Very nice and clean
Comfortable and convenient
The employees aren’t good. And the fire alarm went off because of other guests.
It was very disappointing. First the room wasn’t very clean, sheets, dishes, utensils. Another thing was that there was never any towels in the pool area. They never cleaned the room or put fresh towels which is a problem when traveling with kiddos that love to swim. Another thing Was the breakfast, because of covid-19 they removed buffet breakfast which was understandable but they advertised that they would have prepackaged breakfast items available like breakfast sandwiches, muffins And more but the first day there were only muffins. The hotel was pretty empty because we went during the week and we could see a lot of rooms empty which was awful our second night when we were awaken out of our sleep by the people next door to us arguing at 3am. The hotel had over 300 rooms and less then 10 guest and we still managed to be next door to each other. Overall this was our first time staying at the Hyatt and because of everything going on in the USA we thought the Hyatt would take things serious and at-least clean.
the outside of the property was fine the problem was inside and the lousy service we got when we arrived, we have to wait half hour for our room to be cleaned because it was not ready and this was at 11:30pm, we made reservations with at least a week and the room could not have been ready when we arrived? will never stay in your place again
Great Room. Single person but great Kitchen didn't use that much. Two Screens and two remotes were wonderful!
There was a hole punched in the wall in one bedroom, no fire extinguisher for the kitchen, and no smoke detector in the second bedroom. When I informed the front desk manager, he didn't seem too concerned and did nothing about the situation. He shrugged it off like it was a normal occcurence. Nothing was done about these issues, no compensation or the option to move to a different room.
I liked the suite. I enjoyed having a kitchen in the room and the location of the hotel. The only frustration I had was being bumped on my arrival night to an alternate hotel due to a fire alarm.
This is an old property without updating. From elevator to your room you can see old stuffs that might not be seen in the other Hyatt. Not recommended for family that for their vacation to visit Boston.
Non functioning toilet Construction noise and no lobby room No ventilation in hallways Furthest room from elevator No sundries store in hotel or walking distance No choice of wines in bar Good sized room
Construction going on n lobby was loud. Excellent breakfast, beautiful room
Room is not clean and the housekeeping didn’t come at all. The woman who was supposed to cook omelet said the machine was broken and didn’t cook.
Located 2.4 mi (3.9 km) from Brandeis University, HYATT house Boston/Waltham is within a 10-minute drive of Bentley College. This 3-star aparthotel has 135 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free manager's reception.
Each apartment is heated and features a separate bedroom. A 32-inch flat-screen TV is available for entertainment, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a microwave, a refrigerator, and a coffee maker. Limited housekeeping is available.
At HYATT house Boston/Waltham, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. There's free parking and limo/town car service. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, free newspapers, and laundry facilities.
Very nice and clean
Comfortable and convenient
The employees aren’t good. And the fire alarm went off because of other guests.
Good Morning, Thank you for taking the time out of your day to leave this feedback. I am very sorry to hear that you feel our employees are not good and that they have left an unfavorable impression on you. Please let me know if you are willing to discuss your stay in more details so that we can make efforts to fix it!
It was very disappointing. First the room wasn’t very clean, sheets, dishes, utensils. Another thing was that there was never any towels in the pool area. They never cleaned the room or put fresh towels which is a problem when traveling with kiddos that love to swim. Another thing Was the breakfast, because of covid-19 they removed buffet breakfast which was understandable but they advertised that they would have prepackaged breakfast items available like breakfast sandwiches, muffins And more but the first day there were only muffins. The hotel was pretty empty because we went during the week and we could see a lot of rooms empty which was awful our second night when we were awaken out of our sleep by the people next door to us arguing at 3am. The hotel had over 300 rooms and less then 10 guest and we still managed to be next door to each other. Overall this was our first time staying at the Hyatt and because of everything going on in the USA we thought the Hyatt would take things serious and at-least clean.
Good Morning Zuleika, I am so sorry to hear that your experience was less than satisfactory. We do truly appreciate your feedback, as it helps us to improve things on our end! Please don't hesitate to reach out to the hotel directly to discuss your stay in detail. Warm Regards, Lauren C.
the outside of the property was fine the problem was inside and the lousy service we got when we arrived, we have to wait half hour for our room to be cleaned because it was not ready and this was at 11:30pm, we made reservations with at least a week and the room could not have been ready when we arrived? will never stay in your place again
Great Room. Single person but great Kitchen didn't use that much. Two Screens and two remotes were wonderful!
There was a hole punched in the wall in one bedroom, no fire extinguisher for the kitchen, and no smoke detector in the second bedroom. When I informed the front desk manager, he didn't seem too concerned and did nothing about the situation. He shrugged it off like it was a normal occcurence. Nothing was done about these issues, no compensation or the option to move to a different room.
I liked the suite. I enjoyed having a kitchen in the room and the location of the hotel. The only frustration I had was being bumped on my arrival night to an alternate hotel due to a fire alarm.
Thank you for taking the time to leave feedback regarding your most recent stay! We look forward to having you back here in the near future!