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Krystal Grand Punta Cancun

4.0 out of 5.0

Recent guest reviews

if location is everything and the water gourgous! I've been to Cancun many times and this place is by far my favorite! It was my fiancé first visit and he's in love with Cancun now!

Loved the fact that you walk out the hotel right onto the beach. Hotel next to all the nightlife area in Cancun.

Beautiful beach front location. Infinity pool, facing the ocean. Our room was cleaned daily and housekeeping did a wonderful job. Extremely slow service on the beach. All inclusive food is terrible, stale and barely edible.

This hotel is in walking distance to restaurants, shopping, entertainment. Great location. The beach is beautiful, out back of hotel. Drinks & food service on the beach. Tiki hits & lounge chairs free of charge! Pools are clean & refreshing. The rooms are average. I recommend ocean view with balcony. Room service was great. The only problem I had was communicating with them. It was hard to find someone who could speak fairly good English.

Nice hotel, very good fitness center and equipment, friendly staff. The only drawback for me was that the hotel itself isn't air conditioned but once you got into the elevator or your room, it was. This is the only reason I gave it a 4 rating

My group of friends and I stayed here 5 days and 4 nights all inclusive and I have to say we loved it! Being my first time in Cancun this hotel really made sure we had a great experience. The food was delish, the service was amazing and friendly and the view was to die for! I will definetly be returning to Cancun and would not think to stay any where else.

Poor hotel layout, hard to get to where you are going. some maintenance issues like a crappy shower head that was not adjustable and sprayed sideways. Lack of follow up by the hotel staff, for example asked multiple times, multiple staff members for a bottle opener for our room. Imagine someone wanting to have a bottle of beer in Cancun? Never did get an opener and multiple trips to the front desk, bar etc. Programmable thermostat in the room was hard to figure out and failed a few times leaving us sweating on top of the bed covers at night...this hotel is generally a nice property and should be a 4 star but I give it 3.5

Most of our stay was nice, the room was average for a hotel in the area, the staff was accomodating. we had rain for two days in our stay that leaked in through ceilings, shut down power, phones, and elevators. there was no apology or compensation for individuals who were seriously inconvenienced by elevators shut down for hours we were on the 14th floor and the elevators were shut down around diner time and I couldn't see forcing my 3 and 8 year old children to walk up 14 flights of stairs in a stairwell with no AC. The phones were also down which meant we couldn't even call to inquire about the problem or get assistance if it was needed.

Was my first Cancun trip, I enjoyed everything but my stay at Krystal Grand. First night checking in: The power was out so it was humid in the lobby. The receptionist was not apologetic about it. The elevator didn't work. We got to our room and it smelt weird. Even with the power back on our AC was broken. They had no room for us to switch so we had to stay in that room. The linen were are damped and had a weird smell to it. When we mentioned it to the front desk, she said we're the only one that complained. Yet she still didn't offer to do anything about it. My friend's wristband slipped off while swimming and they wanted to charge her $50 usd for a replacement! Without the wristband, we don't have access to the hotel amenities. We saw a lot of people on Krystal's side of the beach without the band so I don't see the big deal of their wristband policy! Their food are expensive, not much variety and not good at all. We find ourselves walking off about 15-20 minutes down the street for good food every night. So location was not on point either. I'd rather pay more and stay next door at Hotel Ziva where it's all inclusive and so much more beautiful. We walked along the beach to check Hotel Ziva out and fell in love already with just the little peek that we saw. It was a shame coming back to our hotel every evening. It was not cheap either. I felt cheated.

Good location, far enough from the central area to have some peace but close enough to walk there in 5 mins.

Excellent for the price. I liked the size of resort that it's not enormous. The only negative was construction next door going on from 6am-8pm & 2 pools closed. There is a Starbucks on site but ironically doesn't serve coffee which was a bummer.

Hotel was large and beautiful. Beach was great, Bali beds and tiki huts always available. Staff spoke English and was very pleasant. Room was clean. Accommodated early check in. Several restaurants on the hotel ground. Recommend The Grill Restaurant.

when I arrived , we had a problem with the package I booked with orbitz which was suppose to be a all inclusive and I was told it wasn't. Long story short orbitz messed my booking and we tried to fix it with the hotel staff but they were dismissive and didn't care at all ,seemed like they just wanted to go home or go eat. on top of all that they had a attitude. RUDE!

The Grand is right at the tip of Cancun, Punta Cancun. The beach is very wide and the waters are very calm due to the man made barrier that creates a cove like area. The hotel is 1 block to all of Cancun's nightlife. Dollar for dollar the Grand is a really good buy.

Overall a very good experience and right on the Ocean. Very good and friendly staff. The front desk is bi-lingual.

I had a great time and recommend staying in altitude club level so you can goto the altitude lounge to enjoy gourmet food and appetizers and drinks. The beach was really nice. At first the hot water was cool but once we told front desk they came and fixed it. I liked how we could use the other Krystal pools next door.

some waiters are rude and not willing to serve you. beach open to all the public and everyone is in your business not letting you relax.

Great service and hospitality. As a perk, we were offered a hospitality room after we left our room. Were able to shower and get washed up before our trip.

Amazing staff, everyone was friendly. I would definitely recommend this Hotel!

Bathroom stinks Sheets weren't changed just fixed Tissue wasn't refilled nice room overall but a bit smelly Hotel had no music or entertainment that I had no desire of being indoors or even going to the hotel bars or restaurants

Boulevard Kukulkan Km 8.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan, Krystal Grand Punta Cancun is next to Gaviota Azul Beach and Delphinus Dreams. This 295-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. It's on the beach and also a short walk from Cancun Convention Center and Forum Beach.


