We stay in this hotel for a week once or twice a year. This was the worst experience ever and we will not be back. The man who checked us in (a young blond guy) did not really care one way or the other how we were treated. The shower was atrocious. It shot straight out and hit the back wall of the shower and was so broken that it wasn’t adjustable (room #117) The last day we were there our shower curtain was removed while we were out. No explanation; just gone. One day the cleaning crew never showed. Most days we were shorted towels. It was overall a poor experience and it’s disappointing because this hotel is in a perfect location to our family when we visit. Next visit, we will just have to drive from a hotel that is further away.
The staff and ton were great. They were very nice and there run was bigger then I though.
Great hotel, very clean and property well maintained. Quiet rooms and easy access to and from freeway!
Nice quiet and clean hotel. Disappointed with lack of friendly services - coffee only available 6-9am, sack breakfast was lacking, and desk staff not very friendly.
Lack of coffee after 9:00am; most soda machines didn’t work; to go breakfast was very lacking!
Clean, comfortable room. Breakfast OK, but could be better.
I’m a returning guest and as always the room was very clean and staff was friendly
Very well maintained and clean hotel. Pleasant stay!
Everything was clean and the staff was nice. The pool was a good temperature even for little kids. No complaints overall
I loved the lodge feel, just wish there were some more pine trees around.
Excellent breakfast, nice room, good location off freeway
I am generally not a Best Western fan, but this property was in the most convenient location. I was pleasantly surprised. The hotel seems fairly new. The room was comfortable, the breakfast was good - nothing spectacular, but quite good.
The on-site fitness options are kind of a joke. Otherwise, awesome hotel!
It was good. Really dont have more to add to that.
Best Western Northwest Lodge places you within a 5-minute drive of National Interagency Fire Center and Wildland Firefighters Monument and within a 10-minute drive of Boise State University. This 69-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free full breakfast offered each morning. For a nice break, mingle with other guests at the free daily manager's reception.
All of Best Western Northwest Lodge's 69 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
At Best Western Northwest Lodge, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.
We stay in this hotel for a week once or twice a year. This was the worst experience ever and we will not be back. The man who checked us in (a young blond guy) did not really care one way or the other how we were treated. The shower was atrocious. It shot straight out and hit the back wall of the shower and was so broken that it wasn’t adjustable (room #117) The last day we were there our shower curtain was removed while we were out. No explanation; just gone. One day the cleaning crew never showed. Most days we were shorted towels. It was overall a poor experience and it’s disappointing because this hotel is in a perfect location to our family when we visit. Next visit, we will just have to drive from a hotel that is further away.
We want to thank you for staying with us!
The staff and ton were great. They were very nice and there run was bigger then I though.
Thank you for staying with us!
Great hotel, very clean and property well maintained. Quiet rooms and easy access to and from freeway!
Thank you for the wonderful review!
Nice quiet and clean hotel. Disappointed with lack of friendly services - coffee only available 6-9am, sack breakfast was lacking, and desk staff not very friendly.
We would like to apologize for not exceeding your expectations. We will pass this review to our Front Desk agents. For breakfast I'd like to let you know that our staff is simply following upper management's requests.
Lack of coffee after 9:00am; most soda machines didn’t work; to go breakfast was very lacking!
Thank you for your review, I apologize for the inconveniences that you experienced during your stay.
Thank you the perfect score!
Clean, comfortable room. Breakfast OK, but could be better.
Thank you very much! We hope to see you soon.
I’m a returning guest and as always the room was very clean and staff was friendly
Thank you so much for your kind words!
Very well maintained and clean hotel. Pleasant stay!
Thank you so much for staying with us! We are very happy that you had a good experience.
We are very sad to hear that your experience here at the Northwest Lodge was not great. We will make sure that this gets noted and passed to our upper management. We sure hope you have a better experience next time you are in town.