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Recent guest reviews

Very clean,very professional stuff,we were very happy,tks

Thanks for the wonderful time at Grand Residences! Perfect place for families with children. Thanks Lisa (concierge) and other staff. Master room is very clean, comfortable and spacious. It is definitely 5 of 5!!!

The rooms were giant and amazing the pictures do not do them justice. The service was very good everyone was super attentive. The cleaning staff was and facilities were great. The only issue I had was the AC was broken in the room when we first got there. I called and the sent a guy who fist said it was working, (clearly it was not) after 4 hours he came back and it was still hot. They were going to try to fix it, I asked to be moved to a different room and they said that they could not because the AC was fixed. I spent the first night in the room which was 82 degrees. It was actually cooler outside. We had to change room the next day. We did not receive even an apology for our troubles of having to sleep in a super hot room and then pack and unpack all our stuff again. Other people literally got massages for free because there bags were a couple minutes late.

The rooms very comfy and the shower is great especially the water pressure.

It's so beautiful

Food, service and property great. beach is ok. down the beach not great to the south. Staff at GR are awesome. Nice people who work hard and deserve a lot of credit.

If your looking for some rest and relaxing getaway look no more

We like the all inclusive part. Just relaxing.

everything

The rooms were great for families with teens - 1.5 baths and a separate bedrooms. The staff was extremely kind and helpful and the property was kept very clean. All the amenities we convenient and the food was good with a fair amount of variety.

Food and staff were excellent

The cleanliness of the property was the first thing I noticed when I can one the property. I noticed the staff would mop and sweep the floors and use detergents to disinfect the area. Almost any area of the facility had the hand sanitizer in abundance.

The service was very exceptional Joaquin Sebastian and Alejandro were amazing at their work areas!!!! The great customer service was greatly appreciated and will be returning in the near future.

The property is kept very clean. Housekeeping was excellent. Except at the beach, food/beverage service was very good, although a bit slow. At the beach, the servers seemed disinterested, and even getting your bill was difficult. Restaurant food was mixed. The breakfast buffet was generally quite good, with loads of fresh fruit and eggs to order. Lunch was interesting and tasty. Dinners were disappointing. I tried a number of beef options, and all were bland and tough. A grouper fillet was small, dry, and flavorless. Coconut shrimp was likely institutional pre-cooked variety. The 'theme' evenings were nothing special, with the Italian option the best of the lot. The fitness center was clean, and the options for exercise sufficient. The location is very quiet, with about a 10 minute $8 taxi ride into the very small town. The taxi 'happens' to drop you off where a waiting salesperson guides you into the shopping. Overall, a good relaxing vacation at a well kept resort. The main area for improvement was dinner dining quality.

Very relaxing all inclusive with excellent food and service.

What a beautiful spot! We were SO pleased with our trip. This is a very clean resort, between all the rooms, the beach, and the restaurants, they work very hard to keep everyone safe. Hand sanitizer all over the property, and given before every meal. They also wear masks, and give temperatures checks upon arrival. They offer Covid tests on site before flying home. There is only three choices for restaurants, but they do a wonderful job of changing the menu choices, such as Mexican, Italian, BBQ, French, etc. The beach has waves, so be prepared for that if you have children. Our twin boys who are 7 really enjoyed boggie boarding with the waves. You are able to go on day trips with ease, we were so pleased to be able to go check out the snorkeling, and fishing. Beautiful place to come, and absolutely recommend it to all!

The property was big enough to have a variety of activities and options, but not so expansive that you worry about getting lost from your family. The pools were magnificent! I love the shallow area that was sectioned off, and the hot tubs connected to the adult pool were convenient. There is a platform that’s about 1 foot under the water around the edges of the big family pool that the kids spend a lot of time on and makes it easy for them to rest. The view is gorgeous because the pool looks right out to the beach area and the ocean. There were staff everywhere ready to help at any given moment with a friendly greeting and smile. The food was great and you can order around the pool. There are masks and fins and other pool toys to check out, and even books to check out if you forget to pack one. The kids club was a blast for my 7 and 10 year old girls. They painted, had their hair braided, danced, had a water balloon fight, piñata party, etc. You do need to reserve your chairs at the pool and reserve your dinner time. There is a little store in the building with the lobby that sells things you might have forgotten for a fairly normal price, including sunscreen, swim shirts, water cameras, snacks, souvenirs, some basic medications, etc. There is a gym next to the store but I didn’t want to miss the nice weather so I opted to participate in the Aqua aerobics they offer in the adult pool every day.

Superior service! Our room had every detail taken care of. The all- inclusive was amazing. Good food and no watered down drinks! There was even a pillow menu and Evian face mister at the pool. They thought of everything.

Blvd. El Cid, Unidad 28 Lote 1-01 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a mile (2 km) of Arrecife de Puerto Morelos National Park, Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive is within 2 miles (3 km) of Ojo de Agua Beach. This 144-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including El Faro Grill, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

47-inch LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, iPod docks, and microwaves are other standard amenities.


Property features

Guests of Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.

Room options

Suite, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking, Beachfront

1 King Bed | Sleeps 3

Guest reviews for Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive

Everyone (46) Couples (9) Family (21)
5
Family

Very clean,very professional stuff,we were very happy,tks

By on Jan 15, 2023

5
Family

Thanks for the wonderful time at Grand Residences! Perfect place for families with children. Thanks Lisa (concierge) and other staff. Master room is very clean, comfortable and spacious. It is definitely 5 of 5!!!

By on Nov 6, 2022

4
Family with small children

The rooms were giant and amazing the pictures do not do them justice. The service was very good everyone was super attentive. The cleaning staff was and facilities were great. The only issue I had was the AC was broken in the room when we first got there. I called and the sent a guy who fist said it was working, (clearly it was not) after 4 hours he came back and it was still hot. They were going to try to fix it, I asked to be moved to a different room and they said that they could not because the AC was fixed. I spent the first night in the room which was 82 degrees. It was actually cooler outside. We had to change room the next day. We did not receive even an apology for our troubles of having to sleep in a super hot room and then pack and unpack all our stuff again. Other people literally got massages for free because there bags were a couple minutes late.

By on Oct 26, 2022

5
Partner Couples

The rooms very comfy and the shower is great especially the water pressure.

By on Sep 2, 2022

5
Family

It's so beautiful

By on Aug 31, 2022

5
Family

Food, service and property great. beach is ok. down the beach not great to the south. Staff at GR are awesome. Nice people who work hard and deserve a lot of credit.

By on Aug 27, 2022

5
Partner Couples

If your looking for some rest and relaxing getaway look no more

By on Jul 17, 2022

5
Partner Couples

We like the all inclusive part. Just relaxing.

By on Jul 10, 2022

5
Partner Couples

everything

By on May 27, 2022

5
Family

The rooms were great for families with teens - 1.5 baths and a separate bedrooms. The staff was extremely kind and helpful and the property was kept very clean. All the amenities we convenient and the food was good with a fair amount of variety.

By , from devon on Apr 15, 2022

Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive

Blvd. El Cid, Unidad 28 Lote 1-01, Puerto Morelos, QROO 77580
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