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Krystal Grand Punta Cancun

4.0 out of 5.0

Recent guest reviews

The MOLD in the air conditioning here was so unhealthy that we just turned it off and kept the balcony door open. The problem with that is that hotel machinery outside is very loud not just from our hotel but several surrounding ours. I was attending a conference at another hotel and there was a mold problem there as well. The incessant bass beat coming down the beach from every tune played at the Hard Rock was very annoying and I am sure at a volume that causes permanent ear damage at that location.

Stayed a weekend with my wife for a wedding anniversary and had the greatest time, excellent service and very pleasant experience overall.

After leaving the villa Del palma and coming here i felt so much better it saved our vacation

BAD BATHROOMS, POOR SERVICE AT ENTRANCE, TOO MUCH HOT IN LOBBY, PARKING AT MANAGERS GARAGE AS AN ERROR WAS THE WORST EXPERIENCE THAT WE HAD, THEY NEVER TOLD US THAT THIS WAS THE MANAGERS PARKING LOT, SO WE NEVER KNEW THAT FACT UNTIL THE SECURITY OF THE HOTEL CAME TO OUR ROOM KNOCKING THE DOOR AT 7 AM IN OUR VACATIONS.

Nice Hotel , Best Beach in Cancun Great Food Always Fresh

This was our third trip to Cancun and we've always stayed at the Krystal Grand Punta. We enjoy the location, atmosphere, activities, food and shopping you can enjoy at the hotel. We were disappointed that the meal option was not available (in the past you could purchase $$$$ meals and the hotel would match it). We don't drink alcohol nor eat much so that meal option was perfect for us.

Great friendly staff, beautiful beach. What more could you ask for

Nice Hotel, great view to the beach, nice pools and staff is great........the only two problems we found were: The a/c temperature is locked to 78 degree......if you coming from the heat outside during the day,you won't feel the a/c....also you have to sleep without bed sheets in order for you to be able to sleep....it's to hot. Walls are not sound proof you hear the wind blowing all night..... imagine.......they even offer you earplugs because they know the problem they have.

Awesome hotel for the price paid with perfect location, wonderful beach and nice staff

nice hotel fair price but the looby it's a oven no wonder is empty lol the time no a.c. terrible,

We stayed in the 8th floor, excellent view. Ask for Hervik when you're in the beach, he will make your stay they best. The only cons were the musty smell in the room and that there was no ac in the hotel lobby.

Had a great experience. Great staff and food. Great location.

We've stayed here before. It's an excellent hotel. Friendly staff and it's got everything you could want, including a brand new pool in addition to two other pools. It's within walking distance of great shopping and dining. Beach is groomed and clutter free

Very satisfied and i will definitely stay here again

The amenities at this property are amazing. The beach, pools, outdoor space are amazing. The ocean is so clear and blue, honestly amazing. We did not have an all inclusive plan, however food and drinks were very reasonable. On our last morning we shared a romantic couples massage at the spa. This was an awesome experience The professional staff was expertly trained. The location is also very convenient, just s short walk to all of the popular night life. Coco Bongo, City Congo etc. I would def recommend this location!

Beautiful experience we will be back. Staff very nice, will be back for sure !!!

Walking distance to clubs, oxxos, Mercadito, will not regret it

Nice hotel with an attentive and friendly staff. A couple downsides are that the main lobby and hallway areas were hot/muggy and the mattresses were too firm. I would also like to mention the hotel identification wristbands. It somehow came off in my acquaintance's sleep, so it was placed on the nightstand. Housekeeping came in later while we were away and collected it. To get a replacement costs 50USD!!! They failed to provide this information at check in, so we refused to pay. So, please hold on tight to your wristband to avoid an extra cost such as this.

if location is everything and the water gourgous! I've been to Cancun many times and this place is by far my favorite! It was my fiancé first visit and he's in love with Cancun now!

Loved the fact that you walk out the hotel right onto the beach. Hotel next to all the nightlife area in Cancun.

Boulevard Kukulkan Km 8.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Avenida Kukulkan, Krystal Grand Punta Cancun is next to Gaviota Azul Beach and Delphinus Dreams. This 295-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. It's on the beach and also a short walk from Forum By The Sea Mall and Caracol Beach.


Dining

There are multiple options for onsite dining with 4 restaurants, including O, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 295 air-conditioned rooms feature furnished balconies, minibars, and free bottled water. Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Krystal Grand Punta Cancun have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free valet parking, as well as an airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4

Expedia VIP Suite

King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Room, Balcony (Altitude Room )

Full 2 | King 1 | Sleeps 4

Guest reviews for Krystal Grand Punta Cancun

Everyone (52) Couples (23) Family (11) Friends (3) Other (1)
1

mold in the air conditioning

Everyone

The MOLD in the air conditioning here was so unhealthy that we just turned it off and kept the balcony door open. The problem with that is that hotel machinery outside is very loud not just from our hotel but several surrounding ours. I was attending a conference at another hotel and there was a mold problem there as well. The incessant bass beat coming down the beach from every tune played at the Hard Rock was very annoying and I am sure at a volume that causes permanent ear damage at that location.

