Located in Zona Hotelera, Krystal Cancun All Inclusive is next to popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. This 502-room, 4-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Cancun Convention Center and Forum Beach.
What's nearby
Gaviota Azul Beach - 1 min walk - 0.1 miles
UltraMar Ferry Terminal - 8 min walk - 0.5 miles
Cancun Convention Center - 8 min walk - 0.5 miles
Forum Beach - 9 min walk - 0.5 miles
Caracol Beach - 11 min walk - 0.6 miles
Getting around
Cancun Intl. Airport (CUN) - 28 min drive
Restaurants
Mandala - 6 min walk
Hooters - 5 min walk
Tradewinds - 2 min walk
Vips - 4 min walk
Habaneros - 2 min walk
About this property
Krystal Cancun All Inclusive
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Children and extra beds
Up to 2 kids 4 years old and younger stay free when using existing bedding
Free rollaway/extra beds are available
Free cribs/infant beds are available
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: MXN 85.40 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Late check-out is available for a fee (subject to availability)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Property is also known as
Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun
Frequently asked questions
Can I book all-inclusive options at Krystal Cancun All Inclusive?
Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.
How much does it cost to stay at Krystal Cancun All Inclusive?
As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Apr 12, 2026 start from $340, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are free cancellation options available at Krystal Cancun All Inclusive?
Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.
What is there to do near Krystal Cancun All Inclusive?
This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Hotel Zone Beaches, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.
Is there parking available at Krystal Cancun All Inclusive?
Yes, valet parking and self parking are offered for free at the hotel.
Is there a spa at Krystal Cancun All Inclusive?
There is a full-service spa available for guests to enjoy and services include aromatherapy, mani/pedis, body scrubs, and massages.
Does Krystal Cancun All Inclusive include a casino on the premises?
No, Krystal Cancun All Inclusive doesn't have a casino.
Will I find an indoor pool at Krystal Cancun All Inclusive?
No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.
Is Krystal Cancun All Inclusive a good place to stay for couples?
This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.
Are there hot tubs at Krystal Cancun All Inclusive?
Yes, guests can enjoy a spa tub at this hotel.
Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?
Yes, Krystal Cancun All Inclusive has 5 restaurants, and serves breakfast for a surcharge.
Will Krystal Cancun All Inclusive allow pets to stay for free?
No, pets aren't allowed at Krystal Cancun All Inclusive.
Are there connecting rooms at Krystal Cancun All Inclusive?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
How far is the airport from Krystal Cancun All Inclusive?
The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (28 minutes by car).
Can I book a room with a balcony at Krystal Cancun All Inclusive?
Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.
Does Krystal Cancun All Inclusive host weddings?
If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.
Krystal Cancun All Inclusive Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Been going here for many years and enjoy each stay! The staff is so friendly and very helpful! Love the view
Rachelle Marie Leef
Stayed 10 nights in Aug 2025
4/10 Poor
Maria Amezcua
Traveled with family
Dec 21, 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
The employees were awesome and very friendly specially Sergio the waiter at the buffet. He would always be super friendly and attentive with my family that made the experience extra special, however the rooms were a little ugly for my taste. When I booked apparently the nicest room I was expecting something nicer. The rooms need remodel to something more modern in my opinion. It just gave old vibes. My last stay was at Panama jack and the rooms were really nice and cute. Other than that it was okay to stay here but not worth the price.
location location location.
Nice views, on the beach anf plenty of pool space.
Only issue is that the nicer items on the menus required an additional payment. But outside of that, view, location, food and drinks were in point
Room was great. Didnt have a 24 hour open service for drinks and food and many of the better drinks had to pay extra
Pedro
Stayed 3 nights in Nov 2025
6/10 Okay
David
Traveled with family
Nov 25, 2025
Liked: Cleanliness, staff & service, amenities
The al inclusive food service it’s very restricted.
A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
David
Stayed 3 nights in Nov 2025
8/10 Good
Donal
Nov 24, 2025
Liked: Cleanliness, amenities
Yes
Donal
Stayed 7 nights in Nov 2025
10/10 Excellent
Esthela T
Traveled with partner
Nov 18, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Room super clean. The Staff súper courteous as always.
However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
To expensive for terrible facilities and junk food. I expend the money in others Resorts 5 stars with impeccable facilities and hundreds options of food in many differents restaurants and drinks.
Krystal: we have to pay for “special dishes and drinks” also, the coffee shop.
In others we have everything for the same price.
Krystal is a junk: horrible in every aspect, except the staff.