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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Property video
Honeymoon Suite - King Bed | Bathroom | Free toiletries, hair dryer, slippers, towels
Ballroom
8 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(63 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Premium Ocean View Suite - 1 King 2 Murphy Beds | Living area | Smart TV, foosball

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Enclave Beachfront Room - King Bed - Terrace | Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Smart TV, foosball

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Smart TV, foosball

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Smart TV, foosball

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 1620 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

View from room

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Patio (Pool)

Suite, 1 Bedroom, Patio (Pool) | Living area | Smart TV, foosball

Suite, 1 Bedroom, Patio (Pool)

9.2 out of 10
Wonderful
(9 reviews)
  • 1130 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

View from room

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 1620 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Accessible Suite - RI Shower

Ocean View Accessible Suite - RI Shower | Down comforters, pillowtop beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1620 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Honeymoon Suite - King Bed

  • Ocean view
  • 1130 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 1620 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Ocean View Room - 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Ocean View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • Ocean view
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(94 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(33 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Terrace

8.0 out of 10
Very good
(15 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.2 out of 10
Very good
(19 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Room, 2 Queen Beds, Ocean View (Mobility) | Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Down comforters, pillowtop beds, in-room safe, desk

Resort View Room - King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • Resort view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Room - 2 Queen Beds

Resort View Room - 2 Queen Beds | Down comforters, pillowtop beds, in-room safe, desk

Resort View Room - 2 Queen Beds

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Paradisus Cancún – All Inclusive

Zona Hotelera
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8.0 out of 10, Very Good, 2,097 reviews
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The price is $657
Apr 27 - Apr 28
Total with taxes and fees
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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, Hilton Cancun Mar Caribe All-Inclusive Resort is within 2 miles (3 km) of other popular sights such as Delfines Beach. This 540-room, 4.5-star property welcomes business and leisure travelers with 13 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Maya Museum of Cancun - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 5 min walk - 0.3 miles
  • Oasis Arena - 13 min walk - 0.7 miles
  • Delfines Beach - 14 min walk - 0.8 miles
  • Aquaworld - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬6 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Flama - ‬3 min walk
  • ‪Piña Colada - ‬6 min walk
  • ‪Tun-kul - ‬6 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Guests of Hilton Cancun Mar Caribe All-Inclusive Resort have access to a full-service spa, 13 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for USD 25 per person roundtrip. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach property include a 24-hour gym, a sauna, and a rooftop terrace.
Smart TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include coffee makers, safes, and desks.
13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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$301 nightly
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Apr 27 - Apr 28
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 80 per pet, per stay
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 17 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • A damage deposit of USD 300 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number ORC180608L73

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort has all inclusive rates that come with all meals included. Activities include water fitness classes and theme parties.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on Apr 27, 2026 start from $559, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see near Hilton Cancun Mar Caribe All-Inclusive Resort?

This property is situated in Zona Hotelera, just steps from Maya Museum of Cancun, and within a 10-minute walk of Iberostar Cancun Golf Course and Nichupté Lagoon. You'll also find Delfines Beach and La Isla Shopping Mall within a short drive.

Is there parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Hilton Cancun Mar Caribe All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, and body wraps.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have luxury amenities?

Yes, guests can indulge in luxuries such as 13 outdoor pools, beachside massages, and a poolside restaurant at this property.

Does Hilton Cancun Mar Caribe All-Inclusive Resort feature a casino on the premises?

No, Hilton Cancun Mar Caribe All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools.

What do couples enjoy most about Hilton Cancun Mar Caribe All-Inclusive Resort?

This beachfront property offers many amenities for couples such as a beach bar and some guestrooms include a private pool and a private outdoor hot tub.

Are there hot tubs at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, but guests can enjoy a sauna at this property.

Does Hilton Cancun Mar Caribe All-Inclusive Resort feature a restaurant that includes a breakfast menu?

Yes, Hilton Cancun Mar Caribe All-Inclusive Resort has 8 restaurants, and serves breakfast for a surcharge.

Will Hilton Cancun Mar Caribe All-Inclusive Resort allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hilton Cancun Mar Caribe All-Inclusive Resort for a fee of USD 80 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, you can book connecting rooms at this property for your group or family vacation.

How close is the airport from Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest major airport to Hilton Cancun Mar Caribe All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 10.1 mi away (19 minutes by car).

Are there rooms with balconies at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, some guestrooms at this property offer either a furnished balcony and a furnished patio where guests can enjoy ocean and resort views.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a wedding venue on site?

There are wedding services available at Hilton Cancun Mar Caribe All-Inclusive Resort if that's in your vacation plans.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2341 out of 3892 reviews
Rating 8 - Good. 822 out of 3892 reviews
Rating 6 - Okay. 413 out of 3892 reviews
Rating 4 - Poor. 165 out of 3892 reviews
Rating 2 - Terrible. 151 out of 3892 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Shaun Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2026

10/10 Excellent

Teresa L

Stayed 4 nights in Feb 2026

10/10 Excellent

Melanie

Stayed 7 nights in Feb 2026

2/10 Terrible

Teodora

Stayed 4 nights in Jan 2026

10/10 Excellent

CHRISTOPHER T

Liked: Cleanliness, amenities, property conditions & facilities
Front desk help was very nice and helpful. In house restaurants wonderful as well.
Stayed 6 nights in Jan 2026

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was so wonderful, Rita, Kevin, leo,Ixtel were absolutely amazing!! Our entire trip they made sure we were relaxed and having a good time!! Definitely find them on the upper deck
Stayed 7 nights in Dec 2025

