2/10 Terrible
jim
Oct 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights at Larkin Hospitality’s “Smart Suites on the Hill.” It was the most unsafe, and unhygienic, hotel experience I’ve had in 40 years of traveling.
On my first night I encountered roaches eating toothpaste off my toothbrush, as well as off the toothpaste tube. I snatched my toothbrush and they skittered down the drain of the sink. I spent the next half an hour wrapping my belongings in plastic bags.
I wanted out of the hotel and the next morning asked the front desk clerk for the manager’s name and number, which she provided. I called the manager over and over throughout the day, to no avail; the phone just rang and rang—never going to voicemail.
In the evening I asked a different clerk what gives. She called the manager personally; the manager relayed her apology, as well as an offer to remove the cost of one night’s stay. That offer seemed fine—until the next morning, when I got stuck in their elevator.
On the morning of October 12 the hotel’s power went out, leaving me stuck in the elevator between floors. It was pitch black (no emergency lights). After about 20 seconds I could hear the power turn back on, though the elevator still didn’t move. I tried to pry open the doors, to no avail. Finally it started moving again.
Add to these incidents the unkept state of the place: gross chunks of food on the floor of my room, exposed Tyvek on the outside, no housekeeping, no breakfast, no nothing. Larkin Hospitality should be ashamed.
jim
Stayed 2 nights in Oct 2025
