Staff were just there for the tips.. they werent hppy or helpful, they didnt know where the covid test area was, they barely spoke english if at all. They didnt make any effort to anticipate needs. Thy were kinda just there "just in case."
It was a beautiful property, fabulous food, even though it was fully booked, it never felt crowded. My only complaint is my wife and I got married off resort and we wanted to have a photographer take some pictures of us on property, however Atelier wouldn’t allow it and wanted to charge $2000.
Fantastic Pool. Great house music. Amazing staff. Beautiful newer hotel.
Well rounded experience. Not much to complain about.
The property is beautiful
Our stay was amazing. I highly recommend Atelier. The customer service is outstanding from the moment you arrive (they offer you wash clothes and a welcome drink, and a bottle of wine in your room) to the end! You can tell they put a lot of emphasis in making their guests happy. The servers and entertainment staff remembered our names and really made you feel welcomed. The food was outstanding and they offer top shelf liquor! Bring cash to tip your server or bar staff. When you do, they’ll go above and beyond making sure your drinks are always full. We took a golf cart over to the studio side of the resort (it’s the family side) and tried their restaurants too. They were amazing! Especially the Mediterranean one. Kopai was closed when we went which we were super sad about but the Mediterranean one next door was wonderful. I would say the only negative is sometimes the menu didn’t reflect what the website says and the hours weren’t accurate but we also went when the resort wasn’t busy. Mercado was closed for dinner (hence hours not accurate) and Suspiro’s menu was seafood at night (website says Mexiterranean for dinner) which we weren’t thrilled about. We were looking forward to some Mexican from either places but didn’t get any while in Mexico. Other than that our stay was fantastic!
This place is amazing! I cant wait to have some time off to go again
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Atelier Playa Mujeres was the best resort we have ever stayed at. The photos did not do it justice, we had an incredible time there and we wish we could stay there forever. The food and service was absolutely amazing. We loved how it was very secluded and more of a mature crowd. Every restaurant, bar, café and amenity did not disappoint. They also had a covid test facility there and they were very clean and sanitized everything thoroughly. Thank you so much for such an incredible time, the staff there made our trip. I would definitely recommend anyone to stay here and we will be back!
Beautiful Resort highly recommend five stars swim up room was great
Located in Playa Mujeres, Atelier Playa Mujeres - All Inclusive is 0.8 mi (1.3 km) from Playa Mujeres Golf Club. This 431-room, 5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 11:30 AM. There are multiple options for onsite dining with 8 restaurants, including Mercado 19, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and 55-inch Smart TVs with satellite channels and pay movies. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Tablet computers, free minibar items, and espresso makers are other standard amenities.
Guests of Atelier Playa Mujeres - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only property include free WiFi in public areas, a conference center, and a terrace.
Staff were just there for the tips.. they werent hppy or helpful, they didnt know where the covid test area was, they barely spoke english if at all. They didnt make any effort to anticipate needs. Thy were kinda just there "just in case."
It was a beautiful property, fabulous food, even though it was fully booked, it never felt crowded. My only complaint is my wife and I got married off resort and we wanted to have a photographer take some pictures of us on property, however Atelier wouldn’t allow it and wanted to charge $2000.
Dear Robert, First and foremost, we would like to thank you for taking the time to share your comments on our resort. It was an honor to be chosen to celebrate such a special ocassion as it is your wedding. We are delighted to know you enjoyed the beautiful facilities, delectable gastronomic options, and luxurious amenities. On the other hand, we appreciate your observations, which will be shared with the corresponding departments to improve our services. Last, but not least, we hope to have the opportunity to welcome you back and enhance your perception of our services. Kind regards.
Fantastic Pool. Great house music. Amazing staff. Beautiful newer hotel.
Dear Adler, Thank you very much for taking the time to share your excellent rating and comments of our resort, for us is very important to know the opinion of our guests. We look forward to welcoming you back once more and continuing to surpass your expectations. Warm regards.
Well rounded experience. Not much to complain about.
Dear Panayiota, Thank you very much for taking the time to share your excellent rating and comments of our resort, is of the utmost importance for us to know the opinion of our guests. We look forward to welcoming you back once more and continue to surpass your expectations. Warm regards.
The property is beautiful
Dear Abbie, Thank you very much for taking the time to share your 5-star rating about our beautiful resort, for us is very important to know the opinion of our esteemed guests. We hope to see you again very soon to continue to surpass your expectations. Warm regards.
Our stay was amazing. I highly recommend Atelier. The customer service is outstanding from the moment you arrive (they offer you wash clothes and a welcome drink, and a bottle of wine in your room) to the end! You can tell they put a lot of emphasis in making their guests happy. The servers and entertainment staff remembered our names and really made you feel welcomed. The food was outstanding and they offer top shelf liquor! Bring cash to tip your server or bar staff. When you do, they’ll go above and beyond making sure your drinks are always full. We took a golf cart over to the studio side of the resort (it’s the family side) and tried their restaurants too. They were amazing! Especially the Mediterranean one. Kopai was closed when we went which we were super sad about but the Mediterranean one next door was wonderful. I would say the only negative is sometimes the menu didn’t reflect what the website says and the hours weren’t accurate but we also went when the resort wasn’t busy. Mercado was closed for dinner (hence hours not accurate) and Suspiro’s menu was seafood at night (website says Mexiterranean for dinner) which we weren’t thrilled about. We were looking forward to some Mexican from either places but didn’t get any while in Mexico. Other than that our stay was fantastic!
Dear Karen, We appreciate the time you have taken to share such detailed comments about your most recent vacation experience at Atelier Playa Mujeres. We are happy to know you enjoyed our facilities, the relaxing atmosphere and especially the excellent service provided by our team members. We will, of course, congratulate our team for always being attentive, smiling, and helping you in everything they could, especially the ones who were mentioned. Furthermore, we are also thankful for your feedback on the areas we can improve; we always take our guests' comments into account in order to exceed their expectations in the future. Last but not least, it is very pleasant for us to know that you had a great time and that in spite of the inconveniences, you had a wonderful vacation. We look forward to seeing you again soon and enhance your perception of our services and create another memorable vacation for you, were all of your expectations will be surpassed. Kind regards.
This place is amazing! I cant wait to have some time off to go again
Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you loved your stay and that you had such an amazing vacation experience. We hope to see you again very soon at Atelier Playa Mujeres. Warm regards.
Dear Cacorey, We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our services and apologize for the situation you perceived of our team. We have investigated this and made the proper adjustments, as our guests’ comfort and satisfaction is our number one priority. We would like to clarify that our team is prohibited from demanding tips from guests, thank you for pointing out this situation so we can take action and avoid it in the future. We hope to have the opportunity to welcome you again to our hotel to change your perception of us. We remain at your service.