The hotel is convenient to the airport. My room was clean and I liked having a sofa, microwave often, in-room safe, & refrigerator. Front desk staff weren’t very friendly. Housekeeping was both friendly and helpful. Hotel “store” needed replenishing. The landscaping was attractive with beautiful flowers, but litter on the grass, overflowing trash can by the side door & a container of cigarette butts spoiled the effect. On day 2, the trash can was empty and cigarette butts were gone, but litter on the lawn remained. EXIT DOOR by the ice machine (closest to my room) would NOT OPEN from the inside - a safety hazard. I reported it to front desk & it was repaired. This door also did not allow entry from the outside. Staff said they were aware that the room keys would not unlock the door. Breakfast offerings were disappointing (except for waffle maker), the coffee was bland (room brewed coffee significantly better). Poor signage on Dick Road making it difficult to find the driveway to hotel even during the day. A lighted sign is needed , especially at night.
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jose