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Best Western Plus Waltham Boston

3.0 out of 5.0
Overview Reviews Amenities & Policies
380 Winter Street, Waltham, MA
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 119 reviews
Room cleanliness 4.0
Service & staff 3.5
Room comfort 3.5
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Air condition in room went out, offered to let us switch room which is a pain or wait for next day for service also a pain. Phone didn’t work in room so had to call front desk via cell phone to hotel. Pool not available during published hours when we wanted to use it due to multi-hour maintenance. Asked for price lowered due to air condition failure, given petty $25 which then had to go from hotel to Orbitz to provide refund. Cumbersome process.

Pool was closed for repairs. Since we’d looked specifically for a place with an indoor pool, this was disappointing and frustrating

Clean, comfortable, great service, good bar downstairs, convenient to Boston. Reasonably priced. Wifi, parking, and breakfast included. Would definitely stat again

I checked in very late (after midnight) with flight delays. The overnight counter person was not warm at all. In fact, I thought maybe he was actually mute - until I asked where breakfast was & he answered. One word answer, but at least he responded! Very odd. Usually front desk people at least have a personality.

We needed a staple for project for a few hours you really appreciate that

Poor management, no backups for situations at all.

Very quiet. Very clean. Pleasant staff. Great breakfast! Nice fitness room. I'll be back.

I arrived at 11pm was greeted politely, was checked in promptly and left at 8:30am. Slept and enjoyed the free breakfast.

Loved the bed and pillows. Much better than other hotels.

Great service. Continental breakfast and free coffee, tea, water all day.

I was given a room next to the noisy elevator. When I asked to change rooms they refused, saying I had to go through Orbitz

380 Winter Street Waltham MA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in West End, Best Western Plus Waltham Boston is within a few miles (5 km) of sights such as Bentley College and Brandeis University. This 100-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.


Rooms

Guests can enjoy satellite TV and stay connected with free WiFi. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests staying at Best Western Plus Waltham Boston enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4
$89* Per night/room Sep 2 - Sep 3

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for Best Western Plus Waltham Boston

Everyone (42) Business (16) Couples (22) Family (26) Friends (3) Other (9)
4
Everyone

By on Aug 19, 2019

5
Everyone

By on Jul 18, 2019

5
Everyone

By on Jul 15, 2019

4
Everyone

By on Jul 12, 2019

2
Families

Air condition in room went out, offered to let us switch room which is a pain or wait for next day for service also a pain. Phone didn’t work in room so had to call front desk via cell phone to hotel. Pool not available during published hours when we wanted to use it due to multi-hour maintenance. Asked for price lowered due to air condition failure, given petty $25 which then had to go from hotel to Orbitz to provide refund. Cumbersome process.

By on Jul 11, 2019

4
Families

Pool was closed for repairs. Since we’d looked specifically for a place with an indoor pool, this was disappointing and frustrating

By on Jul 3, 2019

5
Families

Clean, comfortable, great service, good bar downstairs, convenient to Boston. Reasonably priced. Wifi, parking, and breakfast included. Would definitely stat again

By on Jun 23, 2019

Review comment responded on Jun 30, 2019

Thank you for completing the survey regarding your recent stay at our property. your business is very important to us and we value your feedback.

4
Business Business Travelers

I checked in very late (after midnight) with flight delays. The overnight counter person was not warm at all. In fact, I thought maybe he was actually mute - until I asked where breakfast was & he answered. One word answer, but at least he responded! Very odd. Usually front desk people at least have a personality.

By on Jun 11, 2019

Review comment responded on Jun 19, 2019

we apologize for not exceeding your expectations.

5
Families Business Business Travelers

We needed a staple for project for a few hours you really appreciate that

By on Jun 10, 2019

Review comment responded on Jun 13, 2019

Thank you

5
Everyone

By on May 29, 2019

Review comment responded on Jun 3, 2019

Thank you

Best Western Plus Waltham Boston

380 Winter Street, Waltham, MA 02451

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.