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Four Points by Sheraton Cancun Centro

4.0 star property

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Photo gallery for Four Points by Sheraton Cancun Centro

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Lobby
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
2 bars/lounges, sports bar
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Galenia Hospital
    ‪1 min walk‬
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cancun

Located in Downtown Cancun, Four Points by Sheraton Cancun Centro is 0.9 mi (1.4 km) from Plaza Las Americas and within a 15-minute drive of other popular attractions like Cancun Convention Center. This 112-room, 4-star hotel has 2 restaurants, an outdoor pool, and a 24-hour gym.

What's nearby

  • Galenia Hospital - 1 min walk - 0.0 miles
  • Hospiten Hospital - 6 min walk - 0.4 miles
  • Dubai Palace Casino - 8 min walk - 0.5 miles
  • Plaza Las Americas - 11 min walk - 0.6 miles
  • Royal Yak Casino and Sports Book - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • ‪Los De Pescado - ‬15 min walk
  • ‪Four Points by Sheraton - ‬1 min walk
  • ‪Toastina Sports Bar - ‬2 min walk
  • ‪Los Chachalacos - ‬14 min walk

About this property

Four Points by Sheraton Cancun Centro

Guests of Four Points by Sheraton Cancun Centro have access to an outdoor pool, a 24-hour gym, and a sauna. Limited parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a rooftop terrace, a conference center, and a 24-hour business center.
42-inch LED TVs come with cable channels, and guests can stay connected with free wired internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Minibars, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2,121 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Four Points by Sheraton Cancun Centro?

Four Points by Sheraton Cancun Centro offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Apr 19, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Four Points by Sheraton Cancun Centro?

This hotel is situated in Downtown Cancun within a short 17-minute walk of Plaza Las Americas and also 12 minutes on foot from Dubai Palace Casino. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Will I be able to park at Four Points by Sheraton Cancun Centro?

Yes, there is accessible parking and electric car charging available.

Does Four Points by Sheraton Cancun Centro feature a casino at the property?

No, Four Points by Sheraton Cancun Centro doesn't have a casino.

Is there an indoor pool at Four Points by Sheraton Cancun Centro?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 8 PM.

What do couples enjoy most about Four Points by Sheraton Cancun Centro?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at Four Points by Sheraton Cancun Centro?

No, but guests can enjoy a steam room at this hotel.

Does Four Points by Sheraton Cancun Centro have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Cancun Centro has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Four Points by Sheraton Cancun Centro allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Four Points by Sheraton Cancun Centro for a fee of MXN 350 per accommodation, per night.

Does Four Points by Sheraton Cancun Centro have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Four Points by Sheraton Cancun Centro?

The closest major airport to Four Points by Sheraton Cancun Centro is Cancun Intl. Airport (CUN), which is 9.4 mi away (15 minutes by car).

Are there rooms with balconies at Four Points by Sheraton Cancun Centro?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Does Four Points by Sheraton Cancun Centro have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Four Points by Sheraton Cancun Centro.

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 805 reviews
Rating 8 - Good. 232 out of 805 reviews
Rating 6 - Okay. 63 out of 805 reviews
Rating 4 - Poor. 39 out of 805 reviews
Rating 2 - Terrible. 32 out of 805 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Guray

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025

8/10 Good

Natia

Stayed 3 nights in Dec 2025

8/10 Good

Lori

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025

4/10 Poor

Aaditya, Toronto

Stayed 1 night in Dec 2025

4/10 Poor

Michael, Lincolnwood

Liked: Cleanliness, amenities, property conditions & facilities
There was a long line to check in and I wasn’t able to do it online either through the Marriott app. Finally, when we got to the front they said there were no clean rooms. It took them another 15-20 minutes to clean the room. When we got in the room there were no towels. We wasted at least 35-45 minutes on something that should have taken 2-3 minutes.
Stayed 1 night in Dec 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

christian

Stayed 3 nights in Dec 2025

10/10 Excellent

Tara

Stayed 19 nights in Nov 2025

10/10 Excellent

Gloria Falcao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Thomas, Hobe Sound

Stayed 1 night in Nov 2025

2/10 Terrible

Linda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The management staff is the weak link for this establishment. Not at all concerned with customer service. We stayed there a total of four weeks and couldn’t wait to leave due to the problems that we had and managements unwillingness to fix them
Stayed 7 nights in Nov 2025

4/10 Poor

Oleg

Pool always closed. Sauna out of order. WiFi slow.
Stayed 7 nights in Nov 2025

4/10 Poor

leon

Stayed 3 nights in Nov 2025

8/10 Good

Rafael

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025

6/10 Okay

Erin

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended. Everything is great here
Stayed 4 nights in Jul 2025

4/10 Poor

Marggie

Traveled with partner
Liked: Cleanliness
Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service
Stayed 4 nights in Aug 2025

6/10 Okay

Diana

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The bathroom in the room was dirty and dusty, .
Stayed 1 night in Aug 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025

4/10 Poor

Diana

Stayed 2 nights in Aug 2025

10/10 Excellent

Kengo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Brian Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jul 2025

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