Everyone we encountered was so gracious, kind, and efficient. They make you feel very welcome and special.
I liked the kids club and pool entertainment. The beach was nice and the staff tries but not consistent. The food was average at best and the rooms were so incredibly noisy all hours of the night with loud stomping and carts being rolled in the hallway by the cleaners very early in the morning.
The pools and grounds are beautiful and beautifully kept. Rooms are large and beds are comfy. Our view in the Preferred Club Ocean View Jr suite was amazing. Pool Service staff were amazing, Karen, Mercedes, Francisco, Roger and Jazmine took great care of us as well as the pool concierges. Beach is beautiful as well. Restaurants could use more servers but food was good, we never had a problem getting a table and we had a group of 17. I highly recommend this resort
The hotel was beautiful! The staff was very friendly! The only thing I didn't like was that they try to sell you in buying into a timeshare when you get there. I just told them no, but they can be a bit persistent.
I wanted to leave a review and hopefully this will help other families such as me that was looking at other reviews before booking this trip. First I would like to say that the actual resort is beautiful but it’s lacking much improvement.
It was paradise. I love this place and I’m most definitely coming back.
The staff is very friendly and the property is great.
Beaches and pools are great. Attentive wait staff. Fusion and Gaucho restraunts are awesome.
Very relaxing. All restaurants great except world cafe buffet.
This was the best all inclusive resort ever , food was great, staff were great and the pools and beach were amazing, I will definitely be staying here again
Staff was very unwilling to help with any services.
No complaints it was amazing. Great pools, bars, and rooms
I was invited the next day to participate on a breakfast talk and i would receive some incentives, well i agreed but said that i would not have much time.....the lady was very nice and she really did her best to sell me some kind of live time holiday package....and i would get many extra's!! I decided to go along with the story so it took me over 2 hours.....but every time when i was asking how much it would cost there was no clear answer and finally it came......about 40K but i could start with a downpayment of 1500 then later even 700. I finally decided that i had lost enough time and decided to go, she was not amused....of course i did not get any extra's .... The coffee maker in my room was not working i had reported this a few times but....never got a new one. I decided to go one night out and arranged a taxi from the hotel, driver would take me to the Hotel Zone and back a few hours later. unfortunatly he never appeard back claiming he was being chased by police. He promissed to make it up and took me a few days later (for free) to the harbour and would pick me up later....never showed up. i had to take another cab and pay double, although not directly responsibility of the hotel still I would think they could be trusted...... And the beach was ugly! full of seaweed, you just could not swim in the sea. The hotel is so far away of anything that it is just not suitable for single persons even couples get bored here.
This is a very nice and clean hotel the room and facility are great
Preferred guests doesn't feel preferred. At many points anyone could walk into a preferred area. Wi-fi was not consistent and the internet speed was poor. Food needs work. Staff need to clean up dirty glasses and bottles around all pools. The lazy river was not manned by any staff on two different days. All day entertainment is very little for guests. One water class in the morning and then nothing till the afternoon when games are played for the kids not the adults. Pools are many and beautiful, hotel is beautiful. Staff is pleasant.
It's a beautiful hotel. Rooms are very nice. One of the nicest I've stayed in. Free room service all hours. There were a few things that failed because I believe they are new and are still trying to get organized. We went 5/11/17 to 5/14/17. Short trip for a wedding there at the hotel. I had told them our flight was leaving at midnight and would like to stay in our room till 10pm. They said no problem it would be an extra charge which I didn't have a problem paying. So the day of departure after 12pm noon our card didn't work to get into room. Had to go to front desk and get it re scanned. Then a half hour after I was in the room and the cleaning guys came to the room while I was there. Got a call from the front desk and I had to explain to them again what I thought I had already set up before twice. Ither than that it was great. The food is really good. The drinks were good. If you want your drinks more prompt go up to the bar and order. There's bars on the beach in the pool, everywhere. The servers that walk around it takes a while for them to get back to you. We had a pool view room with king bed. Very nice. Theirs drinks in the fridge that are free. My wife got a latte from the ice cream parlor that's free and good. They made it with Almond milf if your trying to be kinda healthy or are lactose intolerant. It was pretty awesome. We were at the Dreams playa mujeres golf and spa resort. Kid frien Very large resort plus you can walk next door to secrets adult resort as well.
Very family friendly. Great food, amazing staff. Bring your own straws for the kids drinks because they have no straws on the resort.
Playa Mujeres Golf Club is a short stroll from Dreams Playa Mujeres Golf & Spa Resort - Optional All Inclusive, and other popular attractions like Dolphin Discovery are within a 10-minute drive. This 502-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.
Relish the international cuisine at World Café, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 502 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. 48-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Free bottled water, ceiling fans, and laptop-compatible safes are other standard amenities.
Dreams Playa Mujeres Golf & Spa Resort - Optional All Inclusive features a private beach, a golf course, and a full-service spa. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include 3 outdoor pools, a free water park, and a nightclub.
Everyone we encountered was so gracious, kind, and efficient. They make you feel very welcome and special.
I liked the kids club and pool entertainment. The beach was nice and the staff tries but not consistent. The food was average at best and the rooms were so incredibly noisy all hours of the night with loud stomping and carts being rolled in the hallway by the cleaners very early in the morning.
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!
The pools and grounds are beautiful and beautifully kept. Rooms are large and beds are comfy. Our view in the Preferred Club Ocean View Jr suite was amazing. Pool Service staff were amazing, Karen, Mercedes, Francisco, Roger and Jazmine took great care of us as well as the pool concierges. Beach is beautiful as well. Restaurants could use more servers but food was good, we never had a problem getting a table and we had a group of 17. I highly recommend this resort
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.
The hotel was beautiful! The staff was very friendly! The only thing I didn't like was that they try to sell you in buying into a timeshare when you get there. I just told them no, but they can be a bit persistent.
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards!
I wanted to leave a review and hopefully this will help other families such as me that was looking at other reviews before booking this trip. First I would like to say that the actual resort is beautiful but it’s lacking much improvement.
Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.
It was paradise. I love this place and I’m most definitely coming back.
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future.
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!
The staff is very friendly and the property is great.
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!
Beaches and pools are great. Attentive wait staff. Fusion and Gaucho restraunts are awesome.
Dear valued guest, At Dreams Playa Mujeres we are happy to see you take the time to write your comments and give suggestions for improvement. We are pleased to read that in overall had a nice holiday and enjoy your stay, in the suggestions you mentioned, we will devote efforts to work on them every day and improve on these aspects. We invite you to return soon. Regards.
Dear guest, Thank you for sharing the review of your experience with us. Our main goal is to always provide a fantastic service to all our guests and we work very hard for it. We appreciatte that you give us your review and we hope you give us another change and return again, this is your home at the Mexican Caribbean. Warm regards,
Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards