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Recent guest reviews

Atelier Playa Mujeres was the best resort we have ever stayed at. The photos did not do it justice, we had an incredible time there and we wish we could stay there forever. The food and service was absolutely amazing. We loved how it was very secluded and more of a mature crowd. Every restaurant, bar, café and amenity did not disappoint. They also had a covid test facility there and they were very clean and sanitized everything thoroughly. Thank you so much for such an incredible time, the staff there made our trip. I would definitely recommend anyone to stay here and we will be back!

Beautiful Resort highly recommend five stars swim up room was great

Best resort to date that I have stayed in Cancun! if your looking for a kid free quiet stay, this is it! Maybe bring your own headphones, pool music is subdue... Meticulously Clean!! They provide every toiletry that you can think of! So don't bother packing then! They give you the basics ( top quality).... plus bug spray ( do not go in the grass after sunset, you have been warned!) lol , a beach bag, bath salts(amazing bathtub!!!!), razor, toothbrush, paste, sew kit, robes, slippers etc etc Just bring sun screen! I would say for resort food it is a 5 star! Is it the best Filet Ive ever had? No, but it is 5 star when your talking resort all inclusive food. Ever dish is prepared individually! The salad are wonderful! Steak was good, shrimp salad very good... Pool side hot dog was delicious after a hot day in the sun drinkin' They have a coffee/espresso bar that also serves dessert at night! Get the Banana Split Gelato!!!!!! amazing! mini burgers pool side were great, room service burgers didn't settle very well? maybe skip that?! Spa services were good id say 3.5/5. Idk if id spend the extra cash again next time? The Catamaran Boat tour to the island for only $99 is worth every cent! Best part of the trip! Clean beach! Negatives: nothing really bad to say.....except I left my favorite wrap jacket by the pool by accident and it never showed up in lost and found :( oh and the gift shop is lack luster... resort could use a few more options there!

The resort is gorgeous. Staff is wonderful. Food was decent - buffet and Asian restaurant were the only good places to eat. The Italian restaurant was dreadful unfortunately and I hate leaving this review bc everyone was so nice at the hotel. I do feel that honesty and some constructive criticism and can make this hotel and experience a true five star. Steakhouse was just ok - steaks were very tough. If you’re going to have a steakhouse, make it good or try something else - I get steaks are expensive when getting food quality meat. The pool restaurant was also horrible - the catch of the day was this fried grouper that was so off-putting, we snuck out of the restaurant bc we felt bad for the staff for not eating any of the food. Again the buffet was fantastic but they had limited hours (prob due to covid) and the Asian restaurant was superb. Keep the volleyball net at the pool out longer - we would play and have the best time, and then they would put it down mid game after just one hour. Players would get upset everyday bc it gave us something to do during the day. Gym was really nice - state of the art equipment (guy working there was great too!). Loved the little healthy bar across the way from the gym. The beach was lovely other than the seaweed :( Rooms were on point - love the decor and the technology used (no room cards, they have a nice app with some cool functionalities (order room service, map, restaurant menus, etc). Better food and this is a real jewel to visit

Great hotel . All staff very friendly and helpful

This is probably the best all inclusive resort I have ever stayed in. The grounds are absolutely beautiful, room was perfect (the bathroom is to die for!), everything was immaculate. Staff was attentive, helpful and genuinely concerned with providing exceptional service. They literally thought of everything, from providing a key bracelet to useful features on the app which allow you to preview menus and book appointments. The entire atmosphere was calm and relaxing, entire place felt like a spa (which by the way is amazing as well). Would definitely return, highly recommend.

The resort in general is beautiful with very friendly staff so here is the downside. We were there in November of ‘19 and loved it went back in august of ‘20 and did not like it. There were drunks everywhere, dirty dishes and empty cups all over the place. W e felt like we were at a party resort in Mexico not at a nice 4-5 star resort in Mexico. We did shorten our trip and left out the next day and went elsewhere. Staff was very accommodating to let us leave early but was not apologetic at all for the experience.

Awesome sauce swimout...

Awesome staff, wonderful room and decor, clean, yet somewhat disappointing food.

