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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5.0

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5.0

Recent guest reviews

I wanted to leave a review and hopefully this will help other families such as me that was looking at other reviews before booking this trip. First I would like to say that the actual resort is beautiful but it’s lacking much improvement.

It was paradise. I love this place and I’m most definitely coming back.

The staff is very friendly and the property is great.

Beaches and pools are great. Attentive wait staff. Fusion and Gaucho restraunts are awesome.

Very relaxing. All restaurants great except world cafe buffet.

This was the best all inclusive resort ever , food was great, staff were great and the pools and beach were amazing, I will definitely be staying here again

Staff was very unwilling to help with any services.

No complaints it was amazing. Great pools, bars, and rooms

I was invited the next day to participate on a breakfast talk and i would receive some incentives, well i agreed but said that i would not have much time.....the lady was very nice and she really did her best to sell me some kind of live time holiday package....and i would get many extra's!! I decided to go along with the story so it took me over 2 hours.....but every time when i was asking how much it would cost there was no clear answer and finally it came......about 40K but i could start with a downpayment of 1500 then later even 700. I finally decided that i had lost enough time and decided to go, she was not amused....of course i did not get any extra's .... The coffee maker in my room was not working i had reported this a few times but....never got a new one. I decided to go one night out and arranged a taxi from the hotel, driver would take me to the Hotel Zone and back a few hours later. unfortunatly he never appeard back claiming he was being chased by police. He promissed to make it up and took me a few days later (for free) to the harbour and would pick me up later....never showed up. i had to take another cab and pay double, although not directly responsibility of the hotel still I would think they could be trusted...... And the beach was ugly! full of seaweed, you just could not swim in the sea. The hotel is so far away of anything that it is just not suitable for single persons even couples get bored here.

This is a very nice and clean hotel the room and facility are great

Preferred guests doesn't feel preferred. At many points anyone could walk into a preferred area. Wi-fi was not consistent and the internet speed was poor. Food needs work. Staff need to clean up dirty glasses and bottles around all pools. The lazy river was not manned by any staff on two different days. All day entertainment is very little for guests. One water class in the morning and then nothing till the afternoon when games are played for the kids not the adults. Pools are many and beautiful, hotel is beautiful. Staff is pleasant.

It's a beautiful hotel. Rooms are very nice. One of the nicest I've stayed in. Free room service all hours. There were a few things that failed because I believe they are new and are still trying to get organized. We went 5/11/17 to 5/14/17. Short trip for a wedding there at the hotel. I had told them our flight was leaving at midnight and would like to stay in our room till 10pm. They said no problem it would be an extra charge which I didn't have a problem paying. So the day of departure after 12pm noon our card didn't work to get into room. Had to go to front desk and get it re scanned. Then a half hour after I was in the room and the cleaning guys came to the room while I was there. Got a call from the front desk and I had to explain to them again what I thought I had already set up before twice. Ither than that it was great. The food is really good. The drinks were good. If you want your drinks more prompt go up to the bar and order. There's bars on the beach in the pool, everywhere. The servers that walk around it takes a while for them to get back to you. We had a pool view room with king bed. Very nice. Theirs drinks in the fridge that are free. My wife got a latte from the ice cream parlor that's free and good. They made it with Almond milf if your trying to be kinda healthy or are lactose intolerant. It was pretty awesome. We were at the Dreams playa mujeres golf and spa resort. Kid frien Very large resort plus you can walk next door to secrets adult resort as well.

The hotel was beautiful, new, clean and the staff was very friendly and accommodating. The pools are amazing and there is a ton for kids to do of all ages which was really nice. My older kids enjoyed the water slides and all of the pools while my 1.5 year old loved the large child pool area. It's nice to go to the different restaurants without having to have a reservation. Our stay was easy which is really nice when you are on vacation. The only downside though was the food. It was really bad. The best meal we had was the breakfast buffet (and we are not buffet people). They had an omelet station, fresh fruit, juices, etc. The restaurants, especially the Mexican one (which was disappointing visiting Mexico) were terrible. It's like they tried too hard to prepare fancier American food but totally missed the mark. Plus, we went home and weren't any heavier:). The kids enjoyed the ice cream shop.

Our stay was for 6 days. 6 adults and 5 kids ages 7 to 14. Had a wonderful stay. Pool staff were amazing and the entertainment crew was fun. My preferred club ocean view room was fantastic with no complaints. Overall we had a great experience and plan to return

Awesome and fun for kids. Staff is so nice and spa was awesome. My kids loved the explorers club

im usually a fan of the dreams resorts so i was excited to try this new luxury location. however, the experience was disappointing. they were essentially unprepared and understaffed, construction was still ongoing at the resort so that dust was everywhere, in the lobby and in the rooms. not to mention the construction noise and drilling at night. it took over an hour just to check in and then after eating and waiting 3hrs to get our keys, our room had no fridge, no phones, no coffeemaker and the tv wasnt working. water was flooding the whole shower stall and entire bathroom after a quick shower. and even after complaining, it took the next morning to get our appliances, the showers were never fixed because it was a design issue in that the shower floor wasnt elevated enough to direct water to the drain. all the restaurants was understaffed so that it took at least an hour to get dinner, one night i even waited two hours to get our appetizers. i was starving by the time the food came on most nights.

