Motel 6 Hamburg, NY

When we arrived to check in, the process was smooth and the woman behind the desk was efficient in the check-in process. When we got our room key and arrived to the room around the corner, I was disgusted and appalled at the condition of the property. There was broken glass and debris all through the parking lot, enough that we weren't comfortable pulling our car into the parking spot the whole way. The door was extremely hard to open even though the key registered, my boyfriend had to put all of his body weight into shoving it open. Once we entered the room there was a smell and even though we booked a non-smoking room you could tell there had been smoking. The bedding was covered in burns and large holes in every layer. The desk chair had what I am assuming was butter (hopefully) all over the back of the seat and straw wrappers and crumbs on the seat. It was clearly not wiped or cleaned. The toilet seat had yellow splatter stains all over it and did not look clean. The state of the room left me speechless and we couldn't bring ourselves to sleep in a place this filthy, especially when there is a pandemic happening and you could clearly see that things were not cleaned.

This property was dreadfully disgusting and every aspect to many violations to explain.

It was ok. Not Good but ok. It needs more towels.

It was clean. It was a bed, a shower and a bathroom. Nothing spectacular, but I've stayed in worse. Could use a table and a couple of chairs, maybe a microwave & fridge, for people staying more than one night.

They room had no shampoo or soap. It had bed bugs, couldn't sleep because of the bites. Bad sheet had stain and cigarettes burn.

Things for mostly OK when I checked in period the staff were friendly, but my Room was disgusting. There was gum stuck to the wall in the shower, the towels were either stained or dirty, and there was long hair stuck to the walls in the shower and folded inside the towels. I got a massive sliver stuck in my foot from the floor. I couldn't connect to the Internet and when I tried to dial the 1 800 number left for me in the room, the phone in my room wouldn't work. When I went to the front desk for help with the Internet and everything else I was told to come back in the morning and talk to the manager but the manager wasn't there the next morning. I'm trying to call them now, but I've been waiting for 20 minutes for someone to just pick up the phone when it rings incessantly. I also ended up getting locked out of my room just because it was so cold and the key lock mechanism froze shut. That is no one's fault, but on top of everything else it was super irritating and did not make anything better.

Very kind and helpful staff. Friendly and upbeat with a very welcoming attitude.

Great location. Was in close proximity to New Era Field, downtown Buffaloz and Niagara Falls

I don't think that the property has something unique

The price was reasonable. The room was supposed to be non-smoking, but there was evidence that smokers had stayed in the room, and apparently smoked in it..

It was terrible.. there was a huge blood stain on the comforter and cigarette burns then the staff said the pool was closed because it was “dirty”. There was two gentlemen blaring music outside of their room.The staff had a huge attitude problem when I asked politely for my money back she offered to give us another room which was only three doors down and you could still hear the music. When I finally was fed up I asked again for my money back she said she didn’t know how long it would take for the money to get put back on my card. Never will I ever stay at any motel 6 hotels again.

It is very basic - no carpet, no breakfast or pool. But it is in a great location and it was clean. And pet friendly - no extra charge! The TV is big and there's cable and wi-fi.

Stuck here unva snowstorm. Driveway hardly plowed and snow deep in front of your room. Got stuck several times. Hotel staff never cleaned my room brought fresh linen or took out the trash and i was yhere 3 nights.

Do not get stuck here in a snow storm. Driveway hardly plowed. The area in front of your room never plowed and you will get stuck. I was there for 3 nights. No checking to see if I needed anything.

One of the beds was dirty. My family was so tired from a long trip that we just took the sheets out and slept in the bed without sheets. I informed the lady in the front desk next morning.

Recently updated,new flooring,beds .very clean.good location.friendly staff,quiet stay.

All rooms are in process of being renovated. We stayed in a room that already had most of the work done and the changes that were made were nice. There were things that still needed to be completed like replacing the smoke detector. There wasn't one, just the wires sticking out of the wall. Also there was no hair dryer, coffee maker, microwave or fridge.