Dining

There are multiple options for onsite dining with 4 restaurants, including O, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 295 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. MP3 docks, minibars, and coffee makers are also standard.


Property features

Guests of Krystal Grand Punta Cancun have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free valet parking, as well as an airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 2 Double Beds, Ocean View

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 4

Altitude Club 1 King Bed Ocean view

King 1 | Sleeps 4

Guest reviews for Krystal Grand Punta Cancun

Everyone (36) Couples (22) Family (10) Friends (3) Other (1)
5

we will be back!

Everyone

if location is everything and the water gourgous! I've been to Cancun many times and this place is by far my favorite! It was my fiancé first visit and he's in love with Cancun now!

By , from Houma , LA on Jul 16, 2017

Review comment responded on Jul 18, 2017

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

4
Everyone

Loved the fact that you walk out the hotel right onto the beach. Hotel next to all the nightlife area in Cancun.

By , from CA on Jul 14, 2017

Review comment responded on Jul 18, 2017

Dear Devon: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

4
Everyone

Beautiful beach front location. Infinity pool, facing the ocean. Our room was cleaned daily and housekeeping did a wonderful job. Extremely slow service on the beach. All inclusive food is terrible, stale and barely edible.

By , from San Diego on Jul 8, 2017

Review comment responded on Jul 10, 2017

Dear Amy: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

4

great hotel

Everyone
Beach days

This hotel is in walking distance to restaurants, shopping, entertainment. Great location. The beach is beautiful, out back of hotel. Drinks & food service on the beach. Tiki hits & lounge chairs free of charge! Pools are clean & refreshing. The rooms are average. I recommend ocean view with balcony. Room service was great. The only problem I had was communicating with them. It was hard to find someone who could speak fairly good English.

By on Jul 4, 2017

Review comment responded on Jul 10, 2017

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

4

very nice stay

Everyone

Nice hotel, very good fitness center and equipment, friendly staff. The only drawback for me was that the hotel itself isn't air conditioned but once you got into the elevator or your room, it was. This is the only reason I gave it a 4 rating

By , from Oklahoma on May 28, 2017

Review comment responded on May 30, 2017

Dear Wendy: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. Please accept our apologies for the AC inconvenience. We hope to have the opportunity to welcome you back soon! Cordially, The Management

5

amazing view and great service

Everyone

My group of friends and I stayed here 5 days and 4 nights all inclusive and I have to say we loved it! Being my first time in Cancun this hotel really made sure we had a great experience. The food was delish, the service was amazing and friendly and the view was to die for! I will definetly be returning to Cancun and would not think to stay any where else.

By on May 19, 2017

Review comment responded on May 25, 2017

Dear Amber: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

3

a few issues

Everyone

Poor hotel layout, hard to get to where you are going. some maintenance issues like a crappy shower head that was not adjustable and sprayed sideways. Lack of follow up by the hotel staff, for example asked multiple times, multiple staff members for a bottle opener for our room. Imagine someone wanting to have a bottle of beer in Cancun? Never did get an opener and multiple trips to the front desk, bar etc. Programmable thermostat in the room was hard to figure out and failed a few times leaving us sweating on top of the bed covers at night...this hotel is generally a nice property and should be a 4 star but I give it 3.5

By , from Utah on May 17, 2017

Review comment responded on May 25, 2017

Dear Brad: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future. Cordially, The Management

3

mostly good but rain caused issues

Everyone

Most of our stay was nice, the room was average for a hotel in the area, the staff was accomodating. we had rain for two days in our stay that leaked in through ceilings, shut down power, phones, and elevators. there was no apology or compensation for individuals who were seriously inconvenienced by elevators shut down for hours we were on the 14th floor and the elevators were shut down around diner time and I couldn't see forcing my 3 and 8 year old children to walk up 14 flights of stairs in a stairwell with no AC. The phones were also down which meant we couldn't even call to inquire about the problem or get assistance if it was needed.

By on Apr 27, 2017

Review comment responded on May 12, 2017

Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. Please accept our most sincere apologies for the inconveniences that the rain brought. Hopefully you will give us another opportunity to serve you better in the future. Cordially, The Management.

1

total disappointment!!!

Everyone

Was my first Cancun trip, I enjoyed everything but my stay at Krystal Grand. First night checking in: The power was out so it was humid in the lobby. The receptionist was not apologetic about it. The elevator didn't work. We got to our room and it smelt weird. Even with the power back on our AC was broken. They had no room for us to switch so we had to stay in that room. The linen were are damped and had a weird smell to it. When we mentioned it to the front desk, she said we're the only one that complained. Yet she still didn't offer to do anything about it. My friend's wristband slipped off while swimming and they wanted to charge her $50 usd for a replacement! Without the wristband, we don't have access to the hotel amenities. We saw a lot of people on Krystal's side of the beach without the band so I don't see the big deal of their wristband policy! Their food are expensive, not much variety and not good at all. We find ourselves walking off about 15-20 minutes down the street for good food every night. So location was not on point either. I'd rather pay more and stay next door at Hotel Ziva where it's all inclusive and so much more beautiful. We walked along the beach to check Hotel Ziva out and fell in love already with just the little peek that we saw. It was a shame coming back to our hotel every evening. It was not cheap either. I felt cheated.

By , from houston on Apr 24, 2017

Review comment responded on May 11, 2017

Dear Tiffani: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. Please accept our most sincere apologies for the inconveniences, and hopefully you will give us another opportunity to serve you better in the future. Cordially, The Management.

4
Everyone

Good location, far enough from the central area to have some peace but close enough to walk there in 5 mins.

By on Apr 19, 2017

Review comment responded on May 12, 2017

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management