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Krystal Grand Punta Cancun

4.0 out of 5.0

Krystal Grand Punta Cancun

4.0 out of 5.0

Recent guest reviews

The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.

nice hotel, nice beach, clean room, friendly staff

This is a beautiful hotel in a beautiful setting. The ocean view room is stunning. My only complaint would be that the mid-morning shower water was only luke warm. Beach/water both beautiful. Near lots of restaurants, shopping, clubs, etc Would definitely return.

It was very nice and fun I would recommend it to anyone

It was s great first visit to Cancun. Great location, great staff, beautiful hotel.

Bad staff. Were charging extra things on restaurant beach area. Supervisor dont treat client eith respect

Nice beach .. not very kid friendly no activity in the resort. Hotel staff is more interested for people to buy membership for resorts wasted our whole one day in presentation. Expedia inside resort is good price should have include breakfast but it wasn't included .. Beach is nice no weed which is plus point .

nice hotel, close to the beach great view. room was very clean and looked brand new.

It was excellent service from check in to check out

Stayed in the ascension tower it was truly amazing the staff was friendly and extremely hospitable for sure making Krystal hotels my first go to hotel :)

From the first day the receptionist gave us the impression that we had purchased the lowest level of service available. The rooms have a DECORATIVE climate control because according to them the hotel administration had a set temperature for all the rooms. our room was at 11th floor and it was so hot that we could not sleep at night. My kids are scare of roaches and the first day they almost stepped on two gigantic roaches by the deck going into the lounge. the all inclusive is a joke because they exclude any and all sea food! and the list of negatives would go on! never again staying in this hotel.!

Smelled musty.didnt even have free coffee in the room.everything was an upsell.the staff were all very nice though.

All service in bar ,room and activity for kid are the best thanks team krystalgrand

The hotel was nice. The last day we ordered room service for breakfast. We call at 10am food arrived at 11:30am with the WORST breakfast ever. What a shame.

THE ROOM HAD SEVERE DAMP PROBLEMS. THE WHOLE ROOM WAS LITERALLY DRIPPING WET. THE AIR CONDITIONING STANK. IT WAS AWFUL. WE DIDNT SLEEP THE WHOLE NIGHT. AS SOON AS WE COULD WE LEFT THE HOTEL AND CHECKED INTO A HOTEL DOWN THE ROAD FOR THE REMAINDER OF OUR TRIP AT OUR OWN EXPENSE. SERVICE WAS POOR. TOOK 30MINS TO GET OUR BREAKFAST.

The hotel is boring no events and they close the pools at 8:00pm. The staff in the lobby restaurant are rude and looked upset.

Very pleasant stay. The staff super helpful and friendly. Fast response from the staff for any type of service. Excellent location. Beautiful beaches. We enjoyed every single minute of our stay.

Hotel highlights

  • Steps from Delphinus Dreams and Forum Beach
  • Free in-room WiFi
  • Free valet parking
  • Onsite dining

Located in Zona Hotelera, Krystal Grand Punta Cancun is next to popular attractions like Delphinus Dreams and Forum Beach. This 395-room, 4-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

There are multiple options for onsite dining with 4 restaurants, including O, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

An LED TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a furnished balcony, a minibar, and free bottled water.


Property features

Guests of Krystal Grand Punta Cancun have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free valet parking, along with an airport shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a 24-hour fitness center, a sauna, and a business center.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4

Room, Balcony (Altitude Room )

Full 2 | King 1 | Sleeps 4

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Altitude Room 1 King Ocean View

King 1 | Sleeps 2

Guest reviews for Krystal Grand Punta Cancun

Everyone (89) Couples (24) Family (11) Friends (3) Other (1)
3
Partner Couples

The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.

By on May 5, 2019

5
Everyone

By on Feb 2, 2019

5
Everyone

nice hotel, nice beach, clean room, friendly staff

By , from voaton on Dec 27, 2018

4
Everyone

This is a beautiful hotel in a beautiful setting. The ocean view room is stunning. My only complaint would be that the mid-morning shower water was only luke warm. Beach/water both beautiful. Near lots of restaurants, shopping, clubs, etc Would definitely return.

By on Dec 13, 2018

4
Everyone

It was very nice and fun I would recommend it to anyone

By on Dec 12, 2018

5
Everyone

It was s great first visit to Cancun. Great location, great staff, beautiful hotel.

By on Nov 25, 2018

4
Everyone

By on Nov 23, 2018

1
Everyone

Bad staff. Were charging extra things on restaurant beach area. Supervisor dont treat client eith respect

By , from Los angeles on Nov 14, 2018

4
Everyone

Nice beach .. not very kid friendly no activity in the resort. Hotel staff is more interested for people to buy membership for resorts wasted our whole one day in presentation. Expedia inside resort is good price should have include breakfast but it wasn't included .. Beach is nice no weed which is plus point .

By on Nov 8, 2018

5
Everyone

nice hotel, close to the beach great view. room was very clean and looked brand new.

By , from sarasota, fl on Oct 29, 2018

Review comment responded on Nov 4, 2018

Dear Tj, we thank your rating. for us is a pleasure you have enjoyed our service and facilities, remember this is your home away from home and we all are happy expecting for your return.