Hotel Plaza Kokai CancĂșn

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Plaza Kokai CancĂșn

Front of property
Outdoor pool
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    â€Ș5 min walk‬
  • Place, Las Palapas Park
    â€Ș6 min walk‬
  • Place, Mercado 23
    â€Ș8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș26 min drive‬

Room options

Standard Double Room

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Estandar King

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Las Palapas Park, Hotel Plaza Kokai CancĂșn is within a mile (2 km) of other popular sights such as Puerto Cancun Marina Town Center. This 55-room, 3-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Mercado 23 - 8 min walk - 0.5 miles
  • Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile
  • Plaza Las Americas - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • â€ȘThe Healthy Place - ‬5 min walk
  • â€ȘTemakita - ‬6 min walk
  • â€ȘMcDonald's - ‬6 min walk
  • â€ȘTaqueria Coapeñitos - ‬3 min walk
  • â€ȘYamamoto - ‬2 min walk

About this property

Hotel Plaza Kokai CancĂșn

Guests staying at Hotel Plaza Kokai CancĂșn enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Free offsite parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include free newspapers, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 28-cm TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls and safes are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.
Property Registration Number 005-007-007375/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai CancĂșn
Hotel Plaza Kokai CancĂșn Cancun
Plaza Kokai CancĂșn
Plaza Kokai CancĂșn Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai CancĂșn Hotel
Hotel Plaza Kokai CancĂșn Cancun
Hotel Plaza Kokai CancĂșn Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Plaza Kokai CancĂșn?

Hotel Plaza Kokai CancĂșn offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Plaza Kokai CancĂșn?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Kokai CancĂșn on Apr 9, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hotel Plaza Kokai CancĂșn?

This hotel is situated in Downtown Cancun within a 10-minute walk of Las Palapas Park and PlayCity Casino. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Will I be able to park at Hotel Plaza Kokai CancĂșn?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Plaza Kokai CancĂșn include a casino on the premises?

No, Hotel Plaza Kokai CancĂșn doesn't have a casino.

Will I find an indoor pool at Hotel Plaza Kokai CancĂșn?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Plaza Kokai CancĂșn?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a swim-up bar.

Does Hotel Plaza Kokai CancĂșn have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Kokai CancĂșn have a restaurant that serves breakfast?

Yes, Hotel Plaza Kokai CancĂșn has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Plaza Kokai CancĂșn allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Plaza Kokai CancĂșn.

Does Hotel Plaza Kokai CancĂșn have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Plaza Kokai CancĂșn?

The closest major airport to Hotel Plaza Kokai CancĂșn is Cancun Intl. Airport (CUN), which is 11.4 mi away (20 minutes by car).

Can I book a room with a balcony at Hotel Plaza Kokai CancĂșn?

Yes, some guestrooms at Hotel Plaza Kokai CancĂșn offer a balcony and may feature city views.

Hotel Plaza Kokai CancĂșn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 251 out of 735 reviews
Rating 8 - Good. 222 out of 735 reviews
Rating 6 - Okay. 138 out of 735 reviews
Rating 4 - Poor. 58 out of 735 reviews
Rating 2 - Terrible. 66 out of 735 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dominic

Stayed 1 night in Feb 2026

10/10 Excellent

Andres

Stayed 4 nights in Dec 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2025

10/10 Excellent

Kaitlyn

Stayed 1 night in Nov 2025

10/10 Excellent

Abel

Stayed 3 nights in Nov 2025

8/10 Good

Rigoberto

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Thank goodness
Stayed 1 night in Nov 2025

2/10 Terrible

Arlen

Stayed 1 night in Nov 2025

10/10 Excellent

Yuniel

Stayed 1 night in Nov 2025

8/10 Good

Rigoberto

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio gracias
Stayed 5 nights in Oct 2025

8/10 Good

Yuniel

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and ADO bus near
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Stayed 1 night in Oct 2025

10/10 Excellent

Gloria zarina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
Stayed 4 nights in Jul 2025

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Solo nos quedamos una noche muy poco tiempo, pero
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and very polite the staff. good location and safe place.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Stayed 8 nights in Jun 2025

10/10 Excellent

Yordanys

Liked: Cleanliness
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Stayed 3 nights in Jun 2025

10/10 Excellent

ana maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in all ways
Stayed 1 night in Jun 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good to say...management and staff....questionable
Stayed 1 night in Jan 2025

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Solana

Liked: Cleanliness, staff & service, amenities
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Stayed 6 nights in Jan 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms seemed damp. No alcohol allowed.
Stayed 3 nights in Feb 2025

2/10 Terrible

Heather, Fenton

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.
Stayed 1 night in Feb 2025

8/10 Good

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.
Stayed 4 nights in Jan 2025