Global Luxury Suites at Longwood Medical Area4.0 out of 5.0
Global Luxury Suites at Longwood Medical Area4.0 out of 5.0
Recent guest reviews
The apartment was great very clean had all new apliances it is well maintained. The only reason Im not giving it a better review is because it says on Expidia that there is free parking, but there is no free parking you have to pay $25.00 daily for garage parking. You can park free on the street but it is very limited.
They won’t let you check in on your designated time, all they would say is that your room is not yet ready and give you their “customer service” number to call. The customer service would act like they are working on something to resolve the problem and say they will call you back once the issue has been resolved. Guess what! They won’t call you back. So, you will try to call them but now this would be an hour or two later. Keep in mind 4pm is your time to check in so now it will be 5-6 pm but they dont have customer service after working hours, so you don’t have anyone to contact. To make matters worse you have just arrived from a flight abroad and is extremely jet lag. So at this point you ask yourself why you never listened to the all those comments online about how poor their customer service is and imediately regret it. Do yourself a favor, scroll down and find a different place.
No one to greet you at the door. Another guest or resident eventually let me into the building. I arrived with my reservation and was informed that my room was already booked and a guest was in it (#808). The concierge was on a break and did not return for 30 minutes, so I waited in the lobby while the owner of 808 kindly tried to help sort out the matter. I sent him my reservation confirmation with his unit on it and my paid-in-full receipt from my corporate credit card. He told me that he would call me back and eventually texted me that someone would be calling me from Expedia/Orbitz. I never received a call. When I texted the gentleman again, he gave me the number to Global Luxury Suites as the concierge returned asking me if I was trying to check-in. At this point, I had been waiting at least 45 minutes. I called the GLS number and the woman quickly said, "oh, you're in room 610" as if it was nothing. I then received the keys and finally made it to my room around 10:00 pm. No fun! Poor serve for anything with the name "Luxury" on it.
I was scheduled for brain surgery and realized too late I had set our kids up at an apartment NOT associated with Longwood Medical. Upon realizing my mistake a week before surgery, I called, explained the situation and said I wanted my kids to be in a supportive environment with other families going through challenging times. I asked for a full refund, $1,766. I spoke with Debra in billing and was told she needed to speak to corporate. No call came the next day or day after. When I called and reached Debra, she said corporate would allow me to move to a different Global Suites facility. That’s not what I wanted and I reiterated this fact. She said she would try again and get back to me. She called the next day and said corporate would offer me a 10% discount on my next stay, but no credit or refund would be forthcoming. I was aghast. There was absolutely no compassion or consideration. Debra seemed to have a soul but had to support the corporate position. Our “twenty something” kids stayed in the apartment. It’s barely in the Longwood Medical Area, is in a sketchy part of town, more Jamaica Plains, and is a poorly constructed and managed building. The building was full of noisy kids that could easily be heard through each apartment. The process for getting keys was very cumbersome. You have to send in copies of your credit card and drivers license and re-sign a contract. There’s no front desk or strong support system. Needless to say, we will NEVER support this company and hope they go out of business. Thanks for your compassion and caring during a tough time for our family. Thanks for the other hotel who let us stay together the night before surgery. Lastly, please don’t post a “pat response” about doing your best. We won’t believe it and don’t want to hear it.
Previous reviews are spot on. I am currently waiting to see if “corporate “ will refund my money after spending an entire afternoon on the phone with a request to subtract a night from my planned stay. I understand that policy may prohibit and I’m not “that” girl to fight rules. But I was transferred and call dropped during transfer 3 times and every department said it was another department. It’s not about the money but I shouldn’t have to wait a day to get an answer. So although I did not stay I can confirm that this is a big company that makes getting a room a pain. This place should be billed as long term stay apartments. Keep looking - I’ve stayed in several great places with friendly helpful service for out of towners You’re better off staying elsewhere
Too much room for me for one quick night but great if you are in the city with your family and need full kitchen, multiple bathrooms, etc. Easy check-in system, concierge, full apartment with amenities insight a luxury apartment building. Use of mailbox and parking spot at an additional fee. Tough, if like me, just in for one night and no where close to grab water or snacks. Easy places in Jamaica Plain to get meals and Lyft and Uber are fast and easy. Clean, professional and easy to manage. Note this location isn’t downtown Boston, so plan accordingly to build in travel time to get across town.
