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Recent guest reviews

First of all we did not know it wasn’t a hotel. We arrived early in the rain, we could not get inside the building. We finally got a hold of someone from Smartflats they offered a lounge to leave our 6 suitcases. Me and my elderly parents has to drag our suitcases under the rain on a stone path to get to the lounge. My dad has a torn ligament in one shoulder which made me stress more. We were only going to stay for one night. We hired an Uber to take us back to the hotel. Once we got to the place it smelled terrible, we ordered an Uber for the next day at 6:30am to catch our next flight. we were ready to go at 6am still soar from pulling out suitcases the day before, but to our surprise the elevator was not working and we were on the 3rd floor. Six suitcases, with nobody to help us and we did not want to miss our flight. This was the most terrible experience we ever had. I think the idea of smartflats is okay, but they have to warn you before you book a place like this explaining what to expect if you arrive early or late and how unpersonalized it is. I will never book something like this again.

Its a good location if you are in Brussels for tourism. The 'no humans on premise' get use to heavy doors with pin codes isn't my thing. My flat was 'worn'. Posted signs not to enter balcony as it was unsafe; peeled paint in kitchen etc. If you're a couple that wants to feel like you have an apt. while in Brussels this might be for you. As a short hotel stay 4 business around EU it wasn't my thing.

Close to major attractions and easy to use public transportation

The apartment was easy to find and easy to access, I was a bit weary based on reviews but no need. I received the mail with my access code to the door and apartment 2 days prior to my stay exactly as indicated. The apartment was spacious enough for the 5 of us and had a nice table to have dinner and a well appointed kitchen. It was convenient to have the WC separate from the shower area both of which were clean and bright. As it was in Grand Place it could be noisy as people are out on the street until 4 am and them traffic and street noises start about 7, so we had to shut our windows, however I sent a text asking for a fan and the next day one was left in the apartment. It was super convenient to everything. Walking distance to all kinds of neighborhoods, shops, dining, transportation everything you could want.

39 Rue du Lombard Brussels

Hotel highlights

  • Steps from Manneken Pis Statue and La Grand Place
  • Free WiFi in rooms and public areas
  • Business center

Located in Lower Town, Smartflats Design - Grand-Place is next to popular attractions like Manneken Pis Statue and Brussels City Hall. Each of the 15 rooms at this 3.5-star apartment building includes a kitchen, a dining area, and a refrigerator.


Rooms

Each apartment is heated and features a kitchen and space to spread out with a dining area. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker and an ironing board. Housekeeping is available once per stay.


Property features

Smartflats Design - Grand-Place features free WiFi in public areas, a business center, and express check-in. Multilingual staff is on hand to answer questions. This apartment building also has express check-out.

Room options

Apartment, 2 Bedrooms, Terrace

1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed | Sleeps 6

Apartment, 1 Bedroom, Terrace

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Superior Apartment, 1 Bedroom, Terrace

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Premier Apartment, 2 Bedrooms, Terrace

1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Smartflats Design - Grand-Place

Everyone (2) Family (3)
1
Families Families

First of all we did not know it wasn’t a hotel. We arrived early in the rain, we could not get inside the building. We finally got a hold of someone from Smartflats they offered a lounge to leave our 6 suitcases. Me and my elderly parents has to drag our suitcases under the rain on a stone path to get to the lounge. My dad has a torn ligament in one shoulder which made me stress more. We were only going to stay for one night. We hired an Uber to take us back to the hotel. Once we got to the place it smelled terrible, we ordered an Uber for the next day at 6:30am to catch our next flight. we were ready to go at 6am still soar from pulling out suitcases the day before, but to our surprise the elevator was not working and we were on the 3rd floor. Six suitcases, with nobody to help us and we did not want to miss our flight. This was the most terrible experience we ever had. I think the idea of smartflats is okay, but they have to warn you before you book a place like this explaining what to expect if you arrive early or late and how unpersonalized it is. I will never book something like this again.

By on Oct 10, 2019

3
Everyone

Its a good location if you are in Brussels for tourism. The 'no humans on premise' get use to heavy doors with pin codes isn't my thing. My flat was 'worn'. Posted signs not to enter balcony as it was unsafe; peeled paint in kitchen etc. If you're a couple that wants to feel like you have an apt. while in Brussels this might be for you. As a short hotel stay 4 business around EU it wasn't my thing.

By on Nov 8, 2018

Review comment responded on Nov 15, 2018

Hello, thank you for your review and for choosing our flat. We are glad that you appreciated the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team

5

great place to stay

Everyone

Close to major attractions and easy to use public transportation

By on Jun 30, 2018

4

we stayed at grand place my family of 5 for a week

Families

The apartment was easy to find and easy to access, I was a bit weary based on reviews but no need. I received the mail with my access code to the door and apartment 2 days prior to my stay exactly as indicated. The apartment was spacious enough for the 5 of us and had a nice table to have dinner and a well appointed kitchen. It was convenient to have the WC separate from the shower area both of which were clean and bright. As it was in Grand Place it could be noisy as people are out on the street until 4 am and them traffic and street noises start about 7, so we had to shut our windows, however I sent a text asking for a fan and the next day one was left in the apartment. It was super convenient to everything. Walking distance to all kinds of neighborhoods, shops, dining, transportation everything you could want.

By , from Vermont, USA on Jun 25, 2018

Smartflats Design - Grand-Place

39 Rue du Lombard, Brussels, 1000
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