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

10/10 Excellent

Latay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the absolute best trip in Mexico Cancun the Hilton was the best accommodation they had amazing food which is hard to come by at most all inclusives my favourite was the breakfast restaurant on the 6th floor where Alex the server I requested everyday because he made our breakfast feel special everytime I appreciate the staff at all the restaurants as they were all kind and I never felt unhappy. There is a lot of other names I’d mention but unfortunately I can’t write that much but everyone from the pool side service staff to the buffet to the entertainment was amazing only thing I think you guys should add is a club for people to have fun at night
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Victoria

Stayed 5 nights in Oct 2025

8/10 Good

Susan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were fantastic!
Stayed 7 nights in Dec 2025

4/10 Poor

Amir

Traveled with family
Food is not good . When asked at front desk about the restaurant reservations needed or not? They said no need to to reserve, it’s first come first serve basis but when I went to Asian restaurant, I couldn’t able to sit on hibachi section because apparently there was a pre reservation required. Same happened with steak restaurant, I had to order rack of lamb and had to pay for it separately to get sit in that restaurant. People waited 2 hours and left without eating. Bella buffet restaurants food is horrible, no taste at all like you are eating in any cheap buffet in USA , only breakfast at Bella is good . In the name of daily night entertainment, there are no shows to watch, all they were doing is dancing. I have been to many resorts and cruise lines but this was the worst experience I have in terms of food and entertainment
Stayed 5 nights in Dec 2025

2/10 Terrible

Gabriela

Liked: Cleanliness
Stayed 5 nights in Dec 2025

6/10 Okay

Malav

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant booking was very limited and overly complicated.
Stayed 4 nights in Dec 2025

6/10 Okay

Takao, New Albany

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no replenishment of amenities. (No tissue, conditioner, trash can bag)
Stayed 5 nights in Dec 2025

2/10 Terrible

Keith, Chicago

Traveled with family
Liked: Cleanliness, property conditions & facilities
The only good thing is the room is clean. But the resort staff isn’t professional at all. Hard to communicate and understaffed. It’s a struggle to get a dining table. At th check in desk, I specifically asked if we should reserve restaurant for dinner. The staff said no and FCFS. So we went and was told 2 hour wait. We then been told you can reserve same day at the food and drink counsiege but they work 9-5. However people literally line up at 8:30 to reserve same day restaurant and you can only reserve habachi. The other restaurants you have to wait for them open at 5:30. The food in all the restaurants are worse than other all inclusive resorts we stayed before. Hard to imagine this is a five star resort. Worst thing is on Christmas they had Santa for picture and passing out presents. We saw a long line so asked the staff when will Santa event end. They told us 2:30 pm. So we went to have lunch and came back at 1:00 but Santa already left. The kids were very disappointed. Overall I wouldn’t recommend this resort to anyone
Stayed 4 nights in Dec 2025

6/10 Okay

Ani

Stayed 5 nights in Dec 2025

4/10 Poor

Anton

Traveled with family
Disliked: Amenities
The food was not good, no activities, not enough pool area or beach area for all the guests. Overall not happy with what it offers for the price
Stayed 5 nights in Dec 2025

8/10 Good

Biloni

Stayed 6 nights in Dec 2025

4/10 Poor

Rishi

Stayed 5 nights in Dec 2025

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Very clean (thanks to Erika, who took care of cleaning our room), huge bathroom. Very comfortable beds and a very useful little kitchenette for heating and eating. Great choice of restaurants with a very varied international buffet. Clean and well-maintained beach. We love the heated pools. Excellent bar service at the umbrellas and pool.
Stayed 5 nights in Dec 2025

10/10 Excellent

MYRA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was perfect.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hirut

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were nice.
Stayed 3 nights in Dec 2025

4/10 Poor

argie

Traveled with family and small children, Traveled with group, Traveled with family
We stayed at the Hilton resort from 12/17-12/22 for a wedding. This was not our first time in Cancun, we have stayed at multiple resorts but this was the most disappointing stay. The food was absolute trash. We ate at the buffet most of our time there because you had to go and wait on line to make a dinner reservation by the lobby, they would not take reservations over the phone. We had one dinner at the steak house for the rehearsal dinner and the food was terrible too, the steaks were full of fat and either undercooked or overcooked. We sat at the patio which was super hot and muggy, we asked to have the fans turned on and they said they were broken only one of them was in working condition. The rooms felt musty, our passports were curled up by our last day. When we booked it didnt state that the resort had gone non smoking, they had one spot for the smokers that was all the way to the front of the resort that had a 4*6 gazebo, 1 chair and a bench in the parking lot. Completely unacceptable for the patrons. The only bright spots were the beach which was gorgeous and the waiters! Not to mention that one of the wedding guests left a gift to my brother in law and his wife with the concierge and it went missing, the hotels staff lied about it and would refuse to let the couple see footage of whomever they "gave the gift to". Again we have been at plenty of resorts, we expected top notch with the amount of money Hilton charges and we got the worst experience ever. Go somewhere
Stayed 5 nights in Dec 2025

10/10 Excellent

Volodymyr

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff(!) especially in kids club, service, room design.
Stayed 12 nights in Dec 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service! Wait staff by the pool and in the restaurants were amazing! The group of guys who had various games at the pool made it fun for the family. Loved the options for food. Clean rooms and public spaces.
Stayed 5 nights in Dec 2025

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