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Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5.0

Recent guest reviews

The only problem was the beach. Extreme seaweed problem going on. Besides that beautiful resort

We loved the infinity pool. Our room was comfortable. Our view was only so-so for an ocean view.

Beautiful property. Great for families and weddings. We saw a few weddings every night. Staff was friendly and so attentive. If you’re looking for a couples property, this one might not be the best ever choice. But, we really enjoyed our time there.

staff is very friendly and helpful. They always have a smile on their faces. Wish there was an airport shuttle.

The staff was great very friendly super helpful food was good,everything was very clean.

it was a wonderful place to visit. the whole place was really beautiful and has many restaurants, lots of food and drink. we had a blast!!! wish we could’ve stayed longer!

Great place to stay for the family! I have no regrets about this location.

We had Ok experience. We don’t believe the hotel is worth 4.5 star rating but we also don’t have much to complain. The hotel was busy, lots of people right before the Holidays and the service was great. Everyone was nice and friendly. It was very clean as well. The only thing we didn’t like was the room - too small, very small closets and very uncomfortable beds. But it was clean all the time. Food was nothing special. Pools are amazing for any age kids, water clean and warm all the time. Overall good vacation.

The Orbitz credit is NOT a credit. It is separate coupons to certain wine bottles, spa services, or a separate beach dinner.

Hotel is nowhere close to four stars. Rooms are small and poorly designed, food is less than mediocre. To have cup of tea you have to call room service, and wait like 45 minute to one hour. Would not go there again

nice hotel. good size room. good dinning options. It has a prefered club or exclusive areas but we didn’t use it.

Excellent from start to the end, staff were very nice and attentive, accommodation was excellent and very clean room and public areas. Julieta our room service was very nice and always did an excellent job in our room. If we called for something they were there in less than 5 minutes. Im very pleased with this property

My husband and I were at the hotel for a full week. We enjoyed our stay very much. Staff was great, very friendly, the pool and beach areas were kept clean and inviting. The dining options were good, specially for dinner (the French restaurant was excellent), but be prepared to have mediocre sit down options for lunch (unless you want to go to the buffet, which was good). I would say that the room was very nice and kept clean and tidy (we stayed at one of the economy rooms) but our balcony was unfortunately on the side of the hotel were they pick up the dead seaweed (building #2) so the smell was horrible if you wanted to open up the balcony. Needless to say, we didn't do that much (and didn't need to, since we weren't overlooking the ocean). We saw some traces of black mold by the AC vents, and our room had trouble opening at times ( salt corrosion?), which we got fixed right away. Other than that everything was fine.

The food was absolutely terrible. You have to ask for beacon at the breakfast buffet. Seafood completely under cooked. Not many options to choose from. The beach was horrible with seaweed. I stayed for 10 days and never saw any guest enter the ocean. Staff seemed to tolerate guest and would be visibly annoyed when you asked for anything. The money my family and I paid for this overrated resort and service doesn’t match what we experienced. This resort is at most a 2.5-3 Star Resort. I feel like I was robbed.

The resort was beautiful and very clean. The staff was amazing! My girlfriend and I had food restrictions and they had the chefs accommodate us every meal. They were all so kind and treated us so well. In particular, at the Japanese restaurant the chef Felix was incredible and the manager Manuel, the hostess Annabel were amazing and so accomadaribg to us. The staff in general were great too. I highly recommend staying at the dreams riviera hotel, anybody who goes will love it there.

Carretera Federal Chetumal Puerto Juárez Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Dreams Riviera Cancun Resort & Spa - All Inclusive places you within 2 miles (3 km) of Ojo de Agua Beach and Crococun Zoo. This 486-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and 9 restaurants.


Dining

There are ample dining options with 9 onsite restaurants, including Bordeaux, which specializes in French cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect to find 37-inch a plasma TV with satellite channels and a DVD player, along with free WiFi and wired Internet. Beds sport pillow menus and down comforters, and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a balcony or patio, and an iPod dock.


