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Krystal Grand Cancun All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

Beach bar
4 outdoor pools, pool umbrellas, sun loungers
A coastal hotel with a beach view, multiple swimming pools, and a beachfront location.
Outdoor wedding area
Body treatments, aromatherapy, hot stone massages, facials

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a TV, a desk, and a chair.

Standard Room, 2 Double Beds, City View

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk with chairs, a TV, and a balcony with a view.

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room With Ocean View

A hotel room with a bed, a nightstand with a phone, a chair, a window with a view, and a wall-mounted lamp.

Superior King Room With Ocean View

  • Sleeps 2
  • Free WiFi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Down comforters, in-room safe, desk, laptop workspace

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | Down comforters, in-room safe, desk, laptop workspace

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Down comforters, in-room safe, desk, laptop workspace

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(4 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Down comforters, in-room safe, desk, laptop workspace

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Altitude Suite King, Boulevard View

Down comforters, in-room safe, desk, laptop workspace

Altitude Suite King, Boulevard View

  • Resort view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Altitude Suite King, Ocean Front

Down comforters, in-room safe, desk, laptop workspace

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Ocean View

7.0 out of 10
Good
(45 reviews)
  • Sea view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(29 reviews)
  • Resort view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(25 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Room, 1 King Bed, Sea View

Down comforters, in-room safe, desk, laptop workspace

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Standard Room, 2 Double Beds, Partial Ocean View | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Down comforters, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • On private beach
  • Pool
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  • Pet friendly
8.6 out of 10, Excellent, 3,211 reviews
$475 nightly
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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Grand Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 403-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 7 restaurants.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪El Mercado - ‬2 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Vips - ‬4 min walk
  • ‪Coral Café - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

Guests of Krystal Grand Cancun All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, espresso makers, and laptop-compatible safes.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • All inclusive
  • Spa
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The price is $257
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Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice -Altitude Guest
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.89 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Frequently asked questions

Will I find all-inclusive rate plans at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive has all inclusive rates that come with all meals and many onsite activities included.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Jul 21, 2026 start from $328, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see near Krystal Grand Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Caracol Beach less than a mile away.

Will I be able to park at Krystal Grand Cancun All Inclusive?

Yes, secured self parking is offered for free at the hotel.

Is there a spa available at Krystal Grand Cancun All Inclusive?

The Beach House Spa is the hotel's spa and services include hot stone massages, aromatherapy, body treatments, and mani/pedis.

Does Krystal Grand Cancun All Inclusive feature a casino on the premises?

No, Krystal Grand Cancun All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Krystal Grand Cancun All Inclusive good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and 7 restaurants with some guestrooms featuring a private outdoor hot tub.

Are there hot tubs at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a spa tub.

Does Krystal Grand Cancun All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Cancun All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Krystal Grand Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Cancun All Inclusive.

Are there connecting rooms at Krystal Grand Cancun All Inclusive?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Krystal Grand Cancun All Inclusive?

The closest major airport to Krystal Grand Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).

Can I book a room with a balcony at Krystal Grand Cancun All Inclusive?

Yes, every guestroom at Krystal Grand Cancun All Inclusive comes with a balcony and some offer ocean and city views.

Does Krystal Grand Cancun All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Cancun All Inclusive.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 374 out of 1007 reviews
Rating 8 - Good. 206 out of 1007 reviews
Rating 6 - Okay. 169 out of 1007 reviews
Rating 4 - Poor. 118 out of 1007 reviews
Rating 2 - Terrible. 140 out of 1007 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and every single part of the resort was wonderful
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Uloaku

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Apr 2026
Verified

8/10 Good

shohei

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Daeshailah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Yoshi

Liked: Cleanliness, property conditions & facilities
The beach is amazing.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great. Will return here again.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Nikokay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was nice
Stayed 8 nights in Nov 2025
Verified

8/10 Good

MOISES

Liked: Cleanliness, amenities, property conditions & facilities
The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Moh D

Liked: Cleanliness, amenities
Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Stayed 5 nights in Dec 2025
Verified

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

carlos

Liked: Cleanliness, amenities, property conditions & facilities
todo excelente
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Raymond

Very good
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Ocean view is top notch.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ximena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amenities are good The food can get better
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

NICOLE

Liked: Cleanliness, amenities, property conditions & facilities
Beach front. Loved the pool form party.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

katherin

Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025