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Recent guest reviews

The checked in staff were not very helpful. We had to wait almost 5 hours in a hot lobby to get our room.

Great resort Beautiful rooms

Food was great. Spa personel forgot and left me in Very hot suana for longer than aloted time. I got out before i passed out. Waited more 10 minutes and i decided to leave before it was over. Bad experiencefor me.

The place was beautiful and the rooms expansive. High quality materials and the kids area was great. The doodle lounge for kids was above and beyond staying open to 10:30 PM and having a wide variety of activities for kids. My 5 year old loved going in and out for any activity she chose. The rooms were huge and well appointed. Mini bar was stocked and (usually) had a full bottle of wine available. The adult Atelier side was significantly nicer aesthetically but I was happy with the amenities they had at Estudio for kids. The service was spotty. Most everyone was very nice but some requests just fell thru a black hole. You could ask for a dish to be cooked medium rare and it would come back well done. You could ask for the mini bar to be stocked and no one would come unless you went to the front desk. You could order room service and it would either take 3 hours or not come at all. The beach was beautiful and not that far or a walk. We went to the Atelier side for drinks when our kid was in Doodle (no kids allowed at all in Atelier) and it was nice to get away. All in all, for the price, I would definitely come back.

It was beyond amazing! We had a lovely stay! The food for lunch /dinner was delicious! The people were so kind.

The property is beautiful and the staff is more than welcoming. Vanessa was my favorite person. The property is very clean especially in Covid times. Kids club was great my daughter n her friend enjoyed it. The only thing i would suggest is that maybe put a gift shop on the family side since u can’t even take your kids to the adult side to go into the gift shop. The drinks could be stronger but i guess it depends on who makes your drink. Also the restaurants are tricky to get into you have to reserve them by a certain time or it’s gone.

The hotel is not the best if you’re traveling with kids under 4 years old.

If you book an ocean view room, you won’t get it. 1% ocean view is considered ocean view. Francisco, the manager is convinced about it. The real ocean view is reserved for owners only. The hotel is not facing the ocean. It’s facing a golf club. If you travel with kids, be prepared for poor service. Adult section has much better service. Overall aside from no ocean view, this hotel needs some improvement on customer service.

Prolongacion Bonampak S/N Mz1 Punta Sam QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playa Mujeres within a short stroll of Mujeres Beach, Estudio Playa Mujeres - Family Experience All Inclusive Resort is within a 15-minute drive of El Meco Archaeological Site. This 150-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.


Dining

There are ample dining options with 4 onsite restaurants, including La Consentida, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 150 rooms are individually decorated and have an array of amenities, including free minibar items, furnished balconies, and espresso makers. Guests can expect to find free WiFi and 55-inch Smart TVs with digital channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free newspapers, ceiling fans, and safes. Change of towels is available on request.


Property features

Estudio Playa Mujeres - Family Experience All Inclusive Resort features a golf course, a full-service spa, and 2 outdoor pools. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a health club, and free WiFi in public areas.

Room options

Junior Suite King

1 King Bed | Sleeps 4

Inspira Rooftop Suite

1 King Bed | Sleeps 4

Junior Suite -2 Double

2 Double Beds | Sleeps 4

Inspira Junior Suite Swim Out Double

1 Double Bed | Sleeps 3

Guest reviews for Estudio Playa Mujeres - Family Experience All Inclusive Resort

Everyone (6) Family (5)
3
Family

The checked in staff were not very helpful. We had to wait almost 5 hours in a hot lobby to get our room.

By on Jul 26, 2021

Review comment responded on Jul 28, 2021

Dear Guest, We appreciate the time you have taken to share your thoughts about our resort. We apologize for the inconvenience with the front desk, we would like to kindly ask you to please share more details with us about your stay, to provide a proper follow-up of your feedback, and take immediate action in order to improve our services. We truly hope to have the opportunity of assisting you and enhance your perception of our services. We remain at your service.

5
Family with small children

Great resort Beautiful rooms

By on Jul 10, 2021

5
Everyone

Food was great. Spa personel forgot and left me in Very hot suana for longer than aloted time. I got out before i passed out. Waited more 10 minutes and i decided to leave before it was over. Bad experiencefor me.