Property features

Guests of Dreams Riviera Cancun Resort & Spa - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a children's pool, a health club, and a spa tub.

Room options

Premium Deluxe Plunge Pool (King)

King 1 | Sleeps 3

Preferred Club Plunge Pool (King) W/ Jacuzzi

King 1 | Sleeps 3

Premium Deluxe Ocean View (King)

King 1 | Sleeps 3

Preferred Club Ocean View Jacuzzi (King)

King 1 | Sleeps 3

Guest reviews for Dreams Riviera Cancun Resort & Spa - All Inclusive

Everyone (26) Couples (61) Family (30) Friends (13) Other (5)
5
Family with small children

The only problem was the beach. Extreme seaweed problem going on. Besides that beautiful resort

By on Jun 29, 2019

Review comment responded on Jul 1, 2019

Dear Guest, We appreciate your comments! We will share your remarks with the Operations Committee. Our staff is working as quickly as possible to remove the seaweed as the ocean delivers it to us. We encourage our guests to enjoy our gorgeous pools, bars, gourmet dining options, and entertainment all day long. We hope to have the opportunity to welcome you back in the near future. ¡Saludos!

4
Everyone

By on May 31, 2019

Review comment responded on Jun 4, 2019

¡Hola! Thank you very much for your feedback. ¡Saludos!

1
Everyone

By on Apr 16, 2019

Review comment responded on Apr 16, 2019

¡Hola! Thank you very much for your feedback. ¡Saludos!

5
Partner Couples

We loved the infinity pool. Our room was comfortable. Our view was only so-so for an ocean view.

By on Apr 3, 2019

Review comment responded on Apr 3, 2019

Thank you very much for your feedback. We hope to see you again in the near future. Best regards,

5
Everyone

By on Apr 3, 2019

Review comment responded on Apr 3, 2019

Thank you for your feedback.

5
Partner Couples

Beautiful property. Great for families and weddings. We saw a few weddings every night. Staff was friendly and so attentive. If you’re looking for a couples property, this one might not be the best ever choice. But, we really enjoyed our time there.

By on Feb 21, 2019

Review comment responded on Feb 21, 2019

¡Hola! Thank you so much for your review. We will take your comments in consideration to improve our service. ¡Saludos!

5
Families Partner Couples Families

staff is very friendly and helpful. They always have a smile on their faces. Wish there was an airport shuttle.

By on Feb 20, 2019

Review comment responded on Feb 20, 2019

Thank you so much for your review. We will take your comments in consideration to improve our service. Best regards.

5
Partner Couples

The staff was great very friendly super helpful food was good,everything was very clean.

By , from Rollingstone on Feb 15, 2019

Review comment responded on Feb 19, 2019

Greetings from Dreams Riviera Cancun We would like to thank you for taking the time to share your review about your recent stay with us and for all your wonderful comments in regards to our service. We are glad to know that we have accomplished your expectations and to know that you enjoyed your vacation with us. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We hope to welcome you back soon at this beautiful destination! ¡Saludos!

5
Partner Couples Friends

it was a wonderful place to visit. the whole place was really beautiful and has many restaurants, lots of food and drink. we had a blast!!! wish we could’ve stayed longer!

By on Feb 13, 2019

Review comment responded on Feb 13, 2019

¡Hola! Thank you so much for write to us. In our Resort we try to give our amazing guests a lifetime experience, I can see this is your case. This kind of comments encourages us to keep working, be sure that all of them will be sent to the corresponded areas. We can't wait for you to come back! ¡Saludos!

5
Everyone

Great place to stay for the family! I have no regrets about this location.

By on Jan 29, 2019

Review comment responded on Jan 29, 2019

¡Hola! We appreciate you have taken the time to share such an enthusiastic review about your recent visit! It is thanks to guests expressing their experience at our resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible. We look forward to welcoming you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to spend your vacations. ¡Saludos!

Dreams Riviera Cancun Resort & Spa - All Inclusive

Carretera Federal Chetumal Puerto Juárez, Puerto Morelos, QROO 77580
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.