By , from MI on Nov 22, 2017

Review comment responded on Nov 25, 2017

Dear guest, thank you for took the time to rate our service. Let me apologize for the inconvenience you experienced during your stay, you may be sure we redirected those complaints to the engineering department in order to improve the A/C quality to can offer the best for your next visit, hopefully to have the chance to serve you again in the future

4

nice hotel and great service!

Couples

Stayed a weekend with my wife for a wedding anniversary and had the greatest time, excellent service and very pleasant experience overall.

By , from Miami, FL on Nov 14, 2017

Review comment responded on Nov 16, 2017

Dear guest, thank you for share your comments, we are glad to know you´ve had a good stay for your past holidays. Remember here is your home away from home.

5

loved it overall

Everyone

After leaving the villa Del palma and coming here i felt so much better it saved our vacation

By on Nov 13, 2017

Review comment responded on Nov 16, 2017

Dear guest, we acknowledge your rating, your comments have been shared with all our team and they are happy expecting for your next visit to offer the service you deserve. Remember here is your home away from home.

1

never coming back

Everyone

BAD BATHROOMS, POOR SERVICE AT ENTRANCE, TOO MUCH HOT IN LOBBY, PARKING AT MANAGERS GARAGE AS AN ERROR WAS THE WORST EXPERIENCE THAT WE HAD, THEY NEVER TOLD US THAT THIS WAS THE MANAGERS PARKING LOT, SO WE NEVER KNEW THAT FACT UNTIL THE SECURITY OF THE HOTEL CAME TO OUR ROOM KNOCKING THE DOOR AT 7 AM IN OUR VACATIONS.

By on Nov 12, 2017

Review comment responded on Nov 14, 2017

Dear guest, thank you for took the time to rate our services. We´re sorry you were unhappy, you may be sure We are working hard to fix the issue you experienced. And We hope to have the chance to offer our service for you again in the future to make things better for you.

5

nice hotel , best beach in cancun

Everyone

Nice Hotel , Best Beach in Cancun Great Food Always Fresh

By , from Chicago IL on Nov 9, 2017

Review comment responded on Nov 16, 2017

dear guest, thank you for took the time to share your comments, we are really glad to know you´ve had a great experience for your past stay. We are happy expecting for your next visit.

4

a real tropical getaway

Everyone

This was our third trip to Cancun and we've always stayed at the Krystal Grand Punta. We enjoy the location, atmosphere, activities, food and shopping you can enjoy at the hotel. We were disappointed that the meal option was not available (in the past you could purchase $$$$ meals and the hotel would match it). We don't drink alcohol nor eat much so that meal option was perfect for us.

By , from Texas on Nov 5, 2017

Review comment responded on Nov 14, 2017

Dear guest, let me thank the time you took to rate our service, we are really glad to know you´ve had selected us in many times for your holidays in Cancun. You may be sure your comments have been shared with our executive team in order to improve the service. We are happy expecting for your next visit here, your Caribbean home away from home.

4
Everyone

Great friendly staff, beautiful beach. What more could you ask for

By , from new orleans on Oct 23, 2017

Review comment responded on Oct 26, 2017

Dear guest, let me thank the time you took to rate our service, your feedback is really matter for us. We are really glad to know you´ve had a great experience during your holidays. Please don´t hesitate to contact us for further assistance.

3

nice hotel but, walls are not sound proof.

Everyone

Nice Hotel, great view to the beach, nice pools and staff is great........the only two problems we found were: The a/c temperature is locked to 78 degree......if you coming from the heat outside during the day,you won't feel the a/c....also you have to sleep without bed sheets in order for you to be able to sleep....it's to hot. Walls are not sound proof you hear the wind blowing all night..... imagine.......they even offer you earplugs because they know the problem they have.

By , from Miami on Sep 29, 2017

Review comment responded on Oct 1, 2017

Dear guest, let me thank the time you took to rate our service, your feedback is really matter for us. You may be sure our executive team is working to fix the issues you experienced. Hopefully to have the chance again to serve you in the future to make things better.

5

great beach and perfect location

Everyone

Awesome hotel for the price paid with perfect location, wonderful beach and nice staff

By on Sep 29, 2017

Review comment responded on Oct 1, 2017

Dear guest, let me thank the time you took to rate our service, we are really glad to know you´ve had a great time during your stay. You may be sure we are happy expecting for your next visit her, your home away from home.

3

yes nice hotel but

Families

nice hotel fair price but the looby it's a oven no wonder is empty lol the time no a.c. terrible,

By , from usa on Sep 10, 2017

Review comment responded on Sep 12, 2017

Dear guest, thank you for take the time to rate our service. Your feedback is really matter for us and you may be sure we Works everyday to up set our quality. Hopefully to have again the chance to serve you in the future.