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Crystalbrook Riley

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Photo gallery for Crystalbrook Riley

Resort Suite | Beach/ocean view
Sea Bath Panoramic King | View from room
2 bars/lounges, rooftop bar
Balcony
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪11 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.0 out of 10
Wonderful
(20 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

7.8 out of 10
Good
(7 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(21 reviews)
  • Sea view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Sea King

Panoramic Sea King | View from room

Panoramic Sea King

9.2 out of 10
Wonderful
(20 reviews)
  • Sea view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Sea

View from room

Family Sea

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Urban

Premium bedding, in-room safe, desk, blackout drapes

Family Urban

  • City view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Resort

Premium bedding, in-room safe, desk, blackout drapes

Family Resort

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Urban Panoramic King

Urban Panoramic King | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic King

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Sea Bath Panoramic King

Sea Bath Panoramic King | Deep soaking bathtub

Sea Bath Panoramic King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

  • Sea view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Urban Suite

Urban Suite | Premium bedding, in-room safe, desk, blackout drapes

Urban Suite

  • City view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout drapes

Resort Double Double

  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout drapes

Riley Suite

  • Sea view
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Cairns

Located in Cairns Central Business District, Crystalbrook Riley is adjacent to Cairns Esplanade and within a 15-minute walk of popular sights like Reef Fleet Terminal. This 311-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.1 miles
  • Cairns Night Markets - 8 min walk - 0.5 miles
  • Esplanade Lagoon - 8 min walk - 0.5 miles
  • Cairns Central Shopping Centre - 11 min walk - 0.6 miles
  • Cairns Marlin Marina - 11 min walk - 0.6 miles

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Atrium - ‬3 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Moku Bar + Grill - ‬6 min walk
  • ‪La Pizza - ‬6 min walk

About this property

Crystalbrook Riley

Guests of Crystalbrook Riley enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Self parking is offered for AUD 20.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, express check-out, and a garden.
55-inch flat-screen TVs come with digital channels and first-run movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. 2 bathrooms, iPod docks, and coffee makers are also standard. Housekeeping is available once per stay.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Similar properties

Outdoor pool
Crystalbrook Flynn
Cairns Central Business District
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,010 reviews
$140 nightly
The price is $154
May 22 - May 23
Total with taxes and fees
Crystalbrook Flynn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 9 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Are free cancellation options available at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Crystalbrook Riley?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on May 24, 2026 start from $179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Crystalbrook Riley?

This hotel is situated in Cairns Central Business District within a short 1-minute walk of Cairns Esplanade and also 14 minutes on foot from Reef Fleet Terminal. You'll also find Cairns Night Markets and Cairns Performing Arts Centre less than a mile away.

Is there parking available at Crystalbrook Riley?

Yes, parking is offered for AUD 20 per day. An electric car charging station, wheelchair-accessible parking, and bicycle parkingare also available.

Is there a spa available at Crystalbrook Riley?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages. The spa is closed on Mondays, Tuesdays, Wednesdays, and Sundays.

Are there luxury amenities available at Crystalbrook Riley?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and a poolside bar at this hotel.

Does Crystalbrook Riley feature a casino at the property?

No, Crystalbrook Riley doesn't have a casino.

Will I find an indoor pool at Crystalbrook Riley?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 9 PM.

Is Crystalbrook Riley a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Does Crystalbrook Riley have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crystalbrook Riley have a restaurant with a breakfast menu?

Yes, Crystalbrook Riley serves a full breakfast for a surcharge each morning at Paper Crane.

Will Crystalbrook Riley allow pets to stay free of charge?

No, pets aren't allowed at Crystalbrook Riley though service animals are welcome.

Does Crystalbrook Riley have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crystalbrook Riley?

The closest major airport to Crystalbrook Riley is Cairns Intl. Airport (CNS), which is 3.7 mi away (10 minutes by car).

Are there rooms with balconies at Crystalbrook Riley?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy sea and city views.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1012 reviews
Rating 8 - Good. 182 out of 1012 reviews
Rating 6 - Okay. 72 out of 1012 reviews
Rating 4 - Poor. 27 out of 1012 reviews
Rating 2 - Terrible. 11 out of 1012 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Stayed 4 nights in Jan 2026

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Stayed 3 nights in Feb 2026

10/10 Excellent

Sean

Stayed 1 night in Feb 2026

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness
Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Stayed 1 night in Feb 2026

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities
The pool area was relaxing
Stayed 3 nights in Jan 2026

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
Great location, rooms and facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean room. Great pool.
Stayed 5 nights in Jan 2026

10/10 Excellent

Kiera

Stayed 1 night in Jan 2026

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul, Peregian Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms pool was great
Stayed 2 nights in Jan 2026

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good pool with views and good location
Stayed 3 nights in Jan 2026

10/10 Excellent

Fiona

Business traveler
Liked: Cleanliness, staff & service, amenities
Beautiful property
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2026

10/10 Excellent

Janene

Business traveler
Liked: Cleanliness, staff & service, amenities
bed was very comfortable and staff friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Alexia Jayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded room service was a bit $$ for the serving sizes but taste made up for that 100% I wouldnt stay anywhere else
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael, Dudley Park

Stayed 1 night in Jan 2026

10/10 Excellent

Jignesh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2026

2/10 Terrible

Adrian

Liked: Cleanliness
The hotel itself is very nice, well maintained, and visually appealing. The staff was courteous and did attempt to assist during my stay. Unfortunately, I experienced an issue with the room that ultimately shortened my visit. Due to the tropical climate, there was a noticeable musty odor in the room, which was uncomfortable, particularly as I use a sleep apnea machine while sleeping. I had originally booked three nights but decided to check out after the first night. I spoke with hotel staff and was shown three alternative rooms; however, the same odor was present in each one. The staff mentioned that the smell might be related to recently replaced carpeting. From my experience with extensive travel, it seemed more consistent with humidity or ventilation challenges. Additionally, the air conditioning would not go below 21°C, which may have contributed to the issue. While the property itself is lovely, the room conditions made my stay less comfortable than expected. I appreciate the efforts of the staff and hope this feedback is helpful for future improvements.
Stayed 3 nights in Jan 2026

8/10 Good

Wade

Liked: Cleanliness, property conditions & facilities
Overall, enjoyable, but a bit too expensive. Particularly good breakfast buffet - but rather expensive. The breakfast buffet is quite similar but actually slightly better at Crystalbrook Bailey, where it's also significantly cheaper. Room had an okay view but was only a few floors up, so it was more of trees than of the ocean. No road noise at all, surprisingly - good sound insulation. Never heard anything from surrounding rooms either. The bathroom tended to flood when the shower was used - looks like the floor simply doesn't slope towards the drain, so water easily creeps out of the shower and all over the bathroom floor. Ventilation was also poor so condensation formed on the air-conditioned walls and countertop, making everything damp. Kinda gross. The floor to ceiling windows were nice, but the odd shape of the room made its layout awkward and meant there wasn't a lot of counter space nor seating. The bathroom had almost no counter space.
Stayed 1 night in Jan 2026

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