Much better and more accommodating then the last time we were here. Good to see
The room was filthy, and the toilet was broken, but they expected us to stay there.
Good staff. Good pool. Clean. Bathroom a bit worn. Breakfast ok. Could use mini store.
Upon check in the front desk people where less then helpful they wanted us to use the machine. When we left to go out to dinner the front desk person was vaping. We had to request a do not disturb sign which they did not have and hand wrote it. The toilet seat was broken. House keeping tried to come into our room 3 hours before checkout and before we left and then 5 minutes later someone else tried to come in. Very displeased with overall stay
Property cleanliness, room cleanliness, guy at the front desk was very unprofessional. No idea about customer service. Complain about he was the only one person on shift, Management needs to improve.
We love the water slide, and to be honest it is the reason that we go back every year. This year we were disappointed in the housekeeping services. We weren't told at check-in that you had to specifically request services by 10AM each day if you wanted them, and on the day we did, they did a less than impressive job. I travel with kids, so it's hard to keep rooms clean for a four night stay, but on entry I would not have complained about the cleanliness, just the upkeep during the stay.
They over booked us. Didnt have a room for us it was 12am with 3 kids. Said they would accommodate us with roll outs " didnt have any" told them we could do 1 king bed for 5 people. Told us to sleep on floor and they give extrea pillows and blankets didnt give any pillos and no extrea blankets.. found another hotel to stay in and they wont even refund us the money for the night we were there for only 20 min in room maybe.. orvitz was no help in finding us a roo or even cared to help. The hotel was a mess to deal with still waiting 24 to 48 hrs for them to deside if we are elgible for reimbursement if they seem fit.. complet was of time and money
The only thing i didn't like is they have switched to small pillows (less than standard size). I've been at a few hotels that have done this and don't like it and am uncomfortable all night. Standard or king size pillows are a "must have" for me.
The grounds had garbage laying in the back yard. Cig.butts laying all over. My room looked like the floor wasn't vacuumed. Found safety pins on the floor, toy horn laying behind a chair.
Located within 2 miles (3 km) of North Dakota Heritage Center & State Museum, Country Inn & Suites by Radisson, Bismarck, ND places you within a few miles (5 km) of North Dakota State Capitol. This 75-room hotel has free breakfast along with conveniences like a free water park and an indoor pool.
Free buffet breakfast is included with your stay and awaits you each morning.
Guests can expect free WiFi and 43-inch TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
At Country Inn & Suites by Radisson, Bismarck, ND, guests enjoy a free water park, an indoor pool, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly hotel include a gym, a sauna, and free WiFi in public areas.
Much better and more accommodating then the last time we were here. Good to see
The room was filthy, and the toilet was broken, but they expected us to stay there.
Did you let front desk know? I apologize I will talk with maintenance.
Good staff. Good pool. Clean. Bathroom a bit worn. Breakfast ok. Could use mini store.
Glad you had fun in the pool. I will mention the mini store to my GM.
Upon check in the front desk people where less then helpful they wanted us to use the machine. When we left to go out to dinner the front desk person was vaping. We had to request a do not disturb sign which they did not have and hand wrote it. The toilet seat was broken. House keeping tried to come into our room 3 hours before checkout and before we left and then 5 minutes later someone else tried to come in. Very displeased with overall stay
Again I do apologize. We were told by another guest that that they were checking out of that room so we were under the impression no one was in it. However we did realize obviously that the guest had the wrong room number. I assure you our housekeepers would have never gone against a do not disturb if that wasn't the case. I have since discussed this with the front desk staff working that day and talked with maintenance to fix the toilet.
Property cleanliness, room cleanliness, guy at the front desk was very unprofessional. No idea about customer service. Complain about he was the only one person on shift, Management needs to improve.
We love the water slide, and to be honest it is the reason that we go back every year. This year we were disappointed in the housekeeping services. We weren't told at check-in that you had to specifically request services by 10AM each day if you wanted them, and on the day we did, they did a less than impressive job. I travel with kids, so it's hard to keep rooms clean for a four night stay, but on entry I would not have complained about the cleanliness, just the upkeep during the stay.
We are sorry about your experience. We are trying to improv our housekeeping and catch up on things that we got behind on. We do hope that you give us another try and stay with us again.
Great, happy to hear it.