Beyond disappointing. Check in as at 3p and dozens of wedding guests including my family didn't have a room till 6p or AFTER. My husband waited in the lobby for 3 hours and missed the wedding reception. To travel 350 miles for a wedding and not be able to get in to your hotel room was quite frustrating. Some guests were offered discounts. Some were not. I was not until I complained again in the morning. He gave me $20 off my $187 room. He lowered my sisters bill to $120. Because she "booked differently". He didn't like that i used Orbitz. Not even a sincere apology was given. The front desk office manager was rude and frankly seemed "bothered" by people expecting better. I will say the wedding reception was lovely and staff did a good job. Though I will never stay at the hotel again. Dozens of wedding guests traveled from out of state and couldnt change because the hotel couldn't get rooms cleaned on time. Some of the wedding party didn't into rooms till 7p. Don't book rooms you can't manage. We would have gladly stayed elsewhere if they couldn't handle the volume. We looked for other hotels but they were booked and we'd have inquired the cancelation fee. Complete nonsense. In 30 years of staying at hotels this was in my top 2 worst for customers service. I love Bismarck and spent ten years of my life there. I expected better from Raddison and from the staff. They poorly represented Bismarck.
Margerita at the front desk was awesome. She helped get my reservation corrected even though it was my mistake. However, there was a drunk and loud wedding party going on that no one seemed to be able to control. The elevator from the garage to the lobby broke down. And they didn't even have a refrigerator in the room.
Room looks clean. The deadbolt was engaged and our room door was open when we arrived at our room.
Clean quiet place
We chise this hotel for its convenient location, but were disappointed in the overall condition and customer service. The hotel was run down and dirty. Our room was filthy the floor had crumbs and stains all over, it smelled musty and smoky and the shower curtains were gross. We asked the front desk to come clean off the pull out sofa and provide us bedding for it and they came and brushed the crumbs from the bed on the floor and gave us 1 sheet for the bed. No pillows, blankets or anything. Horrible stay.
The staffs, room and parking garage were all excellent! We will definitely return for anther stay!.
Comfy beds, good lounge, in walking distance to bars/restaurants, lots of parking.
There was no microwave in room, room was very small for 4 people. There was no good area to potty a dog.
Nice hotel, close to the civic center
The overall facility was very nice and accommodating. We discovered afterwards however that they had a bad case of bedbugs! They contact us and refunded our money and were super apologetic and very helpful in resolving the issue. They brought in experts to eradicate the problem munderstanding. They were v and
Had to switch rooms at the heater was extremely loud. Moved to a different room which the sink was completely plugged. Maintenance took over 2 hours to come up to fix it. He pulled mold out of the sink and it fell on floor and he didn’t clean it up
Quick, friendly and easy! Lady at the desk was great!
Radisson Hotel Bismarck places you next to Belle Mehus Auditorium and Sanford Medical Center. This 3-star hotel has 215 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
This hotel is home to a family restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Coffee makers, free local calls, and safes are other standard amenities.
At Radisson Hotel Bismarck, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, meeting rooms, and a conference center.
Beyond disappointing. Check in as at 3p and dozens of wedding guests including my family didn't have a room till 6p or AFTER. My husband waited in the lobby for 3 hours and missed the wedding reception. To travel 350 miles for a wedding and not be able to get in to your hotel room was quite frustrating. Some guests were offered discounts. Some were not. I was not until I complained again in the morning. He gave me $20 off my $187 room. He lowered my sisters bill to $120. Because she "booked differently". He didn't like that i used Orbitz. Not even a sincere apology was given. The front desk office manager was rude and frankly seemed "bothered" by people expecting better. I will say the wedding reception was lovely and staff did a good job. Though I will never stay at the hotel again. Dozens of wedding guests traveled from out of state and couldnt change because the hotel couldn't get rooms cleaned on time. Some of the wedding party didn't into rooms till 7p. Don't book rooms you can't manage. We would have gladly stayed elsewhere if they couldn't handle the volume. We looked for other hotels but they were booked and we'd have inquired the cancelation fee. Complete nonsense. In 30 years of staying at hotels this was in my top 2 worst for customers service. I love Bismarck and spent ten years of my life there. I expected better from Raddison and from the staff. They poorly represented Bismarck.
Margerita at the front desk was awesome. She helped get my reservation corrected even though it was my mistake. However, there was a drunk and loud wedding party going on that no one seemed to be able to control. The elevator from the garage to the lobby broke down. And they didn't even have a refrigerator in the room.
Dear Vanessa,Thank you for your review. I will let Margarita know you thought her service was awesome.On behalf of the Radisson Hotel Bismarck, we apologize for the loud wedding party and for the elevator in the parking garage.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager
Room looks clean. The deadbolt was engaged and our room door was open when we arrived at our room.
Clean quiet place
We chise this hotel for its convenient location, but were disappointed in the overall condition and customer service. The hotel was run down and dirty. Our room was filthy the floor had crumbs and stains all over, it smelled musty and smoky and the shower curtains were gross. We asked the front desk to come clean off the pull out sofa and provide us bedding for it and they came and brushed the crumbs from the bed on the floor and gave us 1 sheet for the bed. No pillows, blankets or anything. Horrible stay.
Dear Andrea,On behalf of the Radisson Hotel Bismarck, we apologize for the cleanliness and service that you received while staying with us.Thank you for bringing this to our attention as it helps us to fine tune our operations.Sincerely,Trudy Anderson, General Manager
Dear Sara,On behalf of the Radisson Hotel Bismarck, we apologize for the experience you had while staying with us. I have addressed the guest room issues with our team and I assure you we are working diligently to assure this does not happen in the future. We are very sorry you were treated rudely by staff members. This is unacceptable and it will be addressed.We appreciate your feedback and we will use it to fine tune our operations.Sincerely, Trudy Anderson, General Manager