Standard Double Room, Non Smoking
from $144
Comfort Inn Boston
3.0 out of 5.0
3.0
out of 5
Average Guest Review
See all 30 reviews
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Recent guest reviews
Shuttle picked me up 30 minutes after I phoned the hotel to tell them I'd arrived. Hotel underwhelmed in appearance and the lobby smelled of salty urine. The manager left the desk as I walked in (he'd seen me though) and went to some back room. Then a man with guns on came in and walked behind the counter but did not offer to help me check in. The manager came back and helped other customers but seemed in no hurry to check me in even though I'd been waiting. After I checked in, I found the rest of the hotel is locked off from the lobby, which made me think I was in a dangerous neighborhood. The man with the guns also made me feel very unsafe. My room took 3 attempts of the card key before it opened, and I entered into the heavy smell of stale sweat, as if I was at a school gym. The internet was terrible, taking 15 minutes of attempts before I could finally connect, and then it was so slow that I could barely even sync my email. The beds were old and soft, and I could easily feel the springs sticking through. The pillows were okay. I had a lot of difficulty sleeping as it was uncomfortable, smelly, and the hotel did not seem safe. The breakfast, however, was pretty good.
Room temperature was at ~60F after heat was on to 90F for 4 hours. Morning breakfast experience: anyone from anywhere inside or outside hotel can use breakfast Room design: sink randomly built outside bathroom
Was thrown out of hotel by security office on duty for what he believed someone else may have seen. Was later apologized to by hotel management. The head of the security company did an investigation and apologized to me and said they change the policy was changed to say that security can not throw people out of the hotel. No one has reimbursed us for the money we prepaid. The security officer was both threatening and menacing in how he handled the matter - the threatened arrest, tried to coerce a confession to something that never occurred. From the head of the security company, I was told that there are not security cameras on the outside of this hotel - so BEWARE. And ... oh yes ... we tried to get Orbitz to help us get our money back - they said they had to get the management to get out money back.
We happily spent the night in a very clean room. The door does let in a lot of hall noise. Luckily the other guests were fairly quiet. Large choice for breakfast available at 6 am, as advertised.
Was a great location to take Uber rides into the city. Not to far, therefore not real expensive. Staff was very nice. We were there for 3 nights. Had a room close to the lobby on the main floor. Was nice to have that location in the hotel since we were there multiple nights.
No hotel on property as listed, have to use a hotel down the road. When I searched I checked pool as a must have and booked for this reason. Huge disappointment especially with a 7 and 11 year old. Also no bowling or game room on site down the road as well.
I am so glad I chose this hotel. The staff were friendly and the breakfast was satisfying. The rooms and amenities were true to the website. Thank you Comfort Inn!
Comfortable accommodations and friendly staff. Very helpful.
Great service from Logan to hotel! Friendly staff greeted us and expedited our room acquisition. Close to outside door made it quite noisy!
My Guest was smoking a hand rolled cigarette out front of the hotel and got accused of smoking marijuana and got thrown out of the hotel at 3:30 in the morning. Security had no reason to kick us out of the room they would not listen to reason and I am a frequent guest at that hotel.
It was clean and well organised The breakfast was pretty good as well. The front desk manager was very nice and friendly.
Clean place with a nice staff and close to a couple of good restaurants
This was a basic hotel with basic service and amenities. No problems with this if it was priced accordingly.
* key card malfunctioned twice * room was located across from elevator and was very noisy. * room was not cleaned on the 2nd day.
The shuttle to and from the airport was outstanding!
This hotel is not too far from Boston, with free shuttle to T and free parking, breakfast and in-room wifi. Overall a very decent deal with the price. Breakfast was pretty good with plenty food. The only complain is the almost constant noise of the T trains passing by, especially during late evenings and early mornings.
The Comfort Inn staff was great, the breakfast was good and the room was very good. I do have to say the location is in East South Boston, and we had to drive through some very rough neighborhoods to get to it. Once there, I felt safe and the hotel was a good Comfort Inn.
Staff was very helpful shuttle ride from airport was short wait time room was very clean and nice tasty breakfast thank you comfort in the name says it all
Very relaxing,very comfortable and I looked forward to the many site's near by. And if you want to get around all you have to do is take the shuttle it's very helpful to.
