Iberostar Selection Cancún - All Inclusive

4.5 star property

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Photo gallery for Iberostar Selection Cancún - All Inclusive

View from property
Property video
Aerial view
Reception
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive

Explore the area

View in a map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Premium Room, Ocean View

7.8 out of 10
Good
(55 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Partial Ocean View

7.8 out of 10
Good
(31 reviews)
  • Partial ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

7.0 out of 10
Good
(6 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room, Balcony, Ocean View

7.2 out of 10
Good
(45 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Poolside

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Villa, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Premium Room, Balcony, Ocean View

  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Ocean View

  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Single Room Premium with Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Double Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 1

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 1

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa with Sea View

  • 624 sq ft
  • Sleeps 1

Villa with Sea View

  • 624 sq ft
  • Sleeps 4

Quadruple Room Premium

  • 398 sq ft
  • Sleeps 4

Single Room Premium

  • 398 sq ft
  • Sleeps 1

Double Room Premium

  • 398 sq ft
  • Sleeps 4

Suite, Oceanfront

  • Ocean view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Oceanfront

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Master)

  • Sea view
  • 1475 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Ocean View (Master)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1475 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room (Promo)

  • Garden view
  • 398 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room (Promo)

  • Garden view
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite with Sea View

  • 957 sq ft
  • Sleeps 4

Suite with Sea View

  • Sleeps 1

Suite with Sea View

  • Sleeps 4

Suite Master with Sea View

  • Sleeps 3

Suite Master with Sea View

  • Sleeps 1

Quadruple Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Quadruple Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 4

Quadruple Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa

  • 624 sq ft
  • Sleeps 4

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About the neighborhood

Cancun

Located in Zona Hotelera, Iberostar Selection Cancún - All Inclusive is a leisurely stroll from popular sights such as La Isla Shopping Mall and Hotel Zone Beaches. This 426-room, 4.5-star resort welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 2 min walk - 0.1 miles
  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Iberostar Selection Cancún - All Inclusive features a private beach, a golf course, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 700 per person one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive resort include 9 outdoor pools, a free water park, and a children's pool.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, coffee makers, and safes.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a complimentary water park, a private beach, and an outdoor tennis court. 9 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Al Mar Restaurant
  • American Bistro
  • El Laguito
  • La Horma
  • Naga Hibachi

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 9 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 108,996 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Eco-friendly cleaning products used
  • Lifeguards
  • Living plant wall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 700 per person (one-way)
  • Airport shuttle fee per child: MXN 700 (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number RHO910920KG

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Will I find all-inclusive rates at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and water fitness classes.

How much does it cost to stay at Iberostar Selection Cancún - All Inclusive?

As of Mar 25, 2026, prices found for a 1-night stay for 2 adults at Iberostar Selection Cancún - All Inclusive on Mar 26, 2026 start from $949, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do near Iberostar Selection Cancún - All Inclusive?

This resort is situated in Zona Hotelera within a short 12-minute walk of La Isla Shopping Mall and also 6 minutes on foot from Hotel Zone Beaches. You'll also find Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Iberostar Selection Cancún - All Inclusive?

Yes, valet and self parking are offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Iberostar Selection Cancún - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, beach massages, body wraps, and hydrotherapy.

Does Iberostar Selection Cancún - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and an ocean-view restaurant at this resort.

Does Iberostar Selection Cancún - All Inclusive include a casino at the property?

No, Iberostar Selection Cancún - All Inclusive doesn't have a casino.

Is there an indoor pool at Iberostar Selection Cancún - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 9 outdoor pools and 2 hot tubs.

What amenities will couples enjoy at Iberostar Selection Cancún - All Inclusive?

This waterfront resort offers many amenities for couples such as a private beach and some guestrooms include a private pool and a private hot tub.

Are there hot tubs at Iberostar Selection Cancún - All Inclusive?

No, but guests can enjoy a sauna at this resort.

Does Iberostar Selection Cancún - All Inclusive have a restaurant with a breakfast menu?

Yes, Iberostar Selection Cancún - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Iberostar Selection Cancún - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Selection Cancún - All Inclusive.

Are there connecting rooms at Iberostar Selection Cancún - All Inclusive?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to Iberostar Selection Cancún - All Inclusive?

The closest major airport to Iberostar Selection Cancún - All Inclusive is Cancun Intl. Airport (CUN), which is 12 mi away (19 minutes by car).

Can I book a room with a balcony at Iberostar Selection Cancún - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony and a terrace where guests can enjoy ocean and garden views.

Does Iberostar Selection Cancún - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Selection Cancún - All Inclusive.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 512 out of 1014 reviews
Rating 8 - Good. 252 out of 1014 reviews
Rating 6 - Okay. 117 out of 1014 reviews
Rating 4 - Poor. 59 out of 1014 reviews
Rating 2 - Terrible. 74 out of 1014 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anita, Houston

Stayed 7 nights in Feb 2026

10/10 Excellent

Ivona

Traveled with family
Liked: Staff & service, amenities
Water too cold
Stayed 5 nights in Dec 2025

8/10 Good

Hayk

Stayed 7 nights in Dec 2025

8/10 Good

Shanthi

Traveled with family
Liked: Staff & service, amenities
The buffet did not accommodate international cuisine. After 2 days we were tired of the same options. We were a party of 10 and actually ordered Indian food from a restaurant. Other than that everything else was exceptional
Stayed 5 nights in Dec 2025

6/10 Okay

Dylan

Liked: Property conditions & facilities
Staff was very nice! Other than them trying to sell me something every hour which was a bit annoying. Also caught some bad food poisoning from the buffet. Other than that our stay was okay
Stayed 6 nights in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Dec 2025

10/10 Excellent

Miguel Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Nov 2025

10/10 Excellent

Raven

Stayed 4 nights in Nov 2025

10/10 Excellent

Hadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and outdoor space
Stayed 5 nights in Dec 2025

6/10 Okay

inez

Liked: Cleanliness
You have what you pay for
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just returned from a quick 4 night couples get away. I’ve stayed at many all inclusive resorts and this is one of my favorite. Very clean, staff was very friendly. Food was good. We really liked the tacos and the burger truck near the beach as an option other than the buffet for lunch. The only restaurant we did was the Japanese because it’s the only one you can make a reservation.. it was decent. We golfed multiple times, golf course is pristine and we saw a few crocs! We definitely plan on coming back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Briza M

Stayed 4 nights in Dec 2025

10/10 Excellent

karina

Liked: Cleanliness, staff & service, amenities
Very good place !!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Donyell

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 8 nights in Dec 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel with excellent service from start to finish. The rooms were clean, comfortable, and well maintained.
Stayed 3 nights in Dec 2025

6/10 Okay

Andrew James Johnson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not what was requested. Staff at check in took forever. Pieces of ceiling were falling down at dinner.
Stayed 4 nights in Dec 2025

10/10 Excellent

Elvira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent🇲🇽
Stayed 10 nights in Dec 2025

8/10 Good

Galina K

Liked: Cleanliness, staff & service
Couldn’t get into the restaurants for dinner
Stayed 9 nights in Nov 2025

10/10 Excellent

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area. We chose seating in the back area away from the noisy pool entertainment area.
Stayed 5 nights in Dec 2025

10/10 Excellent

Donna Mae

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was all top notch! Staff, amenities, quality of food and drink, and transportation services between airport were also flawless. If I had to have a criticism, it would be the restaurant reservation policy. We were a larger group, we chose Iberostar for a family wedding, many of our group paid extra for upgraded rooms, but yet when we wanted to add 2 late additions to our party, and showed up at restaurant, we were told “no, a couple people must leave.” I’ve been in the hospitality industry, and you never ask guests to leave. Especially due to the size of a group. Instead of treating it like a problem, treat it as an opportunity and be accommodating, someway, somehow! Especially when an adjacent table had space available. It was embarrassing for those who stayed as well as those who were asked to leave. That’s unfortunate, and disappointing. Hopefully a remedy can be made for future larger groups to avoid guests feeling bad about something that should have had a simple accommodating solution to. Outside of this, the rest of our stay was enjoyable!
Stayed 7 nights in Dec 2025

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. The only thing is not alot of places to eat for breakfast or lunch. Also they need to have reservations of all the dinner restaurant. Got out on waitlist for the steak house at 6pm and didn't get a notification till 9
Stayed 3 nights in Dec 2025

8/10 Good

Tammy Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was too cold. Too many families with children using the hot tub, even though there is a pool designated for children with slides and activities, families would bring groups of children into the hot tub with bags of toys and even blow-up swim rings.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nairu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Iberostar Cancun very much. We stayed at Family Suite on 9th floor. It is a unit at the end of the floor with ocean view and spacious terrace. It was spectacular! -- it feels brand new, ultra-modern, super spacious (958 sqft). Extremely clean with very comfortable beds. We enjoy every minute staying in the suite. The resort is beautiful, well maintained, all staff work very hard and are very nice. Food are good, but very little Asian food.
Stayed 3 nights in Dec 2025

4/10 Poor

Brittany

Traveled with partner
Disliked: Amenities, property conditions & facilities
Needs updating. Food is cafeteria food at best.
Stayed 5 nights in Oct 2025