Outstanding in all regards - service, food, drink, architectural beauty, and amenities. I’ve visited 48 countries and stayed in countless hotels and this one is in my top 5 for overall experience.

We visited the resort during covid - June 2020. This was by far the cleanest resort I’ve had the pleasure of visiting. We spent 7 days here and the staff were very accommodating to our needs. We didn’t want for anything...if our drinks were low, we had another one coming. The food was EXCELLENT...not just at one restaurant but all of the restaurants. Service provided by Hector, Oscar, Cesar, Santiago, Andreas, Edson, Luis, and Daniel was nothing short of perfect. We have already referred friends and are planning another trip.

Prolongación Bonampak S/N Mz 1 Punta Sam QROO

Hotel highlights

  • Walking distance to Mujeres Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playa Mujeres, Atelier Playa Mujeres - All Inclusive is 0.8 mi (1.3 km) from Playa Mujeres Golf Club. This 431-room, 5-star property has 2 outdoor pools along with a golf course and a full-service spa.


Dining

Relish the Mexican cuisine at Mercado 19, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Atelier Playa Mujeres - All Inclusive's 431 rooms are air-conditioned and provide tablet computers, free minibar items, and espresso makers. 55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Ceiling fans, laptop-compatible safes, and phones are also standard.


Property features

Atelier Playa Mujeres - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a health club, free WiFi in public areas, and a conference center.

Room options

Junior Suite - King

1 King Bed | Sleeps 3

Inspira Junior Suite Swim Out Ocean View King

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Junior Suite Ocean View - 2 Double

2 Double Beds | Sleeps 3

Inspira Master Suite Ocean Front

1 King Bed | Sleeps 2

Guest reviews for Atelier Playa Mujeres - All Inclusive

Everyone (20) Couples (16) Family (7)
5
Partner Couples

Atelier Playa Mujeres was the best resort we have ever stayed at. The photos did not do it justice, we had an incredible time there and we wish we could stay there forever. The food and service was absolutely amazing. We loved how it was very secluded and more of a mature crowd. Every restaurant, bar, café and amenity did not disappoint. They also had a covid test facility there and they were very clean and sanitized everything thoroughly. Thank you so much for such an incredible time, the staff there made our trip. I would definitely recommend anyone to stay here and we will be back!

By on Jun 7, 2021

Review comment responded on Jun 9, 2021

Dear Guest, Thank you so much for making us part of your vacation experience in the Mexican Caribbean. It is sincerely an honor to be worthy of your recommendation. Having you as our guests was also a true pleasure. We would also like to thank you for praising the amazing handmade hospitality from our team members, our main goal is to make your vacations an unforgettable experience. Rest assured, they will all be congratulated for their outstanding service. It would be a pleasure for us to welcome you again on your next visit to this beautiful paradise. Kind regards.

5
Everyone

By on Apr 2, 2021

Review comment responded on Apr 12, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Mar 24, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Feb 24, 2021

Review comment responded on Mar 6, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Feb 22, 2021

Review comment responded on Mar 5, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Dec 28, 2020

Review comment responded on Dec 28, 2020

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Dec 14, 2020

Review comment responded on Dec 14, 2020

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

4
Everyone

By on Oct 5, 2020

Review comment responded on Oct 6, 2020

Dear Guest, Thank you so much for your rating. We are pleased to know that you enjoyed your overall stay. We hope to see you again very soon to enhance your experience and perception of our resort. Kind regards.

5
Friends

Beautiful Resort highly recommend five stars swim up room was great

By , from Thornton Colorado on Sep 20, 2020

Review comment responded on Sep 21, 2020

Dear Rick, We appreciate the time you have taken to share your comments with us. It is gratifying to learn you had a wonderful stay, worth of a 5-star rating, and that we were able to surpass your expectations. Nothing will make us happier than welcoming you back to this your home away from home, in the future. Warmest regards.

5
Everyone

By on Sep 9, 2020

Review comment responded on Sep 9, 2020

Dear Guest, Thank you so much for your 5-star rating! We are glad that you enjoyed your stay and hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

Atelier Playa Mujeres - All Inclusive

Prolongación Bonampak S/N Mz 1, Punta Sam, QROO 77400
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