offer either a balcony or a deck where guests can enjoy ocean or garden views.

Now Emerald Cancun - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 212 out of 647 reviews" "
Rating 8 - Good. 146 out of 647 reviews" "
Rating 6 - Okay. 119 out of 647 reviews" "
Rating 4 - Poor. 70 out of 647 reviews" "
Rating 2 - Terrible. 100 out of 647 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janille Xyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Leslie

Stayed 4 nights in Aug 2023

6/10 Okay

Cruz

Liked: Cleanliness
Disliked: Staff & service
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
Stayed 4 nights in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
Stayed 7 nights in Jul 2023

4/10 Poor

Ervin Mauricio

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
Stayed 2 nights in Jul 2023

2/10 Terrible

Juan Carlos

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
Stayed 4 nights in Jul 2023

2/10 Terrible

Akhil

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The food is not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Been here twice and loved it both times, sad that they are closing
Stayed 3 nights in Jul 2023

2/10 Terrible

Gloria E

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
Stayed 7 nights in Jul 2023

8/10 Good

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mauricio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel th
Stayed 5 nights in Jul 2023

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No Mexican food, limit food, old room, limit bar,
Stayed 3 nights in Jul 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Bholanauth

Stayed 3 nights in Jul 2023

2/10 Terrible

Alma

Stayed 3 nights in Jul 2023

2/10 Terrible

Amelia

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Victor

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
Stayed 7 nights in Jul 2023

6/10 Okay

mauricio A Umana

Traveled with group
Liked: Staff & service
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
Stayed 3 nights in Jul 2023

4/10 Poor

Lior

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Sandra

Traveled with family
Disliked: Amenities
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
Stayed 2 nights in Jul 2023

8/10 Good

Pedro Rossi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there…it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
Stayed 4 nights in Jul 2023

2/10 Terrible

Fady

Stayed 5 nights in Jul 2023

2/10 Terrible

Zulema Barreto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
Stayed 7 nights in Jul 2023

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Overall property is average
Stayed 2 nights in Jul 2023

10/10 Excellent

ANNA KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities