Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Xplore With Erionne
4 bars/lounges, swim-up bar
Lobby sitting area
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Suite Junior

  • 430 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite Premium with Sea View

  • 645 sq ft
  • Sleeps 2

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

Junior Suite (U)

9.2 out of 10
Wonderful
(185 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(109 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(216 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(53 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

10.0 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • 430 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite Premium with Sea View

  • 645 sq ft
  • Sleeps 2

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About the neighborhood

Cancun

Located in Zona Hotelera, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is within a 10-minute walk of popular sights such as La Isla Shopping Mall and Hotel Zone Beaches. This 428-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 6 restaurants.

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.3 miles
  • Cancun Interactive Aquarium - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Sea Corner at Live Aqua - ‬5 min walk
  • ‪mb Restaurant - ‬3 min walk
  • ‪Azur - ‬1 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Guests of Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Other amenities at this adults-only property include free WiFi in public areas, coffee/tea in a common area, and barbecue grills.
Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, minibars, and ceiling fans are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

Are there all-inclusive options at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and theme parties.

Is free cancellation available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of La Isla Shopping Mall, Hotel Zone Beaches, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is there a spa at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Renova is the property's spa and services include body wraps, aromatherapy, and massages.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive feature a casino on the premises?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

How far is the airport from Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.1 mi away (22 minutes by car).

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3427 out of 4790 reviews
Rating 8 - Good. 770 out of 4790 reviews
Rating 6 - Okay. 334 out of 4790 reviews
Rating 4 - Poor. 112 out of 4790 reviews
Rating 2 - Terrible. 147 out of 4790 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hunter

Stayed 2 nights in Jan 2026

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff great , just a nice place
Stayed 6 nights in Feb 2026

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was beautiful and had all the amenities you could want. Staff was very friendly and attentive. Very good stay!
Stayed 5 nights in Jan 2026

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
wonderful employees, everything is well maintained and spotless. Beautiful location
Stayed 5 nights in Jan 2026

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough how much my fiancé and I enjoyed our stay. The food was better than what you would expect from an all inclusive with a great variety of options. I will be missing my omelette and cappuccino I had every morning. The staff was amazing, amazing bartenders, waiters, and entertainment staff. I wish they offered some more activities/amenities, but otherwise all was well.
Stayed 6 nights in Jan 2026

8/10 Good

ANDREW William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort. Wonderful upkeep in rooms public spaces and grounds. We didn’t find the basic tropical drinks like margaritas and daiquiris to taste anything like they do in the states. And it would be nice if they offered seltzers or other beers we have in the states. Food was good and we loved all the fresh fruit available for all meals. Overall experience was great and we would definitely recommend this resort.
Stayed 7 nights in Jan 2026

8/10 Good

Bruce Lee

Liked: Cleanliness, amenities, property conditions & facilities
All of it
Stayed 6 nights in Jan 2026

8/10 Good

Zhenyue

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
餐厅服务很好,餐点好吃!
Stayed 5 nights in Jan 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

2/10 Terrible

Stacie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The food sucked. The reviews have to be AI. They als charged us for a stain on the sheet of $300. It was a tiny spot so don’t spill anything lol. The service was just ok and honestly the hotel itself was just basic.
Stayed 5 nights in Jan 2026

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities
I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.
Stayed 5 nights in Jan 2026

10/10 Excellent

Yuxian

Liked: Cleanliness, property conditions & facilities
great
Stayed 4 nights in Dec 2025

10/10 Excellent

Paula D

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was kept very clean at all times! Staff was extremely friendly:) We loved the smaller size of this resort & our oceanfront room. The food in the buffet & in the restaurants was amazing; shrimp tacos in the Mexican restaurant were one of my favorites!
Stayed 6 nights in Jan 2026

4/10 Poor

ENRIQUE VICTORIA, SAN JOSE

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff is very friendly no complaints about it, room is good, alcoholic beverages are water down, strawberry daiquiri, mango drink and Caribbean passion the ice is not blended well, lots of ice chunks, breakfast and lunch is the same menus everyday in the buffet which is the only open and the food is not that great at all for an inclusive resort. Adult only hotel but not that much activities at night.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice beach, great food.
Stayed 8 nights in Jan 2026

10/10 Excellent

MALIKAH

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
SO CLEAN! Staff went above and beyond, the food was amazing
Stayed 4 nights in Jan 2026

6/10 Okay

Danielle, atlantic city

Stayed 5 nights in Sep 2025

10/10 Excellent

Jamia

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Wonderful experience will be back soon
Stayed 3 nights in Jan 2026

4/10 Poor

Enrique

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall was not good services, also wearing a black bracelet can lead to you being treated differently and being segregated, it should not call all inclusive since is not
Stayed 7 nights in Jan 2026

8/10 Good

Ashish, Kelowna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and excellent service
Stayed 4 nights in Jan 2026

10/10 Excellent

Ekaterina

Stayed 3 nights in Jan 2026

10/10 Excellent

Chelsea

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and hotel overall were exceptionally clean. The beach was well maintained and so were the pool areas.
Stayed 3 nights in Jan 2026

10/10 Excellent

Renee Ksor, Anaheim

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2026

4/10 Poor

Deyana

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The property was so beautiful overall , however the food was horrible & so was the customer service. The only staff I can give a shoutout to is Nacho , he enjoyed his job was very helpful & attentive. I cannot speak for everyone else , they weren’t welcoming at all it was almost like you had to show you had a tip in your hand in order to get good service which is backwards to me because that performative service. You had to call more than 3 times for towels , when the towels did come they had stains in them , we did have a cover the first night so our room was not cleaned all the way , no new roles , no nee tissues it was a mess. Room was beautiful i enjoyed my room & i enjoy how the beach , shopping & other places are so close. Perfect location they just need to retrain their staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jakub Zbigniew

Stayed 7 nights in Jan 2026