Nothing. It was a horrible experience and we had to leave at a quarter to midnight to find other lodging.
great place to stay. friendly staff
The property was run down, no cups or glasses in the room and it was a kitchenette. Staff was okay but not great.
Proximity is good, front desk staff need to work on their customer service skills
Why are there two Extended Stays next to each other? Confusing when checking in late. Also, garbage in kitchen was not removed prior to us entering room. Light fixture next to bed broken. No coffee maker in kitchenette!
The toilet seat had blood on it. The breakfast was very disappointing
The room was spacious. Staff was friendly. Room was a little stale smelling.
Happy happy happy July 4th!!! Happy Independence Day!
Nothing really to like. - We saw the same dirt in hallway the whole week we were there. - Desk staff were rude and unhelpful. - Breakfast was non existent as they kept running out of stuff.
The first room that I was given was disgusting. Upon turning on the light immediately after I stepped into the room, at least a dozen roaches and other insects scattered. I ran out of the room and back down to the front desk, and the attendant noted my complaint and gave me a new room. Personally, I would have much rather left and relocated to a new hotel, but there were no others available in the city so last minute. After seeing what I saw in my first room, I was extremely grossed out and on edge for the remainder of my stay. I did not feel comfortable putting my bag down, and I did not feel comfortable to fully get into the bed. Because of this, I sept on top of the comforter with my clothes on and my coat pulled over me. When I explained the situation to the person working the front desk, my complaint was again noted on their computer and the person now working the desk immediately assured me I would get a full refund for the night I stayed. It is over a week later and I still have not received a refund.
Very bare bones, shoddy construction. I suspect I contracted pinkeye there.
We arrived to reception of 1 person and a line of 7 It took us 45 minutes to be reviewed only to find out there are two facilities next to each other and we were at the wrong one. We reloaded the car and went to the facility in the back.. 5 people in line an no one was at the reception desk. 5 minutes later someone appeared. We were booked in after a 30 minute delay. Entered room with kitchenette but no coffee maker or ice bucket, Went to front desk and was told you need to order ahead for a coffee maker and the facility does not have an ice machine. Went to bed and couldn't wait to checkout the next day. Burt Keene
an f'ing disaster and a black eye on Orbitz clueless, slow, and the property is a pit
A couple of issues: door did not always latch but staff took note. Tv service eratic. No wastebaskets.
The air conditioner was very noisy. The problem was not fixed in spite of two attempts.
Extended Stay America Suites Boston Waltham 52 4th Ave is located within a few miles (5 km) of Brandeis University and Bentley College. This 140-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 140 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Boston Waltham 52 4th Ave, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
Nothing. It was a horrible experience and we had to leave at a quarter to midnight to find other lodging.
great place to stay. friendly staff
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
The property was run down, no cups or glasses in the room and it was a kitchenette. Staff was okay but not great.
Jim, thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Proximity is good, front desk staff need to work on their customer service skills
We are happy to learn our location worked perfectly for your visit. However, we regret your disappointment with our front desk staff. We have shared your comment with them to ensure a much better experience for our future guests. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Extended Stay America soon! Sincerely, Hotel Management
Why are there two Extended Stays next to each other? Confusing when checking in late. Also, garbage in kitchen was not removed prior to us entering room. Light fixture next to bed broken. No coffee maker in kitchenette!
Mark, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, as per our brand standard requirements, we keep the coffee maker at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The toilet seat had blood on it. The breakfast was very disappointing
Thank you for sharing your review about your recent stay. We apologize for the difficulties you experienced in your room, and you did not like our breakfast. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The room was spacious. Staff was friendly. Room was a little stale smelling.
Thank you for sharing your experience at Extended Stay America. We were thrilled to read how much you enjoyed the spaciousness of your room and the service provided by our staff. Your feedback regarding the odor will be shared with our housekeeping team so that they will be more diligent in their work. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management