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Recent guest reviews

Very relaxing all inclusive with excellent food and service.

What a beautiful spot! We were SO pleased with our trip. This is a very clean resort, between all the rooms, the beach, and the restaurants, they work very hard to keep everyone safe. Hand sanitizer all over the property, and given before every meal. They also wear masks, and give temperatures checks upon arrival. They offer Covid tests on site before flying home. There is only three choices for restaurants, but they do a wonderful job of changing the menu choices, such as Mexican, Italian, BBQ, French, etc. The beach has waves, so be prepared for that if you have children. Our twin boys who are 7 really enjoyed boggie boarding with the waves. You are able to go on day trips with ease, we were so pleased to be able to go check out the snorkeling, and fishing. Beautiful place to come, and absolutely recommend it to all!

The property was big enough to have a variety of activities and options, but not so expansive that you worry about getting lost from your family. The pools were magnificent! I love the shallow area that was sectioned off, and the hot tubs connected to the adult pool were convenient. There is a platform that’s about 1 foot under the water around the edges of the big family pool that the kids spend a lot of time on and makes it easy for them to rest. The view is gorgeous because the pool looks right out to the beach area and the ocean. There were staff everywhere ready to help at any given moment with a friendly greeting and smile. The food was great and you can order around the pool. There are masks and fins and other pool toys to check out, and even books to check out if you forget to pack one. The kids club was a blast for my 7 and 10 year old girls. They painted, had their hair braided, danced, had a water balloon fight, piñata party, etc. You do need to reserve your chairs at the pool and reserve your dinner time. There is a little store in the building with the lobby that sells things you might have forgotten for a fairly normal price, including sunscreen, swim shirts, water cameras, snacks, souvenirs, some basic medications, etc. There is a gym next to the store but I didn’t want to miss the nice weather so I opted to participate in the Aqua aerobics they offer in the adult pool every day.

Superior service! Our room had every detail taken care of. The all- inclusive was amazing. Good food and no watered down drinks! There was even a pillow menu and Evian face mister at the pool. They thought of everything.

Very unhelpful management, and very very slow service

It was overall a good resort. The staff was kind and supportive all the time. The pool was amazing and pool side bar was great.

Great location and excellent staff , all inclusive nature is the best part!

Excellent service and very courteous, helpful, proactive staff. Spacious rooms with high quality furniture and ambiance. Property has it’s own beach which also clean and well maintained. Overall worth a repeat visit.

The resort and service was amazing! Lenora was our personal butler and she was wonderful!!!

The resort is clean, beautiful and the service is impeccable. I would recommend this resort and would love to return. We saw mostly families and couples. This is definitely not a party resort. Pros: Clean, 5 star service, great food and choices, enormous rooms, pool and beach towel service, easy reservation and availability of pool and beach chairs/umbrellas, Kids Club is phenomenal, fun scheduled activities, nice beach, free shuttle to and from airport. Cons: The bed was rock hard, tips are not included in the all-inclusive, alcohol service starts at 11 am.

Very nice rooms and superb staff. Food was very good as well.

Everything is very clean, spotless. Also service is great.

Excellent food, rooms and service Beach needs more attention - sea weed is not regularly cleaned up, sand is not groomed. Seems like not much attention is spent on the beach. Another restaurant would be nice

Could use a little bit night activities had a singer for 2 nights in lobby bar which was great wish a little more of this

I liked the all inclusive option and would recommend as I found myself eating from from the excellent restaurant choices. I also enjoyed the quietness of the place and romantic time available to spend dinning, poolside or right at the ocean.

Blvd. El Cid, Unidad 28 Lote 1-01 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Ojo de Agua Beach, Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive is within 3 miles (5 km) of Puerto Morelos Town Square. This 144-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including El Faro Grill, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive's 144 rooms are soundproofed and have an array of amenities, including free minibar items, iPod docks, and microwaves. 47-inch LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Espresso makers, free local calls, and ceiling fans are also standard.


Property features

Guests of Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.

Room options

Suite, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking, Beachfront

1 King Bed | Sleeps 3

Guest reviews for Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive

Everyone (43) Couples (4) Family (14)
5
Partner Couples

Very relaxing all inclusive with excellent food and service.

By on Oct 15, 2021

5
Family

What a beautiful spot! We were SO pleased with our trip. This is a very clean resort, between all the rooms, the beach, and the restaurants, they work very hard to keep everyone safe. Hand sanitizer all over the property, and given before every meal. They also wear masks, and give temperatures checks upon arrival. They offer Covid tests on site before flying home. There is only three choices for restaurants, but they do a wonderful job of changing the menu choices, such as Mexican, Italian, BBQ, French, etc. The beach has waves, so be prepared for that if you have children. Our twin boys who are 7 really enjoyed boggie boarding with the waves. You are able to go on day trips with ease, we were so pleased to be able to go check out the snorkeling, and fishing. Beautiful place to come, and absolutely recommend it to all!

By on Apr 17, 2021

5
Family with small children

The property was big enough to have a variety of activities and options, but not so expansive that you worry about getting lost from your family. The pools were magnificent! I love the shallow area that was sectioned off, and the hot tubs connected to the adult pool were convenient. There is a platform that’s about 1 foot under the water around the edges of the big family pool that the kids spend a lot of time on and makes it easy for them to rest. The view is gorgeous because the pool looks right out to the beach area and the ocean. There were staff everywhere ready to help at any given moment with a friendly greeting and smile. The food was great and you can order around the pool. There are masks and fins and other pool toys to check out, and even books to check out if you forget to pack one. The kids club was a blast for my 7 and 10 year old girls. They painted, had their hair braided, danced, had a water balloon fight, piñata party, etc. You do need to reserve your chairs at the pool and reserve your dinner time. There is a little store in the building with the lobby that sells things you might have forgotten for a fairly normal price, including sunscreen, swim shirts, water cameras, snacks, souvenirs, some basic medications, etc. There is a gym next to the store but I didn’t want to miss the nice weather so I opted to participate in the Aqua aerobics they offer in the adult pool every day.

By on Jan 14, 2021

Review comment responded on Jan 18, 2021

Dear Guest, Thank you for taking the time to post about our resort. We're glad to learn you've enjoyed your recent stay at Grand Residences and that you felt safe during it. We are certain that the community will value your comments when making plans for their upcoming vacation. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards

5
Friends Family

Superior service! Our room had every detail taken care of. The all- inclusive was amazing. Good food and no watered down drinks! There was even a pillow menu and Evian face mister at the pool. They thought of everything.

By , from Miami on Jan 4, 2021

5
Everyone

By on Dec 29, 2020

Review comment responded on Jan 18, 2021

Thank you for rating our resort.

1
Family Family with small children Friends

Very unhelpful management, and very very slow service

By , from Charlotte NC on Oct 10, 2020

Review comment responded on Oct 12, 2020

Hello Andranik, Please accept a sincere apology for the experience. We're sorry to learn your stay was not the best. We will find out what happened and ways to improve our service. Warm Regards.

4
Partner Couples

It was overall a good resort. The staff was kind and supportive all the time. The pool was amazing and pool side bar was great.

By on Feb 29, 2020

5
Everyone

By on Feb 6, 2020

3
Everyone

By on Jan 10, 2020

5
Family Family with small children

Great location and excellent staff , all inclusive nature is the best part!

By on Dec 25, 2019

Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive

Blvd. El Cid, Unidad 28 Lote 1-01, Puerto Morelos, QROO 77580
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