At a hotel, would you rather feel like a guest? Or like an ATM with feet? Last week, I reserved a room while in the ICU of a nearby hospital where a sibling is dangerously ill. Soon after completing the reservation, I received emails requesting actions I was in no position to take, like signing the online rental agreement and providing copies of the front and back of my credit card. I had booked with a borrowed iPad and then returned it to its owner, and was still in the ICU. So I requested release from the reservation. I explained the circumstances clearly and politely. I taught business writing for years, so I am aware of the conventions of the form. In return, I received absolute refusal to acknowledge that there could be anything extraordinary about trying to book a hotel room in the midst of an ICU while watching my sibling fight for life. Instead, I faced an ice machine that insisted that a corporate policy was more important than a civil, reasonable request from a prospective guest. A guest who had already paid $270. for a one-night stay. I had hoped, at the end of a painful day, to be able to anticipate a small touch of hospitality from a representative of what used to be called the hospitality industry. I never stayed here. I never will. Next time, I will find a Boston hotel that is still in the business of hospitality, not just cold fee collection. If you know a hotel where that is possible, please advise.
This building is named The Serenity. It is listed on the front of the building. We booked a room through Expedia which would have been a 2-bed luxury apartment for the 3 of us. Since I cancelled at the last minute, we ended up with luxury studio for a lot more money and with a single bed and me basically sleeping on a couch (pull out bed). This was a fully equipped and furnished luxury apartment. We stayed one night. I won't comment on the amenities, because basically you get ALL amenities. The amenities were not all that useful for us, since a one-night stay did not involve cooking, washing dishes, or doing laundry in our very own washer/dryer. Here are some other observations: Rooms in this building are apparently rented out by a variety of companies. For this reason, the lobby attendant can get your key for you and let you in the building, but that's about it. He hands you a sealed envelope with printed papers, and off he goes. He has no information on or about the room or the accommodations. If you try to call someone, you may get hold of someone at a large company who explains that they manage hundreds of rental locations. We could not locate certain things or find our way around, and finally stumbled upon some other residents who helped us with some simple questions, like how to access the pool!. Other persons in the building were pretty much annoyed by us. I am guessing that they basically live there and don't need to be bothered by questions from visitors. This location has no parking whatsoever. We asked about this, and the attendant pointed out into Huntington Ave. That is an interesting area to locate some parking spot. We actually found one down the street. However our car got parked in during the night, so it took many back-and-forths to wedge it out. We slept the night, cleaned up after ourselves, and off we went. I'm still not sure about our responsibilities. So we packed up our trash cans, and took the trash with us. This was a very weird experience. It is a very new building, and so I eagerly anticipate future TripAdvisor reviewer contributions.
Uma boa opção para quem quer ficar em um lugar independente, cozinha completa, lavanderia várias opções de mercados próximos, bonde na frente do apartamento. Cama confortável, banho ótimo. TV na sala e no quarto.
Appartamento molto bello e ben arredato, nel nostro caso, composto da tre belle stanze da letto e due bagni. Personale cortese e al 5 piano del palazzo un area roof molto carina con un barbecoa a disposizione degli ospiti. L’appartamento è a circa 20 minuti di macchina dal centro di Boston e si trova in una zona periferica che non offre gran che’ per cui valutate che dovrete comunque spostarvi al centro per vedere un po’ di vita! Non so dire come sia collegato con i mezzi, dal momento che, come ho scritto, avevamo la macchina. Ci siamo trovati, comunque, molto bene.
- Walking distance to Longwood Medical Area and Brigham and Women's Hospital
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Jamaica Plain, Global Luxury Suites at Longwood Medical Area is a leisurely stroll from popular sights such as Longwood Medical Area and Brigham and Women's Hospital. This 3-room, 4-star apartment building welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. In a state park, it's also near Boston Museum of Fine Arts and Fenway Park.
Each apartment is individually furnished and features a kitchen and space to spread out with a separate bedroom, a living room, and a dining area. A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free bottled water, and a phone.
Built in 2017, the brand new Global Luxury Suites at Longwood Medical Area offers an outdoor pool, a 24-hour fitness center, and a rooftop terrace. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and a seasonal outdoor pool.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 10 reviews