Staff very friendly and accomodating. Good hot breakfast.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located in Dorchester, Comfort Inn Boston is within a few miles (5 km) of sights such as John F. Kennedy Library and Museum and University of Massachusetts Boston. This 3-star hotel has 131 guestrooms and offers free in-room WiFi, free self parking, and a free airport shuttle. Franklin Park Zoo is also 2.5 mi (4.1 km) from the hotel, which is adjacent to the airport.
Dining
Free hot/cold buffet breakfast is served each morning from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.
Rooms
All 131 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Refrigerators, coffee makers, and free weekday newspapers are also standard.
Property features
Guests of Comfort Inn Boston have access to a children's pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a kids' club, and a seasonal outdoor pool.
Guest reviews for Comfort Inn Boston
smelly hotel but okay breakfast and good shuttle
Everyone
Shuttle picked me up 30 minutes after I phoned the hotel to tell them I'd arrived. Hotel underwhelmed in appearance and the lobby smelled of salty urine. The manager left the desk as I walked in (he'd seen me though) and went to some back room. Then a man with guns on came in and walked behind the counter but did not offer to help me check in. The manager came back and helped other customers but seemed in no hurry to check me in even though I'd been waiting. After I checked in, I found the rest of the hotel is locked off from the lobby, which made me think I was in a dangerous neighborhood. The man with the guns also made me feel very unsafe. My room took 3 attempts of the card key before it opened, and I entered into the heavy smell of stale sweat, as if I was at a school gym. The internet was terrible, taking 15 minutes of attempts before I could finally connect, and then it was so slow that I could barely even sync my email. The beds were old and soft, and I could easily feel the springs sticking through. The pillows were okay. I had a lot of difficulty sleeping as it was uncomfortable, smelly, and the hotel did not seem safe. The breakfast, however, was pretty good.
just not what i want
Everyone
Room temperature was at ~60F after heat was on to 90F for 4 hours. Morning breakfast experience: anyone from anywhere inside or outside hotel can use breakfast Room design: sink randomly built outside bathroom
beware your treatment at this facility.
Everyone
Was thrown out of hotel by security office on duty for what he believed someone else may have seen. Was later apologized to by hotel management. The head of the security company did an investigation and apologized to me and said they change the policy was changed to say that security can not throw people out of the hotel. No one has reimbursed us for the money we prepaid. The security officer was both threatening and menacing in how he handled the matter - the threatened arrest, tried to coerce a confession to something that never occurred. From the head of the security company, I was told that there are not security cameras on the outside of this hotel - so BEWARE. And ... oh yes ... we tried to get Orbitz to help us get our money back - they said they had to get the management to get out money back.
perfectly comfortable
Everyone
We happily spent the night in a very clean room. The door does let in a lot of hall noise. Luckily the other guests were fairly quiet. Large choice for breakfast available at 6 am, as advertised.
good location
Everyone
Was a great location to take Uber rides into the city. Not to far, therefore not real expensive. Staff was very nice. We were there for 3 nights. Had a room close to the lobby on the main floor. Was nice to have that location in the hotel since we were there multiple nights.
no hotel on property as listed have to use anotger
Everyone
No hotel on property as listed, have to use a hotel down the road. When I searched I checked pool as a must have and booked for this reason. Huge disappointment especially with a 7 and 11 year old. Also no bowling or game room on site down the road as well.
Review comment
Erika O responded on Jul 20, 2016
Dear Guest, We regret your experience at our property. Our Comfort Inn Boston shares the outdoor pool with our sister property. We provide courtesy shuttle ride between our hotels. We are sorry - we'll work hard to accommodate all our guests.
awesome conference week
BusinessTravelers
I am so glad I chose this hotel. The staff were friendly and the breakfast was satisfying. The rooms and amenities were true to the website. Thank you Comfort Inn!
great front counter service!
Families
Comfortable accommodations and friendly staff. Very helpful.
cape here we come
Couples
Great service from Logan to hotel! Friendly staff greeted us and expedited our room acquisition. Close to outside door made it quite noisy!
terrible experience
BusinessTravelers
My Guest was smoking a hand rolled cigarette out front of the hotel and got accused of smoking marijuana and got thrown out of the hotel at 3:30 in the morning. Security had no reason to kick us out of the room they would not listen to reason and I am a frequent guest at that hotel.
Dear Teri, Thank you for taken the time to review our Comfort Inn Boston. We work hard to keep every guest happy. We look forward to see you again. Regards,