Sofitel Bora Bora Marara Beach Resort4.0 out of 5.0
Recent guest reviews
Overall was a great experience and I had a good time. Check in took ages and breakfast was just ok. Our room was nice the only let down was the romantic dinner at the privet island. So little food for such big price with mediocre service from the female manager. A bit disappointing but all the rest was very good indeed.
While our trip did not begin well once I met with the General Manager all issues were quickly resolved in the best of ways and we were able to relax and enjoy this tropical paradise. The staff was all very friendly and the Marara and Private Island staff went above and beyond to make sure we had all our needs met. If you go, and you have ANY issues ask to speak to Anne Roure the GM, she is a first rate manager and a wonderful person.
Very nice hotel, was just a pity that the weather was bad that week. Hotel has a great breakfast and the staff was very accomodating. Rooms were very nice with many amenities. Nothing lacking and if there was sun it would have been amazing.
the food offered at the bar was good, pricey for drinks but good choice of food. bar has happy hours for cocktails which is popular. location of the pool was right next to the bar and it appeared very cramped loungers right ontop of each other.
The first mistake of this hotel was on the boat ride from the airport. For whatever reason, the guests staying at the private beach resort were dropped off first. They were created with coconut drinks, and a singing person. I got very excited about the greeting since I love coconuts. When we got to our hotel, there wasn't any coconuts. We were greeted with cold towels and a nice singer. I do not understand why they would show you the nice coconuts the other guests were getting. We were given juice and sat down to do the check in. Walking to our room I couldn't help but to notice empty plastic bottles sitting on the lagoon. On our walk there was rusted chairs on the closed part of the restaurant. The most disappointing part was walking into the overwater bungaló. We got the closest bungaló to the shore and the water displayed a fallen piece of brick from one of the columns holding up the bungaló, and a can of juice. This hotel lacks esthetics. The bungalows were old looking and the whole hotel seemed tired and ready for some serious rehab. I guess this hotel is on the affordable side when compared to other hotels in bora bora. It includes a lot of freebies such a as beers and snacks in the room, free sugar and alcohol drinks and a little appetizer at cocktail hour, free breakfast, and a free show 3 times per week. I gave this hotel a rating of 3 because of the staff. The staff was fantastic. They were very friendly and always greeted you with a smile. They went above and beyond with customer service. Luckily, I selected the unrestricted rate and was able to check out the next day. Another reason to give them a higher rating. I would have been miserable if we were forced to stay. Also, as previously stated, the hotel gives you a lot of goodies that cost a lot of money at other hotels. I guess I was just disappointed at this hotel. I stayed at the Sofitel in Macau before and it was fantastic. The whole property was impeccable and luxurious all around. I was expecting the same at this Sofitel but was it didn't live up to expectations.
I am staying here at this moment with my husband on our honeymoon. We have been here for a couple of hours and all i want to do is to go to another hotel. The music at the restaurant is annoying, the service is slow and the food is not good at all. The airconditioner does not work and the room has spider webs with spiders everywhere. This is NOT what i expected when i booked this hotel. I thought it was going to be as good as the one in Moorea. I thought The Sofitel hotels all had the same standards, guess i was wrong.
Staying here now on our last day in bungalow 19. There was a huge mix up with Amex travel company and communication to the hotel and we didn't get the overwater bungalow we originally booked for 570$/nt . we got a garden bungalow instead even after the consierge said we were getting over water bungalow when we asked and she also explained the safety precautions of the ladders. We had an early check-in time that was supposed to be guaranteed with amex which the hotel at first denied us. They finally accommodated us after two hours but then took us to a garden bungalow instead and acted like we never discussed the overwater bungalow (still confused as to how that happened ). before we landed in TAhiti we called the hotel several times and so did our travel company and they never answered the phone so we couldn't really confirm the details we needed as proof so we assumed everything was correct especially given the sofitel brand...best to email them which is still ridiculous you cannot speak to a live person When needed ). As far as hotel details, we were very disappointed that sofitel does not live up to its reputation and luxury status. The hotel food was terrible, i swear the pizza we ordered was frozen and warmed up. Was a joke! We ordered fish and had to cook it ourselfs on the grill which The waitress never explained to us when i asked the french translation of how the fish came. The buffet food at dinner was not good at all especially given it was served room temperature (we ate with 1 hour of them opening) . We started to notice that most of the guests here feel the same way and end up going to outside restaurants.the wifi did not work 95% of the time and the hotel never fixed it even though they say they called a tech (helooo..you need to get a better router!!) and they will blame it on the windy weather. Funny cause all of the local hotels and restaurants had great wifi so we had to go outside to use internet. Lastly when you call the reception or food service on speed dial they don't answer or its busy (i tried for 2 hours ), i had to walk over there and they told me i have to press 9 on the phone to reach them . I asked them why is there no instructions in the room and why do they have a button on the phone that says reception if it doesn't work!! (the book in the room was only french so perhaps explained in french only) . They just smile and say sorry. Was frustrating cause and I didn't want to be rude to the staff cause they are so sweet and i know it's not there fault and it's managements issues which they need to fix. The free breakfast was good and the staff were nice, thats why i give it 1 star. Long story short it was a terrible place for the price tag. Stay at intercontinental, conrad, four seasons or maitai as guests there seem to have a better experience. The hotel wouldn't let us cancel and go elsewhere :(
We were on Bora Bora just for a day so we got a day pass at sofitel private islan!! It was amazing!! Service at the bar and restaurant was great and place is just magical! We had a splenindind day and staff was so attentive and helpful!
Stayed in a partial over water bungalow although it was pricey (a fraction of the cost to stay over water compared to those 5 star resorts on the Motu). We really enjoyed it. Our bungalow would have been very flash when it was new but was showing expected wear and tear. The lighting in the bungalow was poor at night, take your headlamp! The railing/seating on the deck is desperate for replacement. Loved just walking down the ladder for a snorkel though. As most people say on here the resort as a whole it is a bit worn and dated but not terribly. About the worst part of the maintenance is the hand railing directly outside the restaurant. Wouldn't take 2 guys a few days to totally replace it. A few of the shutters in that area also need repairs as do a few decking boards near the bar. Just a daily washing of the all the windows around the restaurant and bar areas would go a long way. Enjoyed the infinity pool while having an ice cream or a drink was fantastic. The breakfast was great. Every single staff member we had contact with was extremely pleasant. The only night we dinned there, I dropped a knife on the floor and the waitress was there in a blink to change it. The snorkelling off the beach here is not happening lots of dead coral and very few fish. You must book a snorkelling trip to take you around the island, worth every cent. As for the a la cart dining, hmmmm pretty average compared to the St.James, Bloody Mary's or the Yacht Club for a similar price. All in all we enjoyed ourselves here. Stayed 3 nights August, it was windy.
The facilities at Sofitel Marara and Private Island are not the newest and fanciest. However, the level of service, the location, food and drinks, and the price made it more than ideal for a beautiful trip in Bora Bora. We stayed at the overwater bungalow at Sofitel during our 16-day visit, and the room was very comfortable without breaking the bank. We had a glitch related to our room, the hotel manager Denise went above and beyond to fix it for us, and has checked on us personally several times afterwards. Girls at the front desk were super friendly and helpful. Breakfast buffet was included, and the choices were massive, from omelet station to cold cuts, from fruits to tuna tartar, everything! Daily happy hour at the bar was unreal, they got delicious cocktails for $6-8,
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 1334 reviews