By on Jun 18, 2021

Review comment responded on Jun 21, 2021

Dear Guest, Thank you for your visit to Estudio Playa Mujeres. It gives great pleasure to know that your overall experience was excellent and that you thought our gastronomic options were great. Moreover, it is a shame to know our Nuup Spa did not meet your expectations and that you had an unpleasant experience. We would like to take this opportunity to explain that our team members are trained continually so that they can provide the highest levels of service, and are also qualified to ensure the wellbeing of all our esteemed guests. Therefore, the time of each of our treatments is thoroughly supervised, to make sure our guests relax and enjoy to the fullest experience without any discomforts. In spite of this, we would assure you, your comments will be taken into account to improve our services, and avoid this to happen again, as our guests' comfort, safety, and satisfaction are of the utmost importance. We would like to reiterate the promise we make to all of our guests in regards to keeping them safe and secure, and are at your complete disposal for any future clarifications that you may need. We hope to have the opportunity to welcome you back in the future, and enhance your perception of our Nuup Spa services, we would also be honored to continue pampering you, with our luxurious amenities. Kind regards.

4
Everyone

By on May 18, 2021

Review comment responded on May 28, 2021

Dear Guest, Thank you for taking the time to share your comments and rating about our resort. We would like to kindly ask you to please share more details with us regarding your vacation experience, to learn how can we improve our services and in this way the score that our esteemed guests share with us. We hope to have the opportunity to welcome you back once again in the future. Kind regards.

5
Family

The place was beautiful and the rooms expansive. High quality materials and the kids area was great. The doodle lounge for kids was above and beyond staying open to 10:30 PM and having a wide variety of activities for kids. My 5 year old loved going in and out for any activity she chose. The rooms were huge and well appointed. Mini bar was stocked and (usually) had a full bottle of wine available. The adult Atelier side was significantly nicer aesthetically but I was happy with the amenities they had at Estudio for kids. The service was spotty. Most everyone was very nice but some requests just fell thru a black hole. You could ask for a dish to be cooked medium rare and it would come back well done. You could ask for the mini bar to be stocked and no one would come unless you went to the front desk. You could order room service and it would either take 3 hours or not come at all. The beach was beautiful and not that far or a walk. We went to the Atelier side for drinks when our kid was in Doodle (no kids allowed at all in Atelier) and it was nice to get away. All in all, for the price, I would definitely come back.

By on Apr 2, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Kind regards.

5
Family Family with small children Family

It was beyond amazing! We had a lovely stay! The food for lunch /dinner was delicious! The people were so kind.

By on Mar 27, 2021

Review comment responded on Mar 29, 2021

Dear Guest, Thank you for taking the time to share your 5-star rating and excellent comments about your most recent vacation experience at Estudio Playa Mujeres. We are glad you liked and enjoyed our facilities, gastronomic options, and handmade hospitality from our team members. Our team works really hard to make every single one of our guests feel at home and make sure they have an amazing experience. We hope to have the honor of welcoming you once again in the future. Kind regards.

4
Family Family with small children Friends

The property is beautiful and the staff is more than welcoming. Vanessa was my favorite person. The property is very clean especially in Covid times. Kids club was great my daughter n her friend enjoyed it. The only thing i would suggest is that maybe put a gift shop on the family side since u can’t even take your kids to the adult side to go into the gift shop. The drinks could be stronger but i guess it depends on who makes your drink. Also the restaurants are tricky to get into you have to reserve them by a certain time or it’s gone.

By on Mar 25, 2021

Review comment responded on Mar 26, 2021

Dear Guest, Thank you for choosing Estudio Playa Mujeres during your most recent visit to Cancun. We sincerely appreciate your review and your special recognition of one of our team members, they all work very hard to ensure our guests feel at home and definitely deserve the recognition due to their efforts. We will make sure to share your comments with Vanessa. Furthermore, we would like to kindly mentioned that all of your comments and observations will be shared with the appropriate departments for proper amelioration. We all hope you can give us the opportunity of hosting you once more so you can enjoy all the improvements due to your valuable feedback. Kind regards.

5
Everyone

By on Jan 8, 2021

Review comment responded on Jan 8, 2021

Dear Ahsley, Thank you so much for your 5-star rating. We look forward to welcoming you back at Estudio Playa Mujeres. Warm regards.

4
Family with small children

The hotel is not the best if you’re traveling with kids under 4 years old.

By , from Miami on Dec 6, 2020

Review comment responded on Dec 7, 2020

Dear OG, First and foremost, we would like to thank you for taking the time to share your comments with us. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We would like to kindly ask you to contact us and share more details regarding the aspects that require our special attention. We truly hope to have the opportunity to welcome you back in the future so we can enhance your perception of our resort. We remain at your service.

2
Everyone

By on Feb 16, 2020

Review comment responded on Mar 4, 2020

Dear Guest, It is with great concern that we see your score. Unfortunately, there is no information. Please feel free to contact us at your earliest convenience. Respectfully yours,

Estudio Playa Mujeres - Family Experience All Inclusive Resort

Prolongacion Bonampak S/N Mz1, Punta Sam, QROO 77400
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