The room we stayed in was brand new! We were the first guest! Sounds great but it is not...phone did not work snd was not fixed while we were there. So no room service or contact for your needs unless you walked to the concierge. It rained one night and the ceiling leaked...drip drip drip all night. It could be perfect if they fix all the issues and learn how to manage the resort better. Kids pool area was not very clean.

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3 Playa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Playa Mujeres Golf Club, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is within a few miles (5 km) of Punta Sam Ferry Terminal. This 502-room, 4.5-star hotel has 3 outdoor pools along with a private beach and a golf course.


Dining

There are ample dining options with 9 onsite restaurants, including World Café, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 48-inch a flat-screen TV with satellite channels and pay movies. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a furnished balcony, and a living room.


Property features

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features a private beach, a golf course, and a full-service spa. If you drive, take advantage of free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach hotel include 3 outdoor pools, a free water park, and a nightclub.

Room options

Preferred Club Two Bedroom Villa - 1 King Bed and 2 Queen Beds All Inclusive

King 1 | Sleeps 8

Junior Suite Partial Ocean View - 2 Queen Beds All Inclusive

Queen 2 | Sleeps 5

Preferred Club Junior Suite Ocean View - 2 Queen Beds All Inclusive

Queen 2 | Sleeps 5

Preferred Club Presidential Suite Ocean Front - 1 King Bed All Inclusive

King 1 | Sleeps 4

Guest reviews for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (17) Couples (2) Family (2)
3
Everyone

I wanted to leave a review and hopefully this will help other families such as me that was looking at other reviews before booking this trip. First I would like to say that the actual resort is beautiful but it’s lacking much improvement.

By on Jun 10, 2019

Review comment responded on Jun 13, 2019

Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5
Partner Couples

It was paradise. I love this place and I’m most definitely coming back.

By on May 29, 2019

Review comment responded on May 29, 2019

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future.

5
Everyone

By on May 15, 2019

Review comment responded on May 16, 2019

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!

5
Partner Couples

The staff is very friendly and the property is great.

By on Apr 14, 2019

Review comment responded on Apr 15, 2019

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!

4
Families Friends Families

Beaches and pools are great. Attentive wait staff. Fusion and Gaucho restraunts are awesome.

By on Mar 14, 2019

Review comment responded on Mar 14, 2019

Dear valued guest, At Dreams Playa Mujeres we are happy to see you take the time to write your comments and give suggestions for improvement. We are pleased to read that in overall had a nice holiday and enjoy your stay, in the suggestions you mentioned, we will devote efforts to work on them every day and improve on these aspects. We invite you to return soon. Regards.

3
Everyone

By on Feb 11, 2019

Review comment responded on Apr 1, 2019

Dear guest, Thank you for sharing the review of your experience with us. Our main goal is to always provide a fantastic service to all our guests and we work very hard for it. We appreciatte that you give us your review and we hope you give us another change and return again, this is your home at the Mexican Caribbean. Warm regards,

5
Everyone

Very relaxing. All restaurants great except world cafe buffet.

By , from Nashville on Oct 18, 2018

Review comment responded on Oct 24, 2018

Dear David, Thank you very much for your lovely comments, it was a real pleasure to have hosted you during your recent stay, we hope to have the chance to keep being part of your plans. See you soon.

4
Everyone

By on Sep 17, 2018

Review comment responded on Sep 18, 2018

Dear guest, Thank you for your preference, it was a pleasure to host you, we would love to receive you in the future to keep delivering wonderful moments to you and your family. See you soon.

5
Everyone

This was the best all inclusive resort ever , food was great, staff were great and the pools and beach were amazing, I will definitely be staying here again

By , from Vancouver,Washington on Sep 15, 2018

Review comment responded on Sep 18, 2018

Dear Jose, Thank you very much for giving us the opportunity to be part of your holidays. It was a pleasure to have you as our guest. Many thanks for your kind words, we will be more than glad to receive you once again. See you soon.

2

very rude staff

Everyone

Staff was very unwilling to help with any services.

By , from dreams playa mujeres on Jun 21, 2018

Review comment responded on Jun 27, 2018

Dear lo, thank you very much for taking the time to write your comments regarding your recent visit to our resort. We would like to apologize for any shortcoming that you have experienced. Our Operations Committee has taken this very seriously and they will take the corresponding measures to ensure that our service levels will improve. We hope to be your hosts next time you decide to visit our resort